The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.7 93 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Denisa Ghiriti (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Visiting

  • We’re just two minutes from the A1 and five minutes from the M25, with on-site parking. There’s a tube station at High Barnet, two miles away, and Elstree and Borehamwood train station is less than three miles away.

Parking

  • On-site parking available.

The Arkley Care Home Reviews (93)

Total of 93, showing 41-60
9.7

The Arkley Care Home has a Review Score of 9.7 (9.665) out of 10, based on 22 reviews in the last 2 years. Over all time The Arkley Care Home has 93 reviews.

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Review from T T (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the pandemic, our mum moved into the home under challenging circumstances for everyone. However, throughout, we have found the staff to be friendly and kind. Mum has settled in well. We are grateful that Mum is allowed visits from us as she has dementia and one-to-one contact is so important.
Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for taking the time to leave your review. We are glad to hear that our staff were able to support and reassure you through this transition in difficult circumstances. It is so nice to be able to now welcome you in for visits. Please let us know if there is anything else we can do to make your Mum as happy as possible in our care.

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Review from Karen H (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was Mum's 83rd Birthday and my husband and I have just had an amazingly memorable visit with her. Mum's receiving End of Life care, so this Birthday was extra meaningful. We arrived to a beautifully decorated room with balloons and streamers everywhere. A fantastic Birthday cake was brought up
and Happy Birthday was sung by a chorus of carers. The cake was delicious and Mum managed a few mouthfuls. I can't thank the manager and other team members enough, for making this day so special. I leave Mum after every visit, knowing she is in safe hands, getting the best care and loved by all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind review. We are so glad we were able to make your Mum's Birthday special for all of you. I will certainly pass your thanks on to the whole team. Thank you for choosing us to look after her.

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Review from V F (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Arkley since February 2020 (just before the first lockdown of the pandemic).
He has advanced Parkinsons now along with other conditions and has very limited mobility, so it has been a very challenging time, as it has been for everyone.
The staff at The Arkley have
been wonderful throughout; they’ve worked tirelessly to help keep me in touch with my dad and looked after him both medically and mentally.
The nursing team are second to none; he has the best care, and I feel confident that his medical needs are being looked after, even in these frustrating Covid times!
The management team and the team that coordinate socialising which includes visits and contact with my dad are truly amazing; I am so grateful to them. Nothing ever too much to ask for; they feel like family members to me. They even organized a ‘birthday visit’ for me with my dad - including a bottle of fizz and a cake! So, so special; it was the best birthday I could have wished for!

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are glad to hear that you felt well supported throughout this difficult period by everyone at The Arkley and that they went to such efforts to make your birthday visit special. I will certainly pass your lovely comments on to the whole team.

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Review from Tom P (Grandson of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is so happy here! Best home ever. All staff here have done such a good job keeping all residents happy and safe during this pandemic. Regularly kept up to date with how she is and have FaceTime sessions set up. Couldn’t ask for any better!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from Mike J (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the recent inside visit to my father at The Arkley Care Home, I was impressed at everything they had done to make an indoor visit possible. I cannot think of anything better that they could have done. I entered the COVID safe room from outside, thus having no contact with the other residents inside.
Dad was brought down on the inside. Both were separated by a screen and space. Much better than the tent, but that was the best venue at that time.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard having restrictions on visiting a loved one. Please let us know if there is anything else, we can do to help.

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Review from Phil B (Husband of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are obviously experiencing unprecedented times at the moment but The Arkley staff and management have risen to the challenge heroically with homes being in lockdown. They have enabled me to have a FaceTime chat with my wife every day if we want to. This has gone a long way to keeping things as normal
as possible and ensuring my wife is relaxed and happy.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for trusting us with your wife's care. We are very happy to hear you are satisfied with the quality of our care.

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Review from Maggie G (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I write this under very difficult circumstances. Firstly, my mother lays in a waking coma at the Arkley Nursing Home during the lockdown of Coronavirus 2020. She has been in that condition since arriving at the home back in February of this year. Quite remarkably, the staff elected to lockdown with,
at the time of writing this with all 48 residents over the age of 70. A selfless and admirable commitment to both nursing and residents. The staff have been truly incredible at maintaining my mother’s comfort and dignity whilst having to find a balance of caring for many others. On an hourly basis, the home has to release several members of staff to assist in my mother’s care. The staff seemingly remain calm and composed at all times and are forever reassuring to us that my mother is calm and comfortable. They allow us regular contact either via phone call or FaceTime/Zoom without any hint that they are under pressure. I would not hesitate to recommend the Arkley Nursing Home.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Brian H (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered The Arkley in February 2020 after suffering complications during major surgery. As a result, she has complex handicaps and needs 24-hour nursing care for the rest of her life. On first visiting The Arkley, I was immediately struck by the sense of light, space and calm that prevailed
and felt that she would be content there. I was well satisfied with the care plan outlined and decided that I need not visit other possible homes. These good initial impressions have been more than delivered. The repeated infections that she picked up in hospital have not featured in The Arkley and her general comfort and well-being are much improved. Shortly after her admission came the vicious COVID-19. It is a tribute to the leadership of the manager and the efforts, skill and dedication of her staff that this aggressive virus has not been allowed to enter Arkley. I am satisfied that my wife of 62 years is in the best possible hands.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M R (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at The Arkley Care Home. I am well looked after and the carers are 'caring' friendly, helpful and willing. The questions below are not always easy to answer e.g, 'activities' - I prefer not to take part in them as I am happy with my computer, TV and books. I don't understand 'facilities'
- obviously that is a bedroom (can't use as I'm immobile) and a TV is provided. Also, library books are brought regularly until coronavirus.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for taking the time to leave your feedback.

