St George's Care Home

5 Byfleet Road, Cobham KT11 1DS
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9.8 70 Reviews
  • St George's Care Home, Cobham
St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s and short-stay care.

The home has its own dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. Furthermore, everything at St George’s is on one floor, making it easier for residents to find their way around. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The home has a home for home atmosphere, pleasant communal areas, and a secure well-maintained courtyard garden, it provides a relaxing living environment. The home also benefits from its on-site pub, hairdressers and tea hut for all to enjoy.

All bedrooms have en-suite facilities, the majority lead out to the garden or courtyard area and all come with a 24-hour call system.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at St George’s, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK St George's Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sachin Rajkumarsingh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.

Parking

  • Lots of on-site parking available.

St George's Care Home Reviews (70)

9.8

St George's Care Home has a Review Score of 9.8 (9.818) out of 10, based on 24 reviews in the last 2 years.
Over all time St George's Care Home has 70 reviews.

Overall Experience
  • 56
  • 13
  • 1
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Date Published
  • 70
  • 9
  • 15
  • 24
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Reviewer Connection to St George's Care Home
  • 21
  • 16
  • 13
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
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  • 1
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Total of 70, showing 21-40
Review from John K (Son of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to St George's from hospital. She was very confused, lonely, unhappy, did not like change. She took quite a time to adjust from her old life since Dad had died and now she is settled, safe and happy. We both enjoy activities, the christmas was brilliant. The staff are great, always say hello
and make us feel so welcome. Thank you to all the staff and management for doing such a brilliant job and caring for us all.
Reply from Eden Tomlinson, Customer Service Adviser at St George's Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Mandy M (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When life throws you a curveball and you unexpectedly need the help of strangers, you could not find a better team of people than those at St George’s to help. Every single member of staff, reception, housekeeping, carers, nurses and management go that extra mile. There are no words to express the compassion,
kindness, patience and respect that everyone shows, not only to the residents but the visiting family too. Our wishes and concerns were listened to, and we felt so supported. For us as a family, we were comforted knowing that our dad was well cared for when we were not there. His personal care was exemplary, and his medical needs were met thoroughly. We also created some precious memories with the help of the entertainment team. We shall never forget and will be eternally grateful to these very special people who came into our lives, thank you.
Reply from Eden Tomlinson, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Compassion” being used to describe our care. We will certainly pass your comments on to the manager.

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Review from Michelle J (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is by far the best home that my father has been in. The staff are amazing, and the level of care he receives is like that from family.
The menu is of high standards, and the staff offer drinks, biscuits and cake throughout the day.
The peace of mind of knowing he's being very well cared for
is comforting in these difficult times as his Dementia takes its toll.
Daily activities of crafts, singing, dancing and petting animals are incredible. The staff captured beautiful photos of him and other residents engaging and participating. The weekly trips out to a multitude of locations for tea, cake and more are extremely well-planned and executed.
For my father, personally, he will be seeing out his last years living his best life. What more could we ask for? Absolutely Amazing Home!
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your lovely review. We hope St George's Care Home did everything possible to make the transition as easy as possible for all of you, and we are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.

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Review from David W (Son of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has consistently received great care since moving to St George's Care Home in January 2019. The staff are always cheerful and attentive and we are always called if there are any issues. Mum is less able now but she has always enjoyed the excellent activity programme.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Penny P (Wife of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who is 87 and has Alzheimer's, was moved to St George's six weeks ago after failing to settle down at another care home. The compassion and attention he has received at St George's have enabled him to adapt to a comfortable life with plenty of company and activity going on around him. I
have been consistently impressed with the kindness and 'can do' attitude of all the staff and their determination to give him the personalised care appropriate to his mental and physical needs. Visitors are always made to feel welcome. The home feels like a well-run, friendly and happy organisation and I feel confident that my husband's life is as good as can be expected for someone suffering from this very difficult disease.
Reply from Fran Donno, Customer Service Adviser at St George's Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are happy to hear you feel like a part of our St George's family. It is always nice to hear words like “Friendly” and “Happy” being used to describe our care. Please let us know if there is anything we can do to make Husband's stay as comfortable as possible.

