Wingham Court delivers 24-hour care and support for people living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury and Huntington’s disease. Wingham Court has comfortable en-suite bedrooms and well-furnished lounge areas where residents can relax and socialise. The home benefits from three acres of beautifully well-maintained gardens.
The therapy department has a fully equipped newly refurbished gym, providing slow stream rehabilitation for residents. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function. Regular visits from professionals such as GP's, speech and language therapists, wheelchair services, neuro physiologists and dietitians; enabling resident needs to be continually met.
Wingham Court is located in a beautiful countryside location just outside the village of Claygate, with good transport links to and from the home, with the A309 being less than a mile away. Public transport links are also strong, with Claygate train station being half a mile away and bus stops 100m from the home entrance.
There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, zumba, tai chi, and visiting entertainers etc.
There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening. They also arrange lots of bespoke and 1-2-1 activities to cater for residents special interests or where extra support is required to ensure their participation. Several outings each week, so residents don't feel out of touch with their local community.
They have a dedicated art lounge and professional art teacher, a well furnished IT suite, beautiful grounds including a 6-a-side sports pitch, a bowling green, and 2 LTA registered tennis courts.
Group: Bupa Care Homes
Person in charge: Claire Hooper (General Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users
Registered Care Categories*: Learning Disability • Physical Disability • Younger Adults
Specialist Care Categories: Challenging Behaviour • Epilepsy • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke
Admission Information: Ages from 18 to 65.
Single Rooms: 73
Rooms with ensuite WC: 73
Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Wingham Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Wingham Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.532 for Wingham Court Care Home is calculated as follows: ( (274 Excellents x 5) + (130 Goods x 4) + (37 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 442 Ratings = 4.532
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 22 Reviews ÷ 14.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wingham Court Care Home has a Review Score of 9.5 (9.532) from 38 Reviews
Review submitted from a Postal Card by Susan E (Mother of Resident) on Wednesday 18 April 2018.
We are very happy with Wingham Court Care Home. The care our son receives is first class, the physio that is on offer, there is never a lack of things going on that he could participate in. The helpfulness and care provided by staff, the food is very good and the staff are always friendly and helpful.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Natalie Krisman, Customer Service Adviser at Wingham Court Care Home responded to this review on 18 Apr 2018:
I'm really pleased to hear that you and your son are happy with the home and that there's lots of activities for him to enjoy.
Review submitted from a Postal Card by Gill A (Wife of Resident) on Saturday 7 April 2018. Relates to March 2018.
My husband has been a resident at Wingham Court for 15 years, has memory impairment and physical disability. He has been well cared for and has a nice room recently refurbished to his own taste and is cared for kindly, carefully and affectionately by the lovely staff. There is an active activities team and there is always something going on or plenty of outings which he loves. We like Wingham Court Care Home.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Wingham Court Care Home responded to this review on 09 Apr 2018:
Thank you for posting this. I am pleased to hear your husband has been well cared for and that he enjoys the outings and activities.
Review submitted from a Postal Card by Ken E (Father of Resident) on Wednesday 4 April 2018. Relates to March 2018.
My son has been a resident for around 10 years, he is extremely happy here. The staff and management are friendly and helpful and go the extra mile to make his life better. The food is good quality and he has a good choice. I wouldn't hesitate in recommending Wingham Court.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Wingham Court Care Home responded to this review on 11 Apr 2018:
Thank you for sharing this and I'm very pleased to hear that your son has been happy at Wingham Court.
Review submitted from a Website Submission by Tony G (Resident) on Sunday 11 February 2018. Relates to February 2018.
I’m pleased with the care I have received so far. The management has improved the living quality of the refurbishment of rooms, corridors etc...wihich gives us a fresh breathing space.
We have a very efficient physio team and great nurses.
My careers are proactive and hardworking. Lovely to work with.
The activities team is very creative which keep the residents busy and happy.
The food quality is first class and I'm also impressed with the cleanliness of the corridors and my room. Thank you to the cleaners.
The greenery outside the building gives us a beautiful view.
I have been enjoying a wonderful friendship with everyone helped me a lot on my recovery.
I didn’t think there’s a better care home than Bupa in Washington Court.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 20 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Website Submission by Wendy T (Friend of Resident) on Saturday 3 February 2018. Relates to January 2018.
Excellent care home. Clean, tidy and friendly residential home. The staff are cheerful and helpful, extremely approachable and say hello to all! Physio is first class. The home also has a range of activities and themed entertainment of all sorts.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 07 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Amanda C (Resident) on Wednesday 31 January 2018. Relates to December 2017.
The staff are generally very caring and do their best for me. I feel comfortable and safe.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 31 Jan 2018:
Thank you for your review and kind words. I'm so pleased to hear that you feel safe and comfortable in our care.
