Wingham Court Care Home, Esher, Surrey
Wingham Court Care Home, Esher, Surrey
Wingham Court Care Home, Esher, Surrey

Wingham Court welcomes younger people into the home to receive both long term care and shorter stays.   Those with challenging behaviour or those who have suffered a brain injury will receive care and support from the home’s dedicated team of staff.

The home provides onsite physiotherapy and occupational therapy services to ensure that the home can offer the appropriate level of care. An individual rehabilitation package is created for every resident. With Wi-Fi across the home, a coffee bar and computer room, residents have access to modern facilities in a safe environment.

Occupants can cook and make snacks for themselves, and the team of kitchen staff work with the chef to serve tasty and healthy meals to each resident. A variety of meals are provided and traditional days are often celebrated with special meals.

The young residents at Wingham Court are active every day, with great importance placed on creating an exciting programme of events to stimulate their creativity and enjoyment with being active. Sports, outings and arts and crafts are regularly enjoyed.

Group: Bupa Care Homes

Person in charge: Claire Hooper (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Learning Disability • Physical Disability • Younger Adults

Specialist Care Categories: Challenging Behaviour • Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: Ages from 18 to 65.

Single Rooms: 73

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wingham Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Wingham Court Care Home has a Review Score of 9.4 (9.389)

The Review Score of 9.4 (maximum of 10) for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Wingham Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.43 for Wingham Court Care Home is calculated as follows: ( (128 Excellents x 5) + (71 Goods x 4) + (28 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 228 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.959 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 14 Reviews ÷ 14.6 Target = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wingham Court Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wingham Court Care Home

  • Mother of Resident/Service User
    6
  • Volunteer
    3
  • Father of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Having started helping with the fishing activity in 2010, I have been actively involved ever since. I have been impressed with the running of events and the increased frequency with more residents taking part every year.

Thanks to the involvement of Godalming Angling Society with their purpose built lake with facilities, the events are very popular with the home's residents.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 31 Aug 2017:

Thank you for your review. So glad to hear that the residents are enjoying the fishing and that more are taking part. I'm sure that this is something that they really enjoy and takes them back to when they went fishing with their parents.

I have been involved with Wingham Courts fishing day since 2010. This activity has gone from strength to strength and is currently held four times a year at Godalming Angling Associations Marsh Farm complex, complete with a purpose built lake for disabled anglers, plus disabled toilets. I have remained very impressed with the commitment, care and attention given to each resident by staff to make the experience such an enjoyable one.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 29 Aug 2017:

Thank you for your review. It is lovely to know that the residents are enjoying such an experience, and great to know that they are care for with such care.

Warm and friendly nursing home. Plenty going on and residents feel safe. Lovely gardens. Staff are very caring.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Wingham Court Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely comments regarding Wingham Court, we really appreciate it. I am pleased that you are happy with this care home and their staff and that you would recommend this home to others. The Bupa Customer Care Team.

My son has been a resident for 14 years. I cannot praise Wingham Court enough in all respects.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Wingham Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

1 - Good activities.
2 - Good care.
3 - Some carers are less trained or care less.
4 - Good physiotherapists.
5 - The kitchen does not always cater to the needs of the residents.
6 - The kitchen has forgotten to make supper for the resident.

How likely would you be to recommend Wingham Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My son has been a resident at Wingham Court Care Home since March 2011. I have never failed to be impressed by the excellent care provided by Wingham Court Care Home, in superb surroundings by friendly, caring staff at all levels. Reception and admin staff are friendly and helpful. Ward staff (nursing and ancillary) are caring, friendly and helpful at all levels and management staff are always happy to chat and discuss any issues. All in all a very impressive, well-managed care home with excellent, caring, helpful staff.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 07 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am quite happy with the way my son is looked after, except sometimes we lose his clothes. I would also like him to go on more outings that did not include the pub.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 12 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

I'm very pleased with the home.
I'm recommending this home

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wingham Court has a very homely and easy going atmosphere and the attention of the staff to my wife's needs is excellent. Overall I am very satisfied with the level of medical and social care provided and know that any issues that arise are dealt with quickly and professionally, but always with my wife's best interests in hand.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 02 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I visit three care homes regularly - Wingham Court since mid 2011 and it is much the best in terms of respect for the residents and a genuine attempt to enrich the lives of those severely disabled by brain damage. Physical facilities are good and the well-kept grounds provide plenty of privacy for residents for a quiet walk or talk.

