** 3 weeks for the price of 2 is applicable to people who book a stay and quote the promotional code ‘Offer 2018’ before 29 June 2018 and start a stay before 31 July 2018. The free week applies once per stay started before 31 July 2018**
Tadworth Grove is a purpose-built home that offers residential dementia care, skilled residential and nursing care, palliative, convalescence and respite provision.
The home’s two separate houses are self-contained, equipped with modern conveniences, en-suite bedrooms and quality furnishings. There is an in-house shop and mobile library for residents to enjoy.
A varied and seasonal menu is provided every day, tailored to diet and individual preferences. Residents can enjoy meals in dining areas or in the privacy of their own rooms.
Interests and abilities are considered when devising the home’s activities programme, with popular pursuits including exercise programmes and gardening. There is also a themed event every month and many more interesting dates on the calendar.
Group: Bupa Care Homes
Person in charge: Soonita Shaw (General Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Huntington's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Punjabi Mirpuri, Welsh, Hindi, Panjabi, Punjabi, Russian, Urdu
Single Rooms: 45
Rooms with ensuite WC: 42
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Tadworth Grove Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Tadworth Grove Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.398 for Tadworth Grove Care Home is calculated as follows: ( (108 Excellents x 5) + (88 Goods x 4) + (19 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.398
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 14 Reviews ÷ 9 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tadworth Grove Care Home has a Review Score of 9.4 (9.398) from 18 Reviews
Review submitted from a Postal Card by Dorothy B (Resident) on Tuesday 15 May 2018. Relates to May 2018.
Following a stay in hospital, I'm here to recuperate for a couple of weeks or so.
As the nursing home is close to my own home, I've no feeling of being far from my friends and family.
I'm comfortable, sleeping well and it's beautifully quiet during the night.
The nurses regularly check to see I'm OK and a lovely pot of tea arrives at 6.30am at my request, then a wonderful 'wet room' shower is available for me to start my day.
I'm beginning to feel rested and well treated. The physio and podiatrist are available too, and a hairdresser visits on a weekly basis.
All positive and encouraging for me to get well soon and back in my own home.
I can recommend this to anyone wanting to fully recover from anything or indeed a longer stay.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Holly McGough, Customer Adviser at Tadworth Grove Care Home responded to this review on 15 May 2018:
Thank you for your review. We are pleased to hear about your positive experience at Tadworth Grove and are glad you are enjoying your stay. Our residents' health and wellbeing is our absolute priority and your comments are extremely important to us. We will share your views with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Edward L (Resident) on Tuesday 15 May 2018. Relates to May 2018.
Overall staff are excellent.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Gabriella Mills, Customer Adviser at Tadworth Grove Care Home responded to this review on 15 May 2018:
Thank you for your review. Your comments are extremely important to us, and our resident's health and wellbeing is our absolute priority. We are pleased to hear that you have had a positive experience with our staff.
All your feedback will be discussed with the home's manager, in order to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Susan F (Daughter of Resident) on Monday 14 May 2018. Relates to March 2018.
A big thank you to the volunteer for doing such a brilliant job of covering this week in March.
Activities, teas and coffees and spending time with the residents.
The lady is a very valuable asset to Tadworth Grove.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Gabriella Mills, Customer Adviser at Tadworth Grove Care Home responded to this review on 14 May 2018:
Thank you for your review. We are pleased to hear you have had a positive experience of Tadworth Grove and our volunteer there. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Joan N (Daughter of Resident) on Wednesday 2 May 2018. Relates to May 2018.
The care home ticks all the boxes. Comfortable, clean, good food and caring, friendly staff. No hesitation in recommending this home.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Natalie Krisman, Customer Service Advisor at Tadworth Grove Care Home responded to this review on 04 May 2018:
That's great to hear - thank you for your review.
Review submitted from a Postal Card by Karen O (Daughter of Resident) on Tuesday 9 January 2018. Relates to December 2017.
After looking at over 20 care/nursing homes, the first impression of Tadworth Grove was very welcoming and positive. Three months on, my family and I are extremely happy with the care our dad receives. I cannot fault anything, Dad is very settled and happy - which means the world to us. Also, a shout out to the head chef for ensuring Dad has a menu he loves. Thank you.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 09 Jan 2018:
Thank you for your review. I'm so glad to hear that your dad is happy and settled in our care and enjoying his food. I hope that you and your family have peace of mind knowing that your dad is well cared for in our care.
Review submitted from a Postal Card by Patricia A (Wife of Resident) on Thursday 30 November 2017. Relates to November 2017.
Bit concerned with my husbands care at times. There does not seem to be enough staff. Everyone is very friendly but not enough time for the care I would like for my husband.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Tadworth Grove Care Home responded to this review on 01 Dec 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Review submitted from a Website Submission by Kenneth C (Son of Resident) on Wednesday 18 October 2017. Relates to September 2017.
On first entering Tadworth Grove it felt welcoming, warm and very clean. My mother was treated with complete dignity and when medical conditions arose they were dealt with efficiently and with care, I was always kept aware of any developments. Mum celebrated her 100th birthday during her stay and the staff could not have been more helpful, providing an in-house cake, decorations and catering. She enjoyed the party very much surrounded by friends and family. I always found the staff to be friendly and helpful, her room was clean, tidy and without a trace of smell that sometimes pervades care homes. Mum always enjoyed having her hair done regularly at the salon and chatting with the ladies. I would highly recommend Tadworth Grove.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Oct 2017:
I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was so well cared for in our care and sounds like her 100th birthday was a great day for you all and this will give you good memories to look back on.
Review submitted from a Postal Card by Gillian H (Volunteer) on Thursday 12 October 2017. Relates to October 2017.
