Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.7 80 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Sutton Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Andrea Morgan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.

Parking

  • On site parking available.

Sutton Lodge Care Home Reviews (80)

Total of 80, showing 41-60
9.7

Sutton Lodge Care Home has a Review Score of 9.7 (9.652) out of 10, based on 21 reviews in the last 2 years. Over all time Sutton Lodge Care Home has 80 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Lucica F (Goddaughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the great opportunity to be allocated for a long placement as a second-year nursing student. Professionals that are great to work with. Great team to learn from. Amazing people that are treating everyone with kindness and respect.

Reply from Stephen Rondel, Customer Adviser at Sutton Lodge Care Home

Thank you for your praise. Happy to hear you enjoy being part of the team.

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Review from Sandra S (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are totally happy with the care our mother is receiving. The care and nursing staff are kind, helpful and professional and have created a true family atmosphere which also includes the relatives. The management are medically lead and have provided a home where we know our mother is safe
and will receive the necessary treatment she needs. All the staff including chefs, cleaners, laundry, maintenance, amenities and admin staff all work together as a team. I would have no hesitation in recommending this home to all.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.

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Review from S N (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was warm and welcoming.
My issues were understaffed at night - only 3 carers on the night we visited, looking after 25 residents. Also, bad communication with staff/management.
On the whole, we were pleased with the way my mum was looked after. The food was good and available 24 hours a day.
Some
of the carers couldn't do enough for us all and were born to care.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your feedback. We will certainly pass your comments on to the manager.

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Review from L L (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just had a three-week stay at Sutton Lodge and this is about his third stay here. He is happy there and they make a fuss of him and make him feel comfortable and welcome. It makes us feel ok about leaving him as every now and again I need the break. I shall definitely be taking him there
again.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your comments. We hope to see you again in the future.

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Review from J C (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home, so warm and friendly. Staff are excellent. Cannot fault anyone. Someone is always there to listen to our needs. Wish we had found this home before.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for your praise. Our resident’s health and well being is an absolute priority, so it is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from M M (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank this home enough, kind, empathy the whole team. So clean and residents looked after. The food is fresh and wholesome. Sadly my dad didn't have long here but the whole team have looked after him with dignity and us at a very sad time after a previous bad experience at another home. I would
100% recommend Sutton Lodge. Thank you everyone for your kindness.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for trusting us with your fathers care and we really appreciate the kind words.

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Review from Jan (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred my mother to Sutton Lodge to be closer to family following a heart attack. The staff at the Lodge were extremely professional and treated us with much compassion and understanding. You are soon on first name terms with everyone and they were quick to offer help and support which made
the whole experience much less painful than it could have been.
My mother's room was light and airy and overlooked the gardens. It was so much less stressful to visit my mother in this environment, than the hospital and was very much the right decision for us all.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care

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Review from E S (Niece of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my aunt until the end was extremely good and all the staff were very kind, kelpful, supportive and understanding.

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Review from Roy N (Respite Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home, I would like to come again. I will tell my family and friends about it so hope I will see you all again. Thanks again for looking after me. You have all been very kind to me.

Reply from Greta Narbutaityte, Customer Adviser at Sutton Lodge Care Home

Thank you for such a lovely review. We hope to see you again soon.

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Review from Susan B (Daughter-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care our mother received at Sutton Lodge.

Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home

Thank you for your review of Sutton Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mother receives. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Karen B (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager was extremely helpful in an emergency situation to admit my father for respite care.
The facilities were good - comfortable room, clean, activities provided, satisfactory food.
The staff welcomed my father with Dementia and he settled quickly.
I was less reassured that he was supervised
regularly in terms of personal hygiene, putting on clean clothes etc.
There did not appear to be any documentation of his personal needs on file when I took him home.

Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home

Thank you for your review of Sutton Lodge Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Paul W (Grandson of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother came to Sutton Lodge in February of this year. I live 180 miles away and was growing increasingly concerned about my Grandma's ability to cope in her small flat which ultimately ended in a hospital stay and subsequent move into the home. I was very concerned about how she would be looked
after as we are so close and she is very much loved by my family. The home has been fantastic and I literally feel like she has joined another family. They take care of her as if she were their Grandma. I really cannot say enough good things about the team, it is such a lovely place. I sincerely hope I can look forward to the same kind of treatment when I get to my Grandma's age. Thank you, Sutton Lodge, for everything you have done and continue to do for my Grandma. If you are thinking of coming to Sutton Lodge or one of your loved ones needs to go into a care home, you could not find a more attentive, wonderful, warm and loving place for them to go.

