Some of the carers couldn't do enough for us all and were born to careS N(Daughter of Resident/Service User)
they make a fuss of him and make him feel comfortable and welcomeL L(Wife of Resident/Service User)
I would have no hesitation in recommending this home to all.Sandra S(Daughter of Resident/Service User)
Some of the carers couldn't do enough for us all and were born to careS N(Daughter of Resident/Service User)
they make a fuss of him and make him feel comfortable and welcomeL L(Wife of Resident/Service User)
I would have no hesitation in recommending this home to all.Sandra S(Daughter of Resident/Service User)
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.
This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.
Sutton Lodge is...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
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Sutton Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 34 reviews in the last 2 years.
Over all time Sutton Lodge Care Home has 100 reviews.
My family and were absolutely delighted with the level of care my mother received while staying at Sutton Lodge. We found the staff very sensitive and caring both to my mother's needs and to our own, especially as she was nearing the end of her life. the Manager and all the staff were always very friendly, approachable and helpful and we noticed how they treated all residents with great kindness and respect.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Several members of staff attended her funeral, which we as a family very much appreciated, as we had all appreciated knowing that she was being taken very good care of when we could not be there.
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure in time to come when you look back on your mum's time with us, you will have very fond memories of her time with us.
Overall, I think this home is very good and mother seems to be getting used to it, this month she said she liked her room. Since her arrival in April 2016, she is much improved generally thanks to the food and helpful staff.
Thank you for your review. I'm glad that your mum seems to be settling in to the home now and is liking things and that her health has improved.
Sutton Lodge Care Home is a home of excellence. Good management, very caring staff who show lots of love and affection to everybody in their care. Also excellent activities inside and outside the home.
Thank you for your lovely review, we appreciate your feedback. I am so pleased to hear about your positive experience with Sutton Lodge, and that you are happy with the compassion of the staff and the level of management. The Bupa Customer Care Team.
Wonderful.
Thank you for your review, we appreciate your feedback. I am so pleased that you would recommend this home to others. The Bupa Customer Care Team.
Happy with transition from home.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Thank you for all that you do for my grandmother.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
As soon as my wife was in transition awaiting discharge from hospice respite our daughter and I went to view Sutton Lodge and meet its manager. Very impressed by airy lounge, neat dining room that would do credit to a small hotel and ensuite single bedroom on offer. My wife moved in about 7 days later and was given very good care night and day by the whole team; management, senior and regular nursing plus catering. The home became not just a place with very friendly care staff but actually much more a big, caring family. They did a wonderful job with my dear wife as her serious condition took hold over 7 weeks and were tremendously sympathetic in her final quite distressing few days and around midnight the day she died. The staff were also lovely in allowing me and my daughter time and space to gather up her possessions and in sending two representatives to her funeral.
Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you were impressed with Sutton Lodge as a whole, and their staff! I will share your kind comments with the home's manager. The Bupa Customer Care Team.
Smiles and cheerfulness amongst both staff and management here is a particular feature of the home.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My husband entered Sutton Lodge for respite care and help in regaining his walking ability following a spell in hospital. His room was pleasant and clean and the care staff excellent, though I think due to staff vacancies, it could sometimes take up to 40 minutes to answer the call button. Because of restrictions in nursing home regulations, our goal was not reached and in fact, he left the home far worse than he entered. His walking ability was diminished and he developed another urine infection. He left there in an ambulance back to hospital. The care staff were excellent and were doing a great job despite being under pressure because of staff vacancies. The catering staff produced good appealing menus. The financial department was very efficient and it was generally a pleasant place to be. However, I did feel there could be some improvement in the general management and whereas the different groups of staff do their utmost to help there seemed to be some glue missing in the general running of things.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
During the few weeks that my mother spent in Sutton Lodge, the staff attended her with utmost care and patience as she became less mobile and communication with her became more difficult. After a brief stay in hospital, she returned for palliative care which was well organised in every respect. Staff were always supportive and welcoming.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My room is very nice and spacious.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Small friendly care home. Very well managed.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
The staff were friendly and attentive, from the laundry lady, kitchen staff, nursing staff to admin. Some residents, being in poor health and age needed. Extra special care was given fully by everyone. Well done to all the staff and the wonderful volunteers who achieve miracles without moans.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The staff are friendly, caring and helpful. However if you are a wheelchair user you may have difficulty with the front door, as it is heavy with two doors that open onto each other. I cannot fault the caring and effort the people have done to help my mother. She has also enjoyed the food.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My friend seems very happy in the home.
Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I've visited my aunty several times during her stay at Sutton Lodge (6 weeks) and everyone was extremely helpful and always looked after her well. She really enjoyed her stay and managed to get better and put on some weight. She especially enjoyed the genuine care from the team and the cakes in the afternoon, always home made ( I enjoy them too) We would definitely use them again and I recommend to others.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
The staff are very caring and considerate. The food is excellent. We are very happy with everything. Good to know they have taken on an extra person to organise activities so there will be more.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Mother is in a step down bed at present, staff and manager could not be more helpful and caring to my mother and myself. My mother wants to stay after the step down is over.
Thank you Sutton Lodge.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
A Weybridge based care home is calling on the wider community to help knit a record number of premature baby bonding squares for hospitals across the UK. As 2025 marks...
There are no upcoming events for Sutton Lodge Care Home.
There are no accreditations posted yet for Sutton Lodge Care Home.
My name is Andrea, and I’m the home manager here at Sutton Lodge. My journey in care began back in 1997, when I started working as a carer in a nursing home that supported both younger adults with complex needs and older residents. From my very first shift, I knew this was where I was meant to be — caring for people, making a difference, and helping others live with dignity and joy.
That passion led me to train as a nurse, and in 2008 I qualified as a registered nurse. I spent several years working across surgical wards and other hospital departments, gaining valuable experience that I’ve carried with me throughout my career.
In 2010 I got married, and I’m now a proud mum to twin daughters and a son — they keep me grounded and remind me every day why care and kindness matter so much. Over the years, I’ve worked in a variety of care homes, supporting residents, families, and staff with dedication and compassion.
I first joined Sutton Lodge as deputy manager and spent three and a half years here before moving on to other management roles within care homes. Four years later, I was delighted to return — this time as home manager. It truly feels like coming home.
Sutton Lodge is such a special place — a small home with a big heart. The warmth, laughter, and sense of family here are what make it so unique. I’m incredibly proud to lead a team that shares my values of compassion, respect, and dedication, and to be part of a home where residents are not just cared for, but truly cherished.
I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.
In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.
I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.
I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.
I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)
I am Georgina and I have been working at Sutton Lodge for three and a half years. I started off as a care assistant, before getting promoted to senior care assistant.
For many years, I worked as a private nanny for children. Following that, I worked for M&S.
I finally got a job in a care home and that’s where I found my passion for caring for the elderly.
Sutton lodge is a small home, I love working here. It feels like a small family.
Outside of work, I have a large family, and in my spare time, I spend all my time with them.
My name is Jenny and I am a senior care assistant. I have worked at Sutton Lodge for almost 13 years. I love the family feeling we have with residents, relatives and co-workers alike. I feel we make a real difference to the lives of our residents.
I started my career at Sutton lodge in June 2018 as a care assistant. In November 2021, I changed roles and became an activities co-ordinator.
Over the course of that time, I completed many training courses, including Level 2 in adult care work, Level 2 in English, Level 1 in maths and Level 3 in first aid.
Two years ago, I stepped up and become a senior activities co-ordinator.
I am proud of my work and everything I bring to our home, staff and residents. I am extremely passionate and try my best to plan activities and events around all individuals' needs so everyone can feel involved.
My role has significantly boosted my self-confidence, but more importantly, it has strengthened my skills and abilities in care—especially in leading activities, which are central to my position. I genuinely love my job, and any feedback I receive motivates me to improve and make meaningful changes. I believe there’s always room to learn, grow, and achieve more, especially with the variety of goals, qualifications, and training opportunities available through Bupa and Sutton Lodge.
My name is Teresa - I have worked in care for 5 years and joined the Sutton Lodge team as a carer 3 years ago. For the last 2 years I have been working on reception, where I get to show our lovely home to future residents and their families.
I love working here, we have a fantastic team and are one big happy family.
I have a very naughty basset hound at home who I love taking on walks to various places (his favourite is Esher Woods). I have lived in Walton all my life but hope one day to retire to Devon.
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