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Middlesex Manor Care Home

119 Harrow Road, Wembley, London HA9 6DQ
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I believe he is receiving high-quality care both physically and emotionally.M K(Daughter-in-law of Resident/Service User)
Middlesex Manor Care Home, Wembley
He enjoyed the service, facilities, food and staff.Inderjit G(Wife of Resident/Service User)
Middlesex Manor Care Home, Wembley
The overall standard of the care she receives is excellent.D R(Son of Resident/Service User)
Middlesex Manor Care Home, Wembley

Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities...  

Care Provided by Middlesex Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,280From £1,410
Residential Dementia CareFrom £1,280From £1,410
Nursing CareFrom £1,500From £1,650
Nursing Dementia CareFrom £1,500From £1,650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Middlesex Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Agnieszka Smigiel ’la Touche (Interim General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)

Parking

  • On-site parking available.

Middlesex Manor Care Home Reviews (89)

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9.6

Middlesex Manor Care Home has a Review Score of 9.6 (9.567) out of 10, based on 17 reviews in the last 2 years. Over all time Middlesex Manor Care Home has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from Tracy L (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card
Overall Experience
So happy with Dad's care. Staff are exceptional, especially one in particular. The time they give to us as a family fully explaining and answering our questions.

Also, such a warm welcome walking through the door being met by staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your kind words. We are so happy to hear you describe our staff as exceptional. Thank you again for your review.

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Review from E O (Sister of Resident) published on 31 May 2022 Submitted via Postal Card
Overall Experience
The Middlesex Manor is the only nursing home I have ever visited and so cannot do a comparative analysis.
This nursing home environment is very clean with a refreshing green area.

The front desk staff are most friendly, effective and efficient. The management team are courteous and cordial. The entire nursing staff and caregivers are very polite to visitors and very jovial with housemates. The total quality management mantra is continuous improvement. This nursing home service is excellent but must strive for continuous improvement in it's services.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. We are glad that you find our staff to be friendly, effective and polite. Please let us know if there is anything further we can do to make your loved one as comfortable as possible in our care.

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Review from V P (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience
This is an excellent care home, extremely clean with very helpful staff and carers who so kindly attended to all my mum's needs.

I would highly recommend this place for your loved ones. I was constantly updated by the manager which put my mind at rest. Thank you.

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Review from T I (Granddaughter of Resident) published on 7 April 2022 Submitted via Website
Overall Experience

My Nan had been moved here and has been a resident here for some time now. Since my Nan has been a resident here she has deteriorated drastically to the point she is not communicating at all. She’s lost so much weight and has been in and out of the hospital with numerous chest infections. She has also contracted pneumonia. My Nan has been bedridden for some time now but hasn’t had the correct care. She now has dead skin due to the lack of care. She hasn’t been kept clean. My Nan has been completely neglected in a place where she is supposed to be looked after with the utmost care and respect. I’m very unhappy and wouldn’t recommend anyone to allow their family member to stay here. This is so sad.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback, we are concerned to hear about your experience. Our quality team is looking into this and the investigation is ongoing. A letter acknowledging your complaint has been sent to you.

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Review from P S (Brother of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

The staff were friendly and helpful. I have not tried the food, drink or the activities but all seem adequate.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your review. We are happy to hear that you found our staff to be friendly and helpful. Thank you again for taking the time to leave us your comments.

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Review from Raksha P (Sister of Resident) published on 19 January 2022 Submitted via Postal Card
Overall Experience

Amazing nursing home and staff. Very caring staff. My sister was really well looked after. She had wonderful last months with caring staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for taking the time to leave us your review. We are glad to hear that you felt your sister was well looked after by everyone at Middlesex Manor. Hopefully, this is of comfort to you.

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Review from B G (Daughter-in-law of Resident) published on 13 January 2022 Submitted via Postal Card
Overall Experience
I would like to thank the whole team on the ground floor for looking after my mother-in-law.