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Review from Sarah J (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has advanced dementia and has been a resident at St George's for six years. My brother and I and our families have always been so impressed by the care and thought that is taken with residents at St George's. From the clinical deputy manager who's amazing nursing care has kept mum alive through
many medical emergencies, to the activities coordinator and her brilliant team who organise an enormous amount of activities, to the chefs who surprise Mum with amazing home made birthday cakes, to the lovely reception staff who always have a kind word, to the cleaning and laundry team who take so much effort, to all the many caring staff (too many to mention). We would recommend it to anyone looking for care for a loved one coming to end of life or with special caring needs. Thank you St George's for all you do.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear such kind words to describe our care from all the different staff that work at the home, it definitely helps all the staff feel appreciated for the work they do. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Clare T (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident for nearly thirteen years. It is very well run, by approachable management. Very welcoming, we could visit whenever we wished. Over the years, as St George's became Mum's home, it became extensions of ours too. It has strong teams of really caring, highly professional carers and nurses.
Support staff from all areas contribute greatly to the smooth and nurturing running of St George's. It has a very special activities department. It arranges many and varied outings. The department listens to the needs and wishes of the residents and responds accordingly. A variety of entertainers, singers and musicians visit. Special days throughout the year are always celebrated. Organised activities and clubs are arranged. For those remaining in their rooms, activities visit them. Everyone is included. St George's kindly, dedicated care and expertise enabled Mum to live the best life her illness would allow and we thank St George's from the bottom of our hearts.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your kind words. We are sorry for your loss but it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are happy to hear you felt that St George's was your mothers home after her stay with us and hope you all feel like a part of our St George's care home family. Hopefully you will go away from this feeling like your mother received the best possible care and thank you for choosing our home for her stay.

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Review from Maggie A (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum lived here for thirteen years, as happily as her illness allowed. It has a warm, homely feel, caring staff, a fantastic activities department and an outside area with many courtyards, grass, opportunities to sit, stroll, listen to bird songs and tend a vegetable patch. We have been confident
in the nursing care that Mum has received. She has been well looked after in a safe environment. Relatives are welcomed. Memories include Mum meeting Father Christmas, enjoying the delicious home cooked meals, going out to the pantomime and various garden centres, the many musical events around the home, celebrations of special occasions - including birthdays, St Patrick's Day, St George's Day, Chinese New Year etc. Also visits from the ballet, the pat dog, deer and pony, singing 'maybe it's because I'm a Londoner, down at The George and Dragon - St. George's 'pub'. I miss my mum and I miss visiting her at St George's, it became a part of my life as it did hers.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your lovely review and we are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all felt like a part of our St George's family. It's great hearing that you felt so at ease with Mum in our care and hopefully you will go away from this feeling like your mum received the best possible care. Thank you for choosing our home for your mum's stay.

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Review from L W (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St George's genuinely care for their residents. They care for my Father's needs with dignity and are always on top of anything that might arise. My Father has settled at St George's which makes it easier on our family at a stressful and emotional time. Not only does the wonderful staff support the needs
of my Father, but they also support us/family too. They have also gone above and beyond to find a chair suitable for my Father.
Reply from Grace Langfield, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words such as “wonderful” and “genuine” being used to describe the care our staff provide. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.

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Review from Tracey G (Friend of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow - amazing staff.
I have never experienced such dedication in a nursing home.
They listen and actor to the needs of the residents.
Thank you for peace of mind.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.

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Review from Joanne W (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic, caring, compassionate, understanding, friendly, professional staff.
I wish I could name the carers that looked after my dad, as they were all fantastic. Would highly recommend this care home - it was a home-from-home experience.
Apart from being great to my dad, they all were
lovely to us, his family.
Thank you from the bottom of our hearts.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like “absolutely fantastic, caring, compassionate, understanding, friendly and professional staff ” being used to describe our care. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing St George's for your stay.

