Ashley Park located near Guildford, provides long and short term care packages including nursing, respite, palliative and convalescent care.
Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas and raised flower beds can be enjoyed by residents alongside a sensory garden and greenhouse. Bedrooms have en-suite facilities, flat screen TVs and most offer views of the gardens.
Meals are freshly-prepared every day by the home’s onsite chef and menu's can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred. An out of hours menu is also available throughout the night which includes sandwiches, fruit and hot and cold drinks.
A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available. A sports day held in the grounds by a local school is a well-liked event, as is the annual summer fete.
Group: Bupa Care Homes
Person in charge: Simon Lloyd (Home Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Parkinson's Disease • Stroke
Admission Information: 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details. Ages 65+.
Languages Spoken by Staff (other than English): Bulgarian, German, French, Nepali, Polish, Romanian
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ashley Park Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ashley Park Care Home has a Review Score of 9.5 (9.469)
The Review Score of 9.5 (maximum of 10) for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Ashley Park Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.469 for Ashley Park Care Home is calculated as follows: ( (122 Excellents x 5) + (67 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 209 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 17 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by H D (Friend of Resident) on Friday 9 June 2017. Relates to June 2017.
Staff are extremely welcoming, helpful, friendly and caring. Good facilities, beautiful setting, immaculately clean.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Jayne Duck, Customer services administator at Ashley Park Care Home responded to this review on 12 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home we will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by G T (Resident) on Wednesday 7 June 2017. Relates to May 2017.
Overall, a very positive experience.
the house is bright, airy and warm.
The setting is attractive and restful.
The staff are warm and very good natured.
Superb activities ladies.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Services Administrator at Ashley Park Care Home responded to this review on 12 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Susan C (Daughter of Resident) on Wednesday 7 June 2017. Relates to May 2017.
My mother has been a resident of Ashley Park Care Home for seven and a half years. During that time, she has been consistently well cared for. Her needs are great as she is completely immobile and has no communication skills. The staff have been able to interpret her needs and make sure she is never in pain or ditress.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Ashley Park Care Home responded to this review on 08 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by R B (Resident) on Thursday 25 May 2017. Relates to May 2017.
I am very comfortable. I enjoy my PAT Dog visits with the man and his dog Wanda. I do not partake in many activities but very much enjoy the violin and clarinet concerts and the poetry reading.
Sometimes I have to wait for my night time medication after I have got undressed and changed into my night clothes.
The last time this occurred it was rectified the following evening by an excellent staff member.
How likely would you be to recommend Ashley Park Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Satisfactory
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Simone Berkeley, Customer Service Advisor at Ashley Park Care Home responded to this review on 26 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager to help them continually improve their service.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Diana (Wife of Resident) on Thursday 25 May 2017. Relates to May 2017.
I took my husband to Ashley Park Care Home for an initial period of one week's respite care, then continued with a second week and because he settled so easily I decided to place him there permanently at this care home as the atmosphere was/is so easy and welcoming.
The then deputy manager was excellent at helping me to arrange things and I have not had any reason to complain at all. I feel I can relax at home knowing my husband is clean, well fed and cared for.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Simone Berkeley, Customer Service Advisor at Ashley Park Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Maria D (Resident) on Wednesday 24 May 2017. Relates to May 2017.
After being very ill, the staff have really helped my recovery.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Simone Berkeley, Customer Services Advisor at Ashley Park Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and speedy recovery, we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by R V (Son of Resident) on Wednesday 24 May 2017. Relates to May 2017.
My father is very well supported and enjoys his time in the nursing home. Nursing and technical support is 1st class and medical support works well. Catering is first class too. Overall, we are very pleased out father came here.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Simone Berkeley, Customer Service Advisor at Ashley Park Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Abi C (Private Carer of Resident) on Tuesday 23 May 2017. Relates to May 2017.
Each time we visit everyone is extremely welcoming. The home is smart, clean and has a very good atmosphere.
Staff always attentive.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Simone Berkeley, Customer Service Advisor at Ashley Park Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Paul F (Relative of Resident) on Thursday 18 May 2017. Relates to May 2017.
We attended the 100th Birthday of a relative and all members of our family were strongly impressed by the warmth of the care provided. The staff went to great lengths to make our relative feel special and the quality of the preparation by the events manager, the food by the kitchen staff, the individual attention given by the manager and all his staff was second to none. It is impossible to overstate the sincerity of the care. Genuinely outstanding. The good health and happiness of the residents were a testament to the staff. Well done to all concerned.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Don't Know
Simone Berkeley, Customer Service Advisor at Ashley Park Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by T B (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My mother requested to return to Ashley Park this month after staying at another home for a period of time to be close to my father. She has spent 6 weeks in respite and had been so well treated and cared for. When circumstances changed and my father had to seek greater care, she immediately requested to return full-time to West Clandon. There can be no greater recommendation than this.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 05 Apr 2017:
Thank you for sharing such a lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with Ashley Park and the support they provided for both, your mother and father and that you would recommend this home to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by Carol S (Daughter of Resident) on Sunday 19 March 2017. Relates to March 2017.
