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Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, East Riding of Yorkshire HU9 4UW
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Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Happy and safe and we are well looked after.R M(Resident / Service User)
Berkeley House Care Home, Hull

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...  

Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,210
Residential Dementia CareFrom £1,150From £1,265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Marshall(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (96)

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9.8

Berkeley House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 25 reviews in the last 2 years. Over all time Berkeley House Care Home has 96 reviews.

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Review from Ann G (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

We cannot speak more highly of the care and attention our mum receives. She is so happy and loves the daily activities. Berkeley House Care Home is absolutely spotless and the staff are amazing. My brother and sister both live away so find the social media page very informative and feel connected. It keeps them in touch with the activities that Mum and the other residents do-keep up the good work!

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after in our home. We hope to continue providing your mum with the best possible care.

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Review from Steven S (Son of Resident) published on 19 December 2022 Submitted via Postal Card
Overall Experience
I always find the staff very helpful and very caring to the people who are residents in the care home. Also very friendly towards visitors of the home.

They carry out great activities with the residents of the home to make sure they are entertained as much as possible. Well done to all involved.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your stay and we look forward to seeing you again soon.

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Review from D G (Brother of Resident) published on 19 December 2022 Submitted via Postal Card
Overall Experience
The staff are very helpful and professional.
Keep the residents occupied and entertained.

Food is excellent and the home is always clean.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from L H (Daughter of Resident) published on 5 August 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident at Berkeley House for 2 years. Her care has been exemplary and has given me complete peace of mind. I cannot express how much I appreciate the kindness and care given by the staff. Both to my mother but also to myself and my late father. He passed recently safe in the knowledge that his wife could not have been in a better place than Berkeley House.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care, especially for your late father, who we send our deepest condolences in regards to his passing. We hope to continue providing your loved one with the best possible care and we are looking forward to see you again soon.

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Review from Michael G (Son of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience
Very pleasant visit.

Staff friendly and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your visit and found our staff to be friendly and helpful. Thank you for your review.

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Review from Anthony M (Husband of Resident) published on 15 July 2022 Submitted via Postal Card
Overall Experience

Very satisfied with the way my wife has been accepted on the Queen's ward. She's struggling making friends with residents, but it's early days yet. We use the small tv room a lot but find if two families are in at the same time and the small sofa requires some attention i.e. cushions missing. We have also experienced many clothes go missing, but overall, very satisfied with the house, staff and management.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the care your wife receives. I will certainly pass your comments regarding the sofa on to the housekeeping team and we will also see what we can do to help your wife make some new friends. Thank you for bringing this to our attention.

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Review from Teresa S (Sister of Resident) published on 11 July 2022 Submitted via Postal Card
Overall Experience

My brother has been in Berkeley House for two months, and in that time, he has got the sparkle back in his eyes and loves all the activities and interaction. Staff are very friendly, caring and professional. Room and corridors are spotless. My first impression was this looks and feels like a hotel.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that your brother has settled in well at our home and got his sparkle back in his eyes. It is always nice to hear words such as ''Caring'' and ''Friendly'' to describe our staff. Thank you for choosing Berkeley House for your brother's stay.

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Review from I W (Son of Resident) published on 10 July 2022 Submitted via Postal Card
Overall Experience

It is impossible to find any fault with the home. From day one, my mum has felt integrated into things and done stimulating and enjoyable activities. The photos on Facebook have been very helpful to us, seeing her clearly enjoying herself. The staff have been so helpful, in so many ways. They are all so committed to the elderly residents in their care. Thank you to all.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has felt involved in our home and that you feel our staff have been so helpful. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from L F (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience
Only here 20 minutes, so don't know about food/activities.
The staff were all friendly and helpful. Nice to see some of them in lovely dresses - must cheer up the residents. Berkeley looked very clean, well-kept, and seemed well-run (in my short visit).

His t-shirt was extremely dirty, but maybe he'd declined to have a fresh one. Overall, a very good impression of Berkeley.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and helpful and that your first impression of our home is a good one. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Kathryn L (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

The care and attention my 100-year-old dad received whilst at Berkeley House was of the highest standard. He felt safe and well looked after, and all the staff were cheery and friendly in what was a very busy environment. Thank you all - I would not hesitate in recommending this care home.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your dad had the best care possible when he was with us and that you found our staff cheery and friendly. Thank you for your recommendation.

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Review from Lorraine M (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience
Staff are very caring, friendly and helpful. The senior team are always available to help with any issues.

