Receptionist - Bank

Job summary

Job Description:

Job Title: Receptionist

Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB

Salary range: £12.40ph

Contract: Bank

Shift Pattern: Various Shift Patterns

We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

You'll help us make health happen by:

• Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered

• Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed

• Dealing with queries from residents - reporting these as required

• Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required

• Ensuring the display information board is kept up to date

• Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator

• Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests

• Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made

• Maintaining and updating records such as master copy forms, room status reports and the Village residents list

• Additional Tasks within the Finance & Administration Team

Key Skills / Qualifications needed for this role:

With strong communication skills and an excellent telephone manner, you'll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you'll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Flexible working patterns to fit around you

• Comprehensive induction (fully paid)

• Free meal (minimum 8 hour shift)

• DBS Check and Uniform provided and paid for by Bupa

• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them

Time Type:

Full time

Job Area:

Care Home - Facilities & Home Support

Locations:

Richmond Bede Village