Submit a Review for Puttenham Hill House Care Home
Off Hog's Back, Puttenham, Guildford, GU3 1AH
View full details of Puttenham Hill House Care HomeLatest Reviews for Puttenham Hill House Care Home
27 November 2025
My mother was in this home for over 2 years. She was comfortable and content, despite challenging physical conditions and onset dementia. The staff were always friendly and warm when we visited. My mother was as happy as could be expected. We are glad we put Mum in this home.
30 October 2025
Puttenham Hill house is truly wonderful and truly deserving of being in Bupas care home of the year final. I had the pleasure in being involved in the judging day when I was asked to send a message of appreciation that was played to my friend in the sweetest way possible and she was very
overwhelmed. They always go above and beyond. The nursing team are skilled and dedicated with a multitued of talents and the care staff do just that, care.
Ali the manager always has time for everyone no matter what is going on and its so reassuring to know my friend is in such good care. Thank you to everyone at Puttenham Hill
24 September 2025
Throughout the year that my mum spent at Puttenham Hill House, she was consistently treated with kindness, respect, dignity and compassion. The staff are fantastic and all provide a high standard of care. The nursing home itself has a welcoming and homely feel and is always spotlessly clean. The
opportunity to spend time with a visiting PAT dog provides some lovely experiences for the residents. As a relative, I always felt very welcomed and supported through a difficult time. Thank you.
14 August 2025
My stepfather was resident at Putternham Hill for three years. All the staff are kind, helpful and thoughtful and put their residents first. I would recommend this care home to anyone looking for a home away from home for their relatives.
13 May 2025
I have visited many care homes in recent years visiting friends and family but Puttenham stands out above them all in every way.
It's a real home from home which is full of life
The staff are always eager to please and treat us like family.
The manager always has time for everyone. The
housekeeping staff are more than that and keep the home spotless. The male nurse has been a breath of fresh air. He is more than a nurse he has become a friend to my loved one and has a connection rare to come by!
The office staff are always on hand with a smile while no job is to big or small for the maintenance.
Although my friend doesn't take part in many activities by choice there is plenty to choose from.
Carry on the great work Puttenham, I look forward to many more visits. When I need it in the not too distant future I definitely know where I will be going!
01 May 2025
All staff have been friendly kind and considerate to my mum and our family. I have now finally found peace of mind that mum is being well looked after. Thank you all.
24 April 2025
Wow what a fantastic care home, excellent staff and very friendly, and professional home fantastically clean does not smell others, house keeping team a credit to the home, always offered tea coffee all very friendly. A pleasure to visit someone in a fantastic care home. Fantastic new manager a
credit to the home.
21 February 2025
I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and husband were happy from the day they moved in. The staff have been amazing to my sister-in-law since her husband passed away. A very friendly and homely atmosphere
and surrounded by lovely countryside.
28 January 2025
When my husband passed away, I felt very lonely and didn't know what to do, but the staff were very reassuring, kind and considerate of my feelings at this sad time.
I still have down days, but the staff are always there to cheer me up and make me smile. I'm very grateful to everyone.
24 January 2025
My husband has now been at Puttenham for just over a year and I am pleased this home was chosen for his permanent care. His problem is mostly a lack of mobility (he is 97), but he is able to join in most of the many activities provided which has led to companionship and keeping his brain active. He
enjoys the food and the staff are excellent, caring, attentive and full of good humour, creating a really happy atmosphere for residents and visitors. Special occasions are recognised and the staff put a lot of effort into providing an environment to match - especially this year's Christmas Panto. The garden provides a lovely place to spend time in the summer months.
26 November 2024
My uncle and auntie (brother and sister) were both residents at Puttenham Hill House for nearly 5 years and 3 years respectively. My cousins and I attended the crematorium today for the spreading of their ashes. Neither ever married and had lived together for over 80 years, the last few at BUPA's
Puttenham Hill House. They are now together again RIP. The staff there are fantastic. My uncle and aunt could not have had better care, they were happy and content, with the best of nursing care, support - and lovely food. Thank you to everyone at Puttenham Hill House.
30 September 2024
Always a lovely experience. The staff are so friendly and helpful. My mum is very well looked after and happy.
04 September 2024
A huge thank you to the amazing team at Puttenham Hill House for looking after Dad so well following his knee operation. The two weeks post-op care allowed him to recover, build his strength and gain confidence before returning home to live on his own. All of the team are very friendly and courteous
when dealing with a 92-year-old man who has lived on his own for a long while. The team quickly identified Dad's needs and supported him. I would also like to send my thanks to all at Puttenham Hill, their care has allowed Dad to build firm foundations so he can return to enjoying life more quickly.
