Ashley House Care Home, Cirencester, Gloucestershire
Ashley House Care Home, Cirencester, Gloucestershire
Ashley House Care Home, Cirencester, Gloucestershire

At Ashley House a caring and professional team provide personalised care for adults with long or short-term care needs, as well as offering convalescence, palliative and respite care.

Located in the picturesque town of Cirencester, the purpose-built home offers a high level of comfort and all bedrooms have en-suite wet rooms and a 24 hour call system. The main lounge looks out onto pretty gardens and has comfortable seating for socialising, while a library and smaller lounge offer residents the opportunity to enjoy some quiet time.

Ashley House is committed to providing tasty and appealing food. The on-site chef caters for all dietary requirements, and uses only fresh ingredients.

Residents have the use of an activities room and art workshops, while outings and musical entertainment are all regular parts of the activity programme, as is flower arranging and gardening.

Group: Bupa Care Homes

Person in charge: Demelza James (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Single Rooms: 41

Shared Rooms: 3

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashley House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ashley House Care Home has a Review Score of 9.6 (9.624)

The Review Score of 9.6 (maximum of 10) for Ashley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ashley House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.624 for Ashley House Care Home is calculated as follows: ( (128 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 197 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashley House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley House Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley House Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    3
  • Respite Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Mum went into the care home after a stroke. A subsequent stroke gave her not much chance of survival. However she managed a further 18 months, with a relatively good quality of life, thanks to all the care and support she received. The carers were exceptional in how they brightened up her day, always chatty and making her feel special and well cared for.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 15 Jan 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm so glad to hear that your mum was happy and well cared for.

The care and cheerfulness of all the staff and nurses beyond measure! Food and meals first class (if a little too much). Hope to return next Christmas if not sooner.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 09 Jan 2018:

Thank you for your review and kind words. I hope that you come and stay with us again soon for some respite care.

Extremely pleased with the ease of being so accommodating when needed to be cared for so quickly.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 09 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The room was originally booked for respite care, however, Mum's condition deteriorated prior to staying but no fuss was made and the home agreed to treat Mum without fuss and made her comfortable, stable and able to receive treatment straight away. The nursing staff were particularly brilliant with my welfare also being treated as important. So hats off to them!

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 02 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I came in for a short convalescence. The staff were friendly and helpful at all times. The home is comfortable and well-run, with a friendly atmosphere. Food was a bit variable in quality but showed a good variety of dishes. If I ever need a care home I would have no hesitation in coming here.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 08 Nov 2017:

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hope that you will come and stay with us for some more respite in the future.

A good varied food, cheerful and caring staff and thoughtful activities, quizzes, music

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 02 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My husband arrived at the home, very seriously ill. The staff were marvellous with him. They treated him with dignity and were in constant contact with him to ensure he had everything he needed - from basic care, correct medication to some treats!

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 27 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

We stayed for 2 weeks respite due to house renovations and repairs next to our own home.

The management and all the staff were very welcoming and made our stay more than happy.

The treated us in a friendly but respectful manner. We would revisit if needs be.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 26 Oct 2017:

Thank you for your review. I'm so glad that you enjoyed your stay with us and hope that you come again for some respite care.

So very grateful to the Ashley House team for arranging for Mum to stay at short notice and for the wonderful continued care and understanding they have given Mum and her family during this difficult time.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 18 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have always found the home very friendly with a homely atmosphere. My friend has always been well cared for. The staff are very helpful and make me feel welcome when visiting.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 06 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother suffers from moderate/severe dementia and has been at Ashley House for over a year now. From the first week mum arrived we were warmly welcomed by all the staff and made to feel very wanted. Mum wasn't an easy person to settle but everyone gave us all the encouragement and assistance that we could possibly need and we all became part of the caring family very quickly. The support from all the staff and management team are second to none.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 06 Jul 2017:

Thank you for your review. I'm so glad that your mum has settled and that you feel like you are part of the family at Ashley House. I'm sure this gives you peace of mind.

When I first arrived, a tall man was on duty and was an excellent companion for the first hours. I think he was from Madagascar, one of the few places I had not visited, although I had lived in India and East Africa for many years. The other day staff were all friendly and understanding. The cleaner (a Scot like me) was very kind and nice.

How likely would you be to recommend Ashley House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Jayne Duck, Customer services administator at Ashley House Care Home responded to this review on 22 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I am very happy here. The surroundings are very pleasant and the staff are very caring and helpful. The deputy manager is very responsive to our needs and never at a loss for a solution to our problems. The menus are varied and of high quality.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom M, Customer Service Administrator at Ashley House Care Home responded to this review on 09 Jun 2017:

Thank you for this review, we always appreciate hearing that our staff going the extra mile.

Excellent accommodation and care. I doubt whether it could be improved upon.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ashley House Care Home responded to this review on 14 Jun 2017:

Thank you for your review. It is lovely to hear this.

My 93-year-old mother-in-law sold her house and was living with her daughter. This didn't work out and she came for a short stay to see how she got on. She was well cared for and helped through a period of anxiety. I'm sure we will use the care home services again.

How likely would you be to recommend Ashley House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Just a short review to say that we have found the staff at Ashley House to be very caring, kind and generous with their time. Always finding time to speak with relatives as well as residents. Kept us well informed of any issues.

How likely would you be to recommend Ashley House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley House Care Home responded to this review on 25 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I enjoyed my stay it was excellent.The staff were very helpful and kind.

How likely would you be to recommend Ashley House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

No image found

Annie Ruddick

Job Title: Resident Experience Manager

Joined: 2015

Description:

I am the Resident Experience Manager for Ashley House, I have worked with Bupa for almost two years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the aging local community around us.

Originally from London, I have spent the majority of my working life in a customer focused role to include three years as a Care Assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.

Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.
Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say is my favourite … the smell is intoxicating but they don’t last long!

Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.

We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything! ? But of course nothing beats a nice stroll through the Abbey Grounds on a bright day.

I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty four hours a day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashley House Care Home