Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 171 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided

Primary Care Categories

  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Hooper (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.

Parking

  • The home has it's own onsite car park.

Wingham Court Care Home Reviews (171)

Total of 171, showing 1-20
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.790) out of 10, based on 48 reviews in the last 2 years. Over all time Wingham Court Care Home has 171 reviews.

Overall Experience

  • 134
  • 35
  • 1
  • 1
  • 0

Date Published

171
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22
48
123

Review from V E (Friend of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend and I was welcomed by the wonderful manger. The welcoming atmosphere and the care the residents is incredible. The manger is kind, caring and so interested in the residents. She is clearly loved by them. My friend is very happy and values all that is being done for her.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Kind" and "Caring" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from C O (Niece of Resident) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having flown back to the UK this month for a holiday, I visited my uncle who has been a resident at Wingham Court for the last fifteen years. It was wonderful to see how happy and well-cared for he is. The staff were warm and friendly, and nothing he asked for was too much trouble. We were lucky enough
to have some good weather and enjoyed sitting in the lovely gardens together.


The food options are great and there a plenty of activities to keep my uncle and his friends busy. I was very impressed with Wingham Court and so pleased for my uncle to be living a happy, fulfilling life.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and to hear words like "warm and friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care, and hopefully, we get to see you again soon.

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Review from Jarod C (Son of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and helpful, the care they provide my father is excellent always a happy place to be. Always feel assured that my father is getting the best care possible.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review from M J (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mum, she is always clean and well-kept. Her room and belongings are always tidy. The staff are always kind and polite, and if I ever have a question about anything to do with her care or wellbeing, they can inform me.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review from Regtize K (Mother of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident for 20 years at Wingham Court Care Home after a serious head injury. I can only say that I cannot thank enough for his care. And not just the care of my son but as a regular visitor I am always met by smiles and friendliness.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Son's stay as comfortable as possible.

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Review from Ingrid T (Friend of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident here and she loves being here. The staff are friendly and engaging and kind. There are engaging activities which my friend enjoys and the food is very good and there are healthy choices. She is very happy with her bedroom.

Reply from Lisa Henderson, Customer Care Advisor at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Friend in our care. It is always nice to hear words like "Friendly" and "Engaging" being used to describe our Staff. We hope to continue providing your Friend with the best possible care.

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Review from Olivia C (Sister of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is incredibly happy at Wingham. We feel very fortunate that she has a place here. She says the staff are kind and professional and she considers them as friends. Her bathroom has recently been refurbished and looks lovely. She is grateful for the high quality food and activities.

Reply from Lisa Henderson, Customer Care Advisor at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Sister in our care. It is always nice to hear words like "Kind" and "Professional" being used to describe our Staff. We hope to continue providing your Sister with the best possible care.

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Review from S S (Cousin of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a warm, clean and comfortable home. The staff are friendly, attentive and warm.
As a family, we couldn't ask for more. Thank you. :)

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Rebecca K (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind and helpful staff.
Clean and tidy.
Fantastic hospitality.
Hot and cold drinks on arrival.
Very friendly.
Brilliant facilities.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Kind" and "Lovely" being used to describe our care. It is always nice to hear words like "Kind" and "Genuine" being used to describe our care.

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Review from M W (Cousin of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and professional. My cousin is very happy and cheerful.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your feedback. It is always nice to hear words like "friendly" and "professional" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from H M (Mother of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with everything.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Wingham Court for their stay.

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Review from M K (Brother of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is great and truly exceptional, offering a warm environment. We feel the staff are like our family, very friendly, helpful and supportive.
The care home management and staff are very professional and very respectful.
My brother feels happy and safe and I am very grateful for the manager
and all the team who works at the care home.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all feel like a part of our Wingham Court family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from David P (Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience! A perfect mix of organisation and pleasure!

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your kind words. It is wonderful to hear that you have had such a positive experience while staying at Wingham Court Care Home. We hope to continue providing you with the best possible care.

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Review from C C (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been resident in Wingham Court Care Home for 18 years now. The staff are lovely and treat her with dignity, respect and friendliness.
My friend is so happy here. Thank you for the loving care and support that you give to my friend.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear words like "Lovely" and "Dignity" being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from Z G (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are lovely and kind. Nothing to fault. Very happy with my dad living at Wingham Court, no concerns. Always activities and outings for the residents. The care home manager has been very helpful and informative.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Thank you for leaving a review for the staff at Wingham Court Care Home. We hope your Dad continues to enjoy his stay within the home!

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Review from G L (Friend of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for around 9 years now. Wingham Court is great, huge range of activities and always welcoming. My friend is very happy here. This is very reassuring for us. Thank you to all at Wingham Court.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for leaving such a positive review for Wingham Court Care Home. We are thrilled that you feel the home is so welcoming and are so pleased your friend is enjoying their stay. Best wishes!

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Review from J D (Wife of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the staff on Willow is first-class. Their care is always about the resident - as though it was their relative.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Wingham Court Care Home. We will of course pass on your kind words to the home!

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Review from Andrew G (Resident) assisted by family/friend published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel well looked after and cared for. There are always plenty of things organised for me to do if I want to or I can be in my room with my TV, Everyone is kind and always finds time for my special needs, I feel very lucky to be at Wingham Court.

Reply from Maria Ricketts, Customer Care Adviser at Wingham Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Wingham Court family. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from S H (Partner of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Wingham for around 9 months now. The entire team is always welcoming and friendly, and the home is very clean with beautiful furnishings and gardens. Overall, it's a very joyful place to be and both my wife and I couldn't be more pleased with the placement.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to write a review for the staff at Wingham Court Care Home. We are thrilled to hear that yourself and your wife are so pleased with the placement and that you find the home "joyful" "welcoming" and "friendly". We hope that your wife continues to enjoy her stay! Best wishes!

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Review from Evelyn H (Mother of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is always clean and tidy whenever I visit. The staff are always caring and polite to myself and family.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. It is so lovely to hear that your Daughter is receiving high quality care at Wingham Court Care Home. We are very happy to hear you can feel at ease with your Daughter in our care and we are pleased to hear that you and your family have been treated with kindness by our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Wingham Court Care Home is calculated as follows: ( (452 Excellents x 5) + (102 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 562 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

Frequently Asked Questions about Wingham Court Care Home

What types of Care is Wingham Court Care Home registered for?

Physical Disability, Permanent Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wingham Court Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Wingham Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wingham Court Care Home to the centre of Esher?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wingham Court Care Home to verify any information. View our terms and conditions. Wingham Court Care Home has an Enhanced Service - more info.