07 June 2024
Really friendly staff, made me feel very welcome. All the staff really cared for the residents which in turn made them happy and content. I would recommend Puttenham Hill House Care Home to my friends.
15 May 2024
My mum has been a resident at Puttenham for a year now. I feel no words are enough, no trumpet fanfares loud enough to praise every aspect of the home. They have made her transition to a Nursing Home wonderful with their compassion, understanding, unfaltering care. Rooms are so light and airy, very
refreshing. Activities are varied, also trips out which are wonderful. When I visit walking in is a breath of fresh air always greeted with genuine smiles. Thank you all, my mind rests knowing Mum is in such caring, wonderful hands from every one of you.
14 November 2023
Fantastic and very caring staff. Very welcoming when my grandfather arrived at the home, they couldn't do enough to help him and us as a family. They kept us informed every step of the way regardless of how busy they were. All staff offered their full support throughout my grandfather's time with
them. Could not recommend them enough! Thank you all so much for your help, care and support
06 July 2023
If you are looking for a care home for a loved one and there is a room available at Puttenhams Hill Care Home please look no further! My mum has been at Puttenham Hill for 6 months now and it is a huge relief to know that she is happy there. The staff are so kind and caring and treat residents with
such love and compassion. My mum is always laughing when the staff are with her, which is so lovely to see. The kindness is very much extended to family and friends.
Wonderful place!
29 March 2023
After breaking my hip, I came to Puttenham Hill for 2 weeks of respite care. It was the best decision I could have made, I was given the very best of care by all the staff. Nothing was too much trouble. The meals were delicious, and the activities were a great addition to my day. The manager made a
point of speaking to me every day and the other staff - all of which I knew by name, were simply wonderful, so kind and patient, but with such a lovely sense of humour that brightened every day. I wish I could have stayed longer.
20 March 2023
I have always found all the staff caring, helpful, welcoming and friendly to all. They did a marvellous job during the pandemic, ensuring residents' safety and well-being. The activities are very good and varied to accommodate all interests. Good food choices and lovely meals.
28 February 2023
Well run home, and special thanks to the manager for his very helpful and pleasant attitude and the lady for her administration and helping the manager to obtain a suitable room and settle him in. Thank you very much. I would like them to be listed for special attention by Bupa.
Latest Reviews for Puttenham Hill House Care Home
27 November 2025
My mother was in this home for over 2 years. She was comfortable and content, despite challenging physical conditions and onset dementia. The staff were always friendly and warm when we visited. My mother was as happy as could be expected. We are glad we put Mum in this home.
30 October 2025
Puttenham Hill house is truly wonderful and truly deserving of being in Bupas care home of the year final. I had the pleasure in being involved in the judging day when I was asked to send a message of appreciation that was played to my friend in the sweetest way possible and she was very
overwhelmed. They always go above and beyond. The nursing team are skilled and dedicated with a multitued of talents and the care staff do just that, care.
Ali the manager always has time for everyone no matter what is going on and its so reassuring to know my friend is in such good care. Thank you to everyone at Puttenham Hill
24 September 2025
Throughout the year that my mum spent at Puttenham Hill House, she was consistently treated with kindness, respect, dignity and compassion. The staff are fantastic and all provide a high standard of care. The nursing home itself has a welcoming and homely feel and is always spotlessly clean. The
opportunity to spend time with a visiting PAT dog provides some lovely experiences for the residents. As a relative, I always felt very welcomed and supported through a difficult time. Thank you.
14 August 2025
My stepfather was resident at Putternham Hill for three years. All the staff are kind, helpful and thoughtful and put their residents first. I would recommend this care home to anyone looking for a home away from home for their relatives.
13 May 2025
I have visited many care homes in recent years visiting friends and family but Puttenham stands out above them all in every way.
It's a real home from home which is full of life
The staff are always eager to please and treat us like family.
The manager always has time for everyone. The
housekeeping staff are more than that and keep the home spotless. The male nurse has been a breath of fresh air. He is more than a nurse he has become a friend to my loved one and has a connection rare to come by!
The office staff are always on hand with a smile while no job is to big or small for the maintenance.
Although my friend doesn't take part in many activities by choice there is plenty to choose from.
Carry on the great work Puttenham, I look forward to many more visits. When I need it in the not too distant future I definitely know where I will be going!
01 May 2025
All staff have been friendly kind and considerate to my mum and our family. I have now finally found peace of mind that mum is being well looked after. Thank you all.
