The Arkley Care Home

I have been most impressed by the level of care being offered. The staff overall have presented a warm and caring attitude towards residents and visitors alike. What has impressed me the most however, is the impact the new manager appears to be having. As I do not live locally, I am dependent on email and telephone communications, should I have questions that need to be addressed or responded to. I greatly value the personal care and attention the manager has devoted to addressing questions I have asked. I definitely feel that my friend's care has been enhanced because of this service. A lovely building is one thing, but it becomes so much more of a caring home with the correct staff in place. My thanks to all for what they are doing for all the residents.

Mum came to The Arkley Care Home needing care, love and nourishment. I am very pleased to say the team at The Arkley delivered on each count. We were very pleased with the care Mum received whilst at The Arkley. There was always a welcome for all family members when visiting.

Communications between carers over treatment procedures could perhaps be improved to maintain consistency.

Overall I am satisfied with the care my mother is receiving in The Arkley Care Home. The only problem has been in the past is that the level of care and listening hasn't been consistent but since the new manager has started I can see a lot of improvement. I feel like the staff are more disciplined, even more ecaring and listening to our concerns when something arise. I thank aeveroyne at The Arkley for being so friendly - everyone always sats 'hello' which is nice.

There are truly special people working here who consistently go above and beyond to ensure residents feel valued and cared for. From the chefs, maintenance, nurses and carers. Their patience, kindness, and ability to adapt to individual needs are exemplary. I am incredibly grateful for the support they provide and the positive difference they make in my mum's life.

My mum was a resident here for the last few months and as we are over 300 miles away it was so reassuring to have her in a safe place with caring staff to look after her. Whenever we visited, every one of the staff we met was so friendly and there was always a nice feel to the place, I cannot thank them enough for all the care they showed her.

The process of admission for my friend has been really well handled by care home manager, she has been really fantastic at communicating and keeping us in the loop. The manager and the team have been very welcoming and friendly to my friend as she adjusts to the new environment. So far things are going really well and I like the feel and the look of the home in general. Thank you for making this an easy transition for my friend.

Mum is respected and treated with dignity. We are appreciative of Mum's care. She has been made to feel very settled.

My father went into The Arkley Care Home for end-of-life care. We were unsure about moving my dad into any care home, however, the team of dedicated staff put our minds at rest. We were very impressed by how quickly Dad's health needs were assessed by external officials working with the home. As a result, my dad passed away peacefully and with dignity and we were supported by a medical nurse at the end. Thank you to all the staff at The Arkley Care Home.

In my professional life, I have visited many care homes over the years. The Arkley is one of the best.

From arriving at the care home last year we were made so welcome, the staff are very friendly, and the home is very welcoming. All care required by my friend was provided and was quality care. We have now left to go back home but will be returning for respite visits. Over 2 years we have been here, it is a home away from home. My family and I are eternally grateful.

Arkley Home is just the most lovely place, my aunt is so much happier here. Everyone is so friendly and the atmosphere is light and bright. We had a last minute booking for lunch which was very good, the home manager is fabulous. We are thrilled. Thank you!

My friend has been at The Arkley for a little over 2 years now. I visit each week and each time see how well cared for my friend is. Staff are friendly, the manager is approachable and always helpful. Thank you.

I feel that I can now submit a review of The Arkley, as it was a bit difficult before as we lost Mum in December 2023. Her time at the home, although fairly short, was amazing. She loved it and was so glad that she had finally made the decision to go. She involved herself in the activities every day and made friends with other residents. We wish that she could have been in the home for longer but at least while she was there she was living her best life. We received a lot of support from the staff who went out of their way to say that they loved looking after Mum and would miss her. It means so much to us to know she was so loved.

They also have lots of activities to occupy the residents, if they want to participate.

The staff make it easy to take my friend out and always give advice to make it a pleasant experience. The grounds in the care home are really nice for a lovely day to get fresh air. As I said before the staff are for me excellent.

The staff are friendly and approachable. Our good friend has no complaints at all. If you or your nearest and dearest are approaching crumblydom, I would recommend The Arkley Care Home.

My father who is ninety broke his shoulder and needed respite care for a few weeks. After multiple failed attempts to get him out of hospital (mainly due to transport issues), The Arkley Care Home stayed open late into the night on a Friday to allow him to be admitted. It was such a relief to get him out of hospital. The care he received during his six weeks in the home was extremely good, the staff were very caring and went out of their way to help him, this includes the reception/admin staff who did their bit to get him into the home in the first place. Everyone was very friendly and helpful and encouraged him to improve enough to be able to return home. This was very welcomed by all his family and we would certainly recommend The Arkley Care Home.

The staff at The Arkley cannot do enough for my mum. Every time I visit, I am told how much she is loved and a part of their family - you can really see how much they care. The staff are amazing, and after a terribly difficult year for us as a family, I am happy to know my mum is being cared for.

The staff at The Arkley Care Home are brilliant and compassionate, they really care for the patients. Always keep you updated on lots of issues, especially during Covid and how my friend was coping, so impressed. Many thanks.