Internal Communications Manager

Job summary

At HC-One, we are dedicated to providing the highest quality of care and support to our residents and their families. Our Internal Communications team plays a vital role in connecting and engaging colleagues across our diverse organisation, helping them understand and live our purpose every day. 

We are looking for a creative, strategic, and hands-on Internal Communications Manager (Storytelling & Channel Management) to join our team and support the Head of Internal Communications. This role will bring our strategy to life through compelling storytelling, innovative digital communications, and engaging virtual and in-person events. 

You will lead the creation of impactful content, especially video, and manage key communication channels to ensure our messages are clear, consistent, and inspiring for colleagues in multiple locations and roles. 

Roles & Responsibilities 

 Storytelling & Campaigns 

• Work with leaders to develop and align core messages that clearly communicate our purpose and commitments. 

• Lead the planning, development, and delivery of creative internal communication campaigns, using video and other formats to inspire and engage. 

• Serve as our in-house videography expert — from scripting and filming to editing and publishing content across internal platforms. 

• Translate complex business updates into clear, engaging narratives that resonate with all colleagues. 

Stakeholder Engagement 

• Build trusted relationships with stakeholders at all levels to uncover and share compelling stories that showcase the impact of our strategy. 

• Support and grow a network of internal communication champions to boost engagement. 

• Maintain and manage distribution lists for key internal audiences, including leadership groups. 

Channel & Event Management 

• Oversee and develop digital communication channels such as OneNet, Viva Engage, and internal newsletters. 

• Plan, deliver, and evaluate virtual and hybrid internal events, managing platforms and providing user training. 

• Manage relationships with AV suppliers and freelance video editors for large-scale projects, ensuring quality, brand alignment, and value for money. 

Team Contribution & Collaboration 

• Maintain the internal communications planner to coordinate content, events, and campaigns. 

• Uphold a consistent tone of voice and brand identity across all content. 

• Measure communication impact, share insights, and continuously improve our approach. 

• Work cross-functionally with colleagues in marketing, HR, IT, and external affairs to maximise engagement opportunities. 

• Deputise for the Head of Internal Communications when required, including on-call duties. 

This is a remote home working role with regular travel to our offices in Darlington and London, and our Care Homes across England, Scotland and Wales. Candidates must be willing to travel as needed, with occasional overnight stays. 

About You 

You will have a degree or significant experience in internal communications, with at least five years in a strategic communications role. You’re an excellent storyteller with strong videography skills, from creative concept to post-production. You understand how to engage diverse audiences, manage digital channels, and deliver campaigns that make a measurable impact. 

You’re also: 

• Creative, innovative, and results driven. 

• Highly skilled in written and visual communication, with strong editing and attention to detail. 

• Proficient in Microsoft Office, SharePoint, content management systems, and social media tools, with knowledge of InDesign/Photoshop a plus. 

• Experienced in building relationships at all levels, managing projects end-to-end, and working to tight deadlines with minimal supervision. 

• Willing to travel across the UK, with a full driving licence and access to a vehicle. 

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recogn