The Arkley Care Home, Barnet, London
The Arkley Care Home, Barnet, London
The Arkley Care Home, Barnet, London

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and convalescence care, as well as in helping younger adults with a physical disability.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Group: Bupa Care Homes

Person in charge: Sam Ndlovu (General Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): French, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Arkley Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

5.9 The Arkley Care Home has a Review Score of 5.9 (5.875)

The Review Score of 5.9 (maximum of 10) for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Arkley Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4 for The Arkley Care Home is calculated as follows: ( (12 Excellents x 5) + (11 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 35 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.875 Points relating to the number of positive Reviews for The Arkley Care Home is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250 , then divided by 2 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Arkley Care Home?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Arkley Care Home

  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

It is a worry to leave a relative in a care home, and I must admit that I was worried. However, the staff do make a real effort to look after the residents as well as possible. They are always happy to get something or do something to help. The resident is washed and clean, and an effort is made to keep them as physically active as they can be. The management really wants to run it well. Nothing more that you can ask for, and I am confident that she will be well looked-after.

How likely would you be to recommend The Arkley Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Arkley Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I was very satisfied with the care and attention I received during my short stay. The staff were very polite and generally very caring. The food was of a high standard. I had a premier room which was excellent.

How likely would you be to recommend The Arkley Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Service Administrator at The Arkley Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Like the home. Wife is looked after and is happy here.

How likely would you be to recommend The Arkley Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Arkley Care Home