Staff are very caring and go out of their way to accommodate wishes and to meet dad's needsJ S(Son of Resident/Service User)
Ashley House provide wonderful care for the residents, often going above and beyond the call of dutyPaul C(Son of Resident/Service User)
they genuinely care about the health and well-being of the residentsLisa H(Granddaughter of Resident/Service User)
Staff are very caring and go out of their way to accommodate wishes and to meet dad's needsJ S(Son of Resident/Service User)
Ashley House provide wonderful care for the residents, often going above and beyond the call of dutyPaul C(Son of Resident/Service User)
they genuinely care about the health and well-being of the residentsLisa H(Granddaughter of Resident/Service User)
At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative, short stay and day care. As well as single occupancy rooms, there are six rooms which are ideal for couples.
Located in the picturesque town of Cirencester, the purpose-built home offers a high level of comfort and all bedrooms have en suite wet rooms and a 24-hour call system. The main...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Ashley House Care Home for full pricing details and T&Cs.
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Ashley House Care Home has a Review Score of 9.7 (9.734) out of 10, based on 33 reviews in the last 2 years.
Over all time Ashley House Care Home has 133 reviews.
When my mother moved into Ashley House Care Home we found all the staff to be most welcoming and helpful, very professional. The staff are very knowledgeable and aware of individual needs, accommodating the care required in a very respectful way. My mother has become very comfortable and relaxed in the knowledge that her needs are being met and has settled in very well. Her room is very practical with plenty of storage space and a good bathroom. I would recommend Ashley House to anyone.
Thank you for your review. It is always so nice to hear from family members who feel like their loved one is well cared for. Thank you for your recommendation.
Very comfortable, staff extremely kind and helpful. Food excellent. My stay was like going on holiday! I always look forward to going back.
Thank you for your kind review. We are glad that you enjoy your stays with us. We look forward to welcoming you back again soon.
My friend has been living at Ashley House for over two years. Throughout this time the care she has received has been exceptional. The staff have worked so hard throughout the pandemic to make life as easy as possible for residents and visitors. They approach everyone and everything with cheerful good humour.
Thank you for your feedback. It is so lovely to hear you describe our care as exceptional. Thank you again for your kind words.
In the 2 years my relative has been a resident in Ashley House, she has always been treated with the utmost care and consideration, taking account of her wishes and needs. The staff are always positive and thoughtful - nothing is too much trouble for them (one of them even came in on her day off to organise a family Zoom session!) As a relative, I have also found the staff very easy to communicate with and helpful if I have any queries or problems. It is a great relief to know that my relative is being so well looked after.
Thank you for your kind words. We are glad to hear that you are comforted knowing that your relative is well cared for at Ashley House. Thank you for taking the time to write your review.
My mother came to stay at Ashley House between October and December 2021. The quality of care is excellent. The main thing that struck me is how kind everybody is, from the nursing staff through to management. Nothing is ever too much trouble: the staff give every consideration and work very hard to make sure that the resident's experience is as comfortable as possible. The standard of nursing care is very high. Mum's room was small and fairly basic, with an ensuite with a walk-in shower. The facilities overall are good, but the appearance is a little tired - it could do with a facelift. Ashley House's location is very good - there is a hotel next door for coffee/lunch, and it's a fairly easy walk into the centre of Cirencester. Something else that struck my wife and myself is how the staff treat the residents, not just with care and compassion but also with time, to stop and have a chat. Bearing in mind how fiercely busy they are, this is impressive.
We appreciate you taking the time to leave us your comments. It is nice to hear that you found the quality of care excellent and were happy with your Mother in our care. Thank you for choosing Ashley House for your Mother's stay.
I am the 86 year old subject of this review. My wife (85) has become my main carer with quite tiresome responsibilities. To give her a break our daughter has taken her on a week's hotel holiday on the East Devon coast and arranged for me to spend some time - Mon 25th Oct to Tues 2nd Nov 2021 - in Ashley House Care Home. Internally the home has the atmosphere of a comfortable country house hotel, catering for patients from mildly disabled (walking difficulty but capable of self-propulsion) to fully disabled and needing full-time attention of a personal carer. Mealtimes in comfortable surroundings with an excellent choice of fare. Bedrooms comfortable but would have preferred better standard bathroom facilities.
Thank you for taking the time to write us your review. We hope you enjoyed your stay with us and please let us know should you need our care again.
My husband's major complaint is the inconsistent bedtimes from 8 to 10. The worst is at 10 when he is just going to sleep or he is woken up. When the woman carer comes in - it is much earlier and better. Nursing care is excellent.
Thank you for your feedback. I will certainly pass your comments on to the home manager.
I find all the staff really helpful and happy to answer any questions you may ask and happy to help at any time.
We appreciate you taking the time to leave us your review. Thank you for choosing us for your care.
