Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 87 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Taylor (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. 6 Rooms available large enough for couples, a pre-assessment is required for all admissions please contact the Home Manager for further details
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Ashley Park Care Home Reviews (87)

9.9

Ashley Park Care Home has a Review Score of 9.9 (9.929) out of 10, based on 13 reviews in the last 2 years.
Over all time Ashley Park Care Home has 87 reviews.

Overall Experience
  • 67
  • 17
  • 2
  • 1
  • 0
Date Published
  • 87
  • 2
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  • 13
  • 74
Reviewer Connection to Ashley Park Care Home
  • 22
  • 18
  • 15
  • 6
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 81-87
Review from Peter T (Son of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Every year fees increase well above inflation but without any improvements in standards. Resident now even have to pay for a telephone. Staffing levels are down below what is required and there is yet another new manager. (5th in 8 years).
Reply from Emily Wilson, Customer Service Administrator at Ashley Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Carol S (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and support that has been given to my mother since the first day she arrived at Ashely Park Care Home. The staff have been very good and always cheerful. The food is excellent. My family and I are sure that the care that our mother received has kept her alive.
Reply from Tom Meyer, Customer Service Administrator at Ashley Park Care Home

Thank you for your Ashley Park review. We're very appreciative of this feedback and glad to hear that our care has had a strong positive impact on her quality of life.

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Review from S G (Daughter-in-law of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given. Nothing is too much trouble and everyone is treated with dignity and respect. All the staff show a very professional attitude and were always cheerful and caring towards residents and visitors. We the whole family consider ourselves very fortunate to have found such
a special place for this elderly relative.
Reply from Emily Wilson, Customer Service Administrator at Ashley Park Care Home

Thank you for your lovely feedback. I am so happy you are happy with the care our staff provide. I will pass your comments on to the home manager. The Bupa Customer Care Team.

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Review from Kevin G (Son of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe the very high quality of nursing and care that my mum has received has extended her life beyond what was expected. All the staff are extremely professional and very helpful to us the relatives.
As a family, we could not be happier to know our mum is being looked after in such a caring and
safe environment.
A huge thank you to all staff at Ashley Park.
Reply from Emily Wilson, Customer Service Administrator at Ashley Park Care Home

Thank you for sharing such a kind review with us, we really appreciate it. I am so pleased that our staff are providing high-quality care for your Mum. I hope she continues to be happy in her environment during her stay. I will pass on your kind words to the home manager. Thank you again, best wishes, The Bupa Customer Care Team.

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Review from Yvonne T (Wife of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly and caring. The remark on cleanliness relates to the cleaning of the resident's room.
Reply from Emily Wilson, Customer Service Administator at Ashley Park Care Home

Thank you for your review. I will be sure to pass your comments onto the home manager so they are aware of improvements that can be made. The Bupa Customer Care Team.

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Review from Charlotte R (Friend of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a senior SRN and have had a lot of experience in the care of the elderly. I am convinced that my friend has landed in a very caring home for terminal care and has been reasonably happy for the last two years, though is now tired but appreciates all that is done for her.
Reply from Emily Wilson, Customer Service Administrator at Ashley Park Care Home

Thank you so much for your kind review, I am so pleased that your friend has been happy throughout their stay. I will pass your comments onto the home manager. The Bupa Customer Care Team.

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Review from Rod (Son of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having by now been in Ashley Park for six months, my mother is comfortable and relaxed. She frequently comments on the friendliness and kindness of members of staff. She enjoys her meals in the dining room or in her own pleasant ground floor room from which she has a beautiful view of the countryside.
She's an active participant in and very much enjoys the program of activities provided in the house (though would enjoy this even more if some activities were scheduled occasionally at weekends). All in all, she has definitely benefited from her first six months at Ashley Park.
Reply from Rose Pickering, Customer Service Administrator at Ashley Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Ashley Park Care Home is calculated as follows: ( (144 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Park Care Home to verify any information. View our terms and conditions. Ashley Park Care Home has an Enhanced Service - more info.