Berkeley House Care Home

The staff can't do enough for you and the residents l give them 10 out of 10 really recommend this place. The care and the and the support is excellent. Also the Activities is good for people who have dementia to.

I cannot praise the staff on 'Victoria' enough. The end-of-life care that my mum received was exceptional. Nothing was too much trouble from the carers down to the entertainment staff & cleaners. All showed love & compassion to my mum & support to myself & family members. Thank you does not seem enough, but I thank you all from the bottom of my heart.

My stepdad resides at Berkeley house. And has done from the beginning of November 2025. He originally went to stay for respite, however he has settled in really well and now refers to it as home. He has a great relationship with the staff and banter which he loves as he has a great sense of humour. When I visit it's a really warm welcoming atmosphere and I am always made to feel welcome. We are now looking at his placement becoming permanent as he has settled so well. He suffers from dementia and I feel that he is really safe and cared for at the service. His room is also personalised with pictures of my mum and other relatives displayed on his walls. Which he loves, he is quite a shy gentleman and staff encourage him to go into the communal areas. He now feels confident and often will venture there on his own.my personal experiences with the staff team is they are Caring and friendly and even though they are extremely busy at times. They always have a smile and are always polite.

Father was admitted for respite and due improvement in condition and quality of care received and with ongoing issues Father has requested that this care home becomes his permanent home, moving forward this home has given the family peace of mind that our father is going to continue to improve living in a quality caring environment

The care home provides a safe, warm and welcoming environment for the residents.

Welcoming helpful staff. Always clean and tidy everywhere, residents well cared for, all you can want really. Mum seems happy and relaxed and enjoys taking part in the many weekly activities on offer also.

My husband has settled in well adjusting to his new environment. All the staff are friendly and always willing to help. He has enjoyed all the activities especially the singing. The events team organise many different activities trying to give residents a good variety of experiences. The staff have also given me support during this very difficult time in my life. Myself and my family are happy with the care he is getting he's treated with dignity and respect and most importantly a willingness to help at all times. He enjoys the good quality food and there is always plenty of choice and nothing is too much trouble making mealtime an enjoyable experience. He can choose where he eats either in the dining room or his own room.

My husband was referred to Berkeley House after a time in rehab when it was decided that because of complex needs he could not be cared for properly at home. Several family members including myself went to look round the home before my husband was transferred from rehab. We were treated with respect and kindness by staff members , shown rooms and facilities and we were impressed with the standard of the home and how immaculate everywhere was. Since my husband has been living there I have been reassured by the care and consideration he has received from all staff in their varied roles at the home. Everyone is very friendly and overall the residents are treated so well. There is a varied range of activities and the catering is really good. It was a difficult decision to place my husband in care but I am very thankful he is in the right place.

My husband John is currently staying at Berkeley House on a temporary basis. He's been well looked after by all the staff there who are a great bunch, always have a smile and seem good fun. They are always happy to help.

Our mum is safe, settled, thriving and happy. Thank you Team Berkeley House

Thank you v much!

Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.

My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.

All of the staff were excellent!

Thank you

After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.

I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.

Experience is very good. Always welcome to come and see my mother. All the staff are very good.

The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.

My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.

My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.