Very pleased with the service, treat my Mum really well and keep me informed and up to date with news. I would strongly recommend to anyone. My Mum is happy and content and above all feels safe and looked after.
Thank you for your feedback. We are glad to hear that your Mum feels safe and looked after in our care. Thank you again for your recommendation.
Initially, my parents went to Ashley House for 6 weeks' respite care, but they have subsequently become permanent residents. The staff are very patient and kind. They try to find solutions for every challenge, and nothing seems too much trouble - contacting the vet for their cat, bringing fresh flowers from the beautiful garden to cheer up Mum, taking their hearing aids to the hospital audiology department to be repaired, making cups of tea for visitors. The 24-hour nursing care is very important for Dad's care, and the liaison with the GP nurse practitioner, who visits regularly, is first-rate. The staff keep us up to date with everyday matters and any changes and they encourage dialogue between the care home and family, which we appreciate. Mum particularly enjoys the activities, which help her overcome the isolation she felt with the pandemic and Dad's illness.
We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your parents are receiving in our care home. It is always nice to hear words such as ''Kind'' and ''Patient'' to describe our care and staff. Please let us know if there is anything we can do to make your parents' stay as comfortable as possible.
My father enjoyed 3 years of living at Ashley House before peacefully passing away recently at the ripe old age of 95. He was extremely well looked after by a caring team with whom he often shared a laugh and a bit of mutual teasing, and even a game of cards which he loved to play. He liked the food (which is saying something for a fussy eater like him) and had a nice, comfortable room with many familiar possessions which he had brought down from his apartment in Yorkshire. As a regular visitor, I was also made very welcome, and the staff were particularly kind and caring in his last few weeks, something which I greatly appreciated. I would very much recommend Ashley House as a good home for any senior citizen!
Thank you for your lovely review. It is always nice to hear from family members who felt that their loved one was cared about and was well looked after by us. Thank you again for your recommendation.
My mother who has recently passed away resided in Ashley House for almost three years, and was always treated with care, respect, and consideration. She was very happy there and enjoyed all the activities that were provided. All of the staff are polite friendly and caring and made every effort to make my mother happy and comfortable during her stay there. Because I live in France I have been unable to visit her due to covid, however, the staff has made every effort to enable me to stay in regular contact via Zoom. I would definitely recommend this home to anyone.
Thank you for taking the time to leave your review. We are sorry for your loss please accept our condolences. It is lovely to hear that your mother had such a positive experience in our care. Hopefully, you will go away from this feeling like your mother received the best possible care.
We are so grateful to all the staff at Ashley House for all their care and dedication.
Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. We are glad to help you and your family through such a difficult time but hopefully, you will go away from this feeling like your gran received the best possible care.
I just had surgery on a broken ankle and needed somewhere for me to rest for a week. I did arrive later than expected at Ashley House, but the staff on duty knew all about me. They took me to my room and settled me in and bought a lovely cold supper for me. All the staff and management are friendly, jolly and very caring and made me feel that nothing was too much trouble. The room is clean and tidy and the meals have been varied and tasty. I have enjoyed my stay and would highly recommend anyone needed somewhere to rest after an appointment etc this is the place.
Thank you for taking the time to leave your review. It is lovely to hear that you enjoy your stay at Ashley House. Please let us know if there is anything we can do to make your stay as comfortable as possible.
My experience as to date has been nothing but excellent. The staff and especially the manager are more than I could have hoped for. Reassurance and kindness abound. Thank you.
Thank you for taking the time to leave your review. It is lovely to hear that your experience has been so positive and it is nice to hear words like 'reassurance' and 'kindness' to describe our staff and care. Thank you for choosing Ashley House for your wife's stay.
Ashley House provided an extremely dignified and caring environment for my mother in the final weeks of her life. I would recommend it very highly indeed.
Thank you for taking the time to leave your review. We are saddened to hear of your loss, hopefully, you can go away from this knowing she received the best care possible.
My mother was placed into care at Ashley House Care Home following a terminal cancer diagnosis and rapid deterioration in her health. Throughout her stay, she was treated with great respect and care. The staff and management were extremely helpful in keeping the family in touch and informed, despite the difficulties imposed by Covid restrictions. We are deeply appreciative of their humane and dignified handling of my mother in her final days.
Thank you for taking the time to leave your review. We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your Mother received the best possible care.
The welcome and care at Ashley House is excellent. There is a happy, family atmosphere giving immense confidence when feeling vulnerable. The meal menus are well constructed and appetising. The rooms light and airy. I would highly recommend this lovely care home. For those needing longer care, there is an advantage that it is not far from Cirencester town centre.
