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Ashley Park Care Home

The Street, West Clandon, Guildford, Surrey GU4 7SU
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We visited Ashley Park we liked it straight away; friendly, calm, cosy and safe.Sue M(Daughter of Resident/Service User)
Ashley Park Care Home, Guildford
all the staff were excellent. Mum felt so at homeJulie B(Daughter of Resident/Service User)
Ashley Park Care Home, Guildford
I could not have wished for more for my father and he was treated with respect and dignityMandy P(Daughter of Resident/Service User)
Ashley Park Care Home, Guildford

Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff...  

Care Provided by Ashley Park Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,500
Nursing CareFrom £1,595From £1,753

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Ashley Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Victoria Taylor(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (3)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley. The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Ashley Park Care Home Reviews (94)

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9.8

Ashley Park Care Home has a Review Score of 9.8 (9.788) out of 10, based on 15 reviews in the last 2 years. Over all time Ashley Park Care Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from David D (Son of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience
The nursing care has been very good and mum's health and quality of life has improved since being looked after by the home.

Despite all the problems with staff recruitment, the quality of care provided by the staff has been excellent.

Reply from Gabriella MIils, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we pleased to hear that your mum's health has improved during her stay. We appreciate your comments on the care given and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Peter W (Friend of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

An excellent atmosphere of caring and attention to details. Surroundings are first class.

Reply from Gabriella Mills, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff here and will share this with the care home's manager. The Bupa Customer Care Team.

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Review from Amanda R (Niece of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

Very friendly and helpful staff. Lots of care shown to residents. Clean, secure and well-maintained premises. There was a good sense of calm and peace. Residents seemed comfortable and happy.

Reply from Josephine Gaupholm, Customer Adviser at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home. We are pleased to hear about your positive experience and appreciate your comments about the friendliness of the staff and comfort of the home. We will pass your comments on to the home's manager. The Bupa Customer Care Team

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Review from Tessa C (Friend of Resident) published on 30 July 2018 Submitted via Website
Overall Experience

My mother was a resident of Ashley Park and since she passed away I have continued to visit her friends who are still there. The atmosphere is welcoming, friendly, professional and kind with residents, if they wish, participating in a wide variety of activities. Yesterday there was a threesome playing scrabble, some sitting outside in the shade chatting and the activity room was full of eager attendees. The staff are excellent and caring and it is a pleasure to pop in and catch up with the good friends that mum made whilst she was there.

Reply from Gabriella Mills, Customer Advisor at Ashley Park Care Home

Thank you for your review of Ashley Park Care Home, we are sorry to hear about the passing of your Mother and hope she enjoyed her time at the home. We are pleased to hear that the residents enjoy the activities provided and that everyone is well cared for. We appreciate your comments on the home...  

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Review from Tim B (Son of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

Despite being very expensive, I find the manager and staff very pleasant and professional. This home reminds me of a hotel, which is a good thing.

Quite frankly you are the best and a great place for my father, who will be 99 in August, to spend the last years of his life.

Reply from Gabriella Mills, Customer Adviser at Ashley Park Care Home

Thank you for your review. We are pleased to hear that you have had a positive impression of our care home on your visit with your Father. We appreciate your comments of our staff and will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from A B (Daughter-in-law of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience

Welcoming. Good, friendly atmosphere. Clean - new carpet very welcome. Satisfied resident - so visits are a pleasure. Easy parking.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Pauline D (Friend of Resident) published on 9 March 2018 Submitted via Postal Card
Overall Experience

First visit to this home. Very pleasant atmosphere and staff can only tick options I have seen. Building in beautiful surroundings. Nice visit.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review and kind words, I'm so pleased to hear that you enjoyed your visit.

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Review from E T (Sister-in-law of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience

Although the patient has had a stroke and is very elderly within her capacities she seems content. She is being well looked after and likes the room and the fact she can see out of the window.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. I'm pleased to hear that your relative is content and well cared for, I hope that this gives you peace of mind knowing that they are safe and well cared for.

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Review from Brenda H (Friend of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

There is always a welcome when we visit and the home has a friendly atmosphere. It is where we can relax with the person we came to see and the surrounding beautiful gardens are so beautifully looked after.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. I hope you enjoy many more visits with your friend and can relax in the gardens in the summer.

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Review from Mirian H (Friend of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

25th January 2018 my mother and I had a lovely time when we visited an old family friend who we last visited when my father was alive and mobile in the summer of 2015! After a long illness bravely borne Daddy passed away in February 2017 and we had not seen her for a long time. We were thrilled to find her looking well cared for and able to remember who we were. The receptionist made us very welcome and despite the fact that new carpets were being fitted we were accommodated in the lounge on a new carpet and served a very welcome mug of tea with milk and one sugar. Thank you!

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm sure that your friend will have been so glad to see after such a long time and that you had lots to catch up on. It is lovely to know that she is looked after so well.

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Review from A M (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

My 90-year-old mother came in for respite care after she fell over and could not walk. Several weeks later when she was back on her feet, she decided to stay permanently. She is so much happier, enjoys the company and it is a pleasure to visit.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. I'm so glad to hear that your mother is happy in our care and I'm sure she will have made new friends as well. This must give you comfort knowing that she is happy and settled.

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Review from David C (Friend of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

Good visit. Resident well looked after. Unable to answer all questions.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. I'm so glad that your friend is well care for.

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Review from Sally P (Friend of Resident) published on 2 January 2018 Submitted via Website
Overall Experience
The staff at Ashley Park always seem very friendly and efficient. There seems to be more continuity of staff than in other similar facilities, and when staff do leave, it is often for higher training and promotion.
The food seems excellent and home-cooked.

The house is lovely and residents are encouraged to use the beautiful grounds in summer.

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Review from Walter D (Friend of Resident) published on 18 December 2017 Submitted via Postal Card
Overall Experience

This is an excellently run care home. It obviously has superb management creating very happy residents and staff.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from S D (Friend of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful. It is very clean and there are no odours other than the smell of home cooking!

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from S T (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card
Overall Experience
My mother appears happy and well cared for. Her room is clean, bright and warm. The carers I have met have been terrific, thoughtful, kind and gentle.
The house is old and awkward but seems to be well maintained.

I cannot comment on several aspects as I have no experience but there is a good atmosphere and the staff are super.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review and kind words about our staff at Ashley Park. I'm so glad to hear that your mother is happy and well cared for.

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Review from J L (Grandson of Resident) published on 5 October 2017 Submitted via Postal Card
Overall Experience
A lovely care home.

The staff are always friendly and attentive.

Reply from Jayne Duck, Customer Services Administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from J T (Friend of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience

Staff are very helpful and attentive to residents. Lovely venue and location. Well staffed at dinner time.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from D M (Wife of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

I particularly like Ashley Park because it is a small home in beautiful grounds (well kept) I know most of the staff (permanent) and find them all very caring to my husband. I have already recommended it to a couple of friends for their relatives.

Reply from Jayne Duck, Customer services administrator at Ashley Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from T B (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience

Ashley Park has been incredibly supportive of my mother since she first visited for respite in November last year and later from February when she returned as a permanent resident. My father has very recently passed away and the care and understanding shown to my mother by all staff has been exceptional.

Reply from Jayne Duck, customer services administrator at Ashley Park Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 July 2026

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

News (0) & Events (0)

News

There are no news items for Ashley Park Care Home.

Upcoming Events

There are no upcoming events for Ashley Park Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Ashley Park Care Home.

Meet the Team (1)

Victoria Taylor
Victoria TaylorJob Title:Home ManagerJoined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.

In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.

I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.

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