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Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, East Riding of Yorkshire HU9 4UW
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Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Happy and safe and we are well looked after.R M(Resident / Service User)
Berkeley House Care Home, Hull

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...  

Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,210
Residential Dementia CareFrom £1,150From £1,265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Marshall(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (96)

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9.8

Berkeley House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 25 reviews in the last 2 years. Over all time Berkeley House Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from Gillian H (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

We have experienced nothing but care and reassurance form the management, staff and carers during this difficult transition period for my mother. With all our thanks to you all.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J M (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
This care home has undergone various management changes which was detrimental to residents family and staff.
I feel that under the new manager a great step forward has been achieved. There is a much more upbeat feeling, staff are happier, it feels as if we are making progress in the right direction.

I am hoping for an outstanding rating in the future and I feel much happier and confident.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from Heather Z (Granddaughter of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience
Since my grandma came into Berkeley House she has been extremely well cared for.
She is always smiling.
The staff are very attentive and treat my grandma with love.

I am very happy to know that my grandma is in good hands.

Reply from Daniel Widdowson, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Lorraine C (Partner of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience

I was very impressed with the care home from the moment I walked in to view rooms for my partner. I am also very impressed by the staff and how much they engage with the residents at all times. I am very happy to leave my partner in the home as he has settled really well. He is always clean, dressed and well fed. I don't think I could ask for anything more for him. Very very happy with the care he gets.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and how much they engage with the residents. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from P M (Friend of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience
It has not been a week yet since the resident arrived, he is comfy, warm and well fed.

His appetite has improved. He needs a hoist sling so he can get out of bed and begin his physio.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your friend being comfy and well-fed. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Kelly B (Friend of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

It's very clean and the staff are really friendly and helpful.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Christine G (Sister of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

Berkeley House is a very modern care home. Always friendly, helpful staff. The residents well cared for.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff always being Friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Mavis H (Friend of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

I've been to see my friend for the past 4-5 weeks nearly every day. He is always clean and well looked after. Good food, plenty of help when needed.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your friend being well taken care of. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Patrick A (Son of Resident) published on 4 October 2018 Submitted via Website
Overall Experience

My Mother first went in for respite following a spell in hospital, and during her stay, she liked it so much she wanted to stay.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you and your mum have had a positive experience at the home. We will share your comments with the home's manager. The Bups Customer Care Team.

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Review from Sally T (Daughter of Resident) published on 4 October 2018 Submitted via Website
Overall Experience

This is for the full year that my mother has lived at Berkeley House. My mother has never been so content and happy since she came to live at Berkeley House. My mother has gained weight and her appearance has improved dramatically. I am aware that my mother can be difficult at times but this is dealt with, with patience and dignity.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the patience and dignity your mum receives from the staff. We will share your comments with the homes manager. The Bupa Customer Care Team

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Review from Jean N (Daughter of Resident) published on 8 June 2018 Submitted via Website
Overall Experience

Berkeley House has been through a rough path over the last 12 months. Now under new management I believe things are starting to improve. The manager is on hand to give advise and support at all times and is professional and efficient in all she does. New unit managers are now on all floors which seems to be having an impact. It has a great atmosphere and care staff are happy, helpful and welcoming. Food is plentiful and rooms are always kept clean and tidy. My Mam is treated with utmost respect and is very happy where she lives. I have faith with the care staff who do a fantastic job looking after her. I would recommend anyone looking for a place, be it for respite, short stay or long term care to have a look round Berkeley House.

Reply from Gabriella Mills, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkley House. We are happy that you are pleased with the new staff at the care home and that your Mother is happy with where she is living. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.

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Review from Brenda M (Daughter of Resident) published on 28 November 2016 Submitted via Website
Overall Experience
Mum has her own room with en-suite bathroom. The carers are very professional and caring. They provide daily activities which mum participates in. They also do weekly trips out which residents look forward to.
They also look after her health needs and react quickly if they notice the residents aren't well.

At first, my mum didn't like the idea of going into residential care but now says she is so glad she is there.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Amanda O (Daughter of Resident) published on 28 November 2016 Submitted via Website
Overall Experience
The overall standard of care is very good and my Mother really likes living here. She looks well and is thriving. I can now sleep at night knowing she is safe and well cared for.

I would definitely recommend Berkeley House to other people with or without Dementia

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from L B (Daughter of Resident) published on 28 November 2016 Submitted via Website
Overall Experience
At present, the home is under new management and hopefully, it will improve but at the moment it needs improvement.
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.

This home is not of the standard I would expect from Bupa.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sue W (Daughter of Resident) published on 21 November 2016 Submitted via Website
Overall Experience

Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Review from Linda J (Daughter of Resident) published on 21 November 2016 Submitted via Website
Overall Experience
Berkeley is a clean and presentable home. I feel there are a few minor issues at present, but other problems have been dealt with by the new manager.
The majority of the staff are very friendly, but very busy. This stops a lot of interaction with the residents.
My mother has a good appetite, and has no complaints regarding the food served. Fluids are now more available in the rooms and in the lounge, but many of the residents need encouragement to drink but are unable to serve themselves.

All in all, Berkeley is a comfortable, clean and normally happy care home, and I wouldn't discourage anyone not to apply to live there.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Care / Support
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Treated with Dignity
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 July 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

News (2) & Events (0)

News
  • 29 Jul 2025

    Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...

  • 02 Jun 2025

    Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...

Upcoming Events

There are no upcoming events for Berkeley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Berkeley House Care Home.

Meet the Team (2)

Rachelle Wood
Rachelle WoodJob Title:Activity CoordinatorJoined: 2018
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.

I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom Brown
Tom BrownJob Title:MaintenanceJoined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service -more info.