St George's Care Home

5 Byfleet Road, Cobham KT11 1DS
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9.8 70 Reviews
  • St George's Care Home, Cobham
St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s and short-stay care.

The home has its own dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. Furthermore, everything at St George’s is on one floor, making it easier for residents to find their way around. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The home has a home for home atmosphere, pleasant communal areas, and a secure well-maintained courtyard garden, it provides a relaxing living environment. The home also benefits from its on-site pub, hairdressers and tea hut for all to enjoy.

All bedrooms have en-suite facilities, the majority lead out to the garden or courtyard area and all come with a 24-hour call system.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at St George’s, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK St George's Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sachin Rajkumarsingh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.

Parking

  • Lots of on-site parking available.

St George's Care Home Reviews (70)

9.8

St George's Care Home has a Review Score of 9.8 (9.818) out of 10, based on 24 reviews in the last 2 years.
Over all time St George's Care Home has 70 reviews.

Overall Experience
  • 56
  • 13
  • 1
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Date Published
  • 70
  • 9
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  • 24
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Reviewer Connection to St George's Care Home
  • 21
  • 16
  • 13
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 41-60
Review from D M (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at St George's are always so welcoming, and all at the home have coped really well with the pandemic. I know that my mum is really happy and comfortable at St George's, which, especially during the pandemic when we have not been able to see each other, has given me great comfort. The home
is always very clean and tidy - and my mum is a fan of the food!
Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your lovely review. We are happy to hear that you have been comforted knowing your Mum has been safe in our care at St George's during the pandemic. Thank you for choosing us to care for your Mum.

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Review from Colin N (Widow Widower) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had been a resident of St George's for almost seven years. Prior to the pandemic, I was a regular visitor, spending several hours a day with her in the lounges. I got to know the staff fairly well, and they were always welcoming to me and really attentive to my wife. The activities staff also
seemed to go out their way to include her on outings and other programmes of events. It was October last year that marked the start of a very difficult time for her as ongoing health issues necessitated hospital stays on three occasions, each one taking its toll on her. The caring staff in the peaceful haven that is St George's went out of their way to care for her after each stay as the personal care in the hospital was sadly lacking. With visiting limited, we regularly attempted Skype calls, and various staff members would take the tablet to her. Unfortunately, she was often sleepy, and if we got a cheeky smile from her, it was a massive bonus. No praise is too high for St George's and its staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave your lovely review. We are saddened by your loss, but hopefully, you are comforted by knowing that the staff did everything they could to make her as comfortable as possible. Thank you for your kind words.

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Review from Nigel S (Son of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have been very happy with the care provided for our father. Our interactions with the care home and staff have all been during the current pandemic and various levels of lockdown, but we have been impressed with the efforts made by the staff not only from the care side but also on how
they have engaged with us. Communication is very good, including regular photographs of the residents on the private Facebook page. We take great comfort from the fact that our father is safe and seems happy.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St George's Care Home

We are happy to hear that you are satisfied with the quality of your father's care. Please let us know if there is anything else we can do for your family.

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Review from Dorothy J (Wife of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was welcomed into this home as though he was a family member. It was a distressing time for all of us, but we instantly felt that he was entering a really safe place where he would receive excellent care. Throughout his short stay, he was treated so well by all the staff especially his nurse
who knew immediately when he needed to go to hospital. She kept in close contact with me during the time he was in hospital to make sure that I was alright as well. All the staff, from Reception to the Manager have been really supportive and I am so grateful for the care they gave to my husband.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave us such lovely comments.

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Review from S P (Niece of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and support we have received since my Auntie moved to St George's Care Home have been second to none. The staff has been lovely and nothing is too much trouble. I wished she had moved here long ago.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the Team at St George's Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Michael E (Son of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Run by caring management and staff. Always clean and tidy. Do their best to sort out any special requirements. Good communications. Gives us peace of mind that our mum is safe and well looked after. Thank you.
Reply from Emily Wilson, Customer Services Adviser at St George's Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mum in our care. We are very happy to hear you are satisfied with the quality of our care.

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Review from Alison E (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at St George's for over 5-years, and during this time, she has been treated with the utmost respect, kindness and support. The staff are amazing when dealing with all the residents.
Not only during Covid 19, but the home always keeps us informed about what is happening to Mum's
health and wellbeing.
Mum is now quite unwell, and the house manager very kindly with permission allowed my brother and me to see Mum for the first time in nearly 4-months due to Covid19. We were socially distanced from her, but it meant the world to us to be able to see her.
Reply from Emily Wilson, Customer Services Adviser at St George's Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make Mum's stay as comfortable as possible.