Food is excellent according to my friend, including appropriate diets while those who cannot feed themselves get the help they need from the carers. Staff (more settled than at some times in recent years) are properly respectful of the residents, often requesting residents' views or wishes about activities, treatment etc. When I asked that my friend should not be put to bed too early, generally he now stays up till after dinner which he prefers. Physiotherapy staff have been particularly supportive. The management team seem to be more creative and forward looking than the previous and are progressing a range of changes on which residents have been consulted.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 03 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The care provided is brilliant. My husband has only moved in recently and I feel like he is in very good hands. Staff are great and always very helpful. There are many stimulating activities for the residents.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I volunteer as an advocate for a resident. Things have improved at Wingham but I feel that there still needs more to be done towards encouraging independent living. My resident needs help managing his finances and it would be good if someone could sit with him every month to go through these. Some staff are excellent but some seem less than actively engaged. The social organiser and housekeeper are excellent.

How likely would you be to recommend Wingham Court Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

My son has been at Wingham Court Care Home since 2004, he appears to be very happy there the staff appear attentive ( caring and nursing) the food appears to be good.
There appears to be plenty of activities should he wish to join in.
We are exceptionally pleased with the Physio team.
There are minor things we would like to see change but overall I would certainly recommend Wingham court.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am writing on behalf of my son, these are my views. If my son could talk, I know he would agree. Ths is a wonderful home, all the staff, including carers, management, nurses, admin, reception and cleaners, they are all very helpful and kind to residents and relations, they work hard and support us. Whatever is needed for the residents (my son), they act on it, and don't just talk about it.
My son is happy and has settled in the short time he has been there. He has been in the garden when the weather was fine, we have noticed a big difference since living at Wingham. As parents, we can finally relax, where he was living before at another home it had totally different reviews to this one (that's another story). I would recommend Wingham to anyone who needed looking after.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Service administrator at Wingham Court Care Home responded to this review on 07 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My daughter has been a resident at Wingham Court for the past year and the family has been very pleased with the care and attention she has received at this facility. The staff deal with very challenging situations with patience and understanding, with the dignity of the residents always considered. There are many activities organised and entertainment visit on a regular basis.

Residents are taken out to local eateries and visits to various nearby places of interest are arranged. I and the rest of our family feel very fortunate that my daughter is cared for by such dedicated and considerate staff who ensure that her quality of life is as good as it can be.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Wingham Court Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

In 2009, my mother was discharged from hospital with a high-level spinal cord injury. She chose Wingham Court Care Home because they have in-home Physio and Occupational Therapy Facilities. Daily exercises with the team helped her regain her ability to walk. A great achievement at 89 years. The skill and commitment of the staff enabled her to surpass all expectations of improvement by the RNOH SCI Unit. Nursing care for her SCI condition has been excellent and well understood. The home even had a Community Laison Sister down from Stanmore on several occasions to do training for SCI residents. Our family had total peace of mind regarding our mother's care and well-being.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Service Administrator at Wingham Court Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Great staff they are 1st class, you don't want to lose them they are so caring and know what my husband needs even down to how he should be shaved. Other carers are great too. The activities care is first class with my husband going out what seems to be like every two weeks. This is great for him. The home is being refurbished, but one thing I wish would be done sooner is the kitchen on my husbands wing, it is old and the staff have to work around its short comings. Nursing staff are great too, will speak and give you an update on how he has been.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Wingham Court Care Home responded to this review on 01 Jul 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Customer Care Team.

It was my first visit. I found the place lovely, in an idyllic area. The rooms are spacious. The staff were extremely helpful and caring. The atmosphere was very pleasant with plenty of facilities.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Willow Ward desperately requires a permanent manager. The turnover of staff is very high and residents like to be familiar with their nurses and carers. The staff with long term service are extremely good. It would help the more needy residents if there was a carer looking after one very needy resident and one not so needy. A resident is frequently seen around the premises and grounds with cans of alcohol - sometimes one in each hand which when empty are left just anywhere. Not a good advertisement especially in reception.

How likely would you be to recommend Wingham Court Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

JW, Marketing Executive at Wingham Court Care Home responded to this review on 12 Nov 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

My friend has been a resident of Wingham Court for many years. The nursing and HCA staff understand his needs and provide great care. There is also strong physiotherapy and occupational therapy team with a focus on his rehabilitation. At the end of the day though, the very caring attitude of the staff is the most important strength of Wingham.

How likely would you be to recommend Wingham Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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