Submit a Review for Berkeley House Care Home
2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, HU9 4UW
View full details of Berkeley House Care HomeLatest Reviews for Berkeley House Care Home
26 January 2026
My stepdad resides at Berkeley house. And has done from the beginning of November 2025. He originally went to stay for respite, however he has settled in really well and now refers to it as home. He has a great relationship with the staff and banter which he loves as he has a great sense of humour.
When I visit it's a really warm welcoming atmosphere and I am always made to feel welcome. We are now looking at his placement becoming permanent as he has settled so well. He suffers from dementia and I feel that he is really safe and cared for at the service. His room is also personalised with pictures of my mum and other relatives displayed on his walls. Which he loves, he is quite a shy gentleman and staff encourage him to go into the communal areas. He now feels confident and often will venture there on his own.my personal experiences with the staff team is they are Caring and friendly and even though they are extremely busy at times. They always have a smile and are always polite.
26 January 2026
Father was admitted for respite and due improvement in condition and quality of care received and with ongoing issues Father has requested that this care home becomes his permanent home, moving forward this home has given the family peace of mind that our father is going to continue to improve
living in a quality caring environment
21 January 2026
The staff are very helpful and caring towards the residents and the visitors. They are always there to give regular updates and provide any information needed.
The care home provides a safe, warm and welcoming environment for the residents.
28 October 2025
Welcoming helpful staff. Always clean and tidy everywhere, residents well cared for, all you can want really. Mum seems happy and relaxed and enjoys taking part in the many weekly activities on offer also.
23 October 2025
My husband has settled in well adjusting to his new environment. All the staff are friendly and always willing to help. He has enjoyed all the activities especially the singing. The events team organise many different activities trying to give residents a good variety of experiences. The staff have
also given me support during this very difficult time in my life. Myself and my family are happy with the care he is getting he's treated with dignity and respect and most importantly a willingness to help at all times. He enjoys the good quality food and there is always plenty of choice and nothing is too much trouble making mealtime an enjoyable experience. He can choose where he eats either in the dining room or his own room.
22 October 2025
My husband was referred to Berkeley House after a time in rehab when it was decided that because of complex needs he could not be cared for properly at home. Several family members including myself went to look round the home before my husband was transferred from rehab. We were treated with
respect and kindness by staff members , shown rooms and facilities and we were impressed with the standard of the home and how immaculate everywhere was. Since my husband has been living there I have been reassured by the care and consideration he has received from all staff in their varied roles at the home. Everyone is very friendly and overall the residents are treated so well. There is a varied range of activities and the catering is really good. It was a difficult decision to place my husband in care but I am very thankful he is in the right place.
22 October 2025
My husband John is currently staying at Berkeley House on a temporary basis. He's been well looked after by all the staff there who are a great bunch, always have a smile and seem good fun. They are always happy to help.
16 October 2025
Mum moved to Berkeley House nearly 3 months ago, needing more care due to her Alzheimers dementia. It was our first choice of home for mum and it's wonderful to see her thriving there.
She is enjoying activities that she hasn't done for a long time and is rediscovering crafting skills.
It's a
difficult decision to move your mum from her home to care, however we are very happy with the care she receives from her Berkeley House family.
The staff are always friendly and professional and nothing is too much trouble.
The standards of cleanliness and maintenance are excellent .
There is a huge range of social activities throughout the week.
Our mum is safe, settled, thriving and happy. Thank you Team Berkeley House
20 August 2025
I wish to highly praise the ' cleaner' that came to my room today .
She was highly motivated, did a superb job ( even found& disposed of2 spiders.)
She cleaned all surfaces & under, above , behind all furniture - which she pulled out!
She worked exceeding hard & non stop' 'bottom' my room- not
just a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) .
Thank you v much!
Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.
23 June 2025
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class,
the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
12 June 2025
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health
as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot.
All of the staff were excellent!
01 May 2025
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was
kept up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly.
Keep doing what you do, you're all amazing.
Thank you
14 April 2025
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of
having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
11 April 2025
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very
welcoming.
03 March 2025
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
24 February 2025
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and
office staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
24 February 2025
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
24 February 2025
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities
daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
21 February 2025
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for
improvement.
21 February 2025
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the
staff have gone over and above to accommodate my father.
