The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.7 93 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Denisa Ghiriti (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Visiting

  • We’re just two minutes from the A1 and five minutes from the M25, with on-site parking. There’s a tube station at High Barnet, two miles away, and Elstree and Borehamwood train station is less than three miles away.

Parking

  • On-site parking available.

The Arkley Care Home Reviews (93)

Total of 93, showing 21-40
9.7

The Arkley Care Home has a Review Score of 9.7 (9.665) out of 10, based on 22 reviews in the last 2 years. Over all time The Arkley Care Home has 93 reviews.

Overall Experience

  • 72
  • 19
  • 2
  • 0
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Date Published

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Review from S M (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I can now submit a review of The Arkley, as it was a bit difficult before as we lost Mum in December 2023. Her time at the home, although fairly short, was amazing. She loved it and was so glad that she had finally made the decision to go. She involved herself in the activities every day
and made friends with other residents. We wish that she could have been in the home for longer but at least while she was there she was living her best life. We received a lot of support from the staff who went out of their way to say that they loved looking after Mum and would miss her. It means so much to us to know she was so loved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are so happy to have been able to provide your mum with this care during her last days. Hopefully, it is reassuring knowing how well she was looked after at The Arkley. Thank you again for choosing us to care for your mum.

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Review from J M (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Arkley Care Home very clean and comfortable the manager and staff are always on hand at all times for any questions.
Staff are very caring and understanding they have a lot of patience and take their time to explain things and help to support the residents.
The food is excellent and looks
very appetising.
Staff are on hand to help residents with their food when needed
I find the layout in this care home very good and the security is excellent and the bedrooms are very nice with ensuite bathroom facilities.
They also have lots of activities to occupy the residents, if they want to participate.

Reply from Grace Langfield, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you feel your loved one is taken such excellent care of by the staff in our home, everywhere from the catering to the activities and care. We will certainly pass your comments on to the manager.

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Review from Laurence L (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was hospitalised to The Arkley in February 2023 as the result of a fall when he fractured his knee. Once we realised that he would not be able to walk again we asked his local council whether he could move here permanently as he is so pleased with the care and attention that he receives. This
has just been agreed. The nursing care in particular is exemplary - especially looking after bed sores and blisters on his heels. He recently had a bout of pneumonia and we were so thankful he was in the home with nurses around rather than at home. His room is very pleasant and he really enjoys the food. Our only criticism is that it feels like there aren’t always enough carers around. Sometimes it can take a while to get anyone to respond to calls, eg to be washed or lifted in and out of bed. However, in comparison to being home waiting on carers, this is insignificant. All in all, we are very pleased he ended up at The Arkley and are delighted that he can now stay here permanently.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely comments. We are so pleased to hear your father's placement has been agreed to be permanent and that he is getting the right level of care and attention. It is always nice to hear from family members feeling like their loved one is cared for and looked after. If there is anything else we can do to make his stay as comfortable as possible, please don't hesitate to let us know.

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Review from A M (Friend of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful. Really look after patient, friendly staff who really care.
The staff make it easy to take my friend out and always give advice to make it a pleasant experience. The grounds in the care home are really nice for a lovely day to get fresh air. As I said before the staff are for me
excellent.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "very helpful" and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Paul S (Friend of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after our good friend excellently. He's always clean and tidy and doesn't pong!
The staff are friendly and approachable. Our good friend has no complaints at all. If you or your nearest and dearest are approaching crumblydom, I would recommend The Arkley Care Home.

Reply from Fran Donno, Customer Service Adviser at The Arkley Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the care that we provide and that your friend feels like part of The Arkley family. We hope to continue providing your loved one with the best possible care.

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Review from Jane B (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is ninety broke his shoulder and needed respite care for a few weeks. After multiple failed attempts to get him out of hospital (mainly due to transport issues), The Arkley Care Home stayed open late into the night on a Friday to allow him to be admitted. It was such a relief to get him
out of hospital. The care he received during his six weeks in the home was extremely good, the staff were very caring and went out of their way to help him, this includes the reception/admin staff who did their bit to get him into the home in the first place. Everyone was very friendly and helpful and encouraged him to improve enough to be able to return home. This was very welcomed by all his family and we would certainly recommend The Arkley Care Home.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear everyone in the home was very friendly and helpful and your father was encouraged to be able to return home.

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Review from Monique P (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Arkley cannot do enough for my mum. Every time I visit, I am told how much she is loved and a part of their family - you can really see how much they care. The staff are amazing, and after a terribly difficult year for us as a family, I am happy to know my mum is being cared for.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a part of our Arkley family. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again.

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Review from A M (Friend of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Arkley Care Home are brilliant and compassionate, they really care for the patients. Always keep you updated on lots of issues, especially during Covid and how my friend was coping, so impressed. Many thanks.

