Tadworth Grove Care Home, Tadworth, Surrey
Tadworth Grove Care Home, Tadworth, Surrey
Tadworth Grove Care Home, Tadworth, Surrey

Tadworth Grove is a purpose-built home that offers residential dementia care, skilled residential and nursing care, palliative, convalescence and respite provision.

The home’s two separate houses are self-contained, equipped with modern conveniences, en-suite bedrooms and quality furnishings. There is an in-house shop and mobile library for residents to enjoy.

A varied and seasonal menu is provided every day, tailored to diet and individual preferences. Residents can enjoy meals in dining areas or in the privacy of their own rooms.

Interests and abilities are considered when devising the home’s activities programme, with popular pursuits including exercise programmes and gardening. There is also a themed event every month and many more interesting dates on the calendar.

Group: Bupa Care Homes

Person in charge: Josephine Gbadamosi (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Welsh, Hindi, Panjabi, Punjabi, Russian, Urdu

Single Rooms: 45

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tadworth Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

Ensuite room available offering nursing or residential care. The home has a homely feel, set within beautiful gardens.

Reviews

9.4 Tadworth Grove Care Home has a Review Score of 9.4 (9.378)

The Review Score of 9.4 (maximum of 10) for Tadworth Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Tadworth Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.378 for Tadworth Grove Care Home is calculated as follows: ( (89 Excellents x 5) + (72 Goods x 4) + (18 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 180 Ratings = 4.378

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tadworth Grove Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tadworth Grove Care Home?

  • Extremely LIKELY
    9
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tadworth Grove Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

After looking at over 20 care/nursing homes, the first impression of Tadworth Grove was very welcoming and positive. Three months on, my family and I are extremely happy with the care our dad receives. I cannot fault anything, Dad is very settled and happy - which means the world to us. Also, a shout out to the head chef for ensuring Dad has a menu he loves. Thank you.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 09 Jan 2018:

Thank you for your review. I'm so glad to hear that your dad is happy and settled in our care and enjoying his food. I hope that you and your family have peace of mind knowing that your dad is well cared for in our care.

Bit concerned with my husbands care at times. There does not seem to be enough staff. Everyone is very friendly but not enough time for the care I would like for my husband.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Tadworth Grove Care Home responded to this review on 01 Dec 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

On first entering Tadworth Grove it felt welcoming, warm and very clean. My mother was treated with complete dignity and when medical conditions arose they were dealt with efficiently and with care, I was always kept aware of any developments. Mum celebrated her 100th birthday during her stay and the staff could not have been more helpful, providing an in-house cake, decorations and catering. She enjoyed the party very much surrounded by friends and family. I always found the staff to be friendly and helpful, her room was clean, tidy and without a trace of smell that sometimes pervades care homes. Mum always enjoyed having her hair done regularly at the salon and chatting with the ladies. I would highly recommend Tadworth Grove.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Oct 2017:

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was so well cared for in our care and sounds like her 100th birthday was a great day for you all and this will give you good memories to look back on.

I have been a volunteer here for over ten years and have seen many changes. It has always been a very friendly, happy home. The residents are treated with friendliness and thought. Activities are always welcomed by all and a great deal of hard work goes into giving all residents a happy and 'homely' atmosphere as possible. Residents are encouraged to participate whenever possible.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 19 Oct 2017:

Thank you for your review. It is lovely to hear that you are a volunteer at the home and your kind words about the staff. I'm happy to hear that the residents are happy and encouraged to participate in things it is the little things like a smile that make all the difference.

I attended a Turkish themed lunch the other day (one of many themed days this month). It was great fun. The residents seemed to really enjoy it. Great props/music and excellent food. These sorts of things are a great idea.

The afternoon tea party was fabulous too. I saw one lady that has trouble communicating actually beaming (a great big smile). Much effort obviously goes into these activities and is much appreciated by everyone.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 13 Oct 2017:

Thank you for your review. I'm so glad that you enjoyed the themed days and hope that you can enjoy other events it is the little things like this that help make it feel more like a family and brings so much joy to everyone.

