Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.7 85 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

Care Provided by Sutton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Nursing Care: £1695 – £1695
  • RESPITE Self-Funded Residential Care: £1595 – £1595
  • RESPITE Self-Funded Nursing Care: £1865 – £1865

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Sutton Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Andrea Morgan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.

Parking

  • On site parking available.

9.7

Sutton Lodge Care Home has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Lodge Care Home has 85 reviews.

Overall Experience
  • 63
  • 19
  • 3
  • 0
  • 0
Date Published
  • 85
  • 11
  • 14
  • 25
  • 60
Reviewer Connection to Sutton Lodge Care Home
  • 22
  • 11
  • 11
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 21-40
Review from V A (Wife of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Satisfactory overall, but lacking in activities on some days especially late afternoons. Too hot on sunny days in the conservatory area.
Meal requirements not always catered for as due to my husbands condition he can reverse what he wants. This seems to apply
mainly to supper. Minor points sometimes
overlooked like cleaning his electric tooth brush or razor. Bad posture in his wheelchair needs correcting as tends to slip forward and become very uncomfortable. More opportunities for conversation would help his mind stay active and advert boredom and depression.
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Review from K M (Grandson of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing staff looked after my grandfather. The care and attention he received was top tier and they went above and beyond. He enjoyed all the activities during his time at Sutton Lodge and always had a big smile on his face. Thank you so much to the whole team!
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We hope Sutton Lodge Care Home did everything possible to make the transition as easy as possible, and it is always nice to hear words like amazing and attention…read more
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Review from L F (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff are very approachable if there are any problems. Staff understand my mother's needs. Has a real family atmosphere - relatives feel dart of the family too.
Good management team.
Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Sutton Lodge family. Please let us know if there is anything else we can do to make your…read more
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Review from J B (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is run to a high standard with excellent care.
Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are pleased to hear you have such high praise for the standard of care within our home. Please let us know if there is anything we can do to make…read more
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Review from E O (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home staff very supportive of my mother and also myself. Nothing seems to be too much for them. They constantly monitor my mother's health and are very quick to pick up any signs of illness. Overall my experience with the care home has always been extremely positive.
Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
Thank you for the review. It is always nice to hear from family members who feel like their loved one is cared for and looked after so well in the home. Thank you for choosing Sutton Lodge for your…read more
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Review from C W (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved here for respite care initially when she had chronic back pain. She was so well cared for and made an excellent recovery. At the end of the respite period she chose to stay. She is happily ensconced in the community of Sutton Lodge and enjoys an independent life but is fed, bathed and cared
for with respect and care.
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope she feels like part of our…read more
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Review from U B (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, at 102 years old, has been a resident at Sutton Lodge since September 2022. He was discharged from the hospital into their care with several ongoing medical problems, which continue to be addressed with improvement. The home is well-known to me by several previous residents. The staff, with
their caring, encouraging and friendly attitude, have provided a safe environment for him. I would highly recommend this facility for those looking to place a loved one.
Thank you.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind words. It is so lovely to hear words such as "Caring" and "Friendly" being used to describe the care that we provide, and it is always nice to hear from family members feeling…read more
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Review from N A (Nephew of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff treat their client with dignity, compassion and a high level of care. Frequently, they go above and beyond. The meals are amazing. The staff make the care/home a home-from-home.
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. It is always nice to hear words like "dignity" and "compassion" being used to describe our care. Please let us know if there is anything we can do to make their stay…read more
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Review from C P (Husband of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care, always clean and tidy. Staff friendly and helpful. Always in attendance and carry out all requests. Generally very happy with the care my wife is receiving, and she looks much happier too.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your review. We are so glad to hear that you are happy with the care that your wife receives.
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Review from N G (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sutton Lodge nursing home has been a godsend. My dad has been here for the last couple of months. I love the staff and caregivers. They have been really taking good care of my father, who has Alzheimer's; he can't walk, and he can't talk. But the love of everyone has made him feel better. They have
a beautiful garden, and I usually take my dad outside into their lovely garden for lunch. I come in twice a day, most days, and they have an open visit, which has made it so easy for me to visit my dad. The nurses are superb. I really think we have found a great place for my dad, and I'm grateful to them all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your lovely review. We are so happy to hear that you feel like a part of our Sutton Lodge family. Thank you for choosing us to care for your Dad.
