Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.7 85 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

Care Provided by Sutton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Nursing Care: £1695 – £1695
  • RESPITE Self-Funded Residential Care: £1595 – £1595
  • RESPITE Self-Funded Nursing Care: £1865 – £1865

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Sutton Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Andrea Morgan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.

Parking

  • On site parking available.

9.7

Sutton Lodge Care Home has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Lodge Care Home has 85 reviews.

Overall Experience
  • 63
  • 19
  • 3
  • 0
  • 0
Date Published
  • 85
  • 11
  • 14
  • 25
  • 60
Reviewer Connection to Sutton Lodge Care Home
  • 22
  • 11
  • 11
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 61-80
Review from John A (Husband of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Sutton Lodge a very clean and tidy home, there's never any smells in the place. The caring staff are all very friendly and considerate and usually go out of their way to do anything for me or my wife.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Joan C (Daughter-in-law of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed with the laundry service. The laundry lady is excellent with the washing, ironing and distribution of clothes to the rooms. She should be on the wall of fame. Thank you to all the others who help with laundry.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Paula H (Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived at Sutton Lodge care home on 10th July 2017. I was very unwell. I could not walk and had lost 3 stone. Thanks to all the wonderful care and support from the management and staff here, I will be leaving in November 2017 to live independently once again. I have also put back on over 2 stone
thanks to the excellent food.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. I'm so glad to hear that you are now well enough to go back to living independently and that your health continues to improve. I hope that you may wish to come back and stay…read more
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Review from David C (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an easy choice of care home for my parents observing the residents and visitors. Love, care, banter from carers, excellent management decision excellent activities and events in the home and outside. Thanks for arranging transport and carer on two appointments to hospital.
Excellent food, excellent
room and when my father bought a larger television maintenance fixed it.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. It is the little things like a smile and a little bit of banter that makes all the difference. I hope that your parents are enjoying the activities. This must give you peace…read more
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Review from J C (Wife of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was welcomed into Sutton Lodge and required ongoing nursing care. This was given with cheerful but sympathetic attention and he was made to feel at home, accepted by and given the nursing care he required in an understanding and respectful way. My family and I were comfortable and happy for
him to be in Sutton Lodge.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Caroline T (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and were absolutely delighted with the level of care my mother received while staying at Sutton Lodge. We found the staff very sensitive and caring both to my mother's needs and to our own, especially as she was nearing the end of her life. the Manager and all the staff were always very friendly,
approachable and helpful and we noticed how they treated all residents with great kindness and respect.
Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Alan S (Son of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived out the last few years of her life at Sutton Lodge. She had a beautiful room, very similar to her own bedroom at home. The home as a whole has always been clean, cared for and a pleasant, friendly environment with visitors made welcome at any time. She was exceptionally well cared for
in every aspect of life, from staff simply making sure she had what she wanted, through to medical care when required.
Several members of staff attended her funeral, which we as a family very much appreciated, as we had all appreciated knowing that she was being taken very good care of when we could not be there.
Reply from Jayne Duck, Customer Services Administator at Sutton Lodge Care Home
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure in time to come when you look back on your mum's time with us, you will have very fond memories of her…read more
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Review from Michael B (Son of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I think this home is very good and mother seems to be getting used to it, this month she said she liked her room. Since her arrival in April 2016, she is much improved generally thanks to the food and helpful staff.
Reply from Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home
Thank you for your review. I'm glad that your mum seems to be settling in to the home now and is liking things and that her health has improved.
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Review from David C (Son of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Lodge Care Home is a home of excellence. Good management, very caring staff who show lots of love and affection to everybody in their care. Also excellent activities inside and outside the home.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your lovely review, we appreciate your feedback. I am so pleased to hear about your positive experience with Sutton Lodge, and that you are happy with the compassion of the staff and the…read more
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Review from Christopher M (Nephew of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. I am so pleased that you would recommend this home to others. The Bupa Customer Care Team.
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Review from Terrance S (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with transition from home.
Reply from Jayne Duck, Customer Services Administator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Michelle C (Granddaughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my grandmother is receiving is second to none.
All the staff are always so friendly and helpful.
They always treat my grandmother with great care and attention.
She is always clean and tidy and seems very happy with the staff.
She was a resident on respite and loved every minute of being
here.
When she took very poorly the staff were very understanding and quick to help out getting her settled after a very rushed discharge from hospital.
Thank you for all that you do for my grandmother.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Keith P (Husband of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my wife was in transition awaiting discharge from hospice respite our daughter and I went to view Sutton Lodge and meet its manager. Very impressed by airy lounge, neat dining room that would do credit to a small hotel and ensuite single bedroom on offer. My wife moved in about 7 days later
and was given very good care night and day by the whole team; management, senior and regular nursing plus catering. The home became not just a place with very friendly care staff but actually much more a big, caring family. They did a wonderful job with my dear wife as her serious condition took hold over 7 weeks and were tremendously sympathetic in her final quite distressing few days and around midnight the day she died. The staff were also lovely in allowing me and my daughter time and space to gather up her possessions and in sending two representatives to her funeral.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you were impressed with Sutton Lodge as a whole, and their staff! I will share your kind comments with…read more
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Review from D L (Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt very safe and comfortable. I use oxygen 24/7 and everything was organised so that I always feel safe. For some parts of the day, I use a wheelchair others not. My requirements here are never too much trouble. My medications are many and varied but they are always handled very efficiently and
I have no worries.
The staff here are always friendly, helpful and with fault. This may be a cliche but is honestly the case.
Smiles and cheerfulness amongst both staff and management here is a particular feature of the home.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Brenda S (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband entered Sutton Lodge for respite care and help in regaining his walking ability following a spell in hospital. His room was pleasant and clean and the care staff excellent, though I think due to staff vacancies, it could sometimes take up to 40 minutes to answer the call button. Because of
restrictions in nursing home regulations, our goal was not reached and in fact, he left the home far worse than he entered. His walking ability was diminished and he developed another urine infection. He left there in an ambulance back to hospital. The care staff were excellent and were doing a great job despite being under pressure because of staff vacancies. The catering staff produced good appealing menus. The financial department was very efficient and it was generally a pleasant place to be. However, I did feel there could be some improvement in the general management and whereas the different groups of staff do their utmost to help there seemed to be some glue missing in the general running of things.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from J E (Son of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the few weeks that my mother spent in Sutton Lodge, the staff attended her with utmost care and patience as she became less mobile and communication with her became more difficult. After a brief stay in hospital, she returned for palliative care which was well organised in every respect. Staff
were always supportive and welcoming.
Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Alison L (Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here on extended respite and everyone has been so lovely. The carers and nurses are very nice and couldn't do enough for you.
My room is very nice and spacious.
Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Richard (Son of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Small friendly care home. Very well managed.
Reply from Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Charles M (Resident) assisted by family/friend published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Sutton Lodge was 'short stay'. I was looked after very well in all aspects from day 1 to the end of my stay.
The staff were friendly and attentive, from the laundry lady, kitchen staff, nursing staff to admin. Some residents, being in poor health and age needed. Extra special care was given
fully by everyone. Well done to all the staff and the wonderful volunteers who achieve miracles without moans.
Reply from Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from B M (Daughter of Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly, caring and helpful. However if you are a wheelchair user you may have difficulty with the front door, as it is heavy with two doors that open onto each other. I cannot fault the caring and effort the people have done to help my mother. She has also enjoyed the food.
Reply from Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Sutton Lodge Care Home is calculated as follows: ( (211 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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Meet the Team (6)