Review submitted from a Postal Card by Lesley G (Mother of Resident) on Tuesday 30 January 2018. Relates to January 2018.
Very caring staff. Modern home recently refurbished. Excellent entertainment team. Good food. Warm, welcoming atmosphere.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 30 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Postal Card by Jaydey G (Cousin of Resident) on Tuesday 30 January 2018. Relates to January 2018.
All the staff at Wingham Court have made not only my cousin completely welcome but also taken care of his every need and also been very delightful to talk to. They also explain everything properly in regards to treatment or medication needs so my cousin can have the best results. I am incredibly happy with their service. I would definitely recommend their service.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 30 Jan 2018:
Thank you for your review. I hope that you have peace of mind knowing that your cousin is well cared for and safe in our home. Knowing that you can speak to our staff at any time about any queries must help.
Review submitted from a Postal Card by John G (Nephew of Resident) on Tuesday 30 January 2018. Relates to January 2018.
Very caring home, clean and the food always smells lovely. The staff are always there to help and assist with any needs.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 30 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Louise F (Daughter of Resident) on Saturday 27 January 2018. Relates to January 2018.
I am extremely pleased with my mothers care, when I assist to feed her the meals look so nice and smell great. She is always clean and presentable, I see the care staff tend to her needs, if she is ratty they may turn off the tv so she can calm down, put movies on that she likes to watch, brush her hair away from her face. When I'm at home it puts my mind at rest that my mum is well taken care off. Thank you all.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 29 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Shaun S (Resident) on Thursday 25 January 2018. Relates to January 2018.
I like being here most of the time. I enjoy organising the things for the residents and I like being on the residents coming and get on well with the staff most of the time.
How likely would you be to recommend Wingham Court Care Home? Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 25 Jan 2018:
Thank you for your review. I'm so happy that you enjoy helping to organise things for the other residents and that you are happy in our care.
Review submitted from a Postal Card by Sarah G (Cousin of Resident) on Thursday 18 January 2018. Relates to December 2017.
I always find the staff very helpful, caring and make everyone feel like they are part of a family at Wingham Court Care Home. The home is always clean and tidy and my cousin is the happiest he's been in years. Wingham Cort is like gold dust I'm so pleased I decided to choose them as his permanent place to live.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 18 Jan 2018:
Thank you for your review. I'm so glad to hear that your cousin is happy in our care and looks up on us as family. It is the little things like a smile or a little chat that makes all the difference.
Review submitted from a Postal Card by Michael B (Husband of Resident) on Tuesday 9 January 2018. Relates to December 2017.
Overall satisfaction.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 09 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by T R (Resident) on Thursday 4 January 2018. Relates to December 2017.
I like the fishing trips and the pub and football.
It's a nice place.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 05 Jan 2018:
Thank you for your review. I'm so pleased that you are enjoying the trips and activities.
Review submitted from a Postal Card by S P (Sister of Resident) on Thursday 4 January 2018. Relates to December 2017.
Physio/OT facilities and staff are excellent. Activities coordinator is fantastic, works very hard and goes the extra mile to provide daily activities. Lovely atmosphere. Both staff and residents make you feel very welcome. Manager and Deputy Manager very approachable and caring.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 04 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by N F (Daughter of Resident) on Thursday 21 December 2017. Relates to December 2017.
Generally, the staff are welcoming and polite. The carers do a fantastic job of housekeeping and go above and beyond to help out. Physio staff are fantastic and always available. Food could be better, so more carers would be the only fault. Rooms are lovely after refurbishment.
How likely would you be to recommend Wingham Court Care Home? Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 02 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A P (Resident) on Wednesday 20 December 2017. Relates to December 2017.
It's a great feeling to be looked after in such a wonderful and lovely way. There is scope for anything you wish. There is lots of help and love for the residents. The people are wonderful.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 02 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Jane Ann B (Resident) on Wednesday 1 November 2017. Relates to October 2017.
Very caring and friendly staff. Homely atmosphere. I am very happy here.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 02 Nov 2017:
Thank you for your review. It is lovely to hear that you are very happy in our care and your kind words about our staff.
Review submitted from a Postal Card by Regitze K (Mother of Resident) on Wednesday 1 November 2017. Relates to October 2017.
My son has been a resident for fifteen years following a severe head injury. My son receives and has always received outstanding care, and he is happy and feels secure among his 'family' at Wingham Court. I cannot praise the staff enough, the nurses, the carers and all the supporting members of staff. As a mother, it gives me a great sense of peace knowing he is in good hands.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 02 Nov 2017:
Thank you for your review. I'm so glad to hear that your son is happy and looks upon the staff and other residents as his Family. It is lovely to hear your kind words about our staff and that you have peace knowing that your son is well cared for.
