General Manager (Non-Clinical)

Job summary

About Us: 

At Eleanor Healthcare Group, we are proud to be one of the UK’s leading providers of nursing and residential care services. With decades of experience in home care and care home management, our mission is to create environments where residents feel truly at home, supported, respected, and cared for with dignity. One of our flagship nursing homes is in Ashford, set amidst the peaceful countryside and surrounded by beautifully landscaped gardens. Thoughtfully designed with excellent amenities, it offers more than care. It provides a welcoming home where every detail is shaped to ensure comfort, dignity, and a truly enriching experience. Our vision is to set the benchmark for exceptional resident living by creating a warm, safe, and inviting environment that families can trust and residents are proud to call home.

The Role:

We are seeking a General Manager (Non-Clinical) to lead and manage all operational aspects of our nursing home. This is a pivotal role for an individual ideally with hospitality or service industry management experience, who can bring creativity, strong leadership, and a passion for excellence to a care environment. The role focuses on ensuring that every aspect of the resident experience, from food, environment, ambience, and services, is consistently outstanding.

Key Responsibilities

• Oversee the daily non-clinical operations of the Home (housekeeping, catering, facilities, maintenance, and administration).

• Ensure the Home is maintained to the highest standards of safety, presentation, and resident satisfaction.

• Work collaboratively with the Registered Clinical Manager to deliver a seamless resident experience.

• Drive excellence in food services, ambience, and hospitality.

• Lead, motivate, and support staff, fostering teamwork and high morale.

• Ensure compliance with health, safety, and regulatory standards.

• Support recruitment, training, and development of staff.

• Promote nursing home’s reputation and support occupancy through excellent service delivery.

The Ideal Candidate

• Strong background in hospitality, hotel management, or customer experience leadership.

• Proven ability to manage operations in a complex service setting.

• Excellent leadership, interpersonal, and communication skills.

• Visionary with a keen eye for detail in environment, service, and presentation.

• Passion for delivering high-quality resident and family experiences.

• Organised, proactive, and able to balance priorities effectively.

What We Offer

• The opportunity to lead a flagship Nursing Home within a respected care organisation.

• A collaborative and supportive management environment.

• Competitive salary and benefits package.

• Professional development and training opportunities.