Halden Heights Nursing Home

Ashford Road, High Halden, Ashford TN26 3BP
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9.8 105 Reviews
  • Halden Heights Nursing Home, Ashford
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local points of interest such as Tenterden and Biddenden Vineyards, all while basking in the area's natural splendour.

Halden Heights Care Home takes pride in its dedicated team of more than 90 professionals, all committed to providing excellent care in every aspect of resident life. With 101 rooms, the team dedicates itself to offering unmatched support and service, ensuring the comfort, well-being, and happiness of all residents at all times.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

We offer only Nursing care

These prices are only a guideline, please contact Halden Heights Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daisy Delgado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (89)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.

Parking

  • Parking on site

Halden Heights Nursing Home Reviews (105)

Total of 105, showing 1-20
9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.849) out of 10, based on 51 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 105 reviews.

Overall Experience

  • 87
  • 17
  • 0
  • 1
  • 0

Date Published

105
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31
51
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Review from Rosemary D (Respite Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for by thoughtful and loving staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. It's always lovely to hear that the care and compassion shown by the team is making a difference. Your appreciation truly means a lot.

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Review from Susan A (Partner of Resident) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden
Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing your thoughts so warmly. It means a great deal to hear how much the atmosphere, the care, and the team's approach have stood out to you. When everyone works together with kindness and compassion, it really does make a difference - not just for those being cared for, but for their families too. We're so glad you felt supported and reassured throughout, and your kind words truly mean a lot.

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Review from D W (Son of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your heartfelt words. It means a great deal to all of us who were part of your father's care. He was a lovely gentleman, and it was a privilege to get to know him and be there for him during his time with us. We're so glad to hear he felt comfortable and that's exactly what we always hope for. Your gratitude means the world, and we're thinking of you and your family.

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Review from M J (Daughter of Resident) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to us to know how at home your mum feels and that her time with us has been so positive. We're so glad to be a part of her journey and will keep doing our best every day.

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Review from M R (Son of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two particular staff members were extra kind and loving. All the staff were very kind.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing such a warm message. It's always lovely to hear when kindness and compassion shine through, specially when certain team members go that little bit further to make someone feel cared for. We'll be sure to pass this on to the team; it will mean a lot to them all.

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Review from A T (Respite Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent ten weeks in the home recovering from a spinal injury. The care was excellent, I was given everything I needed, and the supervision was very thorough. The staff were kind and very professional. This is a first class care home and I recommend it.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing this. It really means a lot to hear that your time at our home helped you through such a challenging period. Recovering from a spinal injury isn't easy, but knowing you felt supported, safe, and genuinely cared for by the team makes all the difference. It's lovely to hear the staff were not just professional, but kind too - that personal touch can be so comforting when you're going through something so tough. Wishing you continued strength and recovery.

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Review from Suzy R (Wife of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Halden Heights Care Home to offer exceptional care. All surface areas are cleansed on a daily basis and floors swept and hoovered. This is the reason the home always smells fresh and inviting. Nurses and carers remain in the lounge areas with the residents and help is on offer immediately
when it is needed. Nurses regularly check any resident who is diabetic, toileting needs are dealt with immediately, there is no waiting and assistance is always on hand in these areas. I have found all staff to be pleasant & happy and they all offer 1st rate care. There is a first class choice of meals and I feel relaxed that my husband is here.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for taking the time to share your experience. It really means a lot to hear how much you notice and appreciate the little details, from the fresh, welcoming environment to the attentive care from the nurses and carers. Knowing that you feel relaxed and reassured about your husband's care is exactly what we hope for every family. We'll make sure your lovely feedback is passed on to the team - they'll be so pleased to hear it!

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Review from P J (Son of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after for over 6 weeks now, and I can say the staff are a pleasure to deal with, and so helpful and kind to us all. Can not recommend strongly enough this home.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words! It's fantastic to hear that you've had such a positive experience with us over the past few weeks. We're so glad to hear that the team has been helpful and kind, and we truly appreciate your recommendation. We're here for you and your mum every step of the way!

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Review from Ann F (Wife of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halden Heights is so peaceful. The staff are so kind and caring, treating patients and visitors with respect. I am happy to leave my husband in their care since he has been here I sleep so much better and I am so thankful.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing this - it really warms our hearts. Knowing that you feel at peace means the world to us. It's lovely to hear that you feel reassured by the care your husband is receiving, and we're so grateful for your trust. The team here genuinely cares, and it's wonderful to know that it shows.

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Review from C W (Wife of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Halden Heights have been very satisfactory in caring for my husband. Very clean premises. Food is very good. Attention to detail is excellent and management cannot be faulted.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to hear that your husband is being so well looked after - from the little details to the bigger picture. We're especially glad to know that you've found the care, food, and overall environment up to standard. The team works hard to make sure residents feel safe, respected, and cared for, so your feedback is hugely appreciated.

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Review from Colin G (Son of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a long-term resident of the care home and has always received the highest standard of care from the friendly and professional staff. They are always on hand to help and nothing is too much trouble. The home is extremely well maintained by the matron who is clearly loved and respected by the staff
and who always has time for talking about mum. Overall, the care mum receives is excellent and we are lucky to have found this care home for mum.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to us to hear how well your mum is being cared for and how supported you feel too. She's such a special part of life here, and it's lovely to know she feels comfortable and cared for. We're so grateful you chose us to be part of her journey, and we'll keep doing everything we can to make sure she continues to feel safe, happy, and at home.