Reply from Josephine Gaupholm, Customer Adviser at Sutton Lodge Care Home

Thank you for your review of Sutton Lodge Care Home. We are happy to hear that you and your grandmother have had a positive experience at the home and appreciate your comments regarding the attentiveness and warm nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Carolyn E (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who suffers from vascular dementia, has been cared for/nursed here for 5 1/2 years. Over that time the home has had its ups and downs but now the new management has taken over all is very good again in all aspects. I have complete trust in all members of staff who always treat my husband
with dignity and respect. He clearly feels relaxed and safe in this environment which is so important to him and us, his family, after all this time.

Reply from Gabriella Mills, Customer Adviser at Sutton Lodge Care Home

Thank you for your review of Sutton Lodge Care Home, we are pleased to hear that you are happy with the care your husband is receiving. We appreciate your comments towards the staff here and glad that your family and husband are happy with the care and support given. We will share this with the care home's manager, The Bupa Customer Care Team.

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Review from Wendy S (Niece of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit onwards we gained the impression that this was an extremely well run and managed care home. We were needing to find some respite care for my Aunt and we didn't know the area so chose to visit Sutton Lodge as it was close to her home. The Manager was kindness itself, was able to
assess my Aunt and admit her that afternoon for 2 weeks respite care. This was such a relief all round as we were unable to provide care for her in her own home and had to return North. My Aunt was very content during her stay and enjoyed the food, care and garden. She was restored from being a frail lady having had some falls and hospital admissions to building up her strength and confidence so that she was able to return home.

Reply from Gabriella Mills, Customer Adviser at Sutton Lodge Care Home

Thank you for your review of Sutton Lodge Care Home, we are pleased to hear that you managed to find respite so quickly with us. We appreciate your comments on the manager and glad that your aunt was content during her stay and returned home stronger. We will share your comments with the care homes manager, The Bupa Customer Care Team.

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Review from Pam G (Respite Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff very helpful and always with a smile on their faces. Even though they are always busy seeing to people's needs, always had time to stop and speak to me which I thought was nice and so caring.
I thank you all here at Sutton Lodge and will remember if I should need your help again.

Reply from Natalie Krisman, Customer Service Adviser at Sutton Lodge Care Home

I'm really pleased to hear that you felt well-cared for at Sutton Lodge. Thank you for your review.

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Review from John A (Husband of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Sutton Lodge a very clean and tidy home, there's never any smells in the place. The caring staff are all very friendly and considerate and usually go out of their way to do anything for me or my wife.

Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Joan C (Daughter-in-law of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the laundry service. The laundry lady is excellent with the washing, ironing and distribution of clothes to the rooms. She should be on the wall of fame. Thank you to all the others who help with laundry.

Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Paula H (Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived at Sutton Lodge care home on 10th July 2017. I was very unwell. I could not walk and had lost 3 stone. Thanks to all the wonderful care and support from the management and staff here, I will be leaving in November 2017 to live independently once again. I have also put back on over 2 stone
thanks to the excellent food.

Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home

Thank you for your review. I'm so glad to hear that you are now well enough to go back to living independently and that your health continues to improve. I hope that you may wish to come back and stay with us for some respite care in the future and meet up with the friends that you have made while in our care.

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Review from David C (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an easy choice of care home for my parents observing the residents and visitors. Love, care, banter from carers, excellent management decision excellent activities and events in the home and outside. Thanks for arranging transport and carer on two appointments to hospital.
Excellent food, excellent
room and when my father bought a larger television maintenance fixed it.

Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home

Thank you for your review. It is the little things like a smile and a little bit of banter that makes all the difference. I hope that your parents are enjoying the activities. This must give you peace of mind knowing that they are well cared for.

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Review from J C (Wife of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was welcomed into Sutton Lodge and required ongoing nursing care. This was given with cheerful but sympathetic attention and he was made to feel at home, accepted by and given the nursing care he required in an understanding and respectful way. My family and I were comfortable and happy for
him to be in Sutton Lodge.

Reply from Jayne Duck, Customer services administrator at Sutton Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Sutton Lodge Care Home is calculated as follows: ( (169 Excellents x 5) + (75 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 250 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (3)

Beth

Beth Marr

Job Title: Clinical Deputy Manager

Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

Jenny

Jenny Draper

Job Title: Senior Care Assistant

Joined: 2013

I've worked at Sutton Lodge for 11 years. I love helping our residents and have great satisfaction knowing I'm making our resident's lives more easier. Sutton Lodge has a family feel to it.


I live locally with my husband and son and enjoy the great outdoors and skiing.

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Xz Canson

Job Title: Registered Nurse

Joined: 2003

I have worked for Bupa for 21 years. I enjoy helping others and making a positive difference in our resident's lives.


I graduated as a general nurse in the Philippines and I completed my adaptation course in the NHS as a Theatre Nurse. I moved to Surrey with my family and worked in a number of different roles caring for residents with learning disabilities and challenging behaviours before joining the Sutton Lodge family.


In my own time, I like to spend time with my family and learn new things.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Lodge Care Home to verify any information. View our terms and conditions. Sutton Lodge Care Home has an Enhanced Service - more info.