Submit a Review for Berkeley House Care Home
2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, HU9 4UW
View Full Details of Berkeley House Care HomeLatest Reviews for Berkeley House Care Home
20 August 2025
I wish to highly praise the ' cleaner' that came to my room today . She was highly motivated, did a superb job ( even found& disposed of2 spiders.) She cleaned all surfaces & under, above , behind all furniture - which she pulled out! She worked exceeding hard & non stop' 'bottom' my room- not just a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) . Thank you v much! Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.
23 June 2025
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
12 June 2025
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot. All of the staff were excellent!
01 May 2025
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was kept up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly. Keep doing what you do, you're all amazing. Thank you
14 April 2025
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
11 April 2025
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.
03 March 2025
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
25 February 2025
Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers at her flat but obviously the time between calls was very worrying. She has settled in wonderfully much to my surprise at first. The staff are wonderful and she engages in the activities. The home is so clean and never any smells that you may associate with this environment. I cant recommend them enough.
24 February 2025
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful. Whenever I arrive to see my mum, the reception and office staff always greet you with a smile. All staff are available for a quick chat if you need one, everyone is very caring. The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
24 February 2025
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
24 February 2025
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
21 February 2025
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly. My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her. Like most things, there is always room for improvement.
21 February 2025
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run. On a couple of occasions, the respite has been in emergency situations, and the staff have gone over and above to accommodate my father.
21 February 2025
My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive and communication from the home is good.
06 December 2024
My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition. She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.
02 September 2024
My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter. The management team are all fantastic with a warm welcome and great communication and always go out there way. Her room is decorated extremely nicely and always clean and tidy all the team should be proud!
17 June 2024
Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.
23 May 2024
My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in. The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities. You can visit at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.
08 May 2024
Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support we received and kindness from the team on Queens we will never forget.
01 May 2024
I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.
Latest Reviews for Berkeley House Care Home
20 August 2025
I wish to highly praise the ' cleaner' that came to my room today . She was highly motivated, did a superb job ( even found& disposed of2 spiders.) She cleaned all surfaces & under, above , behind all furniture - which she pulled out! She worked exceeding hard & non stop' 'bottom' my room- not just a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) . Thank you v much! Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.
23 June 2025
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
12 June 2025
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot. All of the staff were excellent!
01 May 2025
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was kept up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly. Keep doing what you do, you're all amazing. Thank you
14 April 2025
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
11 April 2025
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.
03 March 2025
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
25 February 2025
Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers at her flat but obviously the time between calls was very worrying. She has settled in wonderfully much to my surprise at first. The staff are wonderful and she engages in the activities. The home is so clean and never any smells that you may associate with this environment. I cant recommend them enough.
24 February 2025
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful. Whenever I arrive to see my mum, the reception and office staff always greet you with a smile. All staff are available for a quick chat if you need one, everyone is very caring. The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
24 February 2025
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
24 February 2025
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
21 February 2025
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly. My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her. Like most things, there is always room for improvement.
21 February 2025
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run. On a couple of occasions, the respite has been in emergency situations, and the staff have gone over and above to accommodate my father.
21 February 2025
My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive and communication from the home is good.
06 December 2024
My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition. She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.
02 September 2024
My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter. The management team are all fantastic with a warm welcome and great communication and always go out there way. Her room is decorated extremely nicely and always clean and tidy all the team should be proud!
17 June 2024
Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.
23 May 2024
My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in. The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities. You can visit at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.
08 May 2024
Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support we received and kindness from the team on Queens we will never forget.
01 May 2024
I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.