Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
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9.6 88 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.
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Care Provided by Middlesex Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1230 – £1230
  • Self-Funded Residential Dementia Care: £1230 – £1230
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1355 – £1355
  • RESPITE Self-Funded Residential Dementia Care: £1355 – £1355
  • RESPITE Self-Funded Nursing Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Middlesex Manor Care Home to find out the exact price for your requirements.

Contact Middlesex Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Middlesex Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Smigiel ’la Touche (Interim General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)

Parking

  • On-site parking available.

Middlesex Manor Care Home Reviews (88)

9.6

Middlesex Manor Care Home has a Review Score of 9.6 (9.625) out of 10, based on 18 reviews in the last 2 years.
Over all time Middlesex Manor Care Home has 88 reviews.

Overall Experience
  • 67
  • 18
  • 2
  • 0
  • 1
Date Published
  • 88
  • 11
  • 13
  • 18
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Reviewer Connection to Middlesex Manor Care Home
  • 25
  • 18
  • 8
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 61-80
Review from Denise G (Sister of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely care home, full of lovely, kind, caring and extremely helpful staff. They are always polite and do their utmost to ensure their patients are comfortable and happy. My sister is very happy at Middlesex Manor and would be extremely upset if she had to go elsewhere. I am so glad that she
is happy and comfortable.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased that your sister is happy in our care. Please let us know if there is anything else we can do for you and your family.
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Review from Ann D (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Middlesex Manor are very caring and kind to residents and their family members. During these hard times with Covid 19, we as a family had full trust in the staff and management that they were and are caring for our mother, keeping her safe from the virus. They updated us whenever they needed
to and also answered our questions totally openly. Their video calls have been a lifeline during this past year to be able to see our mother. This week they introduced in-person visits which is wonderful to be able to see my mother again. Very pleased to see they are following all the government guidelines before, during and after visiting.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Middlesex Manor Care HomeThank you for your kind words regarding our care home, Middlesex Manor. It has been a very difficult year but we tried to keep all families in touch with their loved ones in any way we could, and we are so pleased that we can now offer face to face visits. If there is anything else we can do for your mother do let us know.
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Review from Paul F (Next of Kin) published on 8 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, patient and helpful staff. The home is comfortable, and the staff are welcoming. My relative is content and his needs have been met. The staff go out of their way to make the stay more comfortable.
Reply from Melanie Cope, Customer Service Adviser at Middlesex Manor Care HomeThank you so much for taking your time to leave us such a lovely review - we are so happy to hear our staff are going above and beyond to make stays more comfortable! If there is anything further we can assist you with, please do not hesitate to contact us!
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Review from Luz S (Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, lovely staff.
Activities are good involving and coordinating events and parties up to date.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your lovely review, we really appreciate hearing your kind feedback.
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Review from D R (Son of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy in the way that my mother is being cared for at Middlesex Manor Care Home. At this current time, it is very difficult for care homes to look after it's residents, but the staff get my greatest admiration for what they are doing in keeping the residents safe.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care HomeWe really appreciate receiving your feedback, thank you so much for your lovely comments. We are so pleased you can feel at ease with your Mother in our care. Thank you for trusting us.
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Review from Mary W (Friend of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home very good. The staff are very friendly, the place is very clean and the food is good. The staff are very caring. My friend is very happy here.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.
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Review from Jawaid A (Son of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided here for over a year and a half, and I have noticed a remarkable change in her appearance, manner, well-being and dignity. I can only attribute this to the excellent care that she has received at this home from home! I cannot thank the one and all for such a wonderful collection
of caring souls. Too often you hear negative comments, but not positive ones, which I am sure are many!
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care HomeWe are very happy to hear you can feel at ease with your Mother in our care.
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Review from Adrian C (Grandson of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run, nice and friendly staff.
Easy to find and good parking.
Nice garden to visit my grandmother.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care HomeWe really appreciate you taking the time to leave us your comments.
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Review from R T (Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the comfort. All the staff ground floor and will miss every bit of it if I leave.
Reply from Stephen Rondel, Customer Adviser at Middlesex Manor Care HomeThank you for such kind words; we are glad you are enjoying your stay.
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Review from Deven S (Brother of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When all the qualities are excellent I presume care/support should also be excellent. However, my sister appears to be missing her meal due to either she is asleep during the day time and missing her meals or caregivers (not all) are unable to spend sufficient time to feed my sister, due to heavy workload.
