Middlesex Manor Care Home, Wembley, London
Middlesex Manor Care Home, Wembley, London
Middlesex Manor Care Home, Wembley, London

Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Group: Bupa Care Homes

Person in charge: Gretchen Olaguer (General Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Spanish; Castilian, French, Gujarati, Hindi, Panjabi, Punjabi, Polish

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Middlesex Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Middlesex Manor Care Home has a Review Score of 9.5 (9.481)

The Review Score of 9.5 (maximum of 10) for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Middlesex Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.638 for Middlesex Manor Care Home is calculated as follows: ( (106 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 160 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.843 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 14 Reviews ÷ 16.6 Target = 0.843

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Middlesex Manor Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Middlesex Manor Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Brother-in-law of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Very friendly place to be in, very welcoming.
Staff are so friendly. My mother loves it here. I recommend it to a lot of people who need care and looking after.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home responded to this review on 26 Jan 2018:

Thank you for your review and kind words. I'm so glad to hear that your mother is happy in our care and hope that she is enjoying the different activities on offer.

He enjoyed staying there. He enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and will see him go there again in the future.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home responded to this review on 05 Oct 2017:

Thank you for your review. I'm so glad that your husband enjoyed his stay with us and hope that he comes for some respite again soon.

He enjoyed staying there and enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and look forward to seeing my son go there again in the future.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home responded to this review on 03 Oct 2017:

Thank you for your review. I'm so glad that your son enjoyed his stay with us and hope that he comes and stays with us again for some respite care.

My friend went into the care home as a relatively young man (61), suffering from terminal cancer. It wasn't easy and he got confused and I believe, occasionally frustrated, possibly a bit angry.The staff caring for him were an excellent support for him and also me as they realised it was difficult for me to go very often.

They did everything they could to accommodate his wishes and requirements even though it wasn't possible to fulfil them all (eg getting his own lounge TV from his home to the care home). Unfortunately, he passed away before it could be arranged. A big thank you to all the staff.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administator at Middlesex Manor Care Home responded to this review on 27 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My father has been a resident here for many, many years. It was his home where he was cared for with love, dignity, support and the very best of clinical care. In all the years he was here, he was very happy and content.
I am very grateful for all that the staff have done my dad, as I live in Ireland, it gave me great solace and peace to know his care and well-being was so brilliant.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 20 Jul 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with the care and support your Father received at this home. The Bupa Customer Care Team.

I have attended Middlesex Manor care home on entertainment days and I must say how well the people are looked after with music and entertainment and what fantastic spreads with a variety of foods which are prepared for the care home patrons. You tend to hear in the media of only bad things in care homes and I must say Middlesex Manor is a fantastic care home with so many caring staff. I am so happy my mum is well looked after by all at this home which is a credit to the care industry.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 20 Jul 2017:

Thank you for your lovely review, we really appreciate your feedback. It's so lovely that you're able to recognise the hard work and efforts that the home put into their resident's time at the home. I am so pleased that you are happy with the care and support your mum is receiving. The Bupa Customer Care Team.

The staff at Middlesex Manor Care Home are like a family to my mother-in-law and us as members of the family.
All the staff are very friendly and accommodating.
All the members of staff do an excellent work pride.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 11 Jul 2017:

Thank you for your lovely review, and all of your complimentary comments regarding the staff at Middlesex Manor. I will share your kind words with the home's manager. The Bupa Customer Care Team.

The care home that my mother lives in, is of a very high standard. The home is well maintained, the staff are very friendly and always on hand to give assistance.
I know that she is well looked after, and this gives me great assurance.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Middlesex Manor Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I am very happy with the care my mother receives at the Middlesex Manor Care Home. The staff are very good to my mother and always take the time to ensure she eats. My mother suffers from Dementia and seems to have forgotten the ability to eat. So she needed that one to one attention to get her to eat which is quite challenging and the staff do a fantastic job in getting her to eat.
Mum has now settled in and is always quite cheerful when I visit.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Middlesex Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Mum is very very happy at Middlesex Manor Care Home. All the staff are brilliant.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Middlesex Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Our family were very upset my mother had to go into care. However, her needs were too great for her to be cared for at home.
Middlesex Manor provides a very stable and caring environment for my mother. Care is taken with how she looked (she loves hats) and the staff are always very kind and considerate to our family when we visit.
We are always informed of any health issues and really feel that my mother is in a safe and secure environment.
All the staff treat my mother with respect.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 19 May 2017:

Thank you for your lovely review, we appreciate your feedback. I am so pleased to hear about your positive experiences with our home and that you are happy with the care they are providing for your mother. I will share your kind comments with the home’s manager. The Bupa Customer Care Team.

Beautiful home, clean.
Excellent staff and carer.
Very hard working nurses.

How likely would you be to recommend Middlesex Manor Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administator at Middlesex Manor Care Home responded to this review on 22 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

A well-organised care home that pays very careful attention to detail.
My sister in law is very happy to be with you, following a major stroke in 2016.
The staff are courteous and very helpful.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind comments with us, we really appreciate it. We will pass on your feedback to the home's manager. The Bupa Customer Care Team

What really made me chose this home for my aunt is the people that work here, I had been looking at local homes to move my aunt to as she lived far away from me. When I came to view the home every single person I came across smiled and they spoke to me, by people making an effort to stop and speak to me, it gave me a good impression that my aunt was going to be well looked after. It was a nice atmosphere, I got the sense that they were friendly. When I shared this with another relative they right away agreed with me and said that it was the right place. My aunt has been here two years now and she is happy. She likes taking pride in her appearance and has always done so and they have supported her here to continue with that, this makes her happy.

How likely would you be to recommend Middlesex Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home responded to this review on 17 Mar 2017:

Thank you so much for your lovely review! We are so happy to hear that your Aunt is enjoying her visit, and that you are your relatives were so pleased with our staff. We really appreciate your review. We will feedback your comments to the home manager. The Bupa Customer Care Team

Submit a Review for Middlesex Manor Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Middlesex Manor Care Home