Registered Manager

Job summary

Registered Manager

Job Title: Registered Home Manager

Reports To: Operations Manager

Accountable To: Operations Team

Scope of the Post:

We are seeking a dedicated and experienced Care Home Manager to lead the operations of a thriving 70 bedded residential - Dementia care home, located in Crawley. The successful candidate will ensure the highest standards of person-centred care, drive compliance with regulatory requirements, and inspire a positive team culture.

Job Description:

The Manager is required to provide effective clinical leadership, governance and management, and it is their responsibility to secure, sustain and promote the reputation of the home. To ensure the delivery of high quality holistic care and to create a caring environment conducive to individual needs and practice research and development within the framework of quality assurance.

Key Responsibilities:

• Oversee the day-to-day management of the care home, ensuring smooth, quality service delivery and 24-hour responsibility for residents.
• Recruit, support, and develop a skilled, multidisciplinary care team.
• Implement quality assurance initiatives and ensure compliance with all health, safety, and care regulations, maintaining excellent inspection outcomes.
• Liaise with social care regulators and local authorities, to ensure satisfactory standards are maintained.
• Manage budgets, contracts, occupancy rates, and the overall financial health of the home.
• Maintain accurate records, prepare necessary reports, and ensure the security and confidentiality of all service information.
• Provide improvement, independence, and choice for residents, ensuring they are treated with dignity and respect.
• Lead meetings, deliver training, and encourage professional development within the team.
• Develop and review care policies and procedures to ensure continuous quality improvement.
• Address and resolve complaints, safeguarding issues, and foster a culture of openness.
• Organise stimulating activities to enhance resident wellbeing and quality of life.
• Build effective relationships with health professionals, community organisations, and regulators.
• Ensure residents’ finances are controlled accurately where necessary, and all transactions are securely documented.

Leadership

• Provide consistent leadership to staff, modelling professional conduct and maintaining a visible presence in the care home.
• Set clear standards of care aligned with the company’s quality assessment tools.
• Conduct thorough staff selection and ensure all employees maintain professional registration where required.
• Maintain comprehensive induction programs for new employees and conduct probationary and annual reviews.
• Identify individual training needs, arrange training, and evaluate its effectiveness.
• Promote a culture of continuous quality improvement and clinical governance.

Care Practice

• Ensure all residents have up-to-date care plans actively involving them in their preparation.
• Identify and manage risks associated with care, including moving and handling, mobility, challenging behaviour, and skin care.
• Regularly monitor delivery of care to meet residents’ physical, social, psychological, and emotional needs.
• Ensure compliance with the Mental Capacity Act and DoLS legislation, empowering residents to make decisions where able.
• Ensure residents receive a pleasant, nutritious diet and have active named nurses and key workers.
• Conduct pre-admission assessments for potential residents.
• Meet professional responsibilities regarding storage, handling, and administration of medication.
• Conduct regular health and safety checks, including call bell and fire alarm systems.

General Management

• Understand and comply with all CQC, legal, and statutory requirements.
• Maintain full knowledge of company policies and procedures, ensuring consistent application.
• Complete staff rotas and coordinate leave to prevent disruption.
• Manage sickness absence and conduct back-to-work interviews.
• Act as the Responsible Officer and ensure all statutory obligations are met.
• Promote a positive, customer-focused environment.
• Keep professionally updated and ensure evidence-based practice is applied.
• Participate in recruitment, selection, and retention of staff.
• Ensure all residents have terms and conditions of care and complete necessary funding documents.
• Attend Manager meetings and audits as required.

External Relationships

• Establish and maintain good relationships with residents’ families, referring agencies, the local community, and other stakeholders.
• Report serious incidents or deaths within 24 hours to relevant authorities.
• Welcome and be courteous to visitors at all times.

Skills & Qualities:

• Excellent leadership and people management skills.
• Strong communication, organisational, and interpersonal abilities.
• Ability to remain resilient and solution-focused under pressure.
• Genuine compassion and a commitment to outstanding care.
• Financial literacy and experience managing budgets.
• Sound knowledge of care sector regulations and best practices.

Qualifications & Experience:

• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
• Previous experience in care home management or a senior leadership role within a care setting.
• Strong understanding of CQC standards and compliance.

Standard Requirements

Responsibilities in an Emergency

Expected to respond to emergency situations involving the safety of service users and others. This includes the ability to assist in evacuation of service users, fire drills and false alarms.

Confidentiality

Any information relating to service users or staff acquired during the course of duty must be treated in the strictest confidence and discussed only within the establishment with the most senior member of staff on duty.

The post holder must maintain the confidentiality of information about service users and staff in accordance with the professional code of conduct and relevant legislation such as Data Protection.

Equal Opportunities

The post holder must at all times carry out his/her responsibilities with due regard to the company equal opportunity policy and promote the concepts of equality of opportunity and diversity.

Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health & Safety Act at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.

1. Promote safe working practices within the home and ensure the security within the home is maintained at all times.

2. Adhere to the Homes disposal of waste policy.

3. Understand and ensure the implementation of the Homes Health and Safety policy, and Emergency and Fire Procedures.

4. Report to the Operations Manager/Co-ordinator or the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.

This job description is an outline of the key tasks and responsibilities of the post and is not intended as an exhaustive list. The post may change over time to reflect the changing needs of the service users as well as personal development needs of the post holder.

Working Hours:

Full-time, 40 hours per week, with flexibility required to cover occasional on-call, evening, or weekend shifts as needed.

Please Note:

Work authorisation: United Kingdom (required)

Applicants must have the permanent right to work in the UK. We do not offer sponsorship for this position— please only apply if you meet this requirement.

We welcome applications from passionate care professionals eager to make a real difference in a rewarding leadership role.

Job Type: Full-time

Pay: From £60,000.00 per year

Work Location: In person