Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH
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9.9 63 Reviews
  • Puttenham Hill House Care Home, Guildford
Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence.

Stays can be from a few weeks to experience living at the home, a month while recovering from an operation or a more long-term move. Advance bookings available (up to 6 months).

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well-maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months. It feels very much like home, based in a peaceful area, surrounded by beautiful grounds and wildlife.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater to individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in the comfort of the bedroom.

Puttenham Hill House is a small community with a friendly atmosphere. Regular meetings are held with residents and relatives to listen to views and ideas. And there’s no pressure to join in with activities; residents are always free to choose what to do.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes to history talks and reminiscence sessions.

Follow the home on Facebook to find out more about the great things that go on day to day, search Bupa Care Home Puttenham Hill House.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ali Packham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.

Parking

  • Onsite parking available.

Puttenham Hill House Care Home Reviews (63)

9.9

Puttenham Hill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years.
Over all time Puttenham Hill House Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Puttenham Hill House Care Home
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Total of 63, showing 41-60
Review from G S (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found Puttenham Hill House to be a warm, caring home for my mother to recover from a bad fall. All the staff were considerate, helpful and caring.
Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review. We hope your mother made a full recovery.

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Review from Clair G (Daughter of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed here for her last couple of months for end of life care. I was very concerned about her going into a home due to all the press you read. However, my concerns very quickly disappeared. The home is spotlessly clean, also my mum was allowed a glass of wine whenever she wanted and the chefs
even ordered in her favourite food. I often stayed to have lunch with her or tea and cake in the afternoon which made the visits and the final time I spent with my Mum very precious. Also, each and every single one of the team were caring and gave my mum dignity, from the managers, carers to the chefs. Not forgetting the lovely nurses, one of them even stayed with my Mum in her final hour so she was not alone.
My Mum was very precious to me and if Puttenham Hill was good enough for my mum I promise you if you have to go through the same you will not be disappointed in Puttenham Hill, it is amazing!
Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for your feedback. We are saddened about your loss and please let us know if there is anything else we can do to help you through such a difficult time.

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Review from S C (Son of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to provide a recommendation and to be able to make it without reservation.
I could not recommend Puttenham Hill House more highly.
Reply from Greta Narbutaityte, Customer Adviser at Puttenham Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members, feeling like their loved one is cared for and looked after.

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Review from M W (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely atmosphere where everyone says hello and makes you feel welcome. You get the impression that the majority of the staff really care for the clients and enjoy their job. Agency staff have left my mother feeling "forgotten" and a hindrance but this is rare.
Fresh home cooked food with a great
menu and enjoyed despite my mother being a very fussy eater.
Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that overall you and your mum have had a positive experience at the home and appreciate your comments regarding the staff situation. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from E D (Husband of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is very happy, enjoys the food and gets on well with the staff. The staff are friendly. Puttenham House is very clean and airy with plenty of fresh air and entertainment.
Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding your wife being happy and enjoying her time at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Jean H (Daughter of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum has been at Puttenham Hill now for six years. One of the reasons we chose this home was because it had the feeling of being a real home and not a large purpose built institution – a home from home!


The staff are brilliant - caring, understanding and at the same time totally professional

and efficient; several have been there since she first went there! The food is of excellent quality and the home is kept impeccably clean.


The Activity Coordinator is imaginative, working tirelessly to: devise outings; provide a wide variety of diversions and activities; organise seasonal events; and still find time for a one-to-one with residents. Celebrations like Christmas, Easter and Summer Fairs are lively and relaxed with lots of visiting animals and children; and laughter!


Thank you Puttenham Hill for giving us peace of mind that our Mum is well looked after, safe and happy!

Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that you and your mum have had a positive experience with the care home and appropriate your comments regarding the homeliness of Puttenham Hill and the variety of activities. We will share your comments with homes manager. The Bupa Customer Care Team.

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Review from Jennifer R (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed yummy fish and chips and a lovely trip[ to Portsmouth with mum the lovely staff and some of the residents.
As a family, we didn't think that we would get a chance to go to the sea altogether again but thanks to the lovely staff we did.
Mum had a lovely time and we are very grateful to all
the staff here for everything they do to help and look after mum on a daily basis.
All the staff go above and beyond to look after the residents and are always friendly and welcoming to us as a family. Thank you.
Reply from Josephine Gaupholm, Customer Adviser at Puttenham Hill House Care Home

Thank you for your review of Puttenham Hill House Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding your trip to Portsmouth and the care she has received from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Helen M (Daughter of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum enjoyed her stay at the home. She wishes to thank all the staff who made this possible.
Reply from Jayne Duck, Customer services administator at Puttenham Hill House Care Home

Thank you for your review. I'm so happy that your mum enjoyed her stay with us and hopefully she will come and stay with us again for some respite.

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Review from Ian C (Son of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to all the staff for the care that they showed mum in her time at your home (it was like home).


