Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 41-60
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
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Date Published

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Review from M L (Friend of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Wingham for several years. He is very well looked after. The staff are welcoming and kind. Nothing is too much trouble. The home is clean and tidy. I often go for walks with my friend in the lovely gardens. Thank you to all at the home. The home is very well managed.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are impressed with the cleanliness of our home and our beautiful gardens. We are happy to hear you feel like a part of our Wingham Court family. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from N F (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home and staff, welcoming and safe.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We hope to continue providing your loved one with the best possible care.


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Review from S G (Friend of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff friendly and helpful and our friend who we visit seems very satisfied with the care provided. Thank you.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from friends of residents feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.


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Review from J C (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go over and beyond to care for my husband. He is very happy here. There is always something going on with the activity team for residents to get involved if they wish.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for leaving your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a part of our Wingham Court family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Julia G (Sister of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come to visit my sister I see how much the staff care for her. She always seems well looked after with the staff showing genuine care for her well-being.
The facilities and grounds are excellent too.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wingham Court care home.


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Review from Ellen I (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care! Lovely staff.

Reply from Fran Donno, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Jean C (Mother of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff on Oak unit do an amazing job. When looking after my son they encourage me to get involved in his shaving and cutting hair, which I very much enjoy. He always looks clean and dressed nicely. The staff check on him regularly and talk to him even though he can't speak back. The home is a wonderful
place. The gardens are always beautiful to see in all weather. All staff in the home are always there if you need to chat or help.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear you are happy with the care provided for your Son and that the staff encourage you to get involved with caring for him too. If there is anything more we can do to make his stay a comfortable one, please don't hesitate to let us know.


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Review from P C (Regular Volunteer) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We at Holy Trinity Claygate love visiting our Wingham Court friends for our monthly pop-up connections, as well as seeing some of the residents at church and connections. The welcome, love and care here is just wonderful. It is always a privilege to visit.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Wingham Court family. It is always nice to hear words like “the welcome, love and care” being used to describe our care. We are looking forward to seeing you again.


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Review from David S (Husband of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant.
The staff were very kind and everyone accepted my wife. She loved it there.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking to time to leave us your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear you feel like our staff were very kind and that your wife was accepted by everyone.


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Review from L R (Father of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter moved into Wingham in July 2022. She settled in very quickly and gets on well with the staff. She enjoys the activities and especially the outings. We have found the staff very helpful and friendly. We especially appreciate their being a nurse on duty.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your lovely words. We are happy to hear you can feel at ease with your daughter in our care and that she enjoys the activities provided especially the outings. Thank you for choosing Wingham Court Care Home.


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Review from K M (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my admission, I have had nothing but support. Management are fantastic, they listen, advise and support. Activities are great fun. Always in the best interest of the residents. Wingham Court is so homely and welcoming and most of all safe.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We are happy to hear you feel like a part of our Wingham Court family. Thank you for choosing our home for your stay.


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Review from Maria T (Sister of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and reception are always polite and friendly, very helpful, especially one member of staff when my sister was in hospital - good communication.
The room floor sometimes looks a little dirty - bits of paper etc. on the floor.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “polite, friendly and very helpful” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Review from Lesley T (Mother of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find all members of staff very kind and helpful. Not only nursing staff but everyone you bump into e.g gardening staff and cleaning staff. They always say hello and chat.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

We appreciate your lovely feedback. We are so pleased to hear that every member of staff you have come across has been so amiable and kind. We hope this is an indicator of the excellent level of care your loved one will continue to receive.


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Review from Paul A (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend continues to receive excellent care. The staff are informed, compassionate and professional.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We are glad to hear the home provides such excellent levels of care. Please let us know if there is anything else we can do to make your friend's stay as comfortable as possible.


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Review from J B (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring. Everyone here is always going above and beyond to help you.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind review. We hope to continue providing you with the best possible care.


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Review from Paul A (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for more than ten years, the atmosphere is great for all sorts of people and it's great to see the friendly way we are looked after and given the chance to not only make friends with both residents (like myself) but also with the staff. The atmosphere is friendly and definitely great
for visitors.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave us your review. We are pleased to hear you are happy with the care provided at Wingham Court. Please do let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from J K (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for being very, very good!

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing Wingham Court Care Home.


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Review from Andrew L (Brother of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Wingham Court Care Home, beautifully prepared for Christmas. More than one Christmas tree and lots more making Wingham look welcoming as ever. A very friendly and warm hub in reception, where my brother likes to spend time and enjoys the friendly company. Overall impression, very good indeed.

Reply from Grace Langfield, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind review. We are glad to have made such a good first impression with our home's presentation and care, we hope to continue providing your Brother with the best care possible.


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Review from G G (Friend of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, laughter, care and a warm approach to clients, family and friends. Ease of communication, well-presented staff.
Choice and care throughout.

Reply from David Mclean, Customer Service Adviser at Wingham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.


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Review from C B (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care, love and kindness at Wingham Court. She has complex needs and these are managed so well and they treat her like family. Through lockdowns, they did so much to keep Mum and everyone happy, entertained and safe.

Reply from Rebecca Kellegher, Customer Service Adviser at Wingham Court Care Home

Thank you for your lovely review. We are very happy to hear you feel at ease with your mum in our care and that she is treated like family. Please let us know if there is anything more we can do to make your mum's stay as comfortable as possible.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Apr 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

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Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!


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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.


Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.


Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.