Review submitted from a Postal Card by Kayley M (Daughter of Resident) on Monday 2 October 2017. Relates to September 2017.
Wingham has been a part of my life for 5 years since my dad arrived. They have been very loving and caring, to not only dad but us as a family, and even more since my son arrived.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 03 Oct 2017:
Thank you for your review. I'm so glad that your dad is settled and that he is well cared for, loved and your family are as well.
Review submitted from a Postal Card by B R (Volunteer) on Wednesday 30 August 2017. Relates to August 2017.
Having started helping with the fishing activity in 2010, I have been actively involved ever since. I have been impressed with the running of events and the increased frequency with more residents taking part every year.
Thanks to the involvement of Godalming Angling Society with their purpose built lake with facilities, the events are very popular with the home's residents.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 31 Aug 2017:
Thank you for your review. So glad to hear that the residents are enjoying the fishing and that more are taking part. I'm sure that this is something that they really enjoy and takes them back to when they went fishing with their parents.
Review submitted from a Postal Card by V R (Volunteer) on Tuesday 29 August 2017. Relates to August 2017.
I have been involved with Wingham Courts fishing day since 2010. This activity has gone from strength to strength and is currently held four times a year at Godalming Angling Associations Marsh Farm complex, complete with a purpose built lake for disabled anglers, plus disabled toilets. I have remained very impressed with the commitment, care and attention given to each resident by staff to make the experience such an enjoyable one.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 29 Aug 2017:
Thank you for your review. It is lovely to know that the residents are enjoying such an experience, and great to know that they are care for with such care.
Review submitted from a Postal Card by A N (Sister of Resident) on Friday 10 March 2017. Relates to January 2017.
1 - Good activities.
2 - Good care.
3 - Some carers are less trained or care less.
4 - Good physiotherapists.
5 - The kitchen does not always cater to the needs of the residents.
6 - The kitchen has forgotten to make supper for the resident.
How likely would you be to recommend Wingham Court Care Home? Likely
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Review submitted from a Postal Card by Gerald P (Father of Resident) on Monday 6 March 2017. Relates to January 2017.
My son has been a resident at Wingham Court Care Home since March 2011. I have never failed to be impressed by the excellent care provided by Wingham Court Care Home, in superb surroundings by friendly, caring staff at all levels. Reception and admin staff are friendly and helpful. Ward staff (nursing and ancillary) are caring, friendly and helpful at all levels and management staff are always happy to chat and discuss any issues. All in all a very impressive, well-managed care home with excellent, caring, helpful staff.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Wingham Court Care Home responded to this review on 07 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Anne W (Mother of Resident) on Monday 9 January 2017. Relates to December 2016.
I am quite happy with the way my son is looked after, except sometimes we lose his clothes. I would also like him to go on more outings that did not include the pub.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 12 Jan 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by J B (Relative of Resident) on Monday 5 December 2016. Relates to November 2016.
I'm very pleased with the home.
I'm recommending this home
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Review submitted from a Postal Card by I M (Husband of Resident) on Wednesday 30 November 2016. Relates to November 2016.
Wingham Court has a very homely and easy going atmosphere and the attention of the staff to my wife's needs is excellent. Overall I am very satisfied with the level of medical and social care provided and know that any issues that arise are dealt with quickly and professionally, but always with my wife's best interests in hand.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 02 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Elaine D (Friend of Resident) on Friday 25 November 2016. Relates to November 2016.
I visit three care homes regularly - Wingham Court since mid 2011 and it is much the best in terms of respect for the residents and a genuine attempt to enrich the lives of those severely disabled by brain damage. Physical facilities are good and the well-kept grounds provide plenty of privacy for residents for a quiet walk or talk.
Food is excellent according to my friend, including appropriate diets while those who cannot feed themselves get the help they need from the carers. Staff (more settled than at some times in recent years) are properly respectful of the residents, often requesting residents' views or wishes about activities, treatment etc. When I asked that my friend should not be put to bed too early, generally he now stays up till after dinner which he prefers. Physiotherapy staff have been particularly supportive. The management team seem to be more creative and forward looking than the previous and are progressing a range of changes on which residents have been consulted.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Wingham Court Care Home responded to this review on 03 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Rovena (Wife of Resident) on Monday 21 November 2016. Relates to November 2016.
The care provided is brilliant. My husband has only moved in recently and I feel like he is in very good hands. Staff are great and always very helpful. There are many stimulating activities for the residents.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 25 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Diana M (Volunteer) on Friday 18 November 2016. Relates to November 2016.
