






Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...
Care Provided by Halden Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We offer only Nursing care
Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Daisy Delgado (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (89)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (89)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Pleased to inform you that the services available at your convenience from 11 am until 9 pm.
Parking
- Parking on site
Halden Heights Nursing Home Reviews (137)
Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years.
Over all time Halden Heights Nursing Home has 137 reviews.
My mother spent the last seven months of her life at Halden Heights. Without exception, every single member of staff demonstrated a level of dedication, compassion and professionalism that far exceeded my expectations. Their genuine kindness particularly during my mothers final week was an immense source of comfort to me. The standard of care was exceptional, and in my view should be regarded as a model for what a nursing home ought to be.
Thank you so much for such a heartfelt message. We're deeply sorry for your loss, and incredibly grateful for the trust you placed in us during your mother's time at Halden Heights. Knowing that the care and compassion shown, particularly in her final days, brought you some comfort means more to us...
My partner needs 3:1 attention for his personal care, this is a challenge. But the staff have devised a solution. The ratio of 3 carers 1 nurse to 18 patients is sometimes stretched but on the whole just about works.
The building is in