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Review from Katy O (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Sutton Lodge from September 2021 to May 2022. We only moved her because her dementia meant she needed more specialist care, but the staff at Sutton Lodge were fantastic. I know there were times when she was difficult, but I also know that the staff did everything they could to calm and settle
her. The regular photos on Facebook showed Mum clearly happy and joining in. The manager and her team really helped me navigate the system with social services, and nothing was too much trouble. They are experts at what they do.
Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you were happy with the care your Mum received in our care home and that you enjoyed seeing the photos on…read more
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Review from Jane S (Relative of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to give 10 out of 10 for the care my relative receives. The staff are considerate, helpful and friendly. The rooms are clean, and I'm always happy to see my relative well dressed and clean. Fabulous cook, and all like homemade. Thank you all.
Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear you are happy with the care your relative receives in our care and that you find our staff considerate and helpful.…read more
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Review from Michelle J (Granddaughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my nan received in her time at Sutton Lodge was thoughtful, caring and always with her needs being a top priority and mindful. The support staff showed myself and my mum was also appreciated. In difficult times, nothing was too much; staff were busy but never too busy to talk to Nan. I am so
grateful her final days were in such a lovely environment. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are so sorry for your loss but hope you can go away from this comforted knowing your Nan was well cared for at Sutton Lodge.
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Review from Sue P (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy my visits to Sutton Lodge to visit my Mum. I am always greeted politely, but like I am family too, and often have a chat about Mum, and if I have any concerns, they are more than helpful. I was worried that Mum wouldn’t like the food as she was a good cook herself, but I know she eats well,
and if she doesn’t remember, then her carers will let me know she had a lovely lunch or dinner. There is a lovely calmness there, and Mum’s room is very clean, nicely decorated, and she always looks comfortable despite her aches and pains with plenty of pillows, cushions and blankets to keep her warm. I think the best thing though about Sutton Lodge is that all of the staff have got to know my mum with her funny ways and they know what she likes and doesn’t like and they love her too – and that is priceless!
Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel mum is well looked after, happy and comfortable. Please let us know if there is anything we can do to…read more
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Review from J P (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Sutton Lodge highly enough. I stayed for a week of recuperation from an ankle operation; I was essentially immobile. The staff were at all times caring, considerate and attentive; nothing was too much trouble for them. Plus, the food (all home cooked) was simply amazing.
Thank you, everyone, at Sutton Lodge. You are a credit to your profession.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your lovely review. We are glad that we were able to help in your time of need. Thank you again for your kind words; I will pass your comments on to the whole team.
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Review from Jean P (Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although in the care home for a fairly short stay of eleven days while the family was away, I was treated with respect by everyone, without exception, and would certainly repeat the experience if it was necessary.
Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your stay. Thank you for choosing us for your stay.
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Review from Mary C (Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was here as a resident for two weeks following thoracic surgery. This gave me time to heal and regain my strength. Worked perfectly.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
We appreciate you taking the time to leave us your review. Thank you for choosing us for your convalescence, and please let us know if we can help again in future.
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Review from Muriel W (Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent care whilst staying here after a hip replacement operation. All the staff have been very caring, helpful, cheerful and above all, encouraging. The standard of food has been very good and always available - even during the night. Nothing has been too much trouble. I chose not
to take part in activities. I marvel at the patience of the staff.
Reply from Amanda Barnes, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel so well care for, We are always happy to hear that the staff have been so cheerful and encouraging.…read more
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Review from June M (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently in Sutton Lodge. The staff are wonderful and can’t do enough for him. He said the food is lovely, and they do lots of activities. I would not hesitate in recommending this nursing home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are glad to hear that your Father is happy with the food and activities provided. Thank you for your recommendation.
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Review from Mina B (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad received outstanding care at Sutton Lodge Nursing Home, which was quick to adapt to ever-changing Covid restrictions and allowed outdoor visits when that was possible. All the staff I spoke to or met were very kind and compassionate, both to residents and relatives. The home itself is a lovely
environment with a garden and so many activities to keep residents entertained. I was particularly impressed by the singer who had such a lovely voice! Photos on Facebook and FaceTime calls meant we felt included even when visiting was not allowed. The rooms are very homely and felt like a home from home. GP visits and even hairdressing was arranged at the home. I have no hesitation in recommending Sutton Lodge Nursing Home, we felt very lucky that our dad was able to stay here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for your lovely review. It is always so nice to hear words like kind and compassionate used to describe our staff. Hopefully, you can go away from this feeling like your Dad received the…read more
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Sutton Lodge Care Home is calculated as follows: ( (211 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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Meet the Team (6)