Andrea

Andrea Morgan

Job Title: Home Manager Joined: 2025

My name is Andrea, and I’m the home manager here at Sutton Lodge. My journey in care began back in 1997, when I started working as a carer in a nursing home that supported both younger adults with complex needs and older residents. From my very first shift, I knew this was where I was meant to be — caring for people, making a difference, and helping others live with dignity and joy.


That passion led me to train as a nurse, and in 2008 I qualified as a registered nurse. I spent several years working across surgical wards and other hospital departments, gaining valuable experience that I’ve carried with me throughout my career.


In 2010 I got married, and I’m now a proud mum to twin daughters and a son — they keep me grounded and remind me every day why care and kindness matter so much. Over the years, I’ve worked in a variety of care homes, supporting residents, families, and staff with dedication and compassion.


I first joined Sutton Lodge as deputy manager and spent three and a half years here before moving on to other management roles within care homes. Four years later, I was delighted to return — this time as home manager. It truly feels like coming home.


Sutton Lodge is such a special place — a small home with a big heart. The warmth, laughter, and sense of family here are what make it so unique. I’m incredibly proud to lead a team that shares my values of compassion, respect, and dedication, and to be part of a home where residents are not just cared for, but truly cherished.

Beth

Beth Marr

Job Title: Clinical Deputy Manager Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

Georgina

Georgina Connor

Job Title: Senior Care Assistant Joined: 2022

I am Georgina and I have been working at Sutton Lodge for three and a half years. I started off as a care assistant, before getting promoted to senior care assistant.


For many years, I worked as a private nanny for children. Following that, I worked for M&S.


I finally got a job in a care home and that’s where I found my passion for caring for the elderly.


Sutton lodge is a small home, I love working here. It feels like a small family.


Outside of work, I have a large family, and in my spare time, I spend all my time with them.

Jenny

Jenny Draper

Job Title: Senior Care Assistant Joined: 2013

My name is Jenny and I am a senior care assistant. I have worked at Sutton Lodge for almost 13 years. I love the family feeling we have with residents, relatives and co-workers alike. I feel we make a real difference to the lives of our residents.

Rochelle

Rochelle Bartlett

Job Title: Senior Activities Co-ordinator Joined: 2018

I started my career at Sutton lodge in June 2018 as a care assistant. In November 2021, I changed roles and became an activities co-ordinator.


Over the course of that time, I completed many training courses, including Level 2 in adult care work, Level 2 in English, Level 1 in maths and Level 3 in first aid.


Two years ago, I stepped up and become a senior activities co-ordinator.


I am proud of my work and everything I bring to our home, staff and residents. I am extremely passionate and try my best to plan activities and events around all individuals' needs so everyone can feel involved.


My role has significantly boosted my self-confidence, but more importantly, it has strengthened my skills and abilities in care—especially in leading activities, which are central to my position. I genuinely love my job, and any feedback I receive motivates me to improve and make meaningful changes. I believe there’s always room to learn, grow, and achieve more, especially with the variety of goals, qualifications, and training opportunities available through Bupa and Sutton Lodge.

Teresa

Teresa Jewett

Job Title: Receptionist Joined: 2022

My name is Teresa - I have worked in care for 5 years and joined the Sutton Lodge team as a carer 3 years ago. For the last 2 years I have been working on reception, where I get to show our lovely home to future residents and their families.


I love working here, we have a fantastic team and are one big happy family.


I have a very naughty basset hound at home who I love taking on walks to various places (his favourite is Esher Woods). I have lived in Walton all my life but hope one day to retire to Devon.

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