Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 94 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
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Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Berkeley House Care Home to find out the exact price for your requirements.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Marshall (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (94)

9.8

Berkeley House Care Home has a Review Score of 9.8 (9.842) out of 10, based on 27 reviews in the last 2 years.
Over all time Berkeley House Care Home has 94 reviews.

Overall Experience
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  • 25
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Date Published
  • 94
  • 9
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Reviewer Connection to Berkeley House Care Home
  • 47
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  • 6
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Total of 94, showing 21-40
Review from M W (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive
and communication from the home is good.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely review. It is wonderful to hear that your Mam has received such high quality care and support during her stay at Berkeley House. It is always brilliant to hear words like "Caring" and "Supportive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from J W (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition.
She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Alison B (Mother-in-law of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food
is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter.
The management team are all fantastic with a warm welcome and great communication and always go out there way.
Her room is decorated extremely nicely and always clean and tidy all the team should be proud!
Reply from Rosie Smith, Customer Advisor at Berkeley House Care HomeHello and thank you for taking the time to leave such a wonderful review for the staff at Berkley House Care Home. It is wonderful to hear how well your Mother-In-Law is doing after eight weeks of care. It sounds like she has had the ideal care home experience by making new friends, enjoying the food and getting involved in activities! It is always great to hear our staff are "welcome", "fantastic" and have "great communication". We'd like to thank you again for reaching out and we hope that your loved one continues to enjoy her time within the home!
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Review from Karon C (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.
Reply from Rosie Smith, Customer Service Advisor at Berkeley House Care HomeThank you so much for taking the time to leave Berkeley House such a lovely review. It is always great to hear words such as "excellent" and "helpful" to describe our home and staff. We are thrilled that Dad is settling in well and if we can provide any support to make the transition easier for you all please let the team at Berkeley House know.
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Review from A G (Son of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in.
The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities.
You can visit
at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.
Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care HomeThank you for taking the time to leave your review. We are pleased to hear that staff at Berkeley House did everything to make the transition for your Mother as easy as possible. We are glad to hear she has settled in well and enjoying full use of our facilities and excellent care from our staff. We hope to continue providing your loved one with the best care possible.
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Review from L O (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support
we received and kindness from the team on Queens we will never forget.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Sharon C (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.
Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care HomeThank you for your feedback. We are pleased to hear both yourself and your mam have been made to feel so welcome and we hope to continue providing her with the best possible care.
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Review from J G (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very settled in Berkeley House. The staff are very patient and caring with him. We appreciate how kind the staff were when my mother passed away, to my father and all the family. The home is clean, warm and comfortable. We find everyone very professional.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely review. It is always nice to hear words like 'patient' and 'caring' being used to describe our staff. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you find Berkeley House to be warm and comfortable. Hopefully, you will go away from this feeling like your loved ones received the best possible care.
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Review from Matthew H (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Berkeley House Care Home a couple of months ago, prior to that I had been looking after her myself but her dementia made this increasingly challenging. The staff are all wonderful and have helped to make Mum's transition into care as comfortable as possible. They are all very friendly,
caring, and dedicated and seem to really enjoy working there. They also make me feel comfortable and welcome when visiting. Mum has settled in very well and despite her confusion, she enjoys living there. She also joins in with many of the fun activities which are organised, and photos and videos are often posted to social media for relatives to see.
The rooms are modern and spacious compared with other care homes that we visited and are cleaned to a high standard.
Reply from Fran Donno, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Berkeley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Friendly” and “Dedicated” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from K P (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The transition of care from Dad's own home to a care home has been and still is a very emotional journey. Everyone working in the care home has been so kind and understanding to Dad and our family. The care home appears very well managed and has a good/relaxed atmosphere. Staff are professional, committed,
kind, caring, inclusive and communicate well. This is so reassuring. The food provided is excellent. The environment/rooms are spacious, clean and modern. Facilities are very good and all staff engaging. Thank you.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely review, and we are very happy to hear you can feel at ease with your dad in our care. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible for him, and it is always nice to hear words like “professional, committed, kind, caring, inclusive and communicate well” being used to describe our care. We hope to continue providing your Dad with the best possible care, and we look forward to seeing you again soon.
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Review from R M (Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and safe and we are well looked after.
Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care HomeThank you for your feedback. It is always nice to hear words like 'happy' and 'safe' being used to describe our care. We hope to continue providing a high-quality of care.
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Review from S C (Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found it very clean and have always something to join in with, staff make even bingo a laugh. Nothing is ever too much first thing in the morning or in the evening. I am partially sighted.
Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. We are pleased to hear you have always found it clean and that the staff have been helpful throughout the day. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Nicola H (Daughter of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems very happy here and well looked after.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from S D (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a permanent resident in Berkeley Care Home after a short stay for respite. The care home is absolutely spotlessly clean. My mum's room is always kept clean and tidy with a nice view for her. The food is good with a choice of food from the menu. The staff are all friendly and hard working
and nothing is too much trouble. Keep up the good work!
Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care HomeThank you for your lovely feedback. We are very happy to hear you can feel at ease with your mum in our care at Berkeley House. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Tina B (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was transferred from the hospital to Berkeley House Care Home and it instantly felt homely and kind. The employees were lovely from day one to him and have continued to be ever since. At first, he was focused on getting home but after being here for 7 weeks he now wants to remain and consider
it his home. This is wonderful news to our family as we love our dad dearly and only want the best for his safety, needs and happiness.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care HomeThank you for your kind words. We are so happy that your dad is settled and happy in our care.
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Review from Joseph M (Resident) assisted by family/friend published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been excellent from the first day I arrived, cosy, comfy wonderful care and lovely meals. My medical needs have been taken care of superbly and it feels like home from home now. Thank you to you all at Berkeley House.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care HomeThank you for your kind review. We are so glad to hear that you are happy and feel like you are at home in our care.
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Review from K M (Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the bar and the cinema and like the staff, they are all excellent. I've enjoyed my stay and I'm happy to continue.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care HomeThank you for taking the time to write us a review. We are so glad that you are enjoying your stay with us.
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Review from Elsie L (Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Berkeley House very warm and comfortable and my room and bathroom are all I would want.
Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care HomeThank you for your review. We are happy to hear you have found Berkeley House very warm and comfortable.
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Review from Ann G (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot speak more highly of the care and attention our mum receives. She is so happy and loves the daily activities. Berkeley House Care Home is absolutely spotless and the staff are amazing. My brother and sister both live away so find the social media page very informative and feel connected. It
keeps them in touch with the activities that Mum and the other residents do-keep up the good work!
Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after in our home. We hope to continue providing your mum with the best possible care.
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Review from Steven S (Son of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff very helpful and very caring to the people who are residents in the care home. Also very friendly towards visitors of the home.
They carry out great activities with the residents of the home to make sure they are entertained as much as possible. Well done to all involved.
Reply from David Mclean, Customer Service Adviser at Berkeley House Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your stay and we look forward to seeing you again soon.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Berkeley House Care Home is calculated as follows: ( (272 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 317 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Jan 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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