24 April 2025
Wow what a fantastic care home, excellent staff and very friendly, and professional home fantastically clean does not smell others, house keeping team a credit to the home, always offered tea coffee all very friendly. A pleasure to visit someone in a fantastic care home. Fantastic new manager a
credit to the home.
21 February 2025
I have found Puttenham Hill House Care Home excellent in every way. Very friendly and helpful and I know my sister-in-law (resident) and husband were happy from the day they moved in. The staff have been amazing to my sister-in-law since her husband passed away. A very friendly and homely atmosphere
and surrounded by lovely countryside.
28 January 2025
When my husband passed away, I felt very lonely and didn't know what to do, but the staff were very reassuring, kind and considerate of my feelings at this sad time.
I still have down days, but the staff are always there to cheer me up and make me smile. I'm very grateful to everyone.
24 January 2025
My husband has now been at Puttenham for just over a year and I am pleased this home was chosen for his permanent care. His problem is mostly a lack of mobility (he is 97), but he is able to join in most of the many activities provided which has led to companionship and keeping his brain active. He
enjoys the food and the staff are excellent, caring, attentive and full of good humour, creating a really happy atmosphere for residents and visitors. Special occasions are recognised and the staff put a lot of effort into providing an environment to match - especially this year's Christmas Panto. The garden provides a lovely place to spend time in the summer months.
26 November 2024
My uncle and auntie (brother and sister) were both residents at Puttenham Hill House for nearly 5 years and 3 years respectively. My cousins and I attended the crematorium today for the spreading of their ashes. Neither ever married and had lived together for over 80 years, the last few at BUPA's
Puttenham Hill House. They are now together again RIP. The staff there are fantastic. My uncle and aunt could not have had better care, they were happy and content, with the best of nursing care, support - and lovely food. Thank you to everyone at Puttenham Hill House.
30 September 2024
Always a lovely experience. The staff are so friendly and helpful. My mum is very well looked after and happy.
04 September 2024
A huge thank you to the amazing team at Puttenham Hill House for looking after Dad so well following his knee operation. The two weeks post-op care allowed him to recover, build his strength and gain confidence before returning home to live on his own. All of the team are very friendly and courteous
when dealing with a 92-year-old man who has lived on his own for a long while. The team quickly identified Dad's needs and supported him. I would also like to send my thanks to all at Puttenham Hill, their care has allowed Dad to build firm foundations so he can return to enjoying life more quickly.
07 June 2024
Really friendly staff, made me feel very welcome. All the staff really cared for the residents which in turn made them happy and content. I would recommend Puttenham Hill House Care Home to my friends.
15 May 2024
My mum has been a resident at Puttenham for a year now. I feel no words are enough, no trumpet fanfares loud enough to praise every aspect of the home. They have made her transition to a Nursing Home wonderful with their compassion, understanding, unfaltering care. Rooms are so light and airy, very
refreshing. Activities are varied, also trips out which are wonderful. When I visit walking in is a breath of fresh air always greeted with genuine smiles. Thank you all, my mind rests knowing Mum is in such caring, wonderful hands from every one of you.
14 November 2023
Fantastic and very caring staff. Very welcoming when my grandfather arrived at the home, they couldn't do enough to help him and us as a family. They kept us informed every step of the way regardless of how busy they were. All staff offered their full support throughout my grandfather's time with
them. Could not recommend them enough! Thank you all so much for your help, care and support
06 July 2023
If you are looking for a care home for a loved one and there is a room available at Puttenhams Hill Care Home please look no further! My mum has been at Puttenham Hill for 6 months now and it is a huge relief to know that she is happy there. The staff are so kind and caring and treat residents with
such love and compassion. My mum is always laughing when the staff are with her, which is so lovely to see. The kindness is very much extended to family and friends.
Wonderful place!
29 March 2023
After breaking my hip, I came to Puttenham Hill for 2 weeks of respite care. It was the best decision I could have made, I was given the very best of care by all the staff. Nothing was too much trouble. The meals were delicious, and the activities were a great addition to my day. The manager made a
point of speaking to me every day and the other staff - all of which I knew by name, were simply wonderful, so kind and patient, but with such a lovely sense of humour that brightened every day. I wish I could have stayed longer.
20 March 2023
I have always found all the staff caring, helpful, welcoming and friendly to all. They did a marvellous job during the pandemic, ensuring residents' safety and well-being. The activities are very good and varied to accommodate all interests. Good food choices and lovely meals.
28 February 2023
Well run home, and special thanks to the manager for his very helpful and pleasant attitude and the lady for her administration and helping the manager to obtain a suitable room and settle him in. Thank you very much. I would like them to be listed for special attention by Bupa.