Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.7 85 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

Care Provided by Sutton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Nursing Care: £1695 – £1695
  • RESPITE Self-Funded Residential Care: £1595 – £1595
  • RESPITE Self-Funded Nursing Care: £1865 – £1865

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Sutton Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Andrea Morgan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.

Parking

  • On site parking available.

9.7

Sutton Lodge Care Home has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Lodge Care Home has 85 reviews.

Overall Experience
  • 63
  • 19
  • 3
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Date Published
  • 85
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  • 25
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Reviewer Connection to Sutton Lodge Care Home
  • 22
  • 11
  • 11
  • 7
  • 5
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  • 3
  • 3
  • 3
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  • 2
  • 2
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  • 1
  • 1
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Total of 85, showing 41-60
Review from Jacqueline A (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad only moved into the home just over a week ago but has settled very well. The home seems to be very friendly, clean, comfortable, and nothing seems to be too much for any of the staff. He is enjoying the food, which he describes as excellent and plenty of. The home appears to be well run and has
lots of interesting events planned on a weekly basis. I have the peace of mind that Dad is safe and being well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for taking the time to leave a review. We are so glad to hear you feel at ease knowing your Dad is well looked after and that he has settled so quickly! Thank you again.
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Review from Kirsti T (Friend of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Heartbroken that I was denied access to my dying ex-husband back in August.
No compassion.
After visiting for four years when I could due to living in another county, I had never even met this manager as I visited at weekends. But was denied saying goodbye when my ex-husband died after knowing and
loving him for 30 years.
Sorry but it is still very raw and my heart is broken.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Sutton Lodge Care Home
We are so sorry for your loss. Please accept our condolences, and our thoughts are with you during this incredibly tough time. If you wish to escalate this further, please contact our feedback team on…read more
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Review from Valerie L (Sister of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Sutton Lodge since February 2020, I feel he is safe there and well looked after by the staff. I feel relieved that he has been there during the Covid 19 pandemic and lockdown. He wouldn't have coped at home alone. His medical needs are well met and he very much enjoys the social
aspect. He enjoys the food, regular nutrition has improved his overall wellbeing.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Sutton Lodge Care Home
Thank you for trusting us with your brothers care. We really appreciate you taking the time to leave us such lovely comments.
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Review from Jill B (Niece of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has always stressed that if her health declined she wanted to remain in her own home with carers. However, due to poor health earlier this year, it was agreed between us that a nursing home would be a better option, where she would feel safe and secure. Sutton Lodge offers exactly this. Sutton
Lodge ticks all the boxes, the staff are caring, friendly and respectful to my elderly aunt. My aunt tells me how easy it is for her to make friends, this is so reassuring to know she is happy where she is living. My aunt enjoys the entertainment, she often talks about how excellent the food is and how comfortable her room is. My aunt now has some purpose to her days and looks forward to spending time in the lounge with her newly made friends, and lovely members of staff.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Sutton Lodge Care Home
We really appreciate you taking the time to leave us such lovely comments.
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Review from Simon P (Son of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Sutton Lodge earlier this year, after 4 years of independent living as a widower. As a family we are delighted that he feels happy and secure, has excellent care from all staff, enjoys the activities and he has great praise for the food and drink. He greatly enjoys the company and
the pleasant feel of Sutton Lodge. It's a great relief for family to know that he is contentedly settled in a home that is evidently very well run.
Reply from Stephen Rondel, Customer Adviser on behalf of the team at Sutton Lodge Care Home
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your dad in our care.
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Review from Lucica F (Goddaughter of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the great opportunity to be allocated for a long placement as a second-year nursing student. Professionals that are great to work with. Great team to learn from. Amazing people that are treating everyone with kindness and respect.
Reply from Stephen Rondel, Customer Adviser at Sutton Lodge Care Home
Thank you for your praise. Happy to hear you enjoy being part of the team.
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Review from Sandra S (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family are totally happy with the care our mother is receiving. The care and nursing staff are kind, helpful and professional and have created a true family atmosphere which also includes the relatives. The management are medically lead and have provided a home where we know our mother is safe
and will receive the necessary treatment she needs. All the staff including chefs, cleaners, laundry, maintenance, amenities and admin staff all work together as a team. I would have no hesitation in recommending this home to all.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.
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Review from S N (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was warm and welcoming.
My issues were understaffed at night - only 3 carers on the night we visited, looking after 25 residents. Also, bad communication with staff/management.
On the whole, we were pleased with the way my mum was looked after. The food was good and available 24 hours a day.
Some
of the carers couldn't do enough for us all and were born to care.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your feedback. We will certainly pass your comments on to the manager.
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Review from L L (Wife of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has just had a three-week stay at Sutton Lodge and this is about his third stay here. He is happy there and they make a fuss of him and make him feel comfortable and welcome. It makes us feel ok about leaving him as every now and again I need the break. I shall definitely be taking him there
again.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your comments. We hope to see you again in the future.
