Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 171 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Hooper (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.

Parking

  • The home has it's own onsite car park.

Wingham Court Care Home Reviews (171)

Total of 171, showing 21-40
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.790) out of 10, based on 48 reviews in the last 2 years. Over all time Wingham Court Care Home has 171 reviews.

Overall Experience

  • 134
  • 35
  • 1
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Date Published

171
13
22
48
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Review from S W (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received a very warm welcome from the first day. All the staff responded quickly to her needs and she is settling in well in the new environment.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is so wonderful to hear that your Mum felt welcomed since her first day at Wingham Court Care Home. We are pleased to know that your Mum has settled in well and that she feels like a part of our Wingham Court family. We hope to continue providing your loved one with the best possible care.

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Review from V D (Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Wingham. I feel the staff are friendly. I enjoy art sessions and going out with my friend. I don't feel restricted and staff will always help me. The home is comfortable and I feel safe.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is wonderful to know that you are happy at Wingham Court Care Home. We are pleased to know that you enjoy art sessions and going out with your friend, and that you don't feel restricted. It is so important to us that our residents feel safe and happy, so we are glad to know that you feel this. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Janet N (Regular Volunteer) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Wingham Court several times for over 5 years and closely follow the news from my relative about all the activities and amazing care. The care is excellent and above all residents are treated as individuals. Last Saturday there was a wonderful Summer fete. The joy of residents, families
and staff was wonderful. Everyone so engaged and the grounds are immaculate with such brilliant facilities for residents and families. So much joy! I speak from the heart. My husband was in a different nursing home and I can't tell how different Wingham is. Everything at Wingham is person-centred to the individual resident and all are treated with respect and care. The manager does rule the roost! But with such skill and compassion- for residents and staff and families. The whole ethos is about life - living your best life. It was such a joy to revisit Wingham and see residents and families alike having such a fantastic afternoon. Well done to all the staff and volunteers.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave such a lovely review. It is wonderful for us to hear just how much of a positive impact our staff have on the lives of our residents, hearing words such as "immaculate", "person-centred" and "excellent" being used to describe our facilities and care is no small feat. We will certainly continue providing your loved one with the best possible care.

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Review from E D (Power of Attorney of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Done in conjunction with this long-term resident (13 years). They are reasonably content here and enjoy the activities. Staff unfailingly kind, friendly and helpfully patient. Privacy is respected and always kept clean and tidy. The food is good but sometimes a bit too much.

Reply from Rosie Smith, Customer Advisor at Wingham Court Care Home

Hello and thank you for taking the time to write the staff at Wingham Court a review. It is lovely to hear phrases such as "unfailingly kind", "friendly" and "patient" used to describe our staff. Thank you again for taking the time to share your thoughts.

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Review from June M (Mother of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care for my son is excellent. He feels like he is valued. The staff go above and beyond and we are very happy with this care home and his care.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are pleased to hear that you can feel at ease with your son in our care and that you are impressed with the high standards of care provided at Wingham Court Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Robert M (Friend of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and considerate to patients and visitors. Staff will go "the extra" to enable residents to have a positive experience despite their disability.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "always helpful and considerate" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from I C (Partner of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner feels at home at Wingham Court, he's happy here, and knowing he is so well looked after by the amazing staff and management makes our sons and me happy, more relaxed, and at ease than ever before since his brain injury.
That's priceless!

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your partner in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your partner with the best possible care and we look forward to seeing you all again soon.

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Review from D L (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wingham Court is a very welcoming and inclusive care home. All staff, regardless of job profile and level, accommodate the residents/my needs in a dignified and professional manner. Communication is good too. Nothing is too much trouble. Respectable at all times.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. We are really happy to hear you feel so well cared for and accommodated in our care. Please let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review from Robert G (Father of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Great staff, building, grounds and facilities.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with Wingham Court Care Home and that your loved one is being well looked after. We hope Wingham Court care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from E S (Sister of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother continues to feel happy and safe at Wingham Court. All the staff are caring, friendly, and always happy to help. The unit manager, in particular, is very approachable and always makes time to discuss and work through any concerns we may have with my brother’s care and well-being. Thank you
so much to all the staff at Wingham Court for the excellent job you are all doing!