Latest Reviews for Berkeley House Care Home
26 January 2026
My stepdad resides at Berkeley house. And has done from the beginning of November 2025. He originally went to stay for respite, however he has settled in really well and now refers to it as home. He has a great relationship with the staff and banter which he loves as he has a great sense of humour.
When I visit it's a really warm welcoming atmosphere and I am always made to feel welcome. We are now looking at his placement becoming permanent as he has settled so well. He suffers from dementia and I feel that he is really safe and cared for at the service. His room is also personalised with pictures of my mum and other relatives displayed on his walls. Which he loves, he is quite a shy gentleman and staff encourage him to go into the communal areas. He now feels confident and often will venture there on his own.my personal experiences with the staff team is they are Caring and friendly and even though they are extremely busy at times. They always have a smile and are always polite.
26 January 2026
Father was admitted for respite and due improvement in condition and quality of care received and with ongoing issues Father has requested that this care home becomes his permanent home, moving forward this home has given the family peace of mind that our father is going to continue to improve
living in a quality caring environment
21 January 2026
The staff are very helpful and caring towards the residents and the visitors. They are always there to give regular updates and provide any information needed.
The care home provides a safe, warm and welcoming environment for the residents.
28 October 2025
Welcoming helpful staff. Always clean and tidy everywhere, residents well cared for, all you can want really. Mum seems happy and relaxed and enjoys taking part in the many weekly activities on offer also.
23 October 2025
My husband has settled in well adjusting to his new environment. All the staff are friendly and always willing to help. He has enjoyed all the activities especially the singing. The events team organise many different activities trying to give residents a good variety of experiences. The staff have
also given me support during this very difficult time in my life. Myself and my family are happy with the care he is getting he's treated with dignity and respect and most importantly a willingness to help at all times. He enjoys the good quality food and there is always plenty of choice and nothing is too much trouble making mealtime an enjoyable experience. He can choose where he eats either in the dining room or his own room.
22 October 2025
My husband was referred to Berkeley House after a time in rehab when it was decided that because of complex needs he could not be cared for properly at home. Several family members including myself went to look round the home before my husband was transferred from rehab. We were treated with
respect and kindness by staff members , shown rooms and facilities and we were impressed with the standard of the home and how immaculate everywhere was. Since my husband has been living there I have been reassured by the care and consideration he has received from all staff in their varied roles at the home. Everyone is very friendly and overall the residents are treated so well. There is a varied range of activities and the catering is really good. It was a difficult decision to place my husband in care but I am very thankful he is in the right place.
22 October 2025
My husband John is currently staying at Berkeley House on a temporary basis. He's been well looked after by all the staff there who are a great bunch, always have a smile and seem good fun. They are always happy to help.
16 October 2025
Mum moved to Berkeley House nearly 3 months ago, needing more care due to her Alzheimers dementia. It was our first choice of home for mum and it's wonderful to see her thriving there.
She is enjoying activities that she hasn't done for a long time and is rediscovering crafting skills.
It's a
difficult decision to move your mum from her home to care, however we are very happy with the care she receives from her Berkeley House family.
The staff are always friendly and professional and nothing is too much trouble.
The standards of cleanliness and maintenance are excellent .
There is a huge range of social activities throughout the week.
Our mum is safe, settled, thriving and happy. Thank you Team Berkeley House
20 August 2025
I wish to highly praise the ' cleaner' that came to my room today .
She was highly motivated, did a superb job ( even found& disposed of2 spiders.)
She cleaned all surfaces & under, above , behind all furniture - which she pulled out!
She worked exceeding hard & non stop' 'bottom' my room- not
just a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) .
Thank you v much!
Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.
23 June 2025
My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class,
the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.
12 June 2025
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health
as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot.
All of the staff were excellent!
01 May 2025
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was
kept up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly.
Keep doing what you do, you're all amazing.
Thank you
14 April 2025
After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of
having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.
11 April 2025
I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very
welcoming.
03 March 2025
Experience is very good. Always welcome to come and see my mother. All the staff are very good.
24 February 2025
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and
office staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.
24 February 2025
My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.
24 February 2025
My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities
daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.
21 February 2025
On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for
improvement.
21 February 2025
My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the
staff have gone over and above to accommodate my father.