The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.7 93 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Denisa Ghiriti (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Visiting

  • We’re just two minutes from the A1 and five minutes from the M25, with on-site parking. There’s a tube station at High Barnet, two miles away, and Elstree and Borehamwood train station is less than three miles away.

Parking

  • On-site parking available.

The Arkley Care Home Reviews (93)

9.7

The Arkley Care Home has a Review Score of 9.7 (9.665) out of 10, based on 22 reviews in the last 2 years.
Over all time The Arkley Care Home has 93 reviews.

Overall Experience
  • 72
  • 19
  • 2
  • 0
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Date Published
  • 93
  • 6
  • 15
  • 22
  • 71
Reviewer Connection to The Arkley Care Home
  • 32
  • 20
  • 13
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 81-93
Review from Jenny P (Daughter of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very friendly and caring team who tried very hard to make my mother as happy and comfortable as possible - they really helped us through a difficult time during her final weeks, and we very much appreciated the care and consideration we were shown. Thank you Arkley Care Home!
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the team being friendly and caring. We will share your comments with the home manager. Out deepest sympathies, the Bupa Customer Care Team

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Review from Christine H (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum sadly passed away in Oct, she went into care home in May we visited everyday so feel able to highly recommend this home. All the staff were very caring to mum and all the family. They made a very difficult time in our lives easier to cope with. Towards the end, they were all so kind to us all.
And my mum passed away peacefully due to their care and kindness.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum received while there. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team.

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Review from Hazel C (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at The Arkley Care Home for a number of weeks' recuperation after an extended hospital stay.
Our whole family are so grateful for the kindness and respect shown to him and to us by all members of staff.
It makes a big difference knowing that he is safe and well cared for whilst
he gets his strength back.
The home itself is bright with large rooms. There are fresh flowers everywhere and home cooked food. My father has even been asked for a list of his favourite foods so the chef can prepare him special meals.
The home is very clean and the staff all seem to take a pride in working there.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the kindness and respect shown by the staff towards your father and family. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Denise S (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been bowled over by the care and attention given to my parents whilst staying at Arkley - All the staff have all gone out of their way to make their stay as comfortable and accommodating as possible and no detail has been overlooked. You just have to ask! The care and medical care has been of
paramount importance and each and every person has been treated with dignity in a very friendly environment. Thank you to the whole team of Carers with a superb leader.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your parents have received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Ann C (Friend of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly and attentive and very responsive to queries.


I would highly recommend this home.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being attentive and responsive. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from D P (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family are so grateful for the wonderful service that the team leader and her team at Arkley Care home provided to my mother/grandmother to my son. In the short time my mother was residing at The Arkley, she had a very pleasant, comfortable and peaceful stay. The team leader and her team are a true
asset to the Bupa company. We want to let you know that you have very special people working for you and that we want them to be rewarded. From the bottom of our hearts, thank you.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home . We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding having special people working on the team. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Anthony M (Nephew of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the overall presentation of this nursing home. All the staff were very helpful and polite. Every effort was made by them to ensure that our Aunt received the care and attention she required. Her room was spacious and we were able to personalise it and make it homely. Nothing
was too much trouble for the nursing staff and the chef made sure she ate whatever she wanted. Very impressed with the cleanliness. The reception staff were excellent as were the management team.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are happy to hear that you and your aunt have had a positive experience at the home and appreciate your comments regarding the attention your aunt received and the homeliness of the home. We will share your comments with the homes manager. The Bupa Customer Care Team

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Review from C C (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was at the Arkley Nursing Home for nearly nine years. During that time, her care was exemplary. She was treated with dignity and respect. The staff were always friendly and welcoming and the nurses promptly informed us of any changes in her medical needs. We were particularly grateful for
the sympathetic and understanding treatment both she and the family received in our mother's final days - nothing was too much trouble.
Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that you and your mother have had a positive experience at the Arkley, and appreciate your comments about the staff's sympathetic treatment during your mother's final days. We will share your comments with the home's manager. Our condolences, the Bupa Customer Care Team

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Review from S B (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been staying at The Arkley for 4 months following the death of my father.
Although they are very busy, the staff always find the time to chat which is a great help in dealing with my grief.
If you have a problem, management is always willing to listen and help if required.
I will be keeping
in contact after moving into supported housing.
Reply from Natalie Krisman, Customer Service Advisor at The Arkley Care Home

Thank you for your review and I am glad to hear that you have been well supported and cared for at The Arkley.

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Review from Peter P (Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleasantly surprised with all aspects of this establishment.
It is a wonderful place to spend one's twilight years.
The staff are all absolutely marvellous in their care and attention to our needs.
I have come to regard each and every one of them as 'personal friends' rather than
'paid carers' within the nursing and ancillary fields.
Full marks to everyone involved.
Reply from Natalie Krisman, Customer Service Adviser at The Arkley Care Home

Thank you for your review and your kind words about our wonderful care staff.

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Review from Ches (Son of Resident) published on 20 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a worry to leave a relative in a care home, and I must admit that I was worried. However, the staff do make a real effort to look after the residents as well as possible. They are always happy to get something or do something to help. The resident is washed and clean, and an effort is made to
keep them as physically active as they can be. The management really wants to run it well. Nothing more that you can ask for, and I am confident that she will be well looked-after.
Reply from Rose Pickering, Customer Service Administrator at The Arkley Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Ian K (Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very satisfied with the care and attention I received during my short stay. The staff were very polite and generally very caring. The food was of a high standard. I had a premier room which was excellent.
Reply from Jayne Duck, Customer Service Administrator at The Arkley Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from E Y (Husband of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Like the home. Wife is looked after and is happy here.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for The Arkley Care Home is calculated as follows: ( (189 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 254 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 12 hours ago

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.

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Awards / Recognitions (7)

Meet the Team (0)

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