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Review from Joanne E (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for caring for my stepdad. Your staff were brilliant, especially his "one-to-one" carer who was always happy and bright with everyone. We had a great relationship with the reception staff - who were polite, caring and supportive. We couldn't have asked for more.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave us your review. It is lovely to hear you describe the care provided as brilliant. Thank you again for choosing St George's to care for your stepdad.

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Review from John A (Husband of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the staff team at St George's Care Home for their dedication and professionalism. It is a relief for me to know that my wife is now receiving the level of care she needs that I was no longer able to provide in the friendly and kind environment that prevails at St Georges, in fact,
due to the frequency of my visits I regard the staff that I now know as friends rather than carers.
Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Friendly” being used to describe our care at St Georges. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.

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Review from William W (Son of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly Dad was not here for as long as we would have liked him to have been. During his stay here, he was looked after really well, had several excursions out and was well-liked.
We thank all the staff for the help and kindness to him during his short stay here.
We wish them continued success in
keeping up their good work.
We thank you very much.
Reply from Grace Langfield, Customer Service Adviser at St George's Care Home

We appreciate you taking the time time to leave your lovely review. We hope St George's did everything possible to make the transition into our care as easy as possible, and hopefully, you can go away from this knowing your Dad received the best possible care.

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Review from Julia D (Wife of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a big thank you to your team for the caring way they look after my husband, I can leave him without worrying whether he is safe and happy! You really have an exceptional team and we appreciate everything they do, today was his birthday and I can't believe the effort they went to
make it special!
Please pass on our appreciation.
Reply from Grace Langfield, Customer Service Advisor at St George's Care Home

We appreciate you taking the time to leave your wonderful comments. We are very happy to hear you can feel at ease with your Husband in our home. We hope to continue providing your loved one with the best care possible.

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Review from Rachel B (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy here. The staff are very friendly and kind. Nothing is too much trouble for them, and they go over and beyond to make sure my dad is comfortable and happy. He really enjoys his food here.
Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. We are very happy to hear you feel at ease with your Dad in our care. Thank you for choosing St George's.

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Review from Mavis N (Wife of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Early days yet, but so far, I have been very pleased with my husband's new home!
The staff are always polite and helpful.
Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear you are happy with your husband's placement and that the staff are always polite and helpful. Thank you for choosing St George's Care Home.

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Review from Rosemary K (Wife of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind and caring.
Always willing to answer any questions.
All staff are always kind and caring to my husband.
He always enjoys his food and is happy here.
Reply from Amanda Barnes, Customer Service Adviser at St George's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff caring and kind and that you feel all your questions are always answered. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from C L (Partner of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very confident in its care, and as an onlooker, I can see that they are very good at delivering their service.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your feedback. We certainly hope to continue providing your loved one with the best possible care.

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Review from Lucy C (Wife of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are both helpful and pleasant. I am pleased to witness the good rapport my husband has with them. I am relieved to see that all staff treat him with dignity. It gives me peace of mind and leaves my emotional guilt knowing he is well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your lovely review. It is so nice to hear the way you describe our staff as helpful and pleasant and that they maintain your husband's dignity. We are glad that you can rest easy knowing he is well cared for at St Georges.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for St George's Care Home is calculated as follows: ( (235 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 280 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (8)

Sachin

Sachin Rajkumarsingh

Job Title: Home Manager Joined: 2021

I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.

Vanessa

Vanessa Eugene

Job Title: Clinical Deputy Manager

I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.


I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.


I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.

Helen

Helen Forster

Job Title: Financial Administrator Joined: 2022

I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.


I am on hand for any support or advice in regard to any financial questions.

Kim

Kim Burden

Job Title: Receptionist Joined: 2008

As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.


With lots of care experience and empathy, I love to have dealings with the residents and their relatives.

Margherita

Margherita Mangiaracina

Job Title: Receptionist Joined: 2022

After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.

Tomasz

Tomasz Czapczyk

Job Title: Chef Manager Joined: 2020

I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.


I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.

Amanda

Amanda Jackson

Job Title: Activities coordinator Joined: 2001

I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.


I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.


I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.

Roderick

Roderick

Job Title: Maintenance Operative

I have been working as a maintenance operative for many years now and really enjoy my job.

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