My mother has improved enormously since entering the home due to the care received.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel your Mother has improved whilst being in our care and that you find our staff caring and friendly. Please let us know if there is anything we can do to make your Mothers stay as comfortable as possible.

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Review from L N (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Mum has only been in Berkeley for a short time but has settled in well and appears to be quite happy.

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Review from M S (Son of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

I have always been happy with the staff and service provided.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for taking the time to leave us your review. It is great to hear that you are happy in our care.

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Review from J T (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card
Overall Experience

I have never had any experience of a care home before my parent was taken to Berkeley House for respite. We could not visit for quite a while because of Covid. When I did visit I got a very pleasant surprise. All the staff were very happy and so willing to help in any way. Nothing has been any trouble for anyone. Thank you so much for everyone's help over the last few months. I will be eternally grateful for making my parent feel actually at home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind words. We are glad that you are comforted knowing how helpful everyone is at Berkeley House. Thank you for taking the time to write your review for us.

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Review from T B (Daughter of Resident) published on 23 November 2021 Submitted via Website
Overall Experience
We chose Berkley House due to hearing how good it was. In the past my experience of homes when visiting relatives weren’t good. As soon as you walk into Berkley you're greeted with friendly faces. The residents are very well cared for so I knew this is where we wanted my dad to go when his dementia worsened and he needed 24hr care.

The home is welcoming, very well laid out and looks very homely. My dad is encouraged to join in activities as he found it hard to settle at first. They help him feel safe and meet his care needs. I know we made the right choice 100%.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your lovely review. We are glad that you feel comforted knowing your Dad is safe and well looked after by everyone at Berkley House.

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Review from S G (Daughter of Resident) published on 18 November 2021 Submitted via Postal Card
Overall Experience
Since my mother's previous home closed down we had the big decision of finding another suitable one. We decided on Berkeley as we had a very good feel for the home. Friendly, caring and very helpful staff and management.

We weren't disappointed. My mother has settled in with no problems at all. Updates are given regularly.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother has settled in well since having to move homes. Please let us know if there is anything we can do to make your Mothers stay as comfortable as possible.

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Review from Marie M (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card
Overall Experience

My mum is now a permanent resident at Berkeley Care Home after being there for respite care earlier in the year. I was so relieved that because she now requires permanent care, Berkley House came up as one of the alternatives. Wonderful caring staff provide the best care you could hope for in a clean friendly and pleasant environment. All you could wish for, for your elderly relative.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your Mums stay.

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Review from Gill B (Daughter of Resident) published on 26 March 2021 Submitted via Website
Overall Experience

A lovely care home and the staff are extremely helpful and friendly. It's nice to see my dad smiling again and that is all due to the care home and the amazing care they give. They always keep me informed of his progress and changes and I am so glad we have found such a lovely place for my dad to stay.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you so much for taking the time to leave us your wonderful feedback. We really appreciate your lovely comments. We are so pleased that you're happy with the care your Dad is receiving. Please let us know if there is anything we can do for you and your family.

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Review from D T (Wife of Resident) published on 15 March 2021 Submitted via Postal Card
Overall Experience

I cannot speak too highly for my husband's care he always seemed happy which is what I always wanted for him. They really seemed to care for him and put themselves out for him, they also said he was no trouble that was his nature. I loved him very much and was so happy with his care. I would recommend Berkeley House to anyone. I have told my family if I end up in a home that is where I want to go. I have always been satisfied with my husband's care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you so much for taking the time to leave us this lovely review. We are so pleased you were happy with the care we provided for your dear Husband. Please let us know if there is anything we can do for you and your family.

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Review from Gillian A (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card
Overall Experience

Mum has lived at Berkeley for just over a year. It's a great worry making a decision like this about a family member. It's important. I have to say, the staff at Berkeley made the change from Mum living at home on her own, to being amongst, initially strangers, a relatively easy process. Whatever happens, we are always kept informed and I never feel a nuisance asking questions. The staff are lovely and truly care about the residents, with all their little foibles. I feel Mum is happy and safe and really appreciate all the staff have done for us all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for trusting us with your mothers care. We really appreciate you taking the time to leave us such lovely comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 July 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

News (2) & Events (0)

News
  • 29 Jul 2025

    Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...

  • 02 Jun 2025

    Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...

Upcoming Events

There are no upcoming events for Berkeley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Berkeley House Care Home.

Meet the Team (2)

Rachelle Wood
Rachelle WoodJob Title:Activity CoordinatorJoined: 2018
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.

I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom Brown
Tom BrownJob Title:MaintenanceJoined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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