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Review from S M (Guardian of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Halden Heights is a lovely care home with excellent staff and activities. A few members of staff are a credit to your organisation.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words - it really means a lot. We're so pleased to hear you've had a positive experience at Halden Heights. The team will be touched to know their efforts are appreciated, especially those who've made a real impression. We'll be sure to pass your lovely comments along!

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Review from G H (Husband of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very caring and friendly staff. All staff very helpful to relatives and visitors. Food excellent.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your lovely words - it really means a lot. It's always great to hear when the team has made a positive impression, not just in the care they provide but in how they support everyone who comes through the door. We'll make sure your kind comments are passed on - they'll be so happy to hear it!

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Review from Janet B (Wife of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care given to my husband during his stay after a severe stroke. They made sure his final days were happy, he was treated with respect at all time as was I. I thoroughly recommend the home to anyone. First class care!

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We're glad to hear that you felt supported and that the care provided brought comfort during such a difficult time. Ensuring dignity, respect, and compassionate care is always our priority. We truly appreciate your recommendation.

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Review from A B (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halden Heights have looked after mum brilliantly for the last 18 months. She has needed lots of care and attention, which they never failed to provide, with dignity, professionalism, and kindness. She was in good hands and we never had to worry. Thank you all for your care and kindness.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. Providing compassionate, professional, and dignified care is always our priority. It's wonderful to hear that you felt reassured and confident in the support provided. We truly appreciate your feedback and remain committed to delivering the highest standard of care.

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Review from Jane P (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halden Heights Nursing Home is an exceptional Care Home. The warmth and care expressed by all members of the team makes you feel welcome and reassured. The atmosphere is that of kindness understanding smiles and love with professionalism and respect for everyone living there.
I am a retired nurse
with 40 plus years experience and have encountered many care and nursing homes during my working life and I wouldn't have any hesitation in recommending Halden Heights as an option for anyone requiring additional support later in life where their quality of life will be enhanced and enjoyed.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your thoughtful review. We truly appreciate your kind words about the warmth, care, and professionalism of our team. Creating a welcoming and supportive environment is our priority, and we are pleased to know that it has made a positive impression. Your recommendation means a lot to us, and we remain committed to providing high-quality care and enhancing the well-being of all residents.

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Review from J B (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has wonderful staff who are kind and considerate. My mother was comfortable and treated with respect. They kept us well informed and were exemplary when my mother was dying. The home was always clean and fresh when we visited.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Hi, thank you for your kind feedback. Making sure that families are kept informed and supported is very important to us, especially during difficult times. We also strive to maintain a welcoming and clean environment, so it's wonderful to hear that you noticed this during your visits. Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.

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Review from Jaqui B (Wife of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is second to none. The staff are so caring and loving, could not have wished my lovely husband to be in better hands. Thank you each and every one of you and God bless you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Dear Jaqui, thank you for your thoughtful feedback. It's truly rewarding to know that the care and compassion provided have brought comfort to you and your loved one. Our team is dedicated to ensuring every individual feels supported and well-cared for and your kind words mean the world to us. Thank you for your trust and encouragement. It inspires us to continue providing the highest level of care.

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Review from L M (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Halden Heights for 20 months. She had vascular dementia and was always treated with kindness, respect and dignity. I can't fault the care she was given.
We were always informed promptly of any issues and updated regularly. Special thanks to the staff on Daisy Floor. They are very
special people.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your feedback. It's reassuring to hear about the level of care shown to your mother during her time at Halden Heights. Regular updates and communication are essential and it's wonderful that the staff provided such attentive and compassionate support. We truly appreciate your feedback.

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Review from V S (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father commenced living at the home after several falls and an end of life diagnosis. Although it was a mentally difficult time for him, he and I appreciated the kindness, professionalism and attention that he received from all of the staff. During the last difficult days, he was able to maintain
his dignity and at the same time be given the help that he needed in a way that met his own personal needs.
From the moment my father entered the nursing home to when he passed away, I can honestly say that all of the staff were helpful, kind and patient. If my father had remained in the community, I do not think that I would have been able to provide him with that level of care even with help from external agencies. I cannot thank the staff enough for everything they did for my father and I know that he was grateful also, although not able to fully communicate this at the end.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your thoughtful feedback. We are deeply honoured to hear that the care provided brought comfort and dignity during such a challenging time. Our team is committed to offering compassionate and personalised support, and it's heartwarming to know that this was felt. Providing kindness, patience, and professionalism is always our priority, and your words mean so much to us. Thank you for allowing us to be part of your father's care journey.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Halden Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Halden Heights Nursing Home is calculated as follows: ( (511 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 589 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halden Heights Nursing Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Daisy

Daisy Delgado

Job Title: Registered Manager

Joined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.


In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.


In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.

Frequently Asked Questions about Halden Heights Nursing Home

What types of Care is Halden Heights Nursing Home registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Halden Heights Nursing Home have?

There are 89 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Halden Heights Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halden Heights Nursing Home to the centre of Ashford?

8.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service - more info.