Reply from Rebecca Kellegher, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel at ease with your friend in our care at The Arkley. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Roy P (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Arkley since late 2018, since when her health has deteriorated due to late-stage vascular dementia. The staff at the Arkley continue to show Mum exceptional levels of care and compassion, for which the whole of my family is grateful.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from T H (Friend of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent the last fourteen months of his life, with advanced Parkinson's, at The Arkley in comfort and with good all-around care. He was well looked after. All the staff were friendly and showed great professionalism and appreciation of his condition and the limitations it imposed on him - while
at the same time having to work within the regime that Covid restrictions required.

Reply from David Mclean, Customer Service Adviser at The Arkley Care Home

Thank you for taking the time to leave your review and for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We hope The Arkley care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Robert K (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in The Arkley Care Home for just over 8 years. The home is very caring, clean and one of the best. All the staff are very friendly and looked after my Mum in a very caring way. The Arkley stands in a nice garden area. There is a good entertainment program if the resident wants
to join in. The Arkley are like one big family, of which I was glad my Mum was a part. My Mum passed away on the 10th May, so this is my last review and I’m going to miss my second family.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you and your mum felt like you were a part of our family. We are sorry for your loss, please accept our condolences. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review from A E (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was moved to the care home during the pandemic. She has been looked after and treated with kindness and compassion. All the staff are really lovely and helpful. Looking forward to visiting more now that the restrictions are eased off.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel Mum is cared for in our home and that you find our staff helpful. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from Richard B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is good. The staff are nice and my mum seems happy. Sometimes it takes a bit of a long time for them to answer the phone. Parking is good and free. I have been coming here for over a year and there have been no issues, apart from the covid restrictions.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that Mum is happy in our care home. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Paul C (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Arkley Care Home provides outstanding and very friendly service. My father is extremely well looked after by the excellent staff, who are always on hand with their expertise, efficiency and compassion.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your father receives in our care. Thank you for choosing The Arkley care home for your father's stay.

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Review from Cyrus M (Son of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Arkley have managed through these recent times with both the rigour required to deal with C19 but also very good communication and understanding the needs of the whole family. Whilst my father is actually receiving the care in the home, we also feel that the staff lookout for the other
family members too! Very kind.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments, We are very happy to hear you can feel at ease with your father in our care and that you all as a family feel supported. Thank you for choosing The Arkley for your father's stay.

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Review from Terry A (Son of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a better home for my Dad. The staff are wonderful and so friendly. The biggest compliment I can pay is that my Dad is so happy there and you can't ask for more than that. My Dad looked to be on his last legs when he went in there and now he's like the fella he used to be. Me and my
family can't thank the manager and her staff enough. I would recommend this place to anybody.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with Dad in our care and to hear the progress he has made. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.

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Review from Roy P (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at The Arkley continue to do a truly wonderful job providing care and compassion for our mum, who has been at The Arkley since September 2018. We could not ask for a more loving, caring and compassionate environment for our mum to live out her final years. The staff always go
over and beyond to ensure that Mum is comfortable and that, as a family, we retain great access to Mum, either in person or virtually through video calls.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care at The Arkley. Thank you for choosing us to care for her.

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Review from Lena B (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive, friendly and efficient. Very happy with Mum's care. The staff are super helpful and accommodating. Covid safe throughout. So happy Mum is in safe hands. Easy to make an appointment to visit. No issues at all.

Reply from Amanda Barnes, Customer Service Adviser at The Arkley Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with your Mum's care. Please let us know if there is anything more we can do to make your Mum's stay more comfortable.

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Review from Rose L (Sister of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is well overdue. First of all, I’d like to say a huge thank you to all the staff at The Arkley Care Home for their caring, compassion and patience in looking after my dear sister. My sister was barely 60 years old when she arrived at The Arkley, she was on death’s doorstep suffering so much
with her rheumatoid arthritis that we, the family, were sure that she would not be with us for very much longer. So it was unbelievable to see my sister, weeks later, looking so much better. Unfortunately, I do not get to see my sister as often as I would like, living abroad, but speaking to her on video calls and seeing the huge difference in her is so heart-warming. I and my family cannot thank the staff enough for all their hard work and dedication. They do a great and amazing job.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your lovely review. We are so glad that your Sister is now feeling much better in our care. Please let us know if there is anything else we can do to support both you and your Sister.

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Review from Mary V (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am bowled over by every brilliant aspect of Arkley. The care, the standard, the humanity, the kindness, the patience, the ambiance, the environment, the meals provided, the homely feel, the very high professional standards of all the staff and I do emphasise the warmth (and repeating myself) the humanity
and compassion towards the residents. The high level of care, the joys of a multi-racial staff, so experience and understanding is across a broad spectrum and not just an efficient, robotic response but such a comfortable experience for all concerned. It's obvious that information is reviewed, shared, and the staff are always there if I have a query, and the updates if needed, are fast and the delivery is always gentle and kind. Kindness is highly valued there and one of the most important aspects of care - care often in the face of complex and challenging patients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Arkley Care Home

Thank you for your lovely review. It is always so nice to hear words such as "humanity, kindness, patience and warmth" used to describe the care environment provided by our staff. We will certainly pass your comments on to the whole team. Thank you again for your kind words.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for The Arkley Care Home is calculated as follows: ( (189 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 254 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.

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