I have been a volunteer here for over ten years and have seen many changes. It has always been a very friendly, happy home. The residents are treated with friendliness and thought. Activities are always welcomed by all and a great deal of hard work goes into giving all residents a happy and 'homely' atmosphere as possible. Residents are encouraged to participate whenever possible.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 19 Oct 2017:
Thank you for your review. It is lovely to hear that you are a volunteer at the home and your kind words about the staff. I'm happy to hear that the residents are happy and encouraged to participate in things it is the little things like a smile that make all the difference.
Review submitted from a Postal Card by Lisa A (Granddaughter of Resident) on Thursday 12 October 2017. Relates to September 2017.
I attended a Turkish themed lunch the other day (one of many themed days this month). It was great fun. The residents seemed to really enjoy it. Great props/music and excellent food. These sorts of things are a great idea.
The afternoon tea party was fabulous too. I saw one lady that has trouble communicating actually beaming (a great big smile). Much effort obviously goes into these activities and is much appreciated by everyone.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 13 Oct 2017:
Thank you for your review. I'm so glad that you enjoyed the themed days and hope that you can enjoy other events it is the little things like this that help make it feel more like a family and brings so much joy to everyone.
Review submitted from a Postal Card by Pat C (Daughter of Resident) on Tuesday 10 October 2017. Relates to October 2017.
We had a great time on the 1st as they had singing and dancing everybody got dressed up. We had sandwiches, it was a fantastic afternoon.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 10 Oct 2017:
Thank you for your review. I'm so glad that you enjoyed the afternoon and hope that you will be able to attend other events in the future.
Review submitted from a Postal Card by Josephine H (Wife of Resident) on Tuesday 26 September 2017. Relates to September 2017.
My husband was admitted for palliative care 10 months ago has now improved beyond all expectation and enjoys and takes part in all entertainment, thanks to all the staff. He particularly enjoys all the food.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Tadworth Grove Care Home responded to this review on 27 Sep 2017:
Thank you for your review. I'm so glad to hear that your husband has improved so much and is enjoying all the activities and food.
Review submitted from a Postal Card by R H (Son of Resident) on Wednesday 20 September 2017. Relates to September 2017.
The staff are friendly and are always checking on my mum. Her room is clean and tidy and has a TV. The activities are good and include a pat dog coming round which my mum always enjoys.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 21 Sep 2017:
Thank you for your review. I'm so pleased to hear that your mum is settled and is enjoying the activities and looks forward to the dog coming to see her.
Review submitted from a Postal Card by Dennis A (Husband of Resident) on Wednesday 20 September 2017. Relates to September 2017.
After nearly six years since my wife came here, she has improved in leaps and bounds. In my opinion, she could not have come to a better home, entertainment is good and we even have a little dog which I think helps the residents to forget their ailments.
The home has a cheese and wine evening which also gives the residents something to look forward to.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. I'm so glad to hear that your wife's health has greatly improved and that she is enjoying the activities. I'm sure all the residents love the little dog and likewise him them.
Review submitted from a Postal Card by Gerry H (Son of Resident) on Wednesday 20 September 2017. Relates to September 2017.
My mother is very happy at Tadworth Grove and now thinks of it as her home. The staff are very friendly and obliging. The activities are very good. She loves all animals especially the little Yorkshire terrier who visits daily. As a son, I couldn't ask for a better, friendly, atmosphere for my mother.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. I'm so glad to hear that your mum is happy and regards Tadworth Grove as her home and is enjoying all the activities. It is the little things like the dog visiting that make all the difference.
Review submitted from a Website Submission by Olivia B B (Daughter of Resident) on Thursday 17 December 2015. Relates to December 2015.
Tadworth Grove has exceeded all expectations, and I smile as I leave in the sure and certain knowledge that my grandmother is not only safe and well cared for but also happy in her twilight years. I literally have nothing negative to say. All of the staff are extraordinary. I visited around a dozen homes in my research and none came close to Tadworth Grove .
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by David L (Son of Resident) on Monday 14 December 2015. Relates to September 2015.
The employees/carers were very caring & friendly both to the residents & the families, accommodation comfortable, lovely gardens, food good, organisation of carers could be improved. My Mother stayed for two periods of approx 5 weeks in 2015, she would not have agreed to return for the second stay if she had not been happy there the first time. Definite positive for her was the resident hairdresser who visited weekly. The office staff were also very friendly & for the most part very efficient. A disappointment was the Manager who was never seen just remained in his office, when I feel he should have at least introduced himself to the residents & I feel the families also. During the total of 10 weeks he did not make himself known to us at all. The deputy manager however was good at talking to both residents & families.
How likely would you be to recommend Tadworth Grove Care Home? Likely
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Review submitted from a Website Submission by Jonatan S (Son of Resident) on Tuesday 27 October 2015. Relates to October 2015.
I cannot ask for more. The amount of support the team give to my dad is unbelievable. For my dad to stay in Tadworth Grove its changed his life for the best and our lives as well as his family. I would like to thank everyone of the team members of Tadworth for all the support and help.
I had today review meeting with one of the care managers in regards to health of my dad, understanding and approach of very difficult subjects amazed me.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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Review submitted from a Website Submission by Przem Y (Friend of Resident) on Monday 17 August 2015. Relates to August 2015.
Fantastic home all care staff very friendly and on the ball. I looked at few homes in Surrey none of them were near to Tadworth Grove. Environment and garden around amazing. On the day of my visit residents had a garden party. It was so nice to see seniors enjoying that activities.
How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely
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2 Bed Vacancies
posted 11 May 2018
Ensuite room available offering nursing or residential care. The home has a homely feel, set within beautiful gardens.***Three weeks for the price of two, promotional offer- book now - offer runs until end of June 2018. Terms and conditions apply***
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Tadworth Grove Care Home