St George's Care Home, Cobham, Surrey
St George's Care Home, Cobham, Surrey
St George's Care Home, Cobham, Surrey

St George’s offers care for adults with dementia for short or long term requirements. The care team offer a professional and friendly approach to each individual while encouraging as much independence as possible.

Pleasant communal areas and a secure courtyard garden allow for a relaxing living atmosphere, with residents able to enjoy privacy or the homely social areas as they please. All bedrooms have ensuite facilities, French doors and a 24 hour call system.

An experienced chef gets to know residents’ individual dietary needs, with freshly-made seasonal produce and homemade cakes made to make birthdays special.

Residents can enjoy gardening clubs, film and photography, physical fitness and reminiscence therapy as well as a mobile library and regular days out and charity events.

Group: Bupa Care Homes

Person in charge: Julia Billins (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Languages Spoken by Staff (other than English): French

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St George's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 St George's Care Home has a Review Score of 8.7 (8.708)

The Review Score of 8.7 (maximum of 10) for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for St George's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.641 for St George's Care Home is calculated as follows: ( (82 Excellents x 5) + (46 Goods x 4) ) ÷ 128 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.067 Points relating to the number of positive Reviews for St George's Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.6 Target = 0.317

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St George's Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St George's Care Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Mum has been at St George's Care Home for over five years.

As well as Alzheimer's, mum has complete medical needs. We are very happy with the care mum receives. Staff in all areas, from the manager, nurses, cares, reception, catering and housekeeping are caring, friendly and professional. Managing mum's medical and social needs so well that we could not envisage a better home.

Indeed, over the years, it has truly become mum's home and the staff are mum's friends too. There is a fabulous activities department which enables mum in thoughtful and imaginative ways to continue her interests and new ones too.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St George's Care Home responded to this review on 01 Sep 2017:

Thank you for your review. It is lovely to hear that you are so happy with your mum's care and that your mum has settled so well and made new friends and enjoying the activities at the home.

Dad has been well cared for since his arrival.
His personal hygiene is dealt with well and requests to assist him (changing etc) are responded to promptly.
In May 2017 Dad developed blisters (pressure sores) on his heels.
A TVN (Tissue Viability Nurse) should have been called sooner (fax sent). An email/phone call would have been a lot quicker.
That said, the wounds have now healed (blisters burst and became infected).
Dad is well in himself and very happy with the care he receives.

How likely would you be to recommend St George's Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer Services Administrator at St George's Care Home responded to this review on 29 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Food: very good choices well cooked and presented.
Staff are friendly most are really great with patients. Excellent entertainment. Very good management willing to listen to comments made and react.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer Services Administrator at St George's Care Home responded to this review on 25 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother was a resident at St George's for several years until her death on Christmas day 2016. I have nothing but praise for this excellent care home. The staff are outstanding, so very gentle and caring and the manner in which they deal with the residents is simply excellent. My mother was in a spacious room, with a well-equipped bathroom and very well maintained by the excellent cleaning staff. The home is very well maintained having undergone a recent refurbishment. Activities are provided daily to stimulate the residents and trips out are arranged for the more able. The food is excellent and served openly in the restaurant. I could not fault St George's and thanks to all the staff for the loving care they gave my mother.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services Administrator at St George's Care Home responded to this review on 21 Feb 2017:

Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We have had a very good experience with the facilities and service provided to my aunt at St George's. She is very happy there and well settled. The staff are very caring and fun.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at St George's Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was a resident from April 2006 until she died in February 2016. The care home employs plenty of state registered nurses, my mother was cleaned every day, fresh clothes everyday, plenty of stimulation via activities or common lounge areas. Regular renovation to the care house, with input from residents parents/carers. Dignity is always evident with staff being well trained and dedicated. There have been plenty of investment and improvement over the years such as digital TV's, Wifi and more equipment and changes of layouts. There is plenty of communication with access to a residents representative committee. Much better than the rest.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been a resident at St Georges Care home for a year. In all aspects I am extremely pleased and grateful that we found such an excellent one. I have no complaints or worry that he is not getting the best treatment possible. I could not have picked a better place.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came to St George's in April 2015. He had early onset Alzheimer's and his behaviour was extremely challenging as he was still so young and strong and didn't understand what was going on. I cannot stress how wonderful ALL the staff have been through some very difficult times. The nursing, care, reception, housekeeping, cleaning and maintenance staff all made us welcome and my husband was cared for with such professionalism and loving concern. Sadly, he passed away in January and everyone was so kind and supportive especially when we wanted to be with him at the end and we were there all the time. They not only cared for him, ensuring his comfort and dignity, feeding and giving him personal care, they looked after our emotional needs. I cannot speak highly enough of all at St George's and my children and I could never thank them enough.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

St George's has been fantastic since the moment my mother arrived, specialising in needs as she has challenging behaviour. The health care commission reports are wholly wrong in my opinion and I am highly critical of them, I think the St George's do a fantastic job and are extremely conscientious.
Staff are wonderfully dedicated, caring and understand dementia, which I think the commission do not. They work hard, are respectful and dedicated at provided care. Play leaders are imaginative and thoughtful with their programmes.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After one bad experience of a home where my wife was very unhappy, I was wary of another home. The difference with St. Georges is the freedom of movement which does not restrict her to confined areas in the home. Overall the supervision is very good and the staff are all very friendly and caring which ensures that she remains calm most of the time. The food is of good quality and decent portions. The cleanliness appears very thorough. There is a good and varied activities programme every month with additional themed events.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been in St. George's nursing home for 10 months. I see her regularly and I am very pleased with her care and how she seems to have improved health wise since last year when she arrived to live with my family. It was a difficult choice to put mum in a nursing home but it was recommended after many trips to A & E and a couple of long hospital stays. The staff at St. George's soon gave me confidence that we had done the right thing for mum. Mum still has a good memory so she knows that she has lived with us but when she comes to visit she tells us when she is ready to go 'home', that is to St George's. Mum has likes and dislikes and when she has told staff what she wants, they try to accommodate her. My sister visits mum a lot less frequently due to distance but last weekend when she took mum out she commented on how well mum looked compared to a year ago.

How likely would you be to recommend St George's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St George's Care Home