Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
Review Us
9.8 87 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

Show Berkeley House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joycelyn Tsekpo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (87)

Total of 87, showing 21-40
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years. Over all time Berkeley House Care Home has 87 reviews.

Overall Experience

  • 60
  • 25
  • 0
  • 2
  • 0

Date Published

87
11
16
23
64

Review from J G (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very settled in Berkeley House. The staff are very patient and caring with him. We appreciate how kind the staff were when my mother passed away, to my father and all the family. The home is clean, warm and comfortable. We find everyone very professional.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like 'patient' and 'caring' being used to describe our staff. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you find Berkeley House to be warm and comfortable. Hopefully, you will go away from this feeling like your loved ones received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew H (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Berkeley House Care Home a couple of months ago, prior to that I had been looking after her myself but her dementia made this increasingly challenging. The staff are all wonderful and have helped to make Mum's transition into care as comfortable as possible. They are all very friendly,
caring, and dedicated and seem to really enjoy working there. They also make me feel comfortable and welcome when visiting. Mum has settled in very well and despite her confusion, she enjoys living there. She also joins in with many of the fun activities which are organised, and photos and videos are often posted to social media for relatives to see.
The rooms are modern and spacious compared with other care homes that we visited and are cleaned to a high standard.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Berkeley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Friendly” and “Dedicated” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition of care from Dad's own home to a care home has been and still is a very emotional journey. Everyone working in the care home has been so kind and understanding to Dad and our family. The care home appears very well managed and has a good/relaxed atmosphere. Staff are professional, committed,
kind, caring, inclusive and communicate well. This is so reassuring. The food provided is excellent. The environment/rooms are spacious, clean and modern. Facilities are very good and all staff engaging. Thank you.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review, and we are very happy to hear you can feel at ease with your dad in our care. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible for him, and it is always nice to hear words like “professional, committed, kind, caring, inclusive and communicate well” being used to describe our care. We hope to continue providing your Dad with the best possible care, and we look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy and safe and we are well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear words like 'happy' and 'safe' being used to describe our care. We hope to continue providing a high-quality of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it very clean and have always something to join in with, staff make even bingo a laugh. Nothing is ever too much first thing in the morning or in the evening. I am partially sighted.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear you have always found it clean and that the staff have been helpful throughout the day. Please let us know if there is anything we can do to make your stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very happy here and well looked after.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a permanent resident in Berkeley Care Home after a short stay for respite. The care home is absolutely spotlessly clean. My mum's room is always kept clean and tidy with a nice view for her. The food is good with a choice of food from the menu. The staff are all friendly and hard working
and nothing is too much trouble. Keep up the good work!

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your mum in our care at Berkeley House. Please let us know if there is anything we can do to make her stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred from the hospital to Berkeley House Care Home and it instantly felt homely and kind. The employees were lovely from day one to him and have continued to be ever since. At first, he was focused on getting home but after being here for 7 weeks he now wants to remain and consider
it his home. This is wonderful news to our family as we love our dad dearly and only want the best for his safety, needs and happiness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind words. We are so happy that your dad is settled and happy in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph M (Resident) assisted by family/friend published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been excellent from the first day I arrived, cosy, comfy wonderful care and lovely meals. My medical needs have been taken care of superbly and it feels like home from home now. Thank you to you all at Berkeley House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind review. We are so glad to hear that you are happy and feel like you are at home in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the bar and the cinema and like the staff, they are all excellent. I've enjoyed my stay and I'm happy to continue.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for taking the time to write us a review. We are so glad that you are enjoying your stay with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elsie L (Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Berkeley House very warm and comfortable and my room and bathroom are all I would want.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your review. We are happy to hear you have found Berkeley House very warm and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak more highly of the care and attention our mum receives. She is so happy and loves the daily activities. Berkeley House Care Home is absolutely spotless and the staff are amazing. My brother and sister both live away so find the social media page very informative and feel connected. It
keeps them in touch with the activities that Mum and the other residents do-keep up the good work!

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after in our home. We hope to continue providing your mum with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven S (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful and very caring to the people who are residents in the care home. Also very friendly towards visitors of the home.
They carry out great activities with the residents of the home to make sure they are entertained as much as possible. Well done to all involved.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your stay and we look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Brother of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and professional.
Keep the residents occupied and entertained.
Food is excellent and the home is always clean.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Berkeley House for 2 years. Her care has been exemplary and has given me complete peace of mind. I cannot express how much I appreciate the kindness and care given by the staff. Both to my mother but also to myself and my late father. He passed recently safe in the knowledge
that his wife could not have been in a better place than Berkeley House.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care, especially for your late father, who we send our deepest condolences in regards to his passing. We hope to continue providing your loved one with the best possible care and we are looking forward to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit.
Staff friendly and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your visit and found our staff to be friendly and helpful. Thank you for your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony M (Husband of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the way my wife has been accepted on the Queen's ward. She's struggling making friends with residents, but it's early days yet. We use the small tv room a lot but find if two families are in at the same time and the small sofa requires some attention i.e. cushions missing. We have
also experienced many clothes go missing, but overall, very satisfied with the house, staff and management.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the care your wife receives. I will certainly pass your comments regarding the sofa on to the housekeeping team and we will also see what we can do to help your wife make some new friends. Thank you for bringing this to our attention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa S (Sister of Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Berkeley House for two months, and in that time, he has got the sparkle back in his eyes and loves all the activities and interaction. Staff are very friendly, caring and professional. Room and corridors are spotless. My first impression was this looks and feels like a hotel.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that your brother has settled in well at our home and got his sparkle back in his eyes. It is always nice to hear words such as ''Caring'' and ''Friendly'' to describe our staff. Thank you for choosing Berkeley House for your brother's stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I W (Son of Resident) published on 10 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is impossible to find any fault with the home. From day one, my mum has felt integrated into things and done stimulating and enjoyable activities. The photos on Facebook have been very helpful to us, seeing her clearly enjoying herself. The staff have been so helpful, in so many ways. They are all
so committed to the elderly residents in their care. Thank you to all.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has felt involved in our home and that you feel our staff have been so helpful. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only here 20 minutes, so don't know about food/activities.
The staff were all friendly and helpful. Nice to see some of them in lovely dresses - must cheer up the residents. Berkeley looked very clean, well-kept, and seemed well-run (in my short visit).
His t-shirt was extremely dirty, but maybe
he'd declined to have a fresh one. Overall, a very good impression of Berkeley.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and helpful and that your first impression of our home is a good one. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Berkeley House Care Home is calculated as follows: ( (229 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (2)

No image found

Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service - more info.