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your brother in our care and it is so nice to hear that your brother feels happy and safe at Wingham Court Care Home. It is always nice to hear words like friendly and caring being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from L H (Friend of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend at Wingham Court. The entrance is comfortable and the staff is welcoming. There is a peaceful and inclusive atmosphere and everyone we passed on the way to my friend's room knew her and greeted her by name. I left her about to have her lunch which looked and smelled very tasty.
She seems well-settled and happy there. It was a pleasure to visit her there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear from visitors who feel that their loved one is receiving a good standard of care. We look forward to seeing you again soon.

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Review from Sam K (Brother-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and dignified care given to my brother-in-law. Under Wingham Court Care Home's care, my brother-in-law has come a long way in his recovery, it's amazing to see and feel.
We couldn't be more grateful to Wingham Court, the nursing staff, the general manager and the whole team.
God bless.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and well looked after. We hope to continue providing your loved one with the best possible care.

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Review from M M (Father of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been in Wingham Court for one year and eight months. When he came here after brain surgery, he was not able to move at all. He has been getting excellent physiotherapy, occupational therapy and speech therapy and now is able to talk, eat. He is looked after well by staff 24/7 and we are happy
that he coming home soon to lead a happy life with his family. A big thank you to all staff and management.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. It sounds like your son has had excellent support in his recovery and we hope this continues. Thank you for choosing Wingham Court care home.

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Review from N R (Wife of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very difficult to put into words just how incredible the team is. It goes beyond their work and expertise - it is genuinely love and care that goes beyond the realm of their duty. Wingham Court as a team is fabulous and so incredibly helpful. This is everyone from the Willow Unit Team, to the
therapists, to the support departments including kitchens, laundry, and reception. Congratulations on having this 1st class neuro-nursing home.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and we are happy to hear you feel like a part of our Wingham Court family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from S A (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from Wingham Court has been great, as they take my mother's care in a serious way and they make sure to keep her provided with entertainment and activities, such as quizzes, and they give her therapies from speech and language and occupational therapist experts.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from R A (Husband of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Wingham Court has been very good. They have continued to provide very good care for my wife. The care and support staff are responsive to her daily care needs and the management team are approachable and do their utmost in the provision of her health and social care.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope Wingham Court care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Jill S (Mother of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has lived at Wingham Court for ten months and is very happy here. She enjoys the efficiency of the place. It is friendly and the staff have got to know and understand her. Oak unit is very well-run and the staff are very professional. She enjoys the activities. She would like to go out a
bit more.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. We will certainly pass your comments on to the manager to help them continually improve their services.

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Review from Geoff S (Father of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find when visiting Wingham Court there is always a warm welcoming response from staff. This is very comforting to see and gives satisfying confidence in the care of their residents. I am pleased to say our family are reassured by all that we see on our visits.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your loved one in our care and we will certainly pass your comments on to the manager. Thank you for choosing Wingham Court Care Home.

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Review from Rome O (Friend of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a friend who is a resident at this care facility. I was impressed to see how his general condition has improved. My friend informed me he has been thoroughly looked after at this place. He also informed me that his nutritional needs have been adequately met beyond his expectations
with lots of fruits and vegetables. The staff that attended to him during my visit were courteous, and the cleanliness of the place was exceptional. I will recommend this care facility to anyone who needs care support.

Reply from Eden Tomlinson, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We are looking forward to seeing you again.

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Review from R H (Friend of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly, the home is lovely inside and clean, the residents' rooms are lovely and there is a great physio gym and lots of activities going on. The residents have autonomy with activities and what they’d like to do. The staff are very caring. My friend's happy here.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. It is always nice to hear words like Friendly and "Caring" being used to describe our staff and we are pleased to hear that your friend is happy and comfortable at Wingham Court Care Home. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Wingham Court Care Home is calculated as follows: ( (452 Excellents x 5) + (102 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 562 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

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