Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 87 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joycelyn Tsekpo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (87)

9.8

Berkeley House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years.
Over all time Berkeley House Care Home has 87 reviews.

Overall Experience
  • 60
  • 25
  • 0
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Date Published
  • 87
  • 6
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  • 23
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Reviewer Connection to Berkeley House Care Home
  • 44
  • 19
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Total of 87, showing 1-20
Review from L L (Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to highly praise the ' cleaner' that came to my room today .
She was highly motivated, did a superb job ( even found& disposed of2 spiders.)
She cleaned all surfaces & under, above , behind all furniture - which she pulled out!
She worked exceeding hard & non stop' 'bottom' my room- not just
a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) .
Thank you v much!


Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice hear from residents feeling like they feel listened to and valued to make their stay as enjoyable and comfortable as possible. We will certainly pass your comments on to the manager in regard to the staff that have made the stay as enjoyable as it has been so far. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing Berkeley House for your stay.

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Review from P A (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the
smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Caring Nature" and "Politeness" being used to describe our Staff. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.

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Review from Mandy H (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health
as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot.
All of the staff were excellent!
Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House care home did everything possible to make the transition as easy as possible and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review from Jayne W (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was kept
up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly.
Keep doing what you do, you're all amazing.
Thank you
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind review. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible. We are so pleased to hear that your Mum received such high standards of care and support during her stay at Berkeley House. It is lovely to hear that you were kept up to date and felt at ease with your Mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from A B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of
having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is great to hear Mum is enjoying her food at Berkeley House Care Home. We hope to continue providing your Mum with the best possible care.

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Review from Michaela G (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "high quality" and "nothing is too much trouble" being used to describe our care. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Review from John C (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Paul M (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers at her flat but obviously the time between calls was very worrying. She has settled in wonderfully much to my surprise at first. The staff are wonderful and she engages
in the activities. The home is so clean and never any smells that you may associate with this environment. I cant recommend them enough.
Reply from Maria Ricketts, Customer Care Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" and "Settled" being used to describe our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Angela S (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and office
staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your lovely review. It is so wonderful to hear that you have had such a positive experience with all the staff at Berkeley House Care Home. It is brilliant to hear that you can feel at ease with your Mum in our care and that she is being cared for and looked after well. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Carol B (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the facilities, activities and the high standards of care provided at Berkeley House Care Home. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from J D (Granddaughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily
and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Grandad is settled and enjoying his time with us at Berkeley House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from D S (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for improvement.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always lovely to hear words like "Caring" and "Friendly" being used to describe our staff. It is wonderful to hear that your Mother is receiving such high standards of care and support. We hope to continue providing your loved one with the best possible care.

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Review from Nev K (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the staff
have gone over and above to accommodate my father.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Father has received such high quality care at Berkeley House Care Home and that you have felt at ease with him in our care. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from M W (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive
and communication from the home is good.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is wonderful to hear that your Mam has received such high quality care and support during her stay at Berkeley House. It is always brilliant to hear words like "Caring" and "Supportive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from J W (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition.
She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Alison B (Mother-in-law of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food
is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter.
The management team are all fantastic with a warm welcome and great communication and always go out there way.
Her room is decorated extremely nicely and always clean and tidy all the team should be proud!
Reply from Rosie Smith, Customer Advisor at Berkeley House Care Home

Hello and thank you for taking the time to leave such a wonderful review for the staff at Berkley House Care Home. It is wonderful to hear how well your Mother-In-Law is doing after eight weeks of care. It sounds like she has had the ideal care home experience by making new friends, enjoying the food and getting involved in activities! It is always great to hear our staff are "welcome", "fantastic" and have "great communication". We'd like to thank you again for reaching out and we hope that your loved one continues to enjoy her time within the home!

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Review from Karon C (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.
Reply from Rosie Smith, Customer Service Advisor at Berkeley House Care Home

Thank you so much for taking the time to leave Berkeley House such a lovely review. It is always great to hear words such as "excellent" and "helpful" to describe our home and staff. We are thrilled that Dad is settling in well and if we can provide any support to make the transition easier for you all please let the team at Berkeley House know.

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Review from A G (Son of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in.
The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities.
You can visit
at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.
Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear that staff at Berkeley House did everything to make the transition for your Mother as easy as possible. We are glad to hear she has settled in well and enjoying full use of our facilities and excellent care from our staff. We hope to continue providing your loved one with the best care possible.

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Review from L O (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support
we received and kindness from the team on Queens we will never forget.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Sharon C (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.
Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. We are pleased to hear both yourself and your mam have been made to feel so welcome and we hope to continue providing her with the best possible care.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Berkeley House Care Home is calculated as follows: ( (229 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Frequently Asked Questions about Berkeley House Care Home

What types of Care is Berkeley House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Berkeley House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Berkeley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berkeley House Care Home to the centre of Hull?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service - more info.