Thank you so much for taking your time to leave us such a lovely review. We are so glad you enjoy the atmosphere, food, and home in general. We really appreciate your kind words and will be sure to pass them on to our incredible team at Ashley House! If there is absolutely anything further we can do for you, please let us know!
I am being treated so that this is my home. I have now been in Ashley House and at the age of 91, I can say that at all times I have been dealt with first-class care and very kindly dealt with. Would certainly say that all the staff are first class!
Thank you for your kind words. It is always lovely to hear from residents who feel they are being looked after so well.
The staff have always been polite and helpful when we have concerns about our Aunt. She needs full nursing care and I believe she is well looked after. She is encouraged to socialise with others, although her choice is not always to do so. During Covid19 the home has followed government guidelines and I have felt my Aunt's care has been their priority.
Thank you for taking the time to leave this review.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Our available rooms are on the second and third floor, with views of the garden and Trafalgar Road. All of our rooms have an en-suite wet room.
Ashley House celebrated a very special milestone over the weekend as much-loved resident Doris Dumpleton turned 100 years old, surrounded by family and friends. Doris, a South London native who...
Twenty-one staff members from across six Bupa care homes have joined forces to raise over £4,000 for Cancer Research UK. The team of carers climbed 6.4km to the summit of...
Ashley House Care Home, hosted a glamorous ‘Ruby Red Carpet’ party to celebrate Bupa Care Homes’ Ruby Anniversary. 2025 marks an impressive 40 years since Bupa Care Homes opened its...
There are no upcoming events for Ashley House Care Home.
There are no accreditations posted yet for Ashley House Care Home.
I am the Resident Experience Manager for Ashley House, I have worked with Bupa for several years now and consider Ashley House as my home too. I am passionate about how we care for the elderly and how we, as a company, can engage with the ageing local community around us.
Originally from London, I have spent the majority of my working life in a customer-focused role including three years as a care assistant and my ethos is to provide, maintain and deliver an outstanding service to all of my residents.
Our values are quite simply to ensure that you or your loved one are treated with respect, dignity and kindness in a safe, friendly environment, where nothing is too much trouble.
Independence is promoted and activities are catered to suit individual interests that we then try to encourage others to take part in and enjoy too. Baking cookies I have to say are my favourite … the smell is intoxicating but they don’t last long!
Arts and Crafters and Biscuit Bakers are more than welcome to come and stay with us.
We are perfectly located in the heart of Cirencester to enjoy its outstanding architectural beauty, retail therapy and abundance of coffee shops to tell everyone that you have visited, though my coffee pot is always on and won’t cost you anything!? But of course, nothing beats a nice stroll through the Abbey Grounds on a bright day.
I very much look forward to meeting you and your family to show you around our beautifully refurbished home, where friendship, kindness and understanding are standard practice twenty-four hours a day.
My name is Sarah, I am the receptionist and I have worked at Ashley House since 2003. My role is really important, it’s not just about answering the phone politely or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. To listen and help with the little things from booking a taxi, making an appointment with the hairdresser to comforting a resident who is lonely or worried. Fortunately, as I come from Birmingham I am always ready for a chat, once I’ve put the coffee on of course! I really enjoy my job, no two days are the same and I love helping people.
I joined Bupa 17 years ago in 2006 as a weekend breakfast assistant. Since joining I have tried a few different roles; working as a laundry assistant and a hostess before becoming the weekend receptionist - a role I still thoroughly enjoy along with a job share as the Finance Administrator.
Before Bupa, I worked as an insurance clerk for over 20 years. When I was made redundant, I fancied a complete change of career. Living locally I had heard lots of good things about Ashley House and when a role became available I jumped at the opportunity to work there.
I love being able to help people. I have often needed to help myself and find it’s a good way to give back.
I have one daughter and 2 wonderful grandchildren who fortunately live locally so I get to see them very often. I also have 2 lovely cats, Alfie and Isla who are just the best company. When I am not at Ashley House or with my family, I can be found on a train! I love a train journey to the seaside. My favourite trip took me to Weston Super Mare, a place very close to my heart. I would love to take the Swindon to Penzance train one of these days.
I have been a registered nurse for over 20 years in India, Yemen and the Republic of Maldives. I moved to the UK in May 2023 and joined Bupa in June 2024.
Working in care services offers the incredible opportunity to build meaningful relationships with residents, witness the profound impact of my efforts, and embrace a variety of challenges that lead to professional growth.
My parents have always been hardworking and immensely supportive. They instilled in me the values of education and perseverance, which I hold dearly. I am truly grateful for these lessons, as they have shaped me into a strong and resilient individual.
I live with my husband in Tetbury, who has an MBA in Leadership and also works in care services. I spend my free time cooking and listening to music.