We had a great time on the 1st as they had singing and dancing everybody got dressed up. We had sandwiches, it was a fantastic afternoon.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 10 Oct 2017:

Thank you for your review. I'm so glad that you enjoyed the afternoon and hope that you will be able to attend other events in the future.

My husband was admitted for palliative care 10 months ago has now improved beyond all expectation and enjoys and takes part in all entertainment, thanks to all the staff. He particularly enjoys all the food.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Tadworth Grove Care Home responded to this review on 27 Sep 2017:

Thank you for your review. I'm so glad to hear that your husband has improved so much and is enjoying all the activities and food.

The staff are friendly and are always checking on my mum. Her room is clean and tidy and has a TV. The activities are good and include a pat dog coming round which my mum always enjoys.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 21 Sep 2017:

Thank you for your review. I'm so pleased to hear that your mum is settled and is enjoying the activities and looks forward to the dog coming to see her.

After nearly six years since my wife came here, she has improved in leaps and bounds. In my opinion, she could not have come to a better home, entertainment is good and we even have a little dog which I think helps the residents to forget their ailments.

The home has a cheese and wine evening which also gives the residents something to look forward to.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Sep 2017:

Thank you for your review. I'm so glad to hear that your wife's health has greatly improved and that she is enjoying the activities. I'm sure all the residents love the little dog and likewise him them.

My mother is very happy at Tadworth Grove and now thinks of it as her home. The staff are very friendly and obliging. The activities are very good. She loves all animals especially the little Yorkshire terrier who visits daily. As a son, I couldn't ask for a better, friendly, atmosphere for my mother.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 20 Sep 2017:

Thank you for your review. I'm so glad to hear that your mum is happy and regards Tadworth Grove as her home and is enjoying all the activities. It is the little things like the dog visiting that make all the difference.

I am very happy with the care that my mother receives at Tadworth Grove Care Home. The staff are always happy to help with anything that is needed. My mother's room is always clean and tidy. The food is very nice having shared dinner with my mother on numerous occasions. The garden is lovely, the hairdressers handy. There are a nice selection of activities going on to choose from or you can just sit quietly and do a puzzle if you wish.
Tadworth Grove has a very homely feel to it.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Tadworth Grove Care Home responded to this review on 08 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Tadworth Grove has exceeded all expectations, and I smile as I leave in the sure and certain knowledge that my grandmother is not only safe and well cared for but also happy in her twilight years. I literally have nothing negative to say. All of the staff are extraordinary. I visited around a dozen homes in my research and none came close to Tadworth Grove .

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Very Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The employees/carers were very caring & friendly both to the residents & the families, accommodation comfortable, lovely gardens, food good, organisation of carers could be improved. My Mother stayed for two periods of approx 5 weeks in 2015, she would not have agreed to return for the second stay if she had not been happy there the first time. Definite positive for her was the resident hairdresser who visited weekly. The office staff were also very friendly & for the most part very efficient. A disappointment was the Manager who was never seen just remained in his office, when I feel he should have at least introduced himself to the residents & I feel the families also. During the total of 10 weeks he did not make himself known to us at all. The deputy manager however was good at talking to both residents & families.

How likely would you be to recommend Tadworth Grove Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot ask for more. The amount of support the team give to my dad is unbelievable. For my dad to stay in Tadworth Grove its changed his life for the best and our lives as well as his family. I would like to thank everyone of the team members of Tadworth for all the support and help.
I had today review meeting with one of the care managers in regards to health of my dad, understanding and approach of very difficult subjects amazed me.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home all care staff very friendly and on the ball. I looked at few homes in Surrey none of them were near to Tadworth Grove. Environment and garden around amazing. On the day of my visit residents had a garden party. It was so nice to see seniors enjoying that activities.

How likely would you be to recommend Tadworth Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tadworth Grove Care Home