The staff catered for all her needs even though there was a communication and language barrier. The kitchen staff accommodated with dietary requirements. Special thanks go out to the activities coordinator who tried to engage mother-in-law in their activities. Thank you to the team for accommodating the visiting. Whilst mother-in-law was here, she was well looked after.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you felt your mother-in-law was looked after well and felt accommodated with the dietary requirements. Thank you for choosing Middlesex Manor for your mother-in-law's stay.

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Review from Keith W (Son of Resident) published on 13 January 2022 Submitted via Postal Card
Overall Experience

Mum needed respite care following a fall at home and a stay in hospital. We found the staff to be particularly helpful and kind to Mum and did a great job of keeping us informed of what was going on. Thank you for looking after her so well.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you felt Mum was looked after well in our care home and that you felt well informed about Mum and her care. Thank you for choosing Middlesex Manor for your mum's stay.

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Review from Andrea M (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card
Overall Experience

Following a very bad experience in a previous home, we were concerned about whenever our mother would be moved to. Middlesex Manor have put our concerns to rest. From the day our mother entered Middlesex Manor she has been very well looked after. The manager and all staff where Mum is living (ground fllor) are wonderful. We have no concerns regarding our mother's care. They put on a lovely 91st Birthday party with cake this week which we all enjoyed. Thank you Middlesex Manor.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your fears were put to rest when Mum moved to our care home and that you feel she is well looked after in our home. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Margie F (Wife of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience

I have had a friendly and welcoming experience always. My husband seems to be happy at the home. The facilities are all suitable for him. I look forward to seeing him again next week because he is very well taken care of.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your review. We are glad to hear that you always feel welcomed and we look forward to seeing you for another visit again soon.

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Review from Susan V (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience

I am happy my mother is here. I feel she is well looked after and happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback, we are glad to hear that your mother is happy in our care at Middlesex Manor.

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Review from Eileen B (Wife of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience

Very caring and friendly.

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Review from Sean L (Son of Resident) published on 26 November 2021 Submitted via Postal Card
Overall Experience

Excellent employees who care about the patients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, thank you.

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Review from Meena P (Daughter-in-law of Resident) published on 8 November 2021 Submitted via Postal Card
Overall Experience
Excellent staff, very caring.
Extremely clean hygiene in place.
My mother-in-law always praises this home.

Very professional.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. It is always lovely to know that our residents are happy in our care.

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Review from P C (Sister of Resident) published on 2 November 2021 Submitted via Postal Card
Overall Experience

My brother went into Middlesex Manor in August. We were very happy with his care. In lockdown, they would phone me to let me know what was happening and how he was doing. My brother had dementia, they took good care of his needs. In his last few weeks, they also were 100% helping us as a family. Very happy staff. It's the staff that makes a good nursing home, they made Middlesex Manor a place you would like to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your kind words. We are so sorry for your loss but glad that we were able to help support you all through such a difficult time. Thank you for your review.

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Review from Leonie L (Daughter of Resident) published on 14 September 2021 Submitted via Postal Card
Overall Experience

Since coming to Middlesex Manor, mother has improved as her condition was considered critical and now she is off the critical list. Thanks to the care that has been provided, pressure sores which were quite bad have now healed on the main part of her body while they work strenuously to get the ones on her heel and foot healed. Overall very good nursing care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. We are so glad that your mother's health is improving in our care at Middlesex Manor. Please let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review from Evelyn P (Resident / Service User) published on 20 August 2021 Submitted via Postal Card
Overall Experience
So far I like to live in this place.
I feel very happy to live here.

All staff have treated me with dignity and respect since I came here.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Russell M (Son of Resident) published on 13 July 2021 Submitted via Postal Card
Overall Experience

Very attentive staff. Always polite, and Dad is well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are glad to hear that you feel your dad is always well cared for and that the staff are attentive to his needs. Thank you for your recommendation.

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Review from Maureen P (Resident / Service User) published on 16 June 2021 Submitted via Postal Card
Overall Experience

I find everything as it should be.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review.

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Review from Hanif M (Son of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Met with my mum today after almost a year due to Covid restrictions. The arrangement made by the care home was excellent.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review and your kind words. It has been a difficult year without being able to see your mother and it is always nice to hear from family members feeling like their loved one is cared for and looked after. If there is anything else we can do, please do let us know.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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