My name is Dr Okpala Emeka Franklin, originally from Nigeria, my friends and our residents fondly call me Frank. I have been working at Ashley House for 5 years. I joined as a Healthcare Assistant whilst I studied at the Royal Agricultural University for my PhD. I then joined a career development programme to become a Senior Carer. Working at Ashley House is interesting, supportive, encouraging and empowering and I am thoroughly enjoying my role within the home.
My name is Finley and I joined Bupa in September 2022, initially as a care assistant and now as a senior care assistant.
I was born and raised in Withington and I went to Swansea University to study Egyptology as I have a love and fascination for ancient history. My grandfather developed Alzheimer's which made me want to work in the care sector to try and understand him and his needs better.
I love making our resident's lives happier by doing anything I can for them during my shift. From helping with mealtimes, and running a nice bubbly bath to helping someone get dressed nicely for the day ahead. I would say I am a good listener and work well with my team to ensure the day runs as smoothly as it can. Our residents have varying needs and no two days are the same. I work with some amazing people who inspire me to be the best I can be.
I live in Cirencester and love spending time with my family. I enjoy going for walks and playing video games. I am currently saving up to visit Greece and Italy to get up close and personal with all the ancient artefacts I studied at University.
I joined Bupa in 2004 and have been in this role for almost a year. I first joined Bupa as a kitchen assistant, but as a qualified chef, I soon picked up the role as the 2nd chef, and when the opportunity arose, I was promoted to catering manager. A role I thoroughly enjoyed for many years, but I just fancied a complete change of direction within the home and jumped at the chance to become a housekeeper.
Originally from Yorkshire, I moved to Cirencester in 1993 to be the Chef de Partie for an established hotel. Having spent many years working unsociable hours, the opportunity arose for me to join Ashley House. This gave me the opportunity to provide excellent quality, nutritious meals for the residents in the home and gave me some work/home life balance.
I am lucky enough to work with some really great people, I have made friends and I enjoy helping the residents that live at Ashley House.
I live in Cirencester, it’s a lovely 10-minute walk through the Abbey Grounds, which is just the best start to my day. I am engaged to Fred, and we are looking forward to tying the knot next year. I love going back to see my family in Yorkshire, and when I am not working, I like watching Rugby League. I am an avid Leeds Rhinos fan. I also enjoy reading, socialising and creating heartwarming meals for my family.
I had a pastry chef apprenticeship working for various restaurants when the opportunity arose to join Ashley House as a kitchen assistant. I was inspired by my granny Jean who used to work in a care home and said it was the best job she ever had, so I decided to follow in her footsteps.
I love helping our residents and talking to them when I get the chance. Being in the kitchen this isn’t always easy but when I do, I find it very rewarding and I am happily listening to all their stories, so much so that I don’t want to go back to washing up!
I live in Cirencester, I love spending time with my family and watching movies. My favourite film of all time is Titanic. I also love cats and hope to have one of my own soon.
After a brief stint in the Armed Forces, 24 years in the Household Cavalry, I spent the next 16 years in Warehouse and Logistics Management until going into property maintenance in 2021. I thoroughly enjoy making and fixing 'stuff'. I love my job at Ashley House as I can make people's lives and jobs easier, happier, and more comfortable. If I achieve this then I feel I've achieved my goal. I also have a passion for making chocolate brownies!
My name is Sarah, and I joined Ashley House Care Home in August 2026 as a Lifestyle and Wellbeing Coordinator. I love all things creative, from singing to dressmaking with 'allotmenteering' in between!
My role is to ensure that something is always happening for our residents and that we have the opportunity to be sociable together, whether it be group activities, visiting less mobile residents in their rooms or running the nail salon. I enjoy learning about the lives and experiences of everyone here and sharing mine.
I have been a teacher, worked in insurance and owned holiday cottages in Cornwall. Now, I live just 6 minutes by cycle from the home and enjoy life in our wonderful town.
My name is Chelsea, and I joined Ashley House in June 2025 as a Lifestyle and Wellbeing Co-ordinator, after having my daughter Ivy.
Before coming to Ashley House, I worked in various care settings throughout my working life. I have worked my way through NVQs, and my roles ranged from carer to nursing student, senior carer and deputy manager responsible for a small team of home-based carers. I have seen first hand the impact that a range of activities and 1-on-1 time can provide to those in care homes. It is so satisfying to be able to make a difference to people's lives, and I value being part of the essential teams that care for a person's everyday needs.
Outside of work, I am an amateur crafter and love to try my hand at anything new. I have recently tried crochet (despite not being very good at it), and I am looking forward to starting scrapbooking my daughter's life as my next new hobby. I also love to bake, especially chocolate gooey brownies and experiment with new recipes from time to time. My other half, Lee, is chief taste tester and will give me his feedback on my creations! We live in South Cerney together and, when I am not trying my hand at new crafts, you'll find us spending lots of time outside, enjoying the Lakes and chasing our daughter around the park!
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