Halden Heights Nursing Home

Ashford Road, High Halden, Ashford TN26 3BP
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9.9 114 Reviews
  • Halden Heights Nursing Home, Ashford
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local points of interest such as Tenterden and Biddenden Vineyards, all while basking in the area's natural splendour.

Halden Heights Care Home takes pride in its dedicated team of more than 90 professionals, all committed to providing excellent care in every aspect of resident life. With 101 rooms, the team dedicates itself to offering unmatched support and service, ensuring the comfort, well-being, and happiness of all residents at all times.
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Care Provided by Halden Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

We offer only Nursing care

These prices are only a guideline, please contact Halden Heights Nursing Home to find out the exact price for your requirements.

Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daisy Delgado (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (89)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.

Parking

  • Parking on site

Halden Heights Nursing Home Reviews (114)

9.9

Halden Heights Nursing Home has a Review Score of 9.9 (9.856) out of 10, based on 58 reviews in the last 2 years.
Over all time Halden Heights Nursing Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Halden Heights Nursing Home
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Total of 114, showing 1-20
Review from Carolyn B (Wife of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Halden Heights staff & facilities is very good.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for your kind feedback. It's truly appreciated. We're really glad to hear your experience with the team and the environment has been so positive. It means a lot to know that the care and support are meeting your expectations.
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Review from A I (Wife of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day Colin came into your care until he died, he was treated with dignity and kindness. He wasn't a very social person, but the staff managed to persuade him to join some of the events.
When visiting, the family received a warm welcome and loads of sympathy at the end.
Thank you so much
for your care towards the whole family.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind and thoughtful words. It means a great deal to know that Colin felt respected and cared for throughout his time with us, and that your family felt welcomed and supported as well. We're truly grateful you took the time to share this, and it was a privilege to care for him and be there for your family.
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Review from John F (Partner of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your heartfelt words. It means a great deal to hear that your wife has been treated with such kindness and respect. That's exactly what everyone deserves. We're also really glad that the little things, like how meals are prepared and the way the home is led, have made a lasting impression. Your appreciation truly means a lot to all involved.
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Review from John H (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for 2 weeks to recuperate after hip surgery, as I live on my own. Everything worked really well, and I was able to spend the two weeks as I wished with all the support I needed from the staff.
I would recommend this to anyone in my situation who needed that form of support after surgery.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for sharing your experience. It's wonderful to hear that you felt supported and had the space to recover in your own way - that balance is so important. We're really glad we could be there for you during that time. Your recommendation means a great deal, and we wish you continued strength in your recovery.
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Review from Derek N (Respite Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Halden Heights having had a complete left hip replacement and was unable to walk. After excellent care, I have enjoyed walking in the garden (with crutches) and leave HH able to walk (almost without crutches). All the staff from top to bottom have cared for me and met all my needs with
a friendly, happy smile. I could not have been looked after better.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your lovely message. It's been a joy to see you grow stronger each day, and to know that you felt genuinely cared for means everything. Your determination and positive spirit were a big part of that journey, and we're so glad we could be there to support you through it. Wishing you continued strength and steady steps ahead. You've done brilliantly.
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Review from E B (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently spent two weeks in Halden Heights for respite care after an operation. The medical staff and carers were all very good. The lady who cleaned my room most days was very thorough and friendly. My main concern is about the food and its presentation. Very often, the food and drinks were lukewarm.
The crockery was haphazard. Sandwiches were served on saucers or pudding bowls - never on a plate. Drinks could be in anything from a mug, a cup or a china cup. Sometimes on a saucer and once on a plate. I think extra training is needed in that department. However, overall the experience was good.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for taking the time to share your feedback. We really appreciate your honesty and your kind words. We're so pleased to hear that you felt well cared for by the medical team and carers during your respite stay, and that our housekeeping staff helped make your time with us more comfortable. We're also very grateful that you raised concerns about the food service and presentation. It's clear that consistency was lacking, and we take that seriously. Your comments have been noted and will be shared with the relevant team to ensure improvements are made, especially around presentation and temperature control. Thank you again for your balanced and thoughtful feedback. We're glad your overall experience was positive, and we wish you continued recovery and good health.
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Review from Linda R (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very beginning, my mother has received the best possible care and attention.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for sharing this kind reflection. It means a lot for us to hear that your mother has felt truly cared. Providing compassionate, attentive support is at the heart of what we do, and knowing it's made a difference to you both is incredibly meaningful.
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Review from K B (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we contacted the manager of Halden Heights, we felt that we were dealing with a caring and professional care home. Our father's needs were complex and all of staff worked very hard to keep him safe, comfortable and as happy as possible. They are full of positive energy, diligent and
will go the 'extra mile'. The expansive garden was a real benefit, given that our father loved being outdoors. We have no hesitation in recommending Halden Heights based on our experience. They have our respect & gratitude!
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind and thoughtful words. We know how important it is for families to feel confident in the care their loved one is receiving and it's incredibly heartening to hear that you felt we provided a safe, comfortable, and positive environment for your father.On behalf of the entire team, thank you for your trust, your recommendation, and your heartfelt message. We send our warmest wishes to you and your family.
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Review from Charles O (Husband of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, consideration, empathy for my wife was exceptional, so was the kindness and thoughtfulness towards me and other visitors.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your heartfelt message. It truly means a great deal to us that you took the time to share your experience.We're honoured to have cared for your wife, and it's incredibly touching to hear that you felt supported during such a difficult time. The care we give goes beyond and extends to the loved ones who are by their side. Knowing that you felt kindness and thoughtfulness from our team is deeply appreciated.Please know that your words will be shared with everyone here. They serve as a reminder of why we do what we do.
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Review from Rosemary D (Respite Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well cared for by thoughtful and loving staff.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for your kind words. It's always lovely to hear that the care and compassion shown by the team is making a difference. Your appreciation truly means a lot.
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Review from Susan A (Partner of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden
Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for sharing your thoughts so warmly. It means a great deal to hear how much the atmosphere, the care, and the team's approach have stood out to you. When everyone works together with kindness and compassion, it really does make a difference - not just for those being cared for, but for their families too. We're so glad you felt supported and reassured throughout, and your kind words truly mean a lot.
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Review from D W (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your heartfelt words. It means a great deal to all of us who were part of your father's care. He was a lovely gentleman, and it was a privilege to get to know him and be there for him during his time with us. We're so glad to hear he felt comfortable and that's exactly what we always hope for. Your gratitude means the world, and we're thinking of you and your family.
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Review from M J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind words. It really means a lot to us to know how at home your mum feels and that her time with us has been so positive. We're so glad to be a part of her journey and will keep doing our best every day.
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Review from M R (Son of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two particular staff members were extra kind and loving. All the staff were very kind.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for sharing such a warm message. It's always lovely to hear when kindness and compassion shine through, specially when certain team members go that little bit further to make someone feel cared for. We'll be sure to pass this on to the team; it will mean a lot to them all.
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Review from A T (Respite Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent ten weeks in the home recovering from a spinal injury. The care was excellent, I was given everything I needed, and the supervision was very thorough. The staff were kind and very professional. This is a first class care home and I recommend it.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for sharing this. It really means a lot to hear that your time at our home helped you through such a challenging period. Recovering from a spinal injury isn't easy, but knowing you felt supported, safe, and genuinely cared for by the team makes all the difference. It's lovely to hear the staff were not just professional, but kind too - that personal touch can be so comforting when you're going through something so tough. Wishing you continued strength and recovery.
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Review from Suzy R (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Halden Heights Care Home to offer exceptional care. All surface areas are cleansed on a daily basis and floors swept and hoovered. This is the reason the home always smells fresh and inviting. Nurses and carers remain in the lounge areas with the residents and help is on offer immediately
when it is needed. Nurses regularly check any resident who is diabetic, toileting needs are dealt with immediately, there is no waiting and assistance is always on hand in these areas. I have found all staff to be pleasant & happy and they all offer 1st rate care. There is a first class choice of meals and I feel relaxed that my husband is here.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for taking the time to share your experience. It really means a lot to hear how much you notice and appreciate the little details, from the fresh, welcoming environment to the attentive care from the nurses and carers. Knowing that you feel relaxed and reassured about your husband's care is exactly what we hope for every family. We'll make sure your lovely feedback is passed on to the team - they'll be so pleased to hear it!
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Review from P J (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after for over 6 weeks now, and I can say the staff are a pleasure to deal with, and so helpful and kind to us all. Can not recommend strongly enough this home.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind words! It's fantastic to hear that you've had such a positive experience with us over the past few weeks. We're so glad to hear that the team has been helpful and kind, and we truly appreciate your recommendation. We're here for you and your mum every step of the way!
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Review from Ann F (Wife of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halden Heights is so peaceful. The staff are so kind and caring, treating patients and visitors with respect. I am happy to leave my husband in their care since he has been here I sleep so much better and I am so thankful.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for sharing this - it really warms our hearts. Knowing that you feel at peace means the world to us. It's lovely to hear that you feel reassured by the care your husband is receiving, and we're so grateful for your trust. The team here genuinely cares, and it's wonderful to know that it shows.
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Review from C W (Wife of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Halden Heights have been very satisfactory in caring for my husband. Very clean premises. Food is very good. Attention to detail is excellent and management cannot be faulted.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind words. It really means a lot to hear that your husband is being so well looked after - from the little details to the bigger picture. We're especially glad to know that you've found the care, food, and overall environment up to standard. The team works hard to make sure residents feel safe, respected, and cared for, so your feedback is hugely appreciated.
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Review from Colin G (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is a long-term resident of the care home and has always received the highest standard of care from the friendly and professional staff. They are always on hand to help and nothing is too much trouble. The home is extremely well maintained by the matron who is clearly loved and respected by the staff
and who always has time for talking about mum. Overall, the care mum receives is excellent and we are lucky to have found this care home for mum.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind words. It really means a lot to us to hear how well your mum is being cared for and how supported you feel too. She's such a special part of life here, and it's lovely to know she feels comfortable and cared for. We're so grateful you chose us to be part of her journey, and we'll keep doing everything we can to make sure she continues to feel safe, happy, and at home.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Halden Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Halden Heights Nursing Home is calculated as follows: ( (588 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 673 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halden Heights Nursing Home is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Daisy

Daisy Delgado

Job Title: Registered Manager Joined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.


In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.


In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.

Frequently Asked Questions about Halden Heights Nursing Home

What types of Care is Halden Heights Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Halden Heights Nursing Home have?

There are 89 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Halden Heights Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halden Heights Nursing Home to the centre of Ashford?

8.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service - more info.