Andrea

Andrea Morgan

Job Title: Home Manager Joined: 2025

My name is Andrea, and I’m the home manager here at Sutton Lodge. My journey in care began back in 1997, when I started working as a carer in a nursing home that supported both younger adults with complex needs and older residents. From my very first shift, I knew this was where I was meant to be — caring for people, making a difference, and helping others live with dignity and joy.


That passion led me to train as a nurse, and in 2008 I qualified as a registered nurse. I spent several years working across surgical wards and other hospital departments, gaining valuable experience that I’ve carried with me throughout my career.


In 2010 I got married, and I’m now a proud mum to twin daughters and a son — they keep me grounded and remind me every day why care and kindness matter so much. Over the years, I’ve worked in a variety of care homes, supporting residents, families, and staff with dedication and compassion.


I first joined Sutton Lodge as deputy manager and spent three and a half years here before moving on to other management roles within care homes. Four years later, I was delighted to return — this time as home manager. It truly feels like coming home.


Sutton Lodge is such a special place — a small home with a big heart. The warmth, laughter, and sense of family here are what make it so unique. I’m incredibly proud to lead a team that shares my values of compassion, respect, and dedication, and to be part of a home where residents are not just cared for, but truly cherished.

Beth

Beth Marr

Job Title: Clinical Deputy Manager Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

Georgina

Georgina Connor

Job Title: Senior Care Assistant Joined: 2022

I am Georgina and I have been working at Sutton Lodge for three and a half years. I started off as a care assistant, before getting promoted to senior care assistant.


For many years, I worked as a private nanny for children. Following that, I worked for M&S.


I finally got a job in a care home and that’s where I found my passion for caring for the elderly.


Sutton lodge is a small home, I love working here. It feels like a small family.


Outside of work, I have a large family, and in my spare time, I spend all my time with them.

Jenny

Jenny Draper

Job Title: Senior Care Assistant Joined: 2013

My name is Jenny and I am a senior care assistant. I have worked at Sutton Lodge for almost 13 years. I love the family feeling we have with residents, relatives and co-workers alike. I feel we make a real difference to the lives of our residents.

Rochelle

Rochelle Bartlett

Job Title: Senior Activities Co-ordinator Joined: 2018

I started my career at Sutton lodge in June 2018 as a care assistant. In November 2021, I changed roles and became an activities co-ordinator.


Over the course of that time, I completed many training courses, including Level 2 in adult care work, Level 2 in English, Level 1 in maths and Level 3 in first aid.


Two years ago, I stepped up and become a senior activities co-ordinator.


I am proud of my work and everything I bring to our home, staff and residents. I am extremely passionate and try my best to plan activities and events around all individuals' needs so everyone can feel involved.


My role has significantly boosted my self-confidence, but more importantly, it has strengthened my skills and abilities in care—especially in leading activities, which are central to my position. I genuinely love my job, and any feedback I receive motivates me to improve and make meaningful changes. I believe there’s always room to learn, grow, and achieve more, especially with the variety of goals, qualifications, and training opportunities available through Bupa and Sutton Lodge.

Teresa

Teresa Jewett

Job Title: Receptionist Joined: 2022

My name is Teresa - I have worked in care for 5 years and joined the Sutton Lodge team as a carer 3 years ago. For the last 2 years I have been working on reception, where I get to show our lovely home to future residents and their families.


I love working here, we have a fantastic team and are one big happy family.


I have a very naughty basset hound at home who I love taking on walks to various places (his favourite is Esher Woods). I have lived in Walton all my life but hope one day to retire to Devon.

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