The Arkley Care Home

140 Barnet Road, Arkley, Barnet EN5 3LJ
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9.7 93 Reviews
  • The Arkley Care Home, Barnet
The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence care, as well as in helping younger adults with a physical disability.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass-domed central atrium is ideal for socialising in, while there is a choice of lounges and an on-site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa The Arkley Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Denisa Ghiriti (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Visiting

  • We’re just two minutes from the A1 and five minutes from the M25, with on-site parking. There’s a tube station at High Barnet, two miles away, and Elstree and Borehamwood train station is less than three miles away.

Parking

  • On-site parking available.

The Arkley Care Home Reviews (93)

Total of 93, showing 61-80
9.7

The Arkley Care Home has a Review Score of 9.7 (9.665) out of 10, based on 22 reviews in the last 2 years. Over all time The Arkley Care Home has 93 reviews.

Overall Experience

  • 72
  • 19
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Date Published

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Review from Toby P (Grandson of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Arkley Care Home goes above and beyond to look after anyone who is in their care. My grandma has been a resident here for about a year and a half and it was the best decision to bring her here after she couldn't cope with her illness at home. From the first day, they made her feel at home and all
the staff were excellent with her and they’re very patient and understanding. They also help us, as a family, with what’s going on with her and reassure us. Another thing they do is put on amazing events for all the residents and activities throughout the week. The Arkley is 10/10.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

We are very glad to hear you are satisfied with the quality of your grandmothers care. Thank you for your kind words.

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Review from George P (Grandson of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in The Arkley now for 6 months now. I was very very sceptical about sending her there, but boy was I wrong! What an amazing home all the staff make it, from the welcome reception through to the kitchen staff, cleaners, day and night shift team of nurses. Also, the activity team who make
all the residents' days full of fun-packed games, creative things to do and live singers (which I'm certain is my nan's favourite).
My nan has made special relationships with the staff since being in there and makes us all happy knowing that she is in great hands!
I'm speaking on behalf of my whole family, we cannot thank them enough for what they have done and will carry on doing.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such kind comments. We are glad to hear grandmother feels like a part of our Arkley family and you can feel at ease with her in our care.

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Review from Catherine S (Sister of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister lived at the Arkley for 12 and a half years, sadly she passed away in December. For most of that time, she was happy for about 8 years. She was able to join in with the activities, knitting, making cards and other craft projects. There were outings that she was able to go on. The last few
years my sister became more bedridden due to her disability. The staff were very helpful, kind and patient. I visited most weeks and got to know the staff well. Even when they were very busy, which was most of the time, they always had time for her. Some of the caring was not very nice but they always had a smile for her. If I had any concerns, there was always somebody to talk to. The care was wonderful.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Gill F (Daughter of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at The Arkley for 12 years and was very happy there. The staff, from the young dynamic manager down, are excellent. There is a good energetic vibe in this home to help the residents get the best out of their lives. The activities are excellent and varied if the resident is able to take part
in them. Mum loved the flower arranging, art, exercise, games etc. They kept her motivated and happy and helped her integrate and make friends with other residents and staff. The food is good and the home is clean and welcoming. Over the years, the home has had ups and downs but at the moment it is the best it has been and this is all due to the team of staff who currently work there. They are kind, compassionate, understanding, hard-working, thoughtful and caring. After Mum returned from hospital on palliative care, her last days were calm, caring, dignified and pain-free. Thank you, everyone, for working so, so hard when you come to work each day. It is appreciated.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such kind comments. We are very sad about your mothers passing, please let us know if there is anything else we can do for you or your family.

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Review from L E P (Friend of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superbly run care home. Attractive internally and externally. Standard of care is exceptionally high. All staff have been exceptionally caring, often going "that extra mile".
I could not wish for a more caring, comfortable and attractive establishment for my friend in his latter years.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear your friend is happy in our care.

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Review from R S (Brother-in-law of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and attention for my sister-in-law during her stay and especially during the last few weeks of her life.

Reply from Greta Narbutaityte, Customer Advisor at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss, please let us know if there is anything we can do to help you or your family.

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Review from Sean G (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff at The Arkley. My mum has been really well looked after and cared for since she moved in. The home is always clean and the staff have helped mum settle in quickly by engaging her in the different activities they run for residents.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such lovely feedback. We are very happy to hear your mother is settled well and enjoys taking part in activities.

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Review from Paul B (Son of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum received. The staff were fantastic, very caring and mum was made to feel comfortable. Food was good and the home was clean.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make her more comfortable.

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Review from Marc (Grandson of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only good things to say about the Arkley - the staff provide an outstanding level of compassion and care and provided for my grandmother’s every need. This was especially evident at the end of her life and I highly commend the palliative care provided. They were very responsive whenever an issue
arose and helped to make the last months of my grandmother’s life as happy as possible. This care also extended to the family.
They even went above and beyond to organise for her to leave the Arkley for the afternoon to celebrate a relative’s birthday party, something none of us believed was possible!

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your praise. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Linda M (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home and an excellent manager, who is very attentive and responsive to any queries/updates to care.
You do need to ensure you have a clear care plan early on to ensure consistency in care.
Food and environment is good. Caring staff as well.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your feedback.

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Review from Lindsay W (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Arkley Nursing Home for five months and I can't speak too highly of the quality and genuine caring of the care she receives. The manager has helped to reinforce a very thoughtful approach to care, and my mum is proactively and warmly encouraged to take part in activities.
She and we have especially appreciated her being taken into the garden when the weather is warm enough, and when the family gave her a tea party in the tea room, the room had been decorated to make it even more of a celebration. The manager regards Arkley as its residents' home and this really shows.
We are incredibly grateful.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for such a lovely review. We are very happy to hear you can feel at ease with your mother in our care and that you feel like a part of our Arkley family.

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Review from Julia B (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Arkley last June with terminal cancer. She was given two months to live.
The care and compassion she received was 100%. The staff from all departments were fantastic and she went on until April this year!
I’m positive this only happened with the care received. They also gave me
backup when I needed it.
The rooms are very comfortable and they try to make it home from home.
I can’t thank them enough.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are also humbled by such lovely comments. Thank you, again for trusting the Arkley with your mothers care.

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Review from Peter M (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident from April 2016 until his passing in April 2019.
I cannot express my gratitude to all the staff at the Arkley for the care, compassion and dignity they showed dad right up to his final day. I have grown to know them all very well and I felt so reassured knowing he was so well
looked after.
When Dad’s health declined and it was discussed that he might benefit from a hospice, he flatly refused as he saw The Arkley as his home and that’s where he wanted to be. My dad had nothing but kind words for everyone from the management. The nurses and health care assistants as well as the catering team and domestic staff.
I would like to express a personal thanks to the manager, the two senior nurses, the head chef and to the two domestic staff, who always had time to stop and have a chat with Dad when visiting his room.
I couldn’t recommend The Arkley enough..
Thanks again to the manager and her team.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your loved one received the best possible care.

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Review from Una O (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and friendly staff.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your kind words.

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Review from Jackie S (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is not the easiest person and has found the move to a care home very difficult. Nevertheless, the team looking after him have been patient, kind and caring. He has gradually settled in because the nursing staff are excellent and pay careful attention to his needs. He is bed-bound, has many
health needs and is a very reluctant eater, so has needed lots of encouragement.
Also, all the staff are very welcoming and responsive to the family and communicate with me very well.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents.We are very happy to hear you can feel at ease with your relative in our care.

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Review from M C (Husband of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Far too much banging and crashing throughout the day.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Debra F (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent 24-hour nursing care since moving into The Arkley Care Home in December.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for taking the time to leave your review, Debra. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Louise K (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently in The Arkley Care Home and the care she has received so far has exceeded our expectations. The residents are all well looked after and the staff are fantastic, helpful, kind and considerate. The building is homely and inviting with a warm cosy feel and a high standard
of cleanliness. We are so grateful for their realistic and sensitive approach to her end of life care.

Reply from Greta Narbutaityte, Customer Adviser at The Arkley Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue S (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is full of very dedicated staff who are friendly and approachable. They are a very busy home and the staff are constantly on the go but manage to be cheerful and polite when you meet them.
The home is warm and comfortable and kept nice and clean for the residents and the manager is very
helpful.
I would recommend.

Reply from Rachel Limbert, Customer Advisor at The Arkley Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from M N (Granddaughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan couldn't have asked for better care in the last 6 months of her life. We, the family, were made to feel welcome as well and use the home as our home! My nan received the best care in the last few days of her life. We were happy we didn't have to move her to a hospice, because she got the same care
in the nursing home.

Reply from Josephine Gaupholm, Customer Adviser at The Arkley Care Home

Thank you for your review of The Arkley Care Home. We are pleased to hear that your nan received great care and that the home, made you and your family feel welcome. We will share your comments with the home manager. Our deepest sympathies, the Bupa customer care team.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for The Arkley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for The Arkley Care Home is calculated as follows: ( (189 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 254 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Arkley Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Arkley, situated in the attractive North London borough of Barnet, welcomes residents with a wide range of residential and nursing needs. This includes people living with Huntington’s or Parkinson’s.

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