Puttenham Hill House Care Home

Off Hog's Back, Puttenham, Guildford GU3 1AH
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9.9 63 Reviews
  • Puttenham Hill House Care Home, Guildford
Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence.

Stays can be from a few weeks to experience living at the home, a month while recovering from an operation or a more long-term move. Advance bookings available (up to 6 months).

An elegant 1920s former private residence, Puttenham Hill House has spacious bedrooms and two beautifully decorated lounges and a large activities room.

Outside, the well-maintained grounds are ideal for wheelchairs. Residents can enjoy a little light gardening in the summer months. It feels very much like home, based in a peaceful area, surrounded by beautiful grounds and wildlife.

A wide range of nutritionally-balanced meals are freshly prepared daily and every effort is made to cater to individual tastes. Residents can either choose to dine outside in the summer when the weather permits, take meals in the dining room or in the comfort of the bedroom.

Puttenham Hill House is a small community with a friendly atmosphere. Regular meetings are held with residents and relatives to listen to views and ideas. And there’s no pressure to join in with activities; residents are always free to choose what to do.

The activities coordinator ensures that activities to suit all interests and levels of mobility are always available, from music concerts and exercise classes to history talks and reminiscence sessions.

Follow the home on Facebook to find out more about the great things that go on day to day, search Bupa Care Home Puttenham Hill House.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ali Packham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re just four miles west of Guildford, where there’s a cathedral, theatres, museums and riverside walks. We’re also close to the superb Watts Chapel, a Grade-I listed Arts & Crafts building with a gallery attached.

Parking

  • Onsite parking available.

Puttenham Hill House Care Home Reviews (63)

9.9

Puttenham Hill House Care Home has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years.
Over all time Puttenham Hill House Care Home has 63 reviews.

Overall Experience
  • 41
  • 22
  • 0
  • 0
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Date Published
  • 63
  • 4
  • 9
  • 13
  • 50
Reviewer Connection to Puttenham Hill House Care Home
  • 19
  • 10
  • 8
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Clive J (Brother of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister went to stay at Puttenham. My sister had been ill for a long time, they took such special care of her and to be honest more recently me as I have been treated for cancer. Such a great family atmosphere and obviously great care and food. My sister died peacefully in the best of care I couldn't
have coped myself. They are angels it must be so difficult.
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Review from Sally B (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you to everyone at Puttenham Hill for helping to create such a happy and caring environment for my dad, in the last seven to eight months of his life. I will always be grateful, so caring cheerful and hardworking. Thanks also to the lads, it was nice to see one of the lads at dads funeral, I really
appreciated it. Many thanks to one of the carers for her enthusiastic efforts to get dad involved. Thanks to the carers for the chats about football, so many good people I shouldn't single anyone out you are all so wonderful.
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Review from Rebecca B (Granddaughter of Resident) published on 4 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Granddad spent 5 years at Puttenham Hill House. The staff were attentive and encouraged him to become more involved in activities and making friends. The trips out of the home are well organised and appropriate and very much enjoyed by my granddad. The food always looked good and staff would always
be popping in to check on him whilst chatting and seeing if he wanted a drink or help to the toilet. I am very grateful to the support and information sharing of Puttenham Hill House and would recommend them to my family and friends.
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Puttenham Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Puttenham Hill House Care Home is calculated as follows: ( (140 Excellents x 5) + (14 Goods x 4) ) ÷ 154 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puttenham Hill House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Puttenham Hill House Care Home to verify any information. View our terms and conditions. Puttenham Hill House Care Home has an Enhanced Service - more info.