Sutton Lodge Care Home

My family and were absolutely delighted with the level of care my mother received while staying at Sutton Lodge. We found the staff very sensitive and caring both to my mother's needs and to our own, especially as she was nearing the end of her life. the Manager and all the staff were always very friendly, approachable and helpful and we noticed how they treated all residents with great kindness and respect.

Several members of staff attended her funeral, which we as a family very much appreciated, as we had all appreciated knowing that she was being taken very good care of when we could not be there.

Overall, I think this home is very good and mother seems to be getting used to it, this month she said she liked her room. Since her arrival in April 2016, she is much improved generally thanks to the food and helpful staff.

Sutton Lodge Care Home is a home of excellence. Good management, very caring staff who show lots of love and affection to everybody in their care. Also excellent activities inside and outside the home.

Wonderful.

Happy with transition from home.

Thank you for all that you do for my grandmother.

As soon as my wife was in transition awaiting discharge from hospice respite our daughter and I went to view Sutton Lodge and meet its manager. Very impressed by airy lounge, neat dining room that would do credit to a small hotel and ensuite single bedroom on offer. My wife moved in about 7 days later and was given very good care night and day by the whole team; management, senior and regular nursing plus catering. The home became not just a place with very friendly care staff but actually much more a big, caring family. They did a wonderful job with my dear wife as her serious condition took hold over 7 weeks and were tremendously sympathetic in her final quite distressing few days and around midnight the day she died. The staff were also lovely in allowing me and my daughter time and space to gather up her possessions and in sending two representatives to her funeral.

Smiles and cheerfulness amongst both staff and management here is a particular feature of the home.

My husband entered Sutton Lodge for respite care and help in regaining his walking ability following a spell in hospital. His room was pleasant and clean and the care staff excellent, though I think due to staff vacancies, it could sometimes take up to 40 minutes to answer the call button. Because of restrictions in nursing home regulations, our goal was not reached and in fact, he left the home far worse than he entered. His walking ability was diminished and he developed another urine infection. He left there in an ambulance back to hospital. The care staff were excellent and were doing a great job despite being under pressure because of staff vacancies. The catering staff produced good appealing menus. The financial department was very efficient and it was generally a pleasant place to be. However, I did feel there could be some improvement in the general management and whereas the different groups of staff do their utmost to help there seemed to be some glue missing in the general running of things.

During the few weeks that my mother spent in Sutton Lodge, the staff attended her with utmost care and patience as she became less mobile and communication with her became more difficult. After a brief stay in hospital, she returned for palliative care which was well organised in every respect. Staff were always supportive and welcoming.

My room is very nice and spacious.

Small friendly care home. Very well managed.

The staff were friendly and attentive, from the laundry lady, kitchen staff, nursing staff to admin. Some residents, being in poor health and age needed. Extra special care was given fully by everyone. Well done to all the staff and the wonderful volunteers who achieve miracles without moans.

The staff are friendly, caring and helpful. However if you are a wheelchair user you may have difficulty with the front door, as it is heavy with two doors that open onto each other. I cannot fault the caring and effort the people have done to help my mother. She has also enjoyed the food.

My friend seems very happy in the home.

I've visited my aunty several times during her stay at Sutton Lodge (6 weeks) and everyone was extremely helpful and always looked after her well. She really enjoyed her stay and managed to get better and put on some weight. She especially enjoyed the genuine care from the team and the cakes in the afternoon, always home made ( I enjoy them too) We would definitely use them again and I recommend to others.

The staff are very caring and considerate. The food is excellent. We are very happy with everything. Good to know they have taken on an extra person to organise activities so there will be more.

Mother is in a step down bed at present, staff and manager could not be more helpful and caring to my mother and myself. My mother wants to stay after the step down is over.

Thank you Sutton Lodge.