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Review from Hazel G (Partner of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident of The Arkley for the past 8 months. From day one the staff have made him feel welcome, safe and secure. They are always friendly and welcoming to me and immediately contact me if they have any concerns. It was my partner’s birthday recently and he was presented with a
wonderful cake along with staff singing ‘Happy Birthday’. During these recent challenging times, they have gone out of their way to arrange “FaceTime” calls for us, this has meant so much to us both.
I cannot thank the staff and management enough and wouldn’t hesitate in recommending The Arkley.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave us such lovely feedback.

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Review from Mark L (Son of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was very reluctant to enter the care home situation. However, everyone at The Arkley made him feel safe, secure, and welcome. Would highly recommend to anyone thinking of putting a loved one into care.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for trusting us with your fathers care. We are very glad to hear you can feel at ease while he is looked after.

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Review from Marc C (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the manager for all your hard work and to all your team.
I know that my mum is in safe hands. It’s easy to tell when people genuinely care.
Keep safe and well.
Best wishes.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such kind comments. We really appreciate it.

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Review from Ian T (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care at the Arkley is consistently good and despite the pressure brought about by the lock-down, staff and management continue to provide a fast and effective response to individuals health needs.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We really appreciate the kind comments.

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Review from Lucy H (Granddaughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has now been a resident of The Arkley for almost a year and a half, we have constantly been updated with everything going on in the home including her well being, medication and just general day-to-day activity. This is so important for us as a family to be connected with the care home and
to know that she is in the best possible hands when we cannot be with her. During this coronavirus crisis, the home and all of its staff have gone above and beyond what we or anyone else could have expected with increased communication and video calls whenever it is possible, to allow us all to still feel connected whilst keeping to the strict safety guidelines. That really says it all about the management and staff at this care home, it is not their obligation to put themselves out this much for us, especially in a situation that is taking its toll on all NHS and care workers across the country, yet they still do. We owe so much to all that work there as they really are a fantastic team.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are very happy to hear you can feel at ease with your grandmother in our care. Thank you for the lovely comments.

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Review from Francesca B (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Arkley have been amazing looking after my mother - they are efficient, observant and always exercise empathy and compassion when working with my mother. My mother who suffers from Parkinson’s and is now at end of life however I have some peace of mind because I know how well she is cared
for. The care staff have been incredible especially during this pandemic and they are a credit to Bupa. The manager is super-efficient but also highly approachable and will always make time to discuss any concerns I have. I have nothing but praise for all the Arkley staff.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are so sorry to hear about your mother being on end of life care. Please let us know if there is anything else we can do for you or your family and thank you for such kind comments.

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Review from Blossom H (Friend of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners Nan is in the care of Arkley Care Home. The love, care and support shown to his Nan in the home and to the family is incredible. A huge worry on my partners mind during Covid was him not being able to contact his Nan but this being proven to be the least of his worries now. The manager has
provided consistent contact with the family, including video calls so they can all talk and see each other. However busy they must be, nothing ever seems to be a problem. His Nan is treated by all of the amazing staff as family, instead of just a resident in a care home. Each one of you are amazing and cannot be thanked enough.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the kind words.

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Review from Andrew C (Son of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at this home for about 3 years and I have found the level of care to be exemplary. Not only do I feel comfortable that my father is in very good hands so far as his health is concerned but we as a family are kept updated and included in his care plan on a regular basis which is very
reassuring. The home is clean, bright, friendly and the staff and management are enthusiastic and responsive.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your father in our care.

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Review from Hilton E (Son-in-law of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law went into the Arkley for a weeks respite care following major back surgery.
We found the Home very friendly and welcoming. We really felt we were part of a very large family.
The staff were all very caring and conscientious. Patients were treated with love and respect.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are happy to hear you feel like a part of our Arkley family. Thank you for choosing us for your mother-in-laws care, we hope to see her again in the future!

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Review from Paul P (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at The Arkley for a year and 5 months, she is very happy and well cared for in this excellent home. The home environment is welcoming and friendly and that applies to all the management and wonderful staff that make every visit a complete pleasure.
I cannot recommend this
home highly enough, as a family we have peace of mind that mum, gran is in the best place for her complex needs! Well done to everyone at The Arkley.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the amazing feedback.

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Review from Jennie W (Friend of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Arkley are the most wonderful, thoughtful amazing men and women. They have looked after my lovely friend who has been in the home for 18 months. My friend's family are also amazingly kind and loving to their mum and grandma. They can all go about their daily life knowing that their mum
and grandma is in the best possible hands until they visit her at the end of their busy days. A place that residents can all call home which exceeds all expectations.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate this amazing feedback.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for The Arkley Care Home is calculated as follows: ( (189 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 254 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.

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