Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 87 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joycelyn Tsekpo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (87)

9.8

Berkeley House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years.
Over all time Berkeley House Care Home has 87 reviews.

Overall Experience
  • 60
  • 25
  • 0
  • 2
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Date Published
  • 87
  • 6
  • 15
  • 23
  • 64
Reviewer Connection to Berkeley House Care Home
  • 44
  • 19
  • 6
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 61-80
Review from K T (Partner of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased for my partner. She is well looked after and that's all I want in her life.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We really appreciate the kind words.

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Review from K S (Son of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Usually, I come during day so don't usually see night staff. But Dad waiting for the doctor. The night staff were very professional, caring and went the extra mile to look after Dad. Also, two of the day staff stayed behind to assist after the shift had ended.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate your kind words and thank you for trusting us with your fathers care.

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Review from Robert B (Son of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After one week in the home, everything seems OK. Clean, girls all helpful.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave such positive comments.

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Review from K F (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Berkeley House Care Home. No one wants to put their parent in a care home but Berkeley House is amazing, of all the home I viewed it ticked every box. The staff are caring, friendly and professional, not only to my mum but are attentive to me, keeping me informed on all
areas of her wellbeing. I am so relieved that my mum is in such a wonderful home and would highly recommend.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for such lovely feedback. We are very happy to hear that mum is settled and feels like a part of our Berkeley House family.

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Review from Ron M (Respite Resident) assisted by family/friend published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a fantastic time in the care home for my 1 week respite. I was made welcome, well looked after and all the staff could not do enough, nothing was any trouble. It was beyond my expectations and would highly recommend the home.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are happy to hear you enjoyed your time with us. Thank you for your review, Ron and we hope to see you again soon!

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Review from N P (Granddaughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly, rooms clean, staff always welcoming to the resident's family.
Would recommend!
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your praise. We really appreciate this feedback.

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Review from Margaret B (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff, efficient, clean.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like the care home is up to scratch and can look after their loved one in the way they deserve.

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Review from Michael J (Son of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I brought my mum in after she'd been in hospital for some respite and rehabilitation. She was in approximately 4 weeks. I visited most days and was always greeted with smiling faces but most of all the care by all the nurses and management were second to none towards my mum.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words and thank you for choosing Berkeley House for your mum's stay. We hope to see you again.

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Review from Denise B (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Berkeley House, Hull, has been a lifesaver not only for my mum but for the family too. I would not wish her to be anywhere else. Management, catering, caregivers and activity staff have all been friendly and professional. The care shown is second to none and as mums representative, I have no issues.
Any concerns I have highlighted have been dealt with quickly. I whole-heartedly recommend Berkeley House.
Reply from Greta Narbutaityte, Customer Advisor at Berkeley House Care Home

Thank you Denise, for such a lovely review. We are very humbled by your kind words. It is always amazing to hear that our resident's families can feel at ease with their loved one in our care. Please let us know if there is anything else we can do to make mums stay as comfortable as possible.

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Review from S K (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home very friendly, clean and helpful. Dad has only been here for 2 days but we have found the home extremely pleasant and caring.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can finally feel at ease with your father in our care. Please let us know if there is anything else we can do to make his stay more comfortable.

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Review from Paul M (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad was sent here from hospital for 2 weeks respite. It is absolutely stunning. Rooms are big and clean, staff are very helpful and polite, hopefully, Dad will become permanent.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Gillian H (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have experienced nothing but care and reassurance form the management, staff and carers during this difficult transition period for my mother. With all our thanks to you all.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J M (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home has undergone various management changes which was detrimental to residents family and staff.
I feel that under the new manager a great step forward has been achieved. There is a much more upbeat feeling, staff are happier, it feels as if we are making progress in the right direction.
I am hoping for an outstanding rating in the future and I feel much happier and confident.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from Heather Z (Granddaughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my grandma came into Berkeley House she has been extremely well cared for.
She is always smiling.
The staff are very attentive and treat my grandma with love.
I am very happy to know that my grandma is in good hands.
Reply from Daniel Widdowson, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Lorraine C (Partner of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the care home from the moment I walked in to view rooms for my partner. I am also very impressed by the staff and how much they engage with the residents at all times. I am very happy to leave my partner in the home as he has settled really well. He is always clean, dressed
and well fed. I don't think I could ask for anything more for him. Very very happy with the care he gets.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and how much they engage with the residents. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from P M (Friend of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has not been a week yet since the resident arrived, he is comfy, warm and well fed.
His appetite has improved. He needs a hoist sling so he can get out of bed and begin his physio.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your friend being comfy and well-fed. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Kelly B (Friend of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very clean and the staff are really friendly and helpful.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Christine G (Sister of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Berkeley House is a very modern care home. Always friendly, helpful staff. The residents well cared for.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff always being Friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Mavis H (Friend of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been to see my friend for the past 4-5 weeks nearly every day. He is always clean and well looked after. Good food, plenty of help when needed.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your friend being well taken care of. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Patrick A (Son of Resident) published on 4 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother first went in for respite following a spell in hospital, and during her stay, she liked it so much she wanted to stay.
Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you and your mum have had a positive experience at the home. We will share your comments with the home's manager. The Bups Customer Care Team.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Berkeley House Care Home is calculated as follows: ( (229 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service - more info.