Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 94 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
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Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Berkeley House Care Home to find out the exact price for your requirements.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Marshall (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (94)

9.8

Berkeley House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 27 reviews in the last 2 years.
Over all time Berkeley House Care Home has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Berkeley House Care Home
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Total of 94, showing 1-20
Review from Sally A (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad resides at Berkeley house. And has done from the beginning of November 2025. He originally went to stay for respite, however he has settled in really well and now refers to it as home. He has a great relationship with the staff and banter which he loves as he has a great sense of humour.
When I visit it's a really warm welcoming atmosphere and I am always made to feel welcome. We are now looking at his placement becoming permanent as he has settled so well. He suffers from dementia and I feel that he is really safe and cared for at the service. His room is also personalised with pictures of my mum and other relatives displayed on his walls. Which he loves, he is quite a shy gentleman and staff encourage him to go into the communal areas. He now feels confident and often will venture there on his own.my personal experiences with the staff team is they are Caring and friendly and even though they are extremely busy at times. They always have a smile and are always polite.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care HomeThank you for your feedback. It is always nice to hear our staff described as caring, polite and friendly. We are very happy that your Dad has settled into life at the care home and now feels confident to join in and socialise with the other residents. We look forward to continuing to provide him with the best possible care.
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Review from T N (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father was admitted for respite and due improvement in condition and quality of care received and with ongoing issues Father has requested that this care home becomes his permanent home, moving forward this home has given the family peace of mind that our father is going to continue to improve living
in a quality caring environment
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well looked after. Thank you again for choosing us for your Father's ongoing care.
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Review from Sharon H (Daughter-in-law of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful and caring towards the residents and the visitors. They are always there to give regular updates and provide any information needed.
The care home provides a safe, warm and welcoming environment for the residents.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care HomeThank you for taking the time to leave your review. It's great to hear how helpful and caring you have found the staff- this is exactly what we aim for. It's important to us to keep families as connected as possible so we are pleased to hear that you are being updated regularly. Please don't hesitate to reach out if there is anything more we can do.
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Review from Paul M (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming helpful staff. Always clean and tidy everywhere, residents well cared for, all you can want really. Mum seems happy and relaxed and enjoys taking part in the many weekly activities on offer also.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We hope to continue providing your loved one with the best possible care.
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Review from M C (Wife of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled in well adjusting to his new environment. All the staff are friendly and always willing to help. He has enjoyed all the activities especially the singing. The events team organise many different activities trying to give residents a good variety of experiences. The staff have
also given me support during this very difficult time in my life. Myself and my family are happy with the care he is getting he's treated with dignity and respect and most importantly a willingness to help at all times. He enjoys the good quality food and there is always plenty of choice and nothing is too much trouble making mealtime an enjoyable experience. He can choose where he eats either in the dining room or his own room.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeIt's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is wonderful to hear that your Husband has settled in well. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible. Please don't hesitate to reach out if there's anything more we can do.
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Review from Valerie A (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was referred to Berkeley House after a time in rehab when it was decided that because of complex needs he could not be cared for properly at home. Several family members including myself went to look round the home before my husband was transferred from rehab. We were treated with respect
and kindness by staff members , shown rooms and facilities and we were impressed with the standard of the home and how immaculate everywhere was. Since my husband has been living there I have been reassured by the care and consideration he has received from all staff in their varied roles at the home. Everyone is very friendly and overall the residents are treated so well. There is a varied range of activities and the catering is really good. It was a difficult decision to place my husband in care but I am very thankful he is in the right place.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your husband in our care. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can and we look forward to seeing you again soon.
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Review from Claire H (Wife of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband John is currently staying at Berkeley House on a temporary basis. He's been well looked after by all the staff there who are a great bunch, always have a smile and seem good fun. They are always happy to help.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from A J (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Berkeley House nearly 3 months ago, needing more care due to her Alzheimers dementia. It was our first choice of home for mum and it's wonderful to see her thriving there.
She is enjoying activities that she hasn't done for a long time and is rediscovering crafting skills.
It's a difficult
decision to move your mum from her home to care, however we are very happy with the care she receives from her Berkeley House family.
The staff are always friendly and professional and nothing is too much trouble.
The standards of cleanliness and maintenance are excellent .
There is a huge range of social activities throughout the week.
Our mum is safe, settled, thriving and happy. Thank you Team Berkeley House
Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care HomeIt's always encouraging to read reviews like this. We are very happy to hear you can feel at ease with your mum in our care. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We are looking forward to seeing you again.
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Review from L L (Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to highly praise the ' cleaner' that came to my room today .
She was highly motivated, did a superb job ( even found& disposed of2 spiders.)
She cleaned all surfaces & under, above , behind all furniture - which she pulled out!
She worked exceeding hard & non stop' 'bottom' my room- not just
a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) .
Thank you v much!


Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. It is always nice hear from residents feeling like they feel listened to and valued to make their stay as enjoyable and comfortable as possible. We will certainly pass your comments on to the manager in regard to the staff that have made the stay as enjoyable as it has been so far. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing Berkeley House for your stay.
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Review from P A (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the
smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "Caring Nature" and "Politeness" being used to describe our Staff. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.
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Review from Mandy H (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health
as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot.
All of the staff were excellent!
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We hope Berkeley House care home did everything possible to make the transition as easy as possible and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Hopefully you will go away from this feeling like your Mum received the best possible care.
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Review from Jayne W (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was kept
up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly.
Keep doing what you do, you're all amazing.
Thank you
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your kind review. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible. We are so pleased to hear that your Mum received such high standards of care and support during her stay at Berkeley House. It is lovely to hear that you were kept up to date and felt at ease with your Mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from A B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of
having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is great to hear Mum is enjoying her food at Berkeley House Care Home. We hope to continue providing your Mum with the best possible care.
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Review from Michaela G (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear words like "high quality" and "nothing is too much trouble" being used to describe our care. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.
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Review from John C (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Angela S (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and office
staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeWe appreciate you taking the time to leave us your lovely review. It is so wonderful to hear that you have had such a positive experience with all the staff at Berkeley House Care Home. It is brilliant to hear that you can feel at ease with your Mum in our care and that she is being cared for and looked after well. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Carol B (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We are pleased to hear that you are impressed with the facilities, activities and the high standards of care provided at Berkeley House Care Home. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from J D (Granddaughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily
and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Grandad is settled and enjoying his time with us at Berkeley House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from D S (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for improvement.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. It is always lovely to hear words like "Caring" and "Friendly" being used to describe our staff. It is wonderful to hear that your Mother is receiving such high standards of care and support. We hope to continue providing your loved one with the best possible care.
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Review from Nev K (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the staff
have gone over and above to accommodate my father.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for taking the time to leave us your kind words. It is wonderful to hear that your Father has received such high quality care at Berkeley House Care Home and that you have felt at ease with him in our care. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Berkeley House Care Home is calculated as follows: ( (272 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 317 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Jan 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Frequently Asked Questions about Berkeley House Care Home

What types of Care is Berkeley House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Berkeley House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Berkeley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berkeley House Care Home to the centre of Hull?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service - more info.