I volunteer as an advocate for a resident. Things have improved at Wingham but I feel that there still needs more to be done towards encouraging independent living. My resident needs help managing his finances and it would be good if someone could sit with him every month to go through these. Some staff are excellent but some seem less than actively engaged. The social organiser and housekeeper are excellent.
How likely would you be to recommend Wingham Court Care Home? Likely
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Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 21 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Website Submission by Ken E (Father of Resident) on Thursday 17 November 2016. Relates to November 2016.
My son has been at Wingham Court Care Home since 2004, he appears to be very happy there the staff appear attentive ( caring and nursing) the food appears to be good.
There appears to be plenty of activities should he wish to join in.
We are exceptionally pleased with the Physio team.
There are minor things we would like to see change but overall I would certainly recommend Wingham court.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Wingham Court Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jean C (Mother of Resident) on Monday 7 November 2016. Relates to October 2016.
I am writing on behalf of my son, these are my views. If my son could talk, I know he would agree. Ths is a wonderful home, all the staff, including carers, management, nurses, admin, reception and cleaners, they are all very helpful and kind to residents and relations, they work hard and support us. Whatever is needed for the residents (my son), they act on it, and don't just talk about it.
My son is happy and has settled in the short time he has been there. He has been in the garden when the weather was fine, we have noticed a big difference since living at Wingham. As parents, we can finally relax, where he was living before at another home it had totally different reviews to this one (that's another story). I would recommend Wingham to anyone who needed looking after.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Service administrator at Wingham Court Care Home responded to this review on 07 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by P H (Mother of Resident) on Friday 16 September 2016. Relates to September 2016.
My daughter has been a resident at Wingham Court for the past year and the family has been very pleased with the care and attention she has received at this facility. The staff deal with very challenging situations with patience and understanding, with the dignity of the residents always considered. There are many activities organised and entertainment visit on a regular basis.
Residents are taken out to local eateries and visits to various nearby places of interest are arranged. I and the rest of our family feel very fortunate that my daughter is cared for by such dedicated and considerate staff who ensure that her quality of life is as good as it can be.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Wingham Court Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Leonora T (Daughter of Resident) on Thursday 8 September 2016. Relates to March 2016.
In 2009, my mother was discharged from hospital with a high-level spinal cord injury. She chose Wingham Court Care Home because they have in-home Physio and Occupational Therapy Facilities. Daily exercises with the team helped her regain her ability to walk. A great achievement at 89 years. The skill and commitment of the staff enabled her to surpass all expectations of improvement by the RNOH SCI Unit. Nursing care for her SCI condition has been excellent and well understood. The home even had a Community Laison Sister down from Stanmore on several occasions to do training for SCI residents. Our family had total peace of mind regarding our mother's care and well-being.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Jayne Duck, Customer Service Administrator at Wingham Court Care Home responded to this review on 09 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Jean D (Husband of Resident) on Friday 1 July 2016. Relates to June 2016.
Great staff they are 1st class, you don't want to lose them they are so caring and know what my husband needs even down to how he should be shaved. Other carers are great too. The activities care is first class with my husband going out what seems to be like every two weeks. This is great for him. The home is being refurbished, but one thing I wish would be done sooner is the kitchen on my husbands wing, it is old and the staff have to work around its short comings. Nursing staff are great too, will speak and give you an update on how he has been.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Wingham Court Care Home responded to this review on 01 Jul 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Customer Care Team.
Review submitted from a Postal Card by J T (Sister of Resident) on Tuesday 12 January 2016. Relates to December 2015.
It was my first visit. I found the place lovely, in an idyllic area. The rooms are spacious. The staff were extremely helpful and caring. The atmosphere was very pleasant with plenty of facilities.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Maureen B (Mother of Resident) on Thursday 8 October 2015. Relates to October 2015.
Willow Ward desperately requires a permanent manager. The turnover of staff is very high and residents like to be familiar with their nurses and carers. The staff with long term service are extremely good. It would help the more needy residents if there was a carer looking after one very needy resident and one not so needy. A resident is frequently seen around the premises and grounds with cans of alcohol - sometimes one in each hand which when empty are left just anywhere. Not a good advertisement especially in reception.
How likely would you be to recommend Wingham Court Care Home? Likely
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JW, Marketing Executive at Wingham Court Care Home responded to this review on 12 Nov 2015:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
Review submitted from a Website Submission by Rich C (Friend of Resident) on Saturday 18 July 2015. Relates to July 2015.
My friend has been a resident of Wingham Court for many years. The nursing and HCA staff understand his needs and provide great care. There is also strong physiotherapy and occupational therapy team with a focus on his rehabilitation. At the end of the day though, the very caring attitude of the staff is the most important strength of Wingham.
How likely would you be to recommend Wingham Court Care Home? Extremely Likely
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November 2017
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Wingham Court Care Home