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Review from J C (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this home, so warm and friendly. Staff are excellent. Cannot fault anyone. Someone is always there to listen to our needs. Wish we had found this home before.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for your praise. Our resident’s health and well being is an absolute priority, so it is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review from M M (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank this home enough, kind, empathy the whole team. So clean and residents looked after. The food is fresh and wholesome. Sadly my dad didn't have long here but the whole team have looked after him with dignity and us at a very sad time after a previous bad experience at another home. I would
100% recommend Sutton Lodge. Thank you everyone for your kindness.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for trusting us with your fathers care and we really appreciate the kind words.
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Review from Jan (Daughter of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We transferred my mother to Sutton Lodge to be closer to family following a heart attack. The staff at the Lodge were extremely professional and treated us with much compassion and understanding. You are soon on first name terms with everyone and they were quick to offer help and support which made
the whole experience much less painful than it could have been.
My mother's room was light and airy and overlooked the gardens. It was so much less stressful to visit my mother in this environment, than the hospital and was very much the right decision for us all.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care
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Review from E S (Niece of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my aunt until the end was extremely good and all the staff were very kind, kelpful, supportive and understanding.
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Review from Roy N (Respite Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the home, I would like to come again. I will tell my family and friends about it so hope I will see you all again. Thanks again for looking after me. You have all been very kind to me.
Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home
Thank you for such a lovely review. We hope to see you again soon.
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Review from Susan B (Daughter-in-law of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely happy with the care our mother received at Sutton Lodge.
Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home
Thank you for your review of Sutton Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mother receives.…read more
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Review from Karen B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The manager was extremely helpful in an emergency situation to admit my father for respite care.
The facilities were good - comfortable room, clean, activities provided, satisfactory food.
The staff welcomed my father with Dementia and he settled quickly.
I was less reassured that he was supervised
regularly in terms of personal hygiene, putting on clean clothes etc.
There did not appear to be any documentation of his personal needs on file when I took him home.
Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home
Thank you for your review of Sutton Lodge Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with…read more
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Review from Paul W (Grandson of Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother came to Sutton Lodge in February of this year. I live 180 miles away and was growing increasingly concerned about my Grandma's ability to cope in her small flat which ultimately ended in a hospital stay and subsequent move into the home. I was very concerned about how she would be looked
after as we are so close and she is very much loved by my family. The home has been fantastic and I literally feel like she has joined another family. They take care of her as if she were their Grandma. I really cannot say enough good things about the team, it is such a lovely place. I sincerely hope I can look forward to the same kind of treatment when I get to my Grandma's age. Thank you, Sutton Lodge, for everything you have done and continue to do for my Grandma. If you are thinking of coming to Sutton Lodge or one of your loved ones needs to go into a care home, you could not find a more attentive, wonderful, warm and loving place for them to go.
Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home
Thank you for your review of Sutton Lodge Care Home. We are happy to hear that you and your grandmother have had a positive experience at the home and appreciate your comments regarding the…read more
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Review from Carolyn E (Wife of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who suffers from vascular dementia, has been cared for/nursed here for 5 1/2 years. Over that time the home has had its ups and downs but now the new management has taken over all is very good again in all aspects. I have complete trust in all members of staff who always treat my husband
with dignity and respect. He clearly feels relaxed and safe in this environment which is so important to him and us, his family, after all this time.
Reply from Gabriella Mills, Customer Adviser at Sutton Lodge Care Home
Thank you for your review of Sutton Lodge Care Home, we are pleased to hear that you are happy with the care your husband is receiving. We appreciate your comments towards the staff here and glad that…read more
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Review from Wendy S (Niece of Resident) published on 13 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first visit onwards we gained the impression that this was an extremely well run and managed care home. We were needing to find some respite care for my Aunt and we didn't know the area so chose to visit Sutton Lodge as it was close to her home. The Manager was kindness itself, was able to
assess my Aunt and admit her that afternoon for 2 weeks respite care. This was such a relief all round as we were unable to provide care for her in her own home and had to return North. My Aunt was very content during her stay and enjoyed the food, care and garden. She was restored from being a frail lady having had some falls and hospital admissions to building up her strength and confidence so that she was able to return home.
Reply from Gabriella Mills, Customer Adviser at Sutton Lodge Care Home
Thank you for your review of Sutton Lodge Care Home, we are pleased to hear that you managed to find respite so quickly with us. We appreciate your comments on the manager and glad that your aunt was…read more
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Review from Pam G (Respite Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all staff very helpful and always with a smile on their faces. Even though they are always busy seeing to people's needs, always had time to stop and speak to me which I thought was nice and so caring.
I thank you all here at Sutton Lodge and will remember if I should need your help again.
Reply from Natalie Krisman, Customer Service Adviser at Sutton Lodge Care Home
I'm really pleased to hear that you felt well-cared for at Sutton Lodge. Thank you for your review.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Sutton Lodge Care Home is calculated as follows: ( (211 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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Meet the Team (6)