Very pleased with the care and support that has been given to my mother since the first day she arrived at Ashely Park Care Home. The staff have been very good and always cheerful. The food is excellent. My family and I are sure that the care that our mother received has kept her alive.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Tom Meyer, Customer Service Administrator at Ashley Park Care Home responded to this review on 20 Mar 2017:
Thank you for your Ashley Park review. We're very appreciative of this feedback and glad to hear that our care has had a strong positive impact on her quality of life.
Review submitted from a Postal Card by Peter T (Son of Resident) on Friday 17 March 2017. Relates to February 2017.
Every year fees increase well above inflation but without any improvements in standards. Resident now even have to pay for a telephone. Staffing levels are down below what is required and there is yet another new manager. (5th in 8 years).
How likely would you be to recommend Ashley Park Care Home? Neither Unlikely or Likely
Overall Standard: Satisfactory
Facilities: Poor
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Excellent
Activities: Satisfactory
Management: Poor
Safety / Security: Satisfactory
Rooms: Satisfactory
Value for Money: Poor
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 04 Apr 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by S G (Daughter-in-law of Resident) on Friday 17 March 2017. Relates to March 2017.
Very pleased with the care given. Nothing is too much trouble and everyone is treated with dignity and respect. All the staff show a very professional attitude and were always cheerful and caring towards residents and visitors. We the whole family consider ourselves very fortunate to have found such a special place for this elderly relative.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 17 Mar 2017:
Thank you for your lovely feedback. I am so happy you are happy with the care our staff provide. I will pass your comments on to the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kevin G (Son of Resident) on Thursday 16 March 2017. Relates to March 2017.
I believe the very high quality of nursing and care that my mum has received has extended her life beyond what was expected. All the staff are extremely professional and very helpful to us the relatives.
As a family, we could not be happier to know our mum is being looked after in such a caring and safe environment.
A huge thank you to all staff at Ashley Park.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 17 Mar 2017:
Thank you for sharing such a kind review with us, we really appreciate it. I am so pleased that our staff are providing high-quality care for your Mum. I hope she continues to be happy in her environment during her stay. I will pass on your kind words to the home manager. Thank you again, best wishes, The Bupa Customer Care Team.
Review submitted from a Postal Card by Wendy R (Daughter of Resident) on Thursday 16 March 2017. Relates to March 2017.
My mother suffered a devastating stroke seven years ago and since that time, she has been unable to move or communicate in any way.
She has been cared for with love and respect.
During this time, although unable to move, she has never had a pressure sore and any health issues she has have been treated with immediately.
The staff are friendly and welcoming to visitors and the home always has a warm "family" atmosphere.
My mother's survival is a testimony to the care she receives.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 17 Mar 2017:
Thank you so much for sharing such lovely feedback, we really appreciate it. I am so pleased to hear that your Mother has been looked after with exceptional care from our staff. Our duty is to make our residents feel at home and the family atmosphere must reflect that. Thank you so much for your kind words again and I will pass your comments onto the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Yvonne T (Wife of Resident) on Thursday 16 March 2017. Relates to February 2017.
Friendly and caring. The remark on cleanliness relates to the cleaning of the resident's room.
How likely would you be to recommend Ashley Park Care Home? Likely
Overall Standard: Satisfactory
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Poor
Treated with Dignity: Good
Food & Drink: Satisfactory
Staff: Good
Activities: Good
Management: Good
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Satisfactory
Emily Wilson, Customer Service Administator at Ashley Park Care Home responded to this review on 17 Mar 2017:
Thank you for your review. I will be sure to pass your comments onto the home manager so they are aware of improvements that can be made. The Bupa Customer Care Team.
Review submitted from a Postal Card by Charlotte R (Friend of Resident) on Thursday 16 March 2017. Relates to February 2017.
I was a senior SRN and have had a lot of experience in the care of the elderly. I am convinced that my friend has landed in a very caring home for terminal care and has been reasonably happy for the last two years, though is now tired but appreciates all that is done for her.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Safety / Security: Good
Rooms: Good
Emily Wilson, Customer Service Administrator at Ashley Park Care Home responded to this review on 17 Mar 2017:
Thank you so much for your kind review, I am so pleased that your friend has been happy throughout their stay. I will pass your comments onto the home manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Rod (Son of Resident) on Sunday 20 November 2016. Relates to November 2016.
Having by now been in Ashley Park for six months, my mother is comfortable and relaxed. She frequently comments on the friendliness and kindness of members of staff. She enjoys her meals in the dining room or in her own pleasant ground floor room from which she has a beautiful view of the countryside. She's an active participant in and very much enjoys the program of activities provided in the house (though would enjoy this even more if some activities were scheduled occasionally at weekends). All in all, she has definitely benefited from her first six months at Ashley Park.
How likely would you be to recommend Ashley Park Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Rose Pickering, Customer Service Administrator at Ashley Park Care Home responded to this review on 25 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Ashley Park Care Home
