Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
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9.6 88 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.
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Care Provided by Middlesex Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1230 – £1230
  • Self-Funded Residential Dementia Care: £1230 – £1230
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1355 – £1355
  • RESPITE Self-Funded Residential Dementia Care: £1355 – £1355
  • RESPITE Self-Funded Nursing Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1650 – £1650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Middlesex Manor Care Home to find out the exact price for your requirements.

Contact Middlesex Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Middlesex Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Smigiel ’la Touche (Interim General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)

Parking

  • On-site parking available.

Middlesex Manor Care Home Reviews (88)

9.6

Middlesex Manor Care Home has a Review Score of 9.6 (9.625) out of 10, based on 18 reviews in the last 2 years.
Over all time Middlesex Manor Care Home has 88 reviews.

Overall Experience
  • 67
  • 18
  • 2
  • 0
  • 1
Date Published
  • 88
  • 11
  • 13
  • 18
  • 70
Reviewer Connection to Middlesex Manor Care Home
  • 25
  • 18
  • 8
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from E O (Sister of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Middlesex Manor is the only nursing home I have ever visited and so cannot do a comparative analysis.
This nursing home environment is very clean with a refreshing green area.
The front desk staff are most friendly, effective and efficient. The management team are courteous and cordial. The
entire nursing staff and caregivers are very polite to visitors and very jovial with housemates. The total quality management mantra is continuous improvement. This nursing home service is excellent but must strive for continuous improvement in it's services.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your feedback. We are glad that you find our staff to be friendly, effective and polite. Please let us know if there is anything further we can do to make your loved one as comfortable as possible in our care.
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Review from V P (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home, extremely clean with very helpful staff and carers who so kindly attended to all my mum's needs.
I would highly recommend this place for your loved ones. I was constantly updated by the manager which put my mind at rest. Thank you.
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Review from T I (Granddaughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Nan had been moved here and has been a resident here for some time now. Since my Nan has been a resident here she has deteriorated drastically to the point she is not communicating at all. She’s lost so much weight and has been in and out of the hospital with numerous chest infections. She has also
contracted pneumonia. My Nan has been bedridden for some time now but hasn’t had the correct care. She now has dead skin due to the lack of care. She hasn’t been kept clean. My Nan has been completely neglected in a place where she is supposed to be looked after with the utmost care and respect. I’m very unhappy and wouldn’t recommend anyone to allow their family member to stay here. This is so sad.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your feedback, we are concerned to hear about your experience. Our quality team is looking into this and the investigation is ongoing. A letter acknowledging your complaint has been sent to you.
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Review from P S (Brother of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were friendly and helpful. I have not tried the food, drink or the activities but all seem adequate.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your review. We are happy to hear that you found our staff to be friendly and helpful. Thank you again for taking the time to leave us your comments.
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Review from Raksha P (Sister of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing nursing home and staff. Very caring staff. My sister was really well looked after. She had wonderful last months with caring staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for taking the time to leave us your review. We are glad to hear that you felt your sister was well looked after by everyone at Middlesex Manor. Hopefully, this is of comfort to you.
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Review from B G (Daughter-in-law of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the whole team on the ground floor for looking after my mother-in-law.
The staff catered for all her needs even though there was a communication and language barrier. The kitchen staff accommodated with dietary requirements. Special thanks go out to the activities coordinator
who tried to engage mother-in-law in their activities. Thank you to the team for accommodating the visiting. Whilst mother-in-law was here, she was well looked after.
Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that you felt your mother-in-law was looked after well and felt accommodated with the dietary requirements. Thank you for choosing Middlesex Manor for your mother-in-law's stay.
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Review from Keith W (Son of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum needed respite care following a fall at home and a stay in hospital. We found the staff to be particularly helpful and kind to Mum and did a great job of keeping us informed of what was going on. Thank you for looking after her so well.
Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care HomeWe appreciate you taking the time to leave us your comments, It is nice to hear that you felt Mum was looked after well in our care home and that you felt well informed about Mum and her care. Thank you for choosing Middlesex Manor for your mum's stay.
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Review from Andrea M (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a very bad experience in a previous home, we were concerned about whenever our mother would be moved to. Middlesex Manor have put our concerns to rest. From the day our mother entered Middlesex Manor she has been very well looked after. The manager and all staff where Mum is living (ground
fllor) are wonderful. We have no concerns regarding our mother's care. They put on a lovely 91st Birthday party with cake this week which we all enjoyed. Thank you Middlesex Manor.
Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care HomeWe appreciate you taking the time to leave us your comments. It is nice to hear that your fears were put to rest when Mum moved to our care home and that you feel she is well looked after in our home. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from Margie F (Wife of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a friendly and welcoming experience always. My husband seems to be happy at the home. The facilities are all suitable for him. I look forward to seeing him again next week because he is very well taken care of.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your review. We are glad to hear that you always feel welcomed and we look forward to seeing you for another visit again soon.
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Review from Susan V (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy my mother is here. I feel she is well looked after and happy.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your feedback, we are glad to hear that your mother is happy in our care at Middlesex Manor.
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Review from Eileen B (Wife of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and friendly.
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Review from Sean L (Son of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent employees who care about the patients.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeWe appreciate you taking the time to leave us your comments, thank you.
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Review from Meena P (Daughter-in-law of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very caring.
Extremely clean hygiene in place.
My mother-in-law always praises this home.
Very professional.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your feedback. It is always lovely to know that our residents are happy in our care.
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Review from P C (Sister of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother went into Middlesex Manor in August. We were very happy with his care. In lockdown, they would phone me to let me know what was happening and how he was doing. My brother had dementia, they took good care of his needs. In his last few weeks, they also were 100% helping us as a family. Very
happy staff. It's the staff that makes a good nursing home, they made Middlesex Manor a place you would like to visit.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your kind words. We are so sorry for your loss but glad that we were able to help support you all through such a difficult time. Thank you for your review.
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Review from Leonie L (Daughter of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming to Middlesex Manor, mother has improved as her condition was considered critical and now she is off the critical list. Thanks to the care that has been provided, pressure sores which were quite bad have now healed on the main part of her body while they work strenuously to get the ones
on her heel and foot healed. Overall very good nursing care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your feedback. We are so glad that your mother's health is improving in our care at Middlesex Manor. Please let us know if there is anything else we can do to make her stay as comfortable as possible.
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Review from Evelyn P (Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far I like to live in this place.
I feel very happy to live here.
All staff have treated me with dignity and respect since I came here.
Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Russell M (Son of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive staff. Always polite, and Dad is well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for taking the time to leave your review. We are glad to hear that you feel your dad is always well cared for and that the staff are attentive to his needs. Thank you for your recommendation.
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Review from Maureen P (Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find everything as it should be.
Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care HomeThank you for taking the time to leave your review.
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Review from Hanif M (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Met with my mum today after almost a year due to Covid restrictions. The arrangement made by the care home was excellent.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Middlesex Manor Care HomeThank you for taking the time to leave your review and your kind words. It has been a difficult year without being able to see your mother and it is always nice to hear from family members feeling like their loved one is cared for and looked after. If there is anything else we can do, please do let us know.
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Review from R D (Niece of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and the staff very caring.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care HomeThank you for your review. We hope to continue providing your loved one with the best possible care.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Middlesex Manor Care Home is calculated as follows: ( (146 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 212 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 02 Mar 2026

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.

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Awards / Recognitions (8)

Meet the Team (0)

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