Andrea

Andrea Morgan

Job Title: Home Manager Joined: 2025

My name is Andrea, and I’m the home manager here at Sutton Lodge. My journey in care began back in 1997, when I started working as a carer in a nursing home that supported both younger adults with complex needs and older residents. From my very first shift, I knew this was where I was meant to be — caring for people, making a difference, and helping others live with dignity and joy.


That passion led me to train as a nurse, and in 2008 I qualified as a registered nurse. I spent several years working across surgical wards and other hospital departments, gaining valuable experience that I’ve carried with me throughout my career.


In 2010 I got married, and I’m now a proud mum to twin daughters and a son — they keep me grounded and remind me every day why care and kindness matter so much. Over the years, I’ve worked in a variety of care homes, supporting residents, families, and staff with dedication and compassion.


I first joined Sutton Lodge as deputy manager and spent three and a half years here before moving on to other management roles within care homes. Four years later, I was delighted to return — this time as home manager. It truly feels like coming home.


Sutton Lodge is such a special place — a small home with a big heart. The warmth, laughter, and sense of family here are what make it so unique. I’m incredibly proud to lead a team that shares my values of compassion, respect, and dedication, and to be part of a home where residents are not just cared for, but truly cherished.

Beth

Beth Marr

Job Title: Clinical Deputy Manager Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

Georgina

Georgina Connor

Job Title: Senior Care Assistant Joined: 2022

I am Georgina and I have been working at Sutton Lodge for three and a half years. I started off as a care assistant, before getting promoted to senior care assistant.


For many years, I worked as a private nanny for children. Following that, I worked for M&S.


I finally got a job in a care home and that’s where I found my passion for caring for the elderly.


Sutton lodge is a small home, I love working here. It feels like a small family.


Outside of work, I have a large family, and in my spare time, I spend all my time with them.

Jenny

Jenny Draper

Job Title: Senior Care Assistant Joined: 2013

My name is Jenny and I am a senior care assistant. I have worked at Sutton Lodge for almost 13 years. I love the family feeling we have with residents, relatives and co-workers alike. I feel we make a real difference to the lives of our residents.

Rochelle

Rochelle Bartlett

Job Title: Senior Activities Co-ordinator Joined: 2018

I started my career at Sutton lodge in June 2018 as a care assistant. In November 2021, I changed roles and became an activities co-ordinator.


Over the course of that time, I completed many training courses, including Level 2 in adult care work, Level 2 in English, Level 1 in maths and Level 3 in first aid.


Two years ago, I stepped up and become a senior activities co-ordinator.


I am proud of my work and everything I bring to our home, staff and residents. I am extremely passionate and try my best to plan activities and events around all individuals' needs so everyone can feel involved.


My role has significantly boosted my self-confidence, but more importantly, it has strengthened my skills and abilities in care—especially in leading activities, which are central to my position. I genuinely love my job, and any feedback I receive motivates me to improve and make meaningful changes. I believe there’s always room to learn, grow, and achieve more, especially with the variety of goals, qualifications, and training opportunities available through Bupa and Sutton Lodge.

Teresa

Teresa Jewett

Job Title: Receptionist Joined: 2022

My name is Teresa - I have worked in care for 5 years and joined the Sutton Lodge team as a carer 3 years ago. For the last 2 years I have been working on reception, where I get to show our lovely home to future residents and their families.


I love working here, we have a fantastic team and are one big happy family.


I have a very naughty basset hound at home who I love taking on walks to various places (his favourite is Esher Woods). I have lived in Walton all my life but hope one day to retire to Devon.

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