The Arkley Care Home

I am very grateful that all the nurses and carers took such good care of my husband!

The care my father received at the Arkley was faultless. Every member of staff - from carers and nurses to management, administration kitchen, laundry, cleaning and maintenance teams - was kind, helpful and made residents and visiting loved ones feel genuinely cared for. When my father moved into the home in 2023, we thought he might only have a few months left. Instead, thanks in large part to the wonderful care he received, he lived for another 3 years passing away peacefully in his sleep.

We looked at many care homes in the area. Arriving at Arkley, we were made so welcome by all the staff especially Denisa, Colette and Sam. Delighted we made the right choice.

When manager around looking well after people and place looks nice. Feeling well looked after and safe. Manager very kind always happy to help. Feeling like in my own home.

My dad was looked after at The Arkley from August 2024 until his passing in January 2026. The care and kindness he received as a bedbound, dementia sufferer was second to none, and I cannot thank the staff enough.

The home's manager + deputy manager are amazing. I could not have wished for better. They are super aware and intelligent as well as compassionate towards vulnerability in their residents. Their attention to detail even how care is given is very much appreciated and make me far more confident I made the right choice for my mother.

My dad has been there for nearly 3 years. The care he has received has been excellent. Nothing is ever too much trouble and the staff always seem to have a smile on their faces. When Dad has been unwell, they have immediately dealt wtih it, and helped his recovery enormously. In addition the range of activities is wide and great seasonal on religious events. The food is also varied and tasty.

My Mum is very pleased after moving into the Arkley Care Home. The most important thing is that the manager Denisa and all her staff are friendly, helpful, well-organised and caring people who do their best to make the residents feel comfortable and treated with dignity.

My overall experience at the Arkley Care Home has been and still is excellent. Since the new manager took over, her leadership has seen big changes in the care home. As in staffing, Denisea runs the home to a high level and tactfully pushes all her staff to perform to their best at all times when on duty. I find all staff in all jobs very efficient, and I am very happy with the care and consideration my wife is given.

A great place. The staff are very friendly, and nothing is an issue. Food is good. Housekeeping and cleaning of clothes are very good, a quick turnaround when clothes need to be returned to the room. Managers are brilliant.

Food could be smaller portions.

My Mum has been at the Arkley Care Home for 2 years. She is well looked after & cared for. The care home support staff, nurses & office & activity coordinator are all helpful & friendly. The home manager recently changed & is noticeable better, being very supportive & actively interested in my Mums well being & is helping to encourage my mum to participate more in the various activities, which are well thought out. Mum particularly loves the little dog that comes in regularly & sits on her lap, both dog & owner are a huge hit with Mum, she really looks forward to their visits .. hope this continues :-) The only aspect I am not struck on is the food, I appreciate it must be extremely challenging cooking for senior folk, coupled with so many dietary requirements but it does not look in the least appetising, which is a shame as Mum loved her food prior to being in the home. Overall, we are pleased with the Arkley Care Home, Mum is well cared for we would recommend.

Nice room, pleasant general surroundings.

The staff and management have always been extremely friendly to me and I've only ever seen them behaving in the same way towards residents. They are approachable and always happy to help. The care home is in very good condition and is always clean. There are lots of activities and events on offer for residents to join in with.

Room could do with decorating. Much better since new management has taken over - staff friendly and helpful. Mum is well looked after.

Should you so wish, I would be happy to discuss any of the points raised in person or on the telephone.

This home rates second to none. The quality of care my dad got was five-star. When you walk into the home, a warm, friendly welcome is given. My Dad loved it here. I would recommend this home to anyone who wants to put their loved one into a care home.

I am very pleased with the care and support my dad has received at this care home. A very much warm and friendly atmosphere, the staff are absolutely amazing and they tend to my dad with such care. I am extremely happy with the care he receives and very grateful to all of the team.

I don't see my mother often but since new management I feel happy in the knowledge my mother aged 99 is being well cared for. All the staff are friendly and caring and they encourage my mother to leave her room which is not easy due to her hallucinations. Mum's room is clean and tidy. I also notice there are always staff about which is important as I know they are popping in and keeping an eye on her. We recently celebrated Mum's 99th which the staff did beautifully. I feel confident that Mum is being looked after.

Very friendly staff and manager who have helped my mum settle into the home quickly. Good food, range of activities and always made to feel welcome when visiting.