Reply from Greta Narbutaityte, Customer Adviser at Middlesex Manor Care HomeThank you for your feedback. Our resident’s health and well being is an absolute priority, so we will certainly pass your comments on to the manager.
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Review from L B (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Middlesex Manor Care Home is a lovely home. It is always kept clean, staff are friendly, professional and approachable. The staff look after my mother very well and the other residents look happy and well cared for. I am always kept informed about changes in my mother's health. Thank you to all the
staff in helping to make my Mum's stay a pleasant one.
Reply from Greta Narbutaityte, Customer Adviser at Middlesex Manor Care HomeThank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care.
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Review from M K (Daughter-in-law of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is now probably nearing the end of her life and is totally dependent. I believe she has always been treated with great kindness at Middlesex Manor because she has always been relaxed, comfortable and affectionate with the staff, which would not be the case if she was fearful or anxious
with them due to any unkindness from them. Now she is less communicative but this touching relationship is still evident. I have also seen the staff take great care, encouraging her to eat. I believe he is receiving high-quality care both physically and emotionally. This has been a huge relief to the whole family.
Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care HomeThank you for your review of Middlesex Manor Care Home. We are pleased to hear that your mother-in-law is relaxed and comfortable at the home due to the kindness she has been shown by the staff. We will share your comments with the home manager. The Bupa Customer Care Team
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Review from D R (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for just over two years.
The overall standard of the care she receives is excellent.
Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care HomeThank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the excellent standard of care. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Amjad K (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am most pleased to say that the unit manager and nurse are well competent, skilled and knowledgeable in caring for my mum's wellbeing. I have noted they specifically come to my mum's aid when needed.
Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care HomeThank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the unit manager and nurse. We will share your comments with the home's manager. The Bupa Customer care team
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Review from Michael B (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for my mother and auntie for 6 weeks respite care. Very pleased with everything: staff, care, cleanliness, rooms, management etc. Thank you.
Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care HomeThank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care your mum and auntie have received while staying there. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from P T (Niece of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 4 weeks my uncle resided at Middlesex Manor, he was treated with kindness and respect. I found the staff friendly, efficient and very helpful. Nothing was too much trouble for them both in person or on the telephone.
Reply from Natalie Krisman, Customer Service Adviser at Middlesex Manor Care HomeThank you for your review. I am pleased to hear that your uncle was well looked after and that you were supported by our staff.
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Review from Trudi M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly place to be in, very welcoming.
Staff are so friendly. My mother loves it here. I recommend it to a lot of people who need care and looking after.
Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care HomeThank you for your review and kind words. I'm so glad to hear that your mother is happy in our care and hope that she is enjoying the different activities on offer.
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Review from Inderjit G (Wife of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He enjoyed staying there. He enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and will see him go there again in the future.
Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care HomeThank you for your review. I'm so glad that your husband enjoyed his stay with us and hope that he comes for some respite again soon.
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Review from Indeijt G (Mother of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He enjoyed staying there and enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and look forward to seeing my son go there again in the future.
Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care HomeThank you for your review. I'm so glad that your son enjoyed his stay with us and hope that he comes and stays with us again for some respite care.
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Review from P T (Friend of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend went into the care home as a relatively young man (61), suffering from terminal cancer. It wasn't easy and he got confused and I believe, occasionally frustrated, possibly a bit angry.The staff caring for him were an excellent support for him and also me as they realised it was difficult for
me to go very often.


They did everything they could to accommodate his wishes and requirements even though it wasn't possible to fulfil them all (eg getting his own lounge TV from his home to the care home). Unfortunately, he passed away before it could be arranged. A big thank you to all the staff.

Reply from Jayne Duck, Customer Services Administator at Middlesex Manor Care HomeSo sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Middlesex Manor Care Home is calculated as follows: ( (146 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 212 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 02 Mar 2026

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.

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Awards / Recognitions (8)

Meet the Team (0)

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