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Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, East Riding of Yorkshire HU9 4UW
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Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Happy and safe and we are well looked after.R M(Resident / Service User)
Berkeley House Care Home, Hull

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...  

Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,210
Residential Dementia CareFrom £1,150From £1,265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Marshall(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (96)

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9.8

Berkeley House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 25 reviews in the last 2 years. Over all time Berkeley House Care Home has 96 reviews.

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Review from J A (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card
Overall Experience

All the staff at Berkeley are fantastic and caring. Nothing is too much trouble; they go out of their way to help families. And through the lockdown, they have looked after the residents beyond the call of duty.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate you taking the time to leave us such lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from P S (Son of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

Very well cared for in every way. Cleanliness and care are exceptional. Entertainment and activities etc arranged to keep residents happy and occupied and stimulated.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from I T (Son of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

The care my mother has received is superb and has exceeded our expectations.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Garry W (Son of Resident) published on 5 August 2020 Submitted via Website
Overall Experience
We are all aware of the Covid situation in care homes. The latest guidelines, like all previous guidance, has been followed implicitly to which the staff will rightly say "we have had no coronavirus incidents", however, this is and has been detrimental to residents health and well being. The home/Bupa seem to have used the guidance to aid reputation at the expense of resident well being.
The latest guidance being applied results in only 3 x 45min visits per day or 1 visit per fortnight (if available via bookings) due to staffing levels and "only 1 screen in the garden"? To visit a 90year old outside in a garden (weather permitting) in the last years of life after 4 months of lockdown where there is no contact (mask/gloves to be worn) and a staff chaperone is punitive.

These measures introduced could have been done 4-6 weeks ago had a home-related or dynamic resident well being/risk assessment analysis been done. The management of risk/benefit has been and continues to be poor.

Reply from Emily Wilson, Customer Services Adviser at Berkeley House Care Home

Thank you for your feedback. We are concerned to hear this. We have genuine regard for all of our residents and their well being. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review from Eddie B (Son-in-law of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

Our mother has been in Berkeley House for over a year now. All the staff are very caring and efficient. She has been very well cared for, kept clean, and well-fed during the lockdown. The boss has done everything possible to keep us in touch. Facetime and phone calls. I can't praise, everyone, enough. Thank you to all.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from W H (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card
Overall Experience

I am very happy with the care and support my mam receives. She is happy and content and looks well looked after. You can always speak to the staff, which I have done throughout lockdown. I'm very sad that I'm unable to visit mam, but knowing she is getting well-looked after makes the situation a lot easier to deal with. All the staff and management are great and do a wonderful job.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Amy B (Granddaughter of Resident) published on 13 February 2020 Submitted via Website
Overall Experience

This place is absolutely amazing! Since my grandad came here, they’ve been nothing short of fantastic. They make sure there are multiple activities for him to do and make sure he always participates. Huge thanks for all of their help. 10/10, would recommend!

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are very happy to hear your granddad is enjoying himself with us and thank you for the kind comments.

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Review from P B (Son of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

The care home is very good, as my father needs constant care. Nothing is too much for them.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your feedback, we are very glad to hear you are happy with your fathers care.

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Review from Sonia C (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

The team are all lovely and caring. Very helpful. The care home is clean, friendly and welcoming.

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Review from K T (Partner of Resident) published on 2 December 2019 Submitted via Postal Card
Overall Experience

I am pleased for my partner. She is well looked after and that's all I want in her life.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We really appreciate the kind words.

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Review from K S (Son of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience

Usually, I come during day so don't usually see night staff. But Dad waiting for the doctor. The night staff were very professional, caring and went the extra mile to look after Dad. Also, two of the day staff stayed behind to assist after the shift had ended.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate your kind words and thank you for trusting us with your fathers care.

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Review from Robert B (Son of Resident) published on 15 October 2019 Submitted via Postal Card
Overall Experience

After one week in the home, everything seems OK. Clean, girls all helpful.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave such positive comments.

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Review from K F (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card
Overall Experience

My mum has recently moved to Berkeley House Care Home. No one wants to put their parent in a care home but Berkeley House is amazing, of all the home I viewed it ticked every box. The staff are caring, friendly and professional, not only to my mum but are attentive to me, keeping me informed on all areas of her wellbeing. I am so relieved that my mum is in such a wonderful home and would highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for such lovely feedback. We are very happy to hear that mum is settled and feels like a part of our Berkeley House family.

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Review from Ron M (Respite Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

I had a fantastic time in the care home for my 1 week respite. I was made welcome, well looked after and all the staff could not do enough, nothing was any trouble. It was beyond my expectations and would highly recommend the home.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are happy to hear you enjoyed your time with us. Thank you for your review, Ron and we hope to see you again soon!

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Review from N P (Granddaughter of Resident) published on 10 July 2019 Submitted via Postal Card
Overall Experience
Staff always friendly, rooms clean, staff always welcoming to the resident's family.

Would recommend!

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your praise. We really appreciate this feedback.

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Review from Margaret B (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience

Very good staff, efficient, clean.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like the care home is up to scratch and can look after their loved one in the way they deserve.

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Review from Michael J (Son of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience

I brought my mum in after she'd been in hospital for some respite and rehabilitation. She was in approximately 4 weeks. I visited most days and was always greeted with smiling faces but most of all the care by all the nurses and management were second to none towards my mum.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words and thank you for choosing Berkeley House for your mum's stay. We hope to see you again.

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Review from Denise B (Daughter of Resident) published on 23 April 2019 Submitted via Website
Overall Experience

Berkeley House, Hull, has been a lifesaver not only for my mum but for the family too. I would not wish her to be anywhere else. Management, catering, caregivers and activity staff have all been friendly and professional. The care shown is second to none and as mums representative, I have no issues. Any concerns I have highlighted have been dealt with quickly. I whole-heartedly recommend Berkeley House.

Reply from Greta Narbutaityte, Customer Advisor at Berkeley House Care Home

Thank you Denise, for such a lovely review. We are very humbled by your kind words. It is always amazing to hear that our resident's families can feel at ease with their loved one in our care. Please let us know if there is anything else we can do to make mums stay as comfortable as possible.

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Review from S K (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card
Overall Experience

I have found the home very friendly, clean and helpful. Dad has only been here for 2 days but we have found the home extremely pleasant and caring.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can finally feel at ease with your father in our care. Please let us know if there is anything else we can do to make his stay more comfortable.

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Review from Paul M (Son of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

My Dad was sent here from hospital for 2 weeks respite. It is absolutely stunning. Rooms are big and clean, staff are very helpful and polite, hopefully, Dad will become permanent.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 July 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

News (2) & Events (0)

News
  • 29 Jul 2025

    Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...

  • 02 Jun 2025

    Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...

Upcoming Events

There are no upcoming events for Berkeley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Berkeley House Care Home.

Meet the Team (2)

Rachelle Wood
Rachelle WoodJob Title:Activity CoordinatorJoined: 2018
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.

I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom Brown
Tom BrownJob Title:MaintenanceJoined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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