Mum felt she was among friends with all of you. The professional approach always shone through and well, what more can I say other than thank you and keep caring.

Reply from Jayne Duck, Customer Services Administator at Puttenham Hill House Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that in time to come you will look back on the time that your mum spent with us with good memories.

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Review from Anita L (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum needs full-time palliative care. My husband and I viewed a number of homes, some of those made us question whether this was the best course of action for Mum.
On entering Puttenham Hill our worries were allayed. The environment the staff have created is one of care, happiness and safety. Beautiful
rooms and lovely lounges.
Mum feels safe and secure. All aspects of her care needs are catered for. Thank you to all included for looking after her.
Reply from Jane Duck, Customer services administator at Puttenham Hill House Care Home

Thank you for your review. It is so nice to know that you don't have to worry about your Mum and can relax knowing that she is being cared for.

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Review from J R (Grandson of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care that my grandfather receives all of the carers are wonderful and they work so hard in the home, my grandfather always looks so well cared for every time I visit. He especially enjoys the activities and loves the ducks that have hatched at Puttenham Hill, I can't thank the
care staff enough for all that they do. The manager is always pleasant and deals with any concerns I have. Very good service.
Reply from Simone Berkeley, Customer Service Advisor at Puttenham Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from T B (Friend of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very kind and supportive to both myself and my friend throughout her time there. I also felt that Puttenham Hill House had a very homely feel to it which made us both feel at ease. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Peter C (Son of Resident) published on 3 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff, at all levels, show a professional yet cheerful manner, demonstrating empathy and above all, a genuine care for our Mother. All of which was delivered in good humour and attention to detail.
We witnessed the practice of staff that goes way beyond the role that they are employed to do. We
have seen genuine affection for our Mother, a hug or a peck on the cheek goes a long way when she was down or frightened. We believe that these actions have provided a sense of security and well-being when it was needed most. With all of the concern over medical issues, it is easy to overlook the need to keep mind and emotions stable as well. This is something that has been catered for in an exemplary manner by all.
I have a number of shining examples of this behaviour by staff.
Would you please pass our admiration and gratitude on to all of the team with our thanks.
Reply from Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mary P (Daughter of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum received excellent palliative care in the final weeks of her life. The staff, without exception, were kind, caring and thoughtful. Mum was treated with dignity and a great deal of kindness. Her room overlooking the gardens was well appointed, nicely decorated and peaceful. Choosing a care home
for my dear Mum was something I had hoped never to do but she could not have been better cared for anywhere. I feel comforted knowing that her final days were comfortable and peaceful. Thank you to all the team.
Reply from Jayne Duck, Customer services administrator at Puttenham Hill House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from R H (Husband of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who is 63 years of age, was transferred to palliative care after spending 7 weeks in hospital. It was discovered that cancer had progressed to her brain causing seizures, acute memory loss and mobility problems. Having visited several care homes we decided that Puttenham Hill House would support
my wife the best. It had a good feeling.


The level of professionalism, the kindness and understanding by all staff show to my wife, myself and our daughter. The palliative care team helped greatly in my wife's transition to palliative care for which I will be forever grateful. Thank you all!

Reply from Jayne Duck, Customer sercices administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Tricia S (Wife of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers, manager and all members of the staff at Puttenham Hill House are extremely kind and caring, always approachable and very friendly. There is a very happy atmosphere at the home and nothing is ever too much for them.
Reply from Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for your lovely feedback regarding the staff at Puttenham Hill House, I am so pleased you are impressed by their work. The Bupa Customer Care Team.

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Review from Caroline V (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Puttenham Hill House for over a year. He has a number of health issues but it's his Bi-Polar disorder which has always been his worst problem.
Since making his home at Puttenham Hill House he has been more stable with his depression, which is due to the amazing care and
attention he gets every day.
He has been so happy, which enables us as a family not to worry as we know he is safe, happy and well looked after.
Reply from Emily Wilson, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for sharing your lovely feedback with us. I am so pleased to hear that your Dad is happy and making improvements whilst at Puttenham Hill House, we wish him all the best. The Bupa Customer Care Team.

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Review from Robert B (Husband of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful location and easy to reach from the major road network. Friendly, family atmosphere and the staff are excellent. My wife is very happy there and I couldn't ask for better nursing care. I can't honestly think of any bad points.
Reply from Jayne Duck, Customer services administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rosemary M (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is being cared for there. The staff are very helpful and friendly. My experience with this care home has overall been very good they look after the patients very well. The food is also very good . I can only praise all the staff there.
Reply from Rachel Elliott, Customer Service Administrator at Puttenham Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A T (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found Puttenham Hill House friendly, efficient, professional and caring. They have been understanding and accommodating.
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Puttenham Hill House Care Home is calculated as follows: ( (140 Excellents x 5) + (14 Goods x 4) ) ÷ 154 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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