
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)

Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)

Happy and safe and we are well looked after.R M(Resident / Service User)

Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)

Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)

Happy and safe and we are well looked after.R M(Resident / Service User)

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.
Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.
Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.
Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.
Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.
Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.
Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
Care Provided by Berkeley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 84 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Berkeley House Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Berkeley House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Melanie Ward (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (84)
Berkeley House Care Home Reviews (96)
Berkeley House Care Home has a Review Score of 9.8 (9.839) out of 10, based on 24 reviews in the last 2 years.
Over all time Berkeley House Care Home has 96 reviews.
We have experienced nothing but care and reassurance form the management, staff and carers during this difficult transition period for my mother. With all our thanks to you all.
We have experienced nothing but care and reassurance form the management, staff and carers during this difficult transition period for my mother. With all our thanks to you all.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I feel that under the new manager a great step forward has been achieved. There is a much more upbeat feeling, staff are happier, it feels as if we are making progress in the right...
I feel that under the new manager a great step forward has been achieved. There is a much more upbeat feeling, staff are happier, it feels as if we are making progress in the right direction.
I am hoping for an outstanding rating in the future and I feel much happier and confident.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
She is always smiling.
The staff are very attentive and treat my grandma with love.
I am very happy to know that my grandma is in good hands.
She is always smiling.
The staff are very attentive and treat my grandma with love.
I am very happy to know that my grandma is in good hands.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I was very impressed with the care home from the moment I walked in to view rooms for my partner. I am also very impressed by the staff and how much they engage with the residents at all times. I am very happy to leave my partner in the home as he has settled really well. He is always clean,...
I was very impressed with the care home from the moment I walked in to view rooms for my partner. I am also very impressed by the staff and how much they engage with the residents at all times. I am very happy to leave my partner in the home as he has settled really well. He is always clean, dressed and well fed. I don't think I could ask for anything more for him. Very very happy with the care he gets.
Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and how much they engage with the residents. We will share your comments with the home's manager. The Bupa Customer Care Team
His appetite has improved. He needs a hoist sling so he can get out of bed and begin his physio.
His appetite has improved. He needs a hoist sling so he can get out of bed and begin his physio.
Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your friend being comfy and well-fed. We will share your comments with the home's manager. The Bupa Customer Care Team
It's very clean and the staff are really friendly and helpful.
It's very clean and the staff are really friendly and helpful.
Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team
Berkeley House is a very modern care home. Always friendly, helpful staff. The residents well cared for.
Berkeley House is a very modern care home. Always friendly, helpful staff. The residents well cared for.
Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff always being Friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team
I've been to see my friend for the past 4-5 weeks nearly every day. He is always clean and well looked after. Good food, plenty of help when needed.
I've been to see my friend for the past 4-5 weeks nearly every day. He is always clean and well looked after. Good food, plenty of help when needed.
Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your friend being well taken care of. We will share your comments with the home's manager. The Bupa Customer Care Team
My Mother first went in for respite following a spell in hospital, and during her stay, she liked it so much she wanted to stay.
My Mother first went in for respite following a spell in hospital, and during her stay, she liked it so much she wanted to stay.
Thank you for your review of Berkeley House Care Home. We are pleased to hear that you and your mum have had a positive experience at the home. We will share your comments with the home's manager. The Bups Customer Care Team.
This is for the full year that my mother has lived at Berkeley House. My mother has never been so content and happy since she came to live at Berkeley House. My mother has gained weight and her appearance has improved dramatically. I am aware that my mother can be difficult at times but this is...
This is for the full year that my mother has lived at Berkeley House. My mother has never been so content and happy since she came to live at Berkeley House. My mother has gained weight and her appearance has improved dramatically. I am aware that my mother can be difficult at times but this is dealt with, with patience and dignity.
Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the patience and dignity your mum receives from the staff. We will share your comments with the homes manager. The Bupa Customer Care Team
Berkeley House has been through a rough path over the last 12 months. Now under new management I believe things are starting to improve. The manager is on hand to give advise and support at all times and is professional and efficient in all she does. New unit managers are now on all floors which...
Berkeley House has been through a rough path over the last 12 months. Now under new management I believe things are starting to improve. The manager is on hand to give advise and support at all times and is professional and efficient in all she does. New unit managers are now on all floors which seems to be having an impact. It has a great atmosphere and care staff are happy, helpful and welcoming. Food is plentiful and rooms are always kept clean and tidy. My Mam is treated with utmost respect and is very happy where she lives. I have faith with the care staff who do a fantastic job looking after her. I would recommend anyone looking for a place, be it for respite, short stay or long term care to have a look round Berkeley House.
Thank you for your review of Berkley House. We are happy that you are pleased with the new staff at the care home and that your Mother is happy with where she is living. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.
They also look after her health needs and react quickly if they notice the residents...
They also look after her health needs and react quickly if they notice the residents aren't well.
At first, my mum didn't like the idea of going into residential care but now says she is so glad she is there.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I would definitely recommend Berkeley House to other people with or without Dementia
I would definitely recommend Berkeley House to other people with or without Dementia
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.
This home is not of the...
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.
This home is not of the standard I would expect from Bupa.
Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.
Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The majority of the staff are very friendly, but very busy. This stops a lot of interaction with the residents.
My mother has a good appetite, and...
The majority of the staff are very friendly, but very busy. This stops a lot of interaction with the residents.
My mother has a good appetite, and has no complaints regarding the food served. Fluids are now more available in the rooms and in the lounge, but many of the residents need encouragement to drink but are unable to serve themselves.
All in all, Berkeley is a comfortable, clean and normally happy care home, and I wouldn't discourage anyone not to apply to live there.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 29 Jul 2025
Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...
- 02 Jun 2025
Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...
There are no upcoming events for Berkeley House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Berkeley House Care Home.
Meet the Team (2)

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming...
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities...
My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.
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