Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 87 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joycelyn Tsekpo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (87)

Total of 87, showing 81-87
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years. Over all time Berkeley House Care Home has 87 reviews.

Overall Experience

  • 60
  • 25
  • 0
  • 2
  • 0

Date Published

87
11
16
23
64

Review from Sally T (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is for the full year that my mother has lived at Berkeley House. My mother has never been so content and happy since she came to live at Berkeley House. My mother has gained weight and her appearance has improved dramatically. I am aware that my mother can be difficult at times but this is dealt
with, with patience and dignity.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the patience and dignity your mum receives from the staff. We will share your comments with the homes manager. The Bupa Customer Care Team

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Review from Jean N (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Berkeley House has been through a rough path over the last 12 months. Now under new management I believe things are starting to improve. The manager is on hand to give advise and support at all times and is professional and efficient in all she does. New unit managers are now on all floors which seems
to be having an impact. It has a great atmosphere and care staff are happy, helpful and welcoming. Food is plentiful and rooms are always kept clean and tidy. My Mam is treated with utmost respect and is very happy where she lives. I have faith with the care staff who do a fantastic job looking after her. I would recommend anyone looking for a place, be it for respite, short stay or long term care to have a look round Berkeley House.

Reply from Gabriella Mills, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkley House. We are happy that you are pleased with the new staff at the care home and that your Mother is happy with where she is living. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.

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Review from Brenda M (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has her own room with en-suite bathroom. The carers are very professional and caring. They provide daily activities which mum participates in. They also do weekly trips out which residents look forward to.
They also look after her health needs and react quickly if they notice the residents aren't
well.
At first, my mum didn't like the idea of going into residential care but now says she is so glad she is there.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Amanda O (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care is very good and my Mother really likes living here. She looks well and is thriving. I can now sleep at night knowing she is safe and well cared for.
I would definitely recommend Berkeley House to other people with or without Dementia

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Care / Support

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Treated with Dignity

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Review from L B (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

At present, the home is under new management and hopefully, it will improve but at the moment it needs improvement.
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.
This home is not of the standard
I would expect from Bupa.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Sue W (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Review from Linda J (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Berkeley is a clean and presentable home. I feel there are a few minor issues at present, but other problems have been dealt with by the new manager.
The majority of the staff are very friendly, but very busy. This stops a lot of interaction with the residents.
My mother has a good appetite, and has
no complaints regarding the food served. Fluids are now more available in the rooms and in the lounge, but many of the residents need encouragement to drink but are unable to serve themselves.
All in all, Berkeley is a comfortable, clean and normally happy care home, and I wouldn't discourage anyone not to apply to live there.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Berkeley House Care Home is calculated as follows: ( (229 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 270 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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