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Review from Julia M (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had no hesitation in applying to St. George’s when my mum required help in her day to day life after my dad was there for five years and looked after so well. I think it says a lot when most of the staff are still the same ones after so many years. I would like to thank them all for their hard work
and dedication.
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Review from J G (Wife of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very well cared for over a period of 20 months. Activities are well provided and of particular help is the friendliness and welcome made to relatives visiting at any time.
Reply from Greta Narbutaityte, Customer Adviser at St George's Care Home

Thank you for your kind words.

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Review from Sue O (Sister of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St George's is a lovely home. All the staff are very caring and very nice. The activities at the home are excellent. The activity staff are brilliant, they are always coming up with different ideas for the residents to do.
Reply from Greta Narbutaityte, Customer Adviser at St George's Care Home

Thank you, Sue. We really appreciate your feedback.

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Review from Carole G (Wife of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Georges care home is a wonderful place to stay for people with mental problems, my husband had Alzheimer's and stayed 9-10-17 to 22-02-18 when he passed away. The staff are very caring to all making sure the relatives are happy with the care for their loved ones. I would like to thank them for looking
after my husband and keeping him safe along with keeping his morale up along with mine. The home has a wonderful welcoming feeling and nothing is too much trouble for them.
Reply from Natalie Krisman, Customer Service Adviser at St George's Care Home

Thank you for sharing this with us and I am so sorry for your loss. I'm pleased that you were well supported and welcomed during this time and I'll pass comments on to our home's manager.

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Review from Debbie W (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for 18 months. His overall care is good. The staff are caring and considerate with a few individuals providing excellent care. Staff at times are overstretched especially at weekends. The management team are extremely approachable. There is room for improvement in the general
decoration and cleanliness. More varied activities are required.
Reply from Jayne Duck, Customer Services Administrator at St George's Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from M M (Sister of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the home for 8 years. She has had excellent caring over this time and the nursing care has been wonderful. The management staff are very pleasant and welcoming. The chef and kitchen staff produce excellent food - well done.
Reply from Natalie Krisman, Customer Services Administrator at St George's Care Home

Thank you for your review about St Georges and I'm pleased to hear you and your sister have had a positive experience with the home.

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Review from J G (Wife of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely kind staff both to my husband and myself. Efficient and very clean - I have recommended the home to friends.
Reply from Natalie Krisman, Customer Services Administrator at St George's Care Home

Thank you for your review of St Georges. Our staff go above and beyond and I'm pleased to hear that you would recommend the home.

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Review from Gillian B (Wife of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and caring and seem to take a real interest in the residents, getting to know them and all their likes and dislikes. The home is warm and cheerfully decorated with plenty of activities but no pressure to join in if the resident wants quiet time.
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Review from J R (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit every day and have always found the permanent staff to be helpful, supportive and caring.
Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from P C (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at St George's care home for seven and a half years, every time I visit, which is weekly, I always find the home a clean and welcoming place. The staff are always courteous and efficient and they all know how to look after each resident and their various needs depending
on their individual levels of care required. My mum is always neatly presented even though she can't do much for herself. The food is of a very high standard and there is a wide range of activities provided by the home (ie singing, animal petting).
Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review and kind words. I'm sure you must have peace of mind knowing that your mother is safe and well cared for.

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Review from J T (Friend of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care received has been very good.
Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. I'm so pleased to hear that you are happy with your friends care.

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Review from Alan S (Power of Attorney of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident has been here for about 8+ years. At that time she has been well looked after during stressful times.
Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Valerie H (Wife of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the advantage of having a fully trained nurses to solve heart problems and how to treat them. They keep records of progress etc. The carers and staff are marvellous, kind and know their job well.
Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for St George's Care Home is calculated as follows: ( (235 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 280 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (8)

Sachin

Sachin Rajkumarsingh

Job Title: Home Manager Joined: 2021

I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.

Vanessa

Vanessa Eugene

Job Title: Clinical Deputy Manager

I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.


I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.


I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.

Helen

Helen Forster

Job Title: Financial Administrator Joined: 2022

I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.


I am on hand for any support or advice in regard to any financial questions.

Kim

Kim Burden

Job Title: Receptionist Joined: 2008

As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.


With lots of care experience and empathy, I love to have dealings with the residents and their relatives.

Margherita

Margherita Mangiaracina

Job Title: Receptionist Joined: 2022

After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.

Tomasz

Tomasz Czapczyk

Job Title: Chef Manager Joined: 2020

I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.


I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.

Amanda

Amanda Jackson

Job Title: Activities coordinator Joined: 2001

I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.


I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.


I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.

Roderick

Roderick

Job Title: Maintenance Operative

I have been working as a maintenance operative for many years now and really enjoy my job.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St George's Care Home to verify any information. View our terms and conditions. St George's Care Home has an Enhanced Service - more info.