Clare House Care Home

Harefield Road, Uxbridge UB8 1PP

** 3 weeks for the price of 2 is applicable to people who book a stay and quote the promotional code ‘Offer 2018’ before 29 June 2018 and start a stay before 31 July 2018. The free week applies once per stay started before 31 July 2018**

The home provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Situated in a quiet residential area of Uxbridge, the home, a converted cottage offers residents comfortable, light, spacious bedrooms and lounge areas surrounded by beautiful landscaped gardens. A secluded courtyard and tranquil sensory garden gives residents places to relax and enjoy the views.

The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnic groups. Soon after a resident arrives at Clare House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Clare House. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. From picnics in the garden and lunch clubs to pamper days and exercise groups, the care home has got a full social calendar.

There’s never a dull moment, the care home puts on lots of activities that everyone can join in with if wish and the activities are just as much fun for staff as it is for residents.

Group: Bupa Care Homes

Person in charge: Dave Togoto (Home Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Motor Neurone Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Panjabi, Punjabi, Polish, Romanian, Russian, Urdu

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Clare House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Clare House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Clare House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.539 for Clare House Care Home is calculated as follows: ( (86 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Clare House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Clare House Care Home has a Review Score of 9.5 (9.539) from 13 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clare House Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clare House Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My sister spent the last ten months of her life at Clare House. During that time she was very efficiently and lovingly looked after. The nursing care was excellent and all the staff, in whatever capacity, were friendly and caring. The food was good and well presented. The home was clean, bright and attractively furnished. My sister's room was pleasant with access to a balcony where she could see the tubs of flowers we planted for her. We are so pleased we found Clare House and I shall continue to sing their praises. It is a place that goes the "second mile".

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Advisor at Clare House Care Home responded to this review on 08 May 2018:

Thank you for your review I am sorry for your loss. I am pleased that your sister was well looked after by the wonderful care staff and that you have a positive experience of our home and the care provided.

The staff were so professional, they kept us informed at all times. I could not fault anyone from the top to the bottom.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Natalie Krisman, Customer Services Administrator at Clare House Care Home responded to this review on 11 Apr 2018:

Thank you for your review about Bupa's Clare House and the staff there.

I really enjoyed my stay at Clare House and would definitely return again for respite care in the future.
I was well looked after, the staff were very polite and helpful.
The chef really looked after me and I enjoyed the meals very much.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at Clare House Care Home responded to this review on 27 Mar 2018:

Thank you for your review. I'm so pleased to hear that you enjoyed your stay with us and hope that you will come again for some respite care.

A warm pleasant atmosphere. Any worries or problems promptly dealt with. Always a civil welcome. Refreshments readily available. Interesting parties and events quite often. Unfortunately, a high turn over of staff which I think is unavoidable in many ways. It would help the patients if they could see the same person more often.

How likely would you be to recommend Clare House Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Clare House Care Home responded to this review on 15 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

From the moment mum arrived at Clare House Care Home she was treated with kindness, care and dignity. It took a weight off my mind that she was comfortable and well looked after. All the staff at Clare House are very considerate and showed great kindness to me too. I felt supported and informed. Mum was happy there and felt expertly cared for, right up to her passing away.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Clare House Care Home responded to this review on 05 Mar 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm so glad to hear that you were supported and informed of everything, it is lovely to know that your mum was happy and well cared for in our care.

Clare House is an amazing place. The staff are exceptional and always ready to help both residents and family members. My mother has had a new lease of life since moving to Clare House and she has settled in well and is very happy. She knows quickly and efficiently dealt with. We have no complaints what so ever with our mother's care in Clare House.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Clare House Care Home responded to this review on 22 Feb 2018:

Thank you for your review and kind words. I'm so glad to hear that your mum is happy and settled in our care, this must give you such peace of mind.

Clare House is a very friendly, caring home. Nothing is too much should you need help. My mother is very well cared for and happy. It's the best home I have seen. Plenty of activities and the entertainment they have for residents is very very good. The staff are very friendly and helpful. We as a family are extremely satisfied.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Clare House Care Home responded to this review on 25 Jan 2018:

Thank you for your review and kind words. I'm so pleased to hear that your mother is happy and well cared for. I hope that she finds the activities and entertainment to her liking.

Whilst expensive, the care is given to my aunt during the 18 months she was there could not be faulted. This is how a care home should be but whilst this one had a head start being an ex-cottage hospital it is the staff and especially the management that really matters. Bupa should be proud of this team.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Clare House Care Home responded to this review on 28 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Exceptionally caring, kind, loving staff who nursed my grandmother as if she were their own.
Creative and enthusiastic in their entertainment choices and craft ideas.
Well kept, clean, newly painted décor with a peaceful library and tranquil sensory garden.
Smart, inviting dining room area.
Visitors/family always made to feel welcome and staff always remembered what the residents had been doing that day and how they were feeling to feed back.
Regularly took and displayed photos of residents and had 'Resident of the Day', which I thought was a lovely touch.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Clare House Care Home responded to this review on 05 Apr 2017:

Thank you for such a lovely review, we really appreciate your feedback. I am so pleased that you were impressed with Clare House (Uxbridge) and their staff. The Bupa Customer Care Team.

Based on my wife's visit to date, service, friendliness, catering and all other aspects have been excellent.

How likely would you be to recommend Clare House Care Home? Likely

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Average Rating:   4 out of 5

Rose Pickering, Customer Service Administrator at Clare House Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We find all the staff at the home very friendly and caring. Facilities are excellent.

How likely would you be to recommend Clare House Care Home? Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Clare House Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent care. Good facilities and helpful and caring staff. Mum has had two or three minor falls in her room and help was available immediately. Very reassuring that staff were assisting her at 6 in the morning within 2 minutes of her paging for help.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rose Pickering, Customer Service Administrator at Clare House Care Home responded to this review on 29 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father was in Clare House Care Home from 2/11/15 until he passed away on 19/10/16. He received excellent care during his 11 months in Clare House Care Home. He enjoyed the company of the other residents and also enjoyed the fantastic entertainment. My father went in with ulcers, but for 9 months, he was able to get about in a wheelchair and also got to out with dial a ride to the local church in Uxbridge. He enjoyed the food and until he ended up in a bed, for the last couple of months as the ulcers began to spread. He enjoyed Clare House Care Home and it was his last home. After the funeral, everyone was invited back for tea and a bite to eat. Great staff and excellent care.

How likely would you be to recommend Clare House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Clare House Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

2 Bed Vacancies

posted 11 May 2018

Nursing and private residential ensuite beds available. Situated in a quiet residential area of Uxbridge, the home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the M40.

***Three weeks for the price of two, promotional offer- book now - offer runs until end of June 2018. Terms and conditions apply***

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Dave

Dave Togoto

Job Title: Home Manager

Joined: 2014

Description:

Dave has been the Deputy Manager at Clare House for just under three years and he knows the staff and residents well. He was made Home Manager in April this year, bringing lots of experience including working in health and social care in the Philippines and in the UK.

Dave enjoys hearing the resident's stories and wants to continue to make Clare House feel like a home from home. Living locally, Dave recognises the importance of keeping links with the residents and the local community.

Catalin

Catalin Cotofrec

Job Title: Deputy Manager

Joined: 2015

Description:

Catalin qualified as a nurse at the end of 2014. Since then, he's worked as a Registered General Nurse before moving to Clare House in June 2015. He became the Deputy Manager at Clare House earlier this year.

As a passionate individual, Catalin always inspires his team to provide the highest level of person-centred care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clare House Care Home