Ashley Park Care Home

It’s my second time staying at Ashley Park for respite and I have had another excellent experience. I would recommend the home to my friends. I am limited to what foods I can eat due to my teeth but overall I have found the food to be excellent. The staff and management always make me feel welcome.

Mum was only at Ashley Park for a short period of time, but the manager and clinical services manager were superb. They communicated with us in a caring and compassionate way, and nothing at all was too much trouble. All other staff were kind, caring, helpful and very thoughtful. Mum was very happy for the time that she spent there. She enjoyed everyone's company and was looked after lovingly. I was very impressed indeed. A member of staff in the central office was superb and the managers were simply magnificent throughout. I would have absolutely no hesitation in recommending Ashley Park to anyone who was thinking of finding a care home for a dear and very close relative.

A perfect example of what care is, staff are attentive, kind and compassionate. Beautiful surroundings and a homely feel throughout. I could not recommend a better place for a loved one to be looked after.

The location is good for access from A3 near east Guildford and in elegant surroundings. The staff are well organised, efficient and courteous. My mother reports that the food is good. She is always warm and is allowed to maintain her own routine. Because of lockdown, no comments can be recorded about layout and general cleanliness of the home.

She went there under circumstances none of us predicted but I couldn’t have been happier that she spent her last months there and neither could she. The staff quickly became friends and more like an extended family to her, always by her side and there when she needed, never failing to help with nothing being too much of an ask. The staff and the home itself are both beautiful inside and out and it became a second home to me whilst I was there pretty much every day and I would recommend it to anyone thinking of a home for a loved one. Ashley Park has character and charm and the cosy and warm feelings you need to make a place home. Once you have seen it for yourself you won’t want to go anywhere else!

My mother has been placed in this home for limited life care. The staff have been excellent and work tirelessly as far as I can see. I have been a little disappointed with what I consider to be a lack of resourcing, however, eg the phone lines are poor. The staff mentioned this at the start but nothing has been done to improve this. I would also have thought that more than 2 Ipads could have been provided so that residents have more opportunity for video calling during lockdown. Seems line profit comes first though.

Thank you for looking after my mother so wonderfully for the last year of her life. She was very happy at Ashely Park and thrived on the excellent care and wonderful services you all provided. We will never forget you all.

My Dad spent a few months at Ashley Park at the end of last year and beginning of this year. The staff were so friendly and helpful and you couldn’t ask for a nicer location! It really felt like a home away from home.

Staff have been extremely kind, caring and patient with both my ageing parents throughout lockdown. They both say the food is excellent and the ‘family’ feel, the activities and general ambience makes them comfortable and ‘at home’. Sadly, my father died at the end of September but thanks to Ashley Park, he maintained much independence, his dignity and was even able to enjoy the sunshine during his last day - all things I know he valued highly. Their handling of his death and ensuing comfort/support for my mother during this time was exemplary and it helped her, family and friends to know she was so well cared for. Thank you.

My mother-in-law has been at Ashley Park for nearly six years and my father-in-law was there before that. It is like a home from home for me and the rest of the family. The staff are wonderful and treat my mother-in-law with love and respect. The management must be doing something right because staff stay and some have been there for well over ten years. They have managed to keep Covid out of Ashley Park and I am confident they will continue to do so. The family have been able to keep in touch with my mother-in-law through face time, which is facilitated by the staff and now I am able to safely visit once a fortnight. The staff have done everything possible to maintain contact between residents and families and I am very grateful for their care.

Exceptionally friendly staff and always very friendly and caring. They looked after my dear friend so well. I would like to give this feedback.

Ashley Park Care Home is very well suited to my needs. I am fairly independent with dressing and washing but have trouble getting around with crutches. The care staff are well versed in my needs and are very attentive. The management is good and deal well with any problems. The activities are excellent and varied to suit different abilities. The gardens are lovely but need more than part-time work. The food is plentiful but could do much better when the agency staff takes over. It is either too sloppy or too dry. A big disappointment is no dry cleaning and was forced to buy new clothes to enable the washing machine.

I would like to thank Ashley Park for their support, care and compassion during the time my husband was with them. There are three members of staff I would like to thank in particular for their caring approach, concern and person centred approach.

I would recommend this care home, and if my mum in the future needed to go into a home this would be my only choice of care home (full time).

Greeted warmly when we arrived to see our friend. Taken to her room, offered drinks. All the staff we encountered were friendly and helpful. Her room was bright and clean with nice decor. A really nice atmosphere throughout.

Mum had been discharged from hospital whilst we were still looking for a care home. She was unable to care for herself, limited mobility and living alone. We visited Ashley Park we liked it straight away; friendly, calm, cosy and safe. They offered to see mum straight away, were amazing with us and her (we were all highly emotional) and said they could take her immediately - the relief. They looked after her needs and went out of their way. I can't thank them enough. Everyone was so kind. Amazing.

My mother died on the 15th February having been in Ashley Park for 9 1/2 years.

Throughout this time she was totally dependent on the staff for all her needs. She was cared for in a very loving way by thoughtful, friendly and respectful staff who all consistently maintained the highest standards.

My father was admitted to Ashley Park Care Home on Christmas Eve. We wished him to be close by so we could visit him often. The staff could not have been more thoughtful and helpful, they looked after the whole family. We were always warmly welcomed and seeing everyone enjoying Christmas together was lovely and laughter was heard often. I could not have wished for more for my father and he was treated with respect and dignity and kept as comfortable as he could be. Thank you to you all.

We cannot comment on food and activities but as visitors, we are always treated well and the resident is well cared for.

Thank you to everyone at Ashley Park, your care is appreciated very, very much!