Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 91 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.
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Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Berkeley House Care Home to find out the exact price for your requirements.

Contact Berkeley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Berkeley House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Joycelyn Tsekpo (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (91)

9.8

Berkeley House Care Home has a Review Score of 9.8 (9.839) out of 10, based on 26 reviews in the last 2 years.
Over all time Berkeley House Care Home has 91 reviews.

Overall Experience
  • 64
  • 25
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Date Published
  • 91
  • 8
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  • 26
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Reviewer Connection to Berkeley House Care Home
  • 45
  • 19
  • 6
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  • 4
  • 4
  • 2
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Total of 91, showing 41-60
Review from Anthony M (Husband of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the way my wife has been accepted on the Queen's ward. She's struggling making friends with residents, but it's early days yet. We use the small tv room a lot but find if two families are in at the same time and the small sofa requires some attention i.e. cushions missing. We have
also experienced many clothes go missing, but overall, very satisfied with the house, staff and management.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the care your wife receives. I will certainly pass your comments regarding the sofa on to the…read more
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Review from Teresa S (Sister of Resident) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Berkeley House for two months, and in that time, he has got the sparkle back in his eyes and loves all the activities and interaction. Staff are very friendly, caring and professional. Room and corridors are spotless. My first impression was this looks and feels like a hotel.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments. It is wonderful to hear that your brother has settled in well at our home and got his sparkle back in his eyes. It is always nice to hear…read more
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Review from I W (Son of Resident) published on 10 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is impossible to find any fault with the home. From day one, my mum has felt integrated into things and done stimulating and enjoyable activities. The photos on Facebook have been very helpful to us, seeing her clearly enjoying herself. The staff have been so helpful, in so many ways. They are all
so committed to the elderly residents in their care. Thank you to all.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has felt involved in our home and that you feel our staff have been so helpful. Please let us know if…read more
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Review from L F (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only here 20 minutes, so don't know about food/activities.
The staff were all friendly and helpful. Nice to see some of them in lovely dresses - must cheer up the residents. Berkeley looked very clean, well-kept, and seemed well-run (in my short visit).
His t-shirt was extremely dirty, but maybe
he'd declined to have a fresh one. Overall, a very good impression of Berkeley.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and helpful and that your first impression of our home is a good one. Please let us…read more
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Review from Kathryn L (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my 100-year-old dad received whilst at Berkeley House was of the highest standard. He felt safe and well looked after, and all the staff were cheery and friendly in what was a very busy environment. Thank you all - I would not hesitate in recommending this care home.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your dad had the best care possible when he was with us and that you found our staff cheery and…read more
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Review from Lorraine M (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring, friendly and helpful. The senior team are always available to help with any issues.
My mother has improved enormously since entering the home due to the care received.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
Thank you for taking the time to leave your review. It is lovely to hear that you feel your Mother has improved whilst being in our care and that you find our staff caring and friendly. Please let us…read more
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Review from L N (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been in Berkeley for a short time but has settled in well and appears to be quite happy.
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Review from M S (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been happy with the staff and service provided.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you for taking the time to leave us your review. It is great to hear that you are happy in our care.
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Review from J T (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never had any experience of a care home before my parent was taken to Berkeley House for respite. We could not visit for quite a while because of Covid. When I did visit I got a very pleasant surprise. All the staff were very happy and so willing to help in any way. Nothing has been any trouble
for anyone. Thank you so much for everyone's help over the last few months. I will be eternally grateful for making my parent feel actually at home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you for your kind words. We are glad that you are comforted knowing how helpful everyone is at Berkeley House. Thank you for taking the time to write your review for us.
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Review from T B (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Berkley House due to hearing how good it was. In the past my experience of homes when visiting relatives weren’t good. As soon as you walk into Berkley you're greeted with friendly faces. The residents are very well cared for so I knew this is where we wanted my dad to go when his dementia
worsened and he needed 24hr care.
The home is welcoming, very well laid out and looks very homely. My dad is encouraged to join in activities as he found it hard to settle at first. They help him feel safe and meet his care needs. I know we made the right choice 100%.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you for your lovely review. We are glad that you feel comforted knowing your Dad is safe and well looked after by everyone at Berkley House.
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Review from S G (Daughter of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother's previous home closed down we had the big decision of finding another suitable one. We decided on Berkeley as we had a very good feel for the home. Friendly, caring and very helpful staff and management.
We weren't disappointed. My mother has settled in with no problems at all. Updates
are given regularly.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother has settled in well since having to move homes. Please let us know if there is anything we can do to…read more
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Review from Marie M (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is now a permanent resident at Berkeley Care Home after being there for respite care earlier in the year. I was so relieved that because she now requires permanent care, Berkley House came up as one of the alternatives. Wonderful caring staff provide the best care you could hope for in a clean
friendly and pleasant environment. All you could wish for, for your elderly relative.
Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for…read more
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Review from Gill B (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home and the staff are extremely helpful and friendly. It's nice to see my dad smiling again and that is all due to the care home and the amazing care they give. They always keep me informed of his progress and changes and I am so glad we have found such a lovely place for my dad to
stay.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you so much for taking the time to leave us your wonderful feedback. We really appreciate your lovely comments. We are so pleased that you're happy with the care your Dad is receiving. Please…read more
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Review from D T (Wife of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly for my husband's care he always seemed happy which is what I always wanted for him. They really seemed to care for him and put themselves out for him, they also said he was no trouble that was his nature. I loved him very much and was so happy with his care. I would recommend
Berkeley House to anyone. I have told my family if I end up in a home that is where I want to go. I have always been satisfied with my husband's care.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you so much for taking the time to leave us this lovely review. We are so pleased you were happy with the care we provided for your dear Husband. Please let us know if there is anything we can…read more
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Review from Gillian A (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Berkeley for just over a year. It's a great worry making a decision like this about a family member. It's important. I have to say, the staff at Berkeley made the change from Mum living at home on her own, to being amongst, initially strangers, a relatively easy process. Whatever happens,
we are always kept informed and I never feel a nuisance asking questions. The staff are lovely and truly care about the residents, with all their little foibles. I feel Mum is happy and safe and really appreciate all the staff have done for us all.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Berkeley House Care Home
Thank you for trusting us with your mothers care. We really appreciate you taking the time to leave us such lovely comments.
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Review from J A (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Berkeley are fantastic and caring. Nothing is too much trouble; they go out of their way to help families. And through the lockdown, they have looked after the residents beyond the call of duty.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home
We really appreciate you taking the time to leave us such lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review from P S (Son of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well cared for in every way. Cleanliness and care are exceptional. Entertainment and activities etc arranged to keep residents happy and occupied and stimulated.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home
We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.
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Review from I T (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received is superb and has exceeded our expectations.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home
Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.
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Review from Garry W (Son of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
We are all aware of the Covid situation in care homes. The latest guidelines, like all previous guidance, has been followed implicitly to which the staff will rightly say "we have had no coronavirus incidents", however, this is and has been detrimental to residents health and well being. The home/Bupa
seem to have used the guidance to aid reputation at the expense of resident well being.
The latest guidance being applied results in only 3 x 45min visits per day or 1 visit per fortnight (if available via bookings) due to staffing levels and "only 1 screen in the garden"? To visit a 90year old outside in a garden (weather permitting) in the last years of life after 4 months of lockdown where there is no contact (mask/gloves to be worn) and a staff chaperone is punitive.
These measures introduced could have been done 4-6 weeks ago had a home-related or dynamic resident well being/risk assessment analysis been done. The management of risk/benefit has been and continues to be poor.
Reply from Emily Wilson, Customer Services Adviser at Berkeley House Care Home
Thank you for your feedback. We are concerned to hear this. We have genuine regard for all of our residents and their well being. Could you please contact our Feedback Team by emailing…read more
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Review from Eddie B (Son-in-law of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been in Berkeley House for over a year now. All the staff are very caring and efficient. She has been very well cared for, kept clean, and well-fed during the lockdown. The boss has done everything possible to keep us in touch. Facetime and phone calls. I can't praise, everyone, enough.
Thank you to all.
Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home
We really appreciate you taking the time to leave us such lovely comments.
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Berkeley House Care Home is calculated as follows: ( (261 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 305 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (2)

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Rachelle Wood

Job Title: Activity Coordinator Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom

Tom Brown

Job Title: Maintenance Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

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