Puttenham Hill House Care Home

Puttenham Hill, Puttenham, Guildford GU3 1AH

Puttenham Hill House Care Home, Guildford, Surrey
Puttenham Hill House Care Home, Guildford, Surrey
Puttenham Hill House Care Home, Guildford, Surrey

Puttenham Hill House provides round the clock care for short or long term needs in a peaceful and safe setting.

Care plans are tailored to the needs of the individual and include palliative care, Parkinson's and Huntingtons's care as well as general nursing and convalescence.

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months, if they wish.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater for individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in their own rooms.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes, to history talks and reminiscence sessions.

Group: Bupa Care Homes

Person in charge: Rebecca Elliot (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): Bulgarian, German, Hindi, Italian, Lithuanian, Panjabi, Punjabi, Polish, Tagalog

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Puttenham Hill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Puttenham Hill House Care Home has a Review Score of 9.7 (9.667)

The Review Score of 9.7 (maximum of 10) for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Puttenham Hill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Puttenham Hill House Care Home is calculated as follows: ( (127 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 186 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puttenham Hill House Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Puttenham Hill House Care Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mum enjoyed her stay at the home. She wishes to thank all the staff who made this possible.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administator at Puttenham Hill House Care Home responded to this review on 03 Aug 2017:

Thank you for your review. I'm so happy that your mum enjoyed her stay with us and hopefully she will come and stay with us again for some respite.

I would like to say a big thank you to all the staff for the care that they showed mum in her time at your home (it was like home).

Mum felt she was among friends with all of you. The professional approach always shone through and well, what more can I say other than thank you and keep caring.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administator at Puttenham Hill House Care Home responded to this review on 10 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come you will look back on the time that your mum spent with us with good memories.

Mum needs full-time palliative care. My husband and I viewed a number of homes, some of those made us question whether this was the best course of action for Mum.
On entering Puttenham Hill our worries were allayed. The environment the staff have created is one of care, happiness and safety. Beautiful rooms and lovely lounges.
Mum feels safe and secure. All aspects of her care needs are catered for. Thank you to all included for looking after her.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jane Duck, Customer services administator at Puttenham Hill House Care Home responded to this review on 12 Jun 2017:

Thank you for your review. It is so nice to know that you don't have to worry about your Mum and can relax knowing that she is being cared for.

I am very happy with the care that my grandfather receives all of the carers are wonderful and they work so hard in the home, my grandfather always looks so well cared for every time I visit. He especially enjoys the activities and loves the ducks that have hatched at Puttenham Hill, I can't thank the care staff enough for all that they do. The manager is always pleasant and deals with any concerns I have. Very good service.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Puttenham Hill House Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

All staff were very kind and supportive to both myself and my friend throughout her time there. I also felt that Puttenham Hill House had a very homely feel to it which made us both feel at ease. Thank you.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Puttenham Hill House Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All staff, at all levels, show a professional yet cheerful manner, demonstrating empathy and above all, a genuine care for our Mother. All of which was delivered in good humour and attention to detail.
We witnessed the practice of staff that goes way beyond the role that they are employed to do. We have seen genuine affection for our Mother, a hug or a peck on the cheek goes a long way when she was down or frightened. We believe that these actions have provided a sense of security and well-being when it was needed most. With all of the concern over medical issues, it is easy to overlook the need to keep mind and emotions stable as well. This is something that has been catered for in an exemplary manner by all.
I have a number of shining examples of this behaviour by staff.
Would you please pass our admiration and gratitude on to all of the team with our thanks.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home responded to this review on 03 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mum received excellent palliative care in the final weeks of her life. The staff, without exception, were kind, caring and thoughtful. Mum was treated with dignity and a great deal of kindness. Her room overlooking the gardens was well appointed, nicely decorated and peaceful. Choosing a care home for my dear Mum was something I had hoped never to do but she could not have been better cared for anywhere. I feel comforted knowing that her final days were comfortable and peaceful. Thank you to all the team.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Puttenham Hill House Care Home responded to this review on 02 May 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My wife who is 63 years of age, was transferred to palliative care after spending 7 weeks in hospital. It was discovered that cancer had progressed to her brain causing seizures, acute memory loss and mobility problems. Having visited several care homes we decided that Puttenham Hill House would support my wife the best. It had a good feeling.

The level of professionalism, the kindness and understanding by all staff show to my wife, myself and our daughter. The palliative care team helped greatly in my wife's transition to palliative care for which I will be forever grateful. Thank you all!

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My dad has been a resident at Puttenham Hill House for over a year. He has a number of health issues but it's his Bi-Polar disorder which has always been his worst problem.
Since making his home at Puttenham Hill House he has been more stable with his depression, which is due to the amazing care and attention he gets every day.
He has been so happy, which enables us as a family not to worry as we know he is safe, happy and well looked after.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home responded to this review on 26 Apr 2017:

Thank you for sharing your lovely feedback with us. I am so pleased to hear that your Dad is happy and making improvements whilst at Puttenham Hill House, we wish him all the best. The Bupa Customer Care Team.

The carers, manager and all members of the staff at Puttenham Hill House are extremely kind and caring, always approachable and very friendly. There is a very happy atmosphere at the home and nothing is ever too much for them.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely feedback regarding the staff at Puttenham Hill House, I am so pleased you are impressed by their work. The Bupa Customer Care Team.

Beautiful location and easy to reach from the major road network. Friendly, family atmosphere and the staff are excellent. My wife is very happy there and I couldn't ask for better nursing care. I can't honestly think of any bad points.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Jayne Duck, Customer services administrator at Puttenham Hill House Care Home responded to this review on 07 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother is being cared for there. The staff are very helpful and friendly. My experience with this care home has overall been very good they look after the patients very well. The food is also very good . I can only praise all the staff there.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Rachel Elliott, Customer Service Administrator at Puttenham Hill House Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Have found Puttenham Hill House friendly, efficient, professional and caring. They have been understanding and accommodating.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister went to stay at Puttenham. My sister had been ill for a long time, they took such special care of her and to be honest more recently me as I have been treated for cancer. Such a great family atmosphere and obviously great care and food. My sister died peacefully in the best of care I couldn't have coped myself. They are angels it must be so difficult.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you to everyone at Puttenham Hill for helping to create such a happy and caring environment for my dad, in the last seven to eight months of his life. I will always be grateful, so caring cheerful and hardworking. Thanks also to the lads, it was nice to see one of the lads at dads funeral, I really appreciated it. Many thanks to one of the carers for her enthusiastic efforts to get dad involved. Thanks to the carers for the chats about football, so many good people I shouldn't single anyone out you are all so wonderful.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Granddad spent 5 years at Puttenham Hill House. The staff were attentive and encouraged him to become more involved in activities and making friends. The trips out of the home are well organised and appropriate and very much enjoyed by my granddad. The food always looked good and staff would always be popping in to check on him whilst chatting and seeing if he wanted a drink or help to the toilet. I am very grateful to the support and information sharing of Puttenham Hill House and would recommend them to my family and friends.

How likely would you be to recommend Puttenham Hill House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Puttenham Hill House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Puttenham Hill House Care Home