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Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, East Riding of Yorkshire HU9 4UW
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Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Happy and safe and we are well looked after.R M(Resident / Service User)
Berkeley House Care Home, Hull

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...  

Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,210
Residential Dementia CareFrom £1,150From £1,265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Marshall(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (96)

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9.8

Berkeley House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 25 reviews in the last 2 years. Over all time Berkeley House Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from D S (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.

Like most things, there is always room for improvement.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always lovely to hear words like "Caring" and "Friendly" being used to describe our staff. It is wonderful to hear that your Mother is receiving such high standards of care and support. We hope to continue providing your loved one with the best possible care.

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Review from Nev K (Son of Resident) published on 21 February 2025 Submitted via Website
Overall Experience
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.

On a couple of occasions, the respite has been in emergency situations, and the staff have gone over and above to accommodate my father.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Father has received such high quality care at Berkeley House Care Home and that you have felt at ease with him in our care. It is always brilliant to hear from family members feeling like their loved one is...  

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Review from M W (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience

My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive and communication from the home is good.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is wonderful to hear that your Mam has received such high quality care and support during her stay at Berkeley House. It is always brilliant to hear words like "Caring" and "Supportive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from J W (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card
Overall Experience

My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition. She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and...  

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Review from Alison B (Mother-in-law of Resident) published on 2 September 2024 Submitted via Website
Overall Experience
My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter.
The management team are all fantastic with a warm welcome and great communication and always go out there way.

Her room is decorated extremely nicely and always clean and tidy all the team should be proud!

Reply from Rosie Smith, Customer Advisor at Berkeley House Care Home

Hello and thank you for taking the time to leave such a wonderful review for the staff at Berkley House Care Home. It is wonderful to hear how well your Mother-In-Law is doing after eight weeks of care. It sounds like she has had the ideal care home experience by making new friends, enjoying the...  

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Review from Karon C (Daughter of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.

Reply from Rosie Smith, Customer Service Advisor at Berkeley House Care Home

Thank you so much for taking the time to leave Berkeley House such a lovely review. It is always great to hear words such as "excellent" and "helpful" to describe our home and staff. We are thrilled that Dad is settling in well and if we can provide any support to make the transition easier for you all please let the team at Berkeley House know.

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Review from A G (Son of Resident) published on 23 May 2024 Submitted via Postal Card
Overall Experience
My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in.
The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities.

You can visit at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear that staff at Berkeley House did everything to make the transition for your Mother as easy as possible. We are glad to hear she has settled in well and enjoying full use of our facilities and excellent care from our staff. We hope to continue providing your loved one with the best care possible.

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Review from L O (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support we received and kindness from the team on Queens we will never forget.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Sharon C (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. We are pleased to hear both yourself and your mam have been made to feel so welcome and we hope to continue providing her with the best possible care.

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Review from J G (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

My father is very settled in Berkeley House. The staff are very patient and caring with him. We appreciate how kind the staff were when my mother passed away, to my father and all the family. The home is clean, warm and comfortable. We find everyone very professional.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like 'patient' and 'caring' being used to describe our staff. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you find Berkeley House...  

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Review from Matthew H (Son of Resident) published on 15 December 2023 Submitted via Website
Overall Experience
My Mum moved into Berkeley House Care Home a couple of months ago, prior to that I had been looking after her myself but her dementia made this increasingly challenging. The staff are all wonderful and have helped to make Mum's transition into care as comfortable as possible. They are all very friendly, caring, and dedicated and seem to really enjoy working there. They also make me feel comfortable and welcome when visiting. Mum has settled in very well and despite her confusion, she enjoys living there. She also joins in with many of the fun activities which are organised, and photos and videos are often posted to social media for relatives to see.

The rooms are modern and spacious compared with other care homes that we visited and are cleaned to a high standard.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Berkeley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Friendly” and “Dedicated” being used to describe our...  

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Review from K P (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

The transition of care from Dad's own home to a care home has been and still is a very emotional journey. Everyone working in the care home has been so kind and understanding to Dad and our family. The care home appears very well managed and has a good/relaxed atmosphere. Staff are professional, committed, kind, caring, inclusive and communicate well. This is so reassuring. The food provided is excellent. The environment/rooms are spacious, clean and modern. Facilities are very good and all staff engaging. Thank you.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review, and we are very happy to hear you can feel at ease with your dad in our care. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible for him, and it is always nice to hear words like “professional, committed, kind,...  

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Review from R M (Resident / Service User) published on 17 May 2023 Submitted via Postal Card
Overall Experience

Happy and safe and we are well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear words like 'happy' and 'safe' being used to describe our care. We hope to continue providing a high-quality of care.

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Review from S C (Resident / Service User) published on 26 April 2023 Submitted via Postal Card
Overall Experience

I have found it very clean and have always something to join in with, staff make even bingo a laugh. Nothing is ever too much first thing in the morning or in the evening. I am partially sighted.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear you have always found it clean and that the staff have been helpful throughout the day. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Nicola H (Daughter of Resident) published on 25 April 2023 Submitted via Postal Card
Overall Experience

My mother seems very happy here and well looked after.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S D (Son of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

My mother is a permanent resident in Berkeley Care Home after a short stay for respite. The care home is absolutely spotlessly clean. My mum's room is always kept clean and tidy with a nice view for her. The food is good with a choice of food from the menu. The staff are all friendly and hard working and nothing is too much trouble. Keep up the good work!

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your mum in our care at Berkeley House. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Tina B (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card
Overall Experience

My dad was transferred from the hospital to Berkeley House Care Home and it instantly felt homely and kind. The employees were lovely from day one to him and have continued to be ever since. At first, he was focused on getting home but after being here for 7 weeks he now wants to remain and consider it his home. This is wonderful news to our family as we love our dad dearly and only want the best for his safety, needs and happiness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind words. We are so happy that your dad is settled and happy in our care.

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Review from Joseph M (Resident / Service User) published on 1 February 2023 Submitted via Postal Card
Overall Experience

My stay has been excellent from the first day I arrived, cosy, comfy wonderful care and lovely meals. My medical needs have been taken care of superbly and it feels like home from home now. Thank you to you all at Berkeley House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind review. We are so glad to hear that you are happy and feel like you are at home in our care.

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Review from K M (Resident / Service User) published on 27 January 2023 Submitted via Postal Card
Overall Experience

I enjoy the bar and the cinema and like the staff, they are all excellent. I've enjoyed my stay and I'm happy to continue.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for taking the time to write us a review. We are so glad that you are enjoying your stay with us.

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Review from Elsie L (Resident / Service User) published on 12 January 2023 Submitted via Postal Card
Overall Experience

I have found Berkeley House very warm and comfortable and my room and bathroom are all I would want.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your review. We are happy to hear you have found Berkeley House very warm and comfortable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 July 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

News (2) & Events (0)

News
  • 29 Jul 2025

    Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...

  • 02 Jun 2025

    Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...

Upcoming Events

There are no upcoming events for Berkeley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Berkeley House Care Home.

Meet the Team (2)

Rachelle Wood
Rachelle WoodJob Title:Activity CoordinatorJoined: 2018
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.

I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom Brown
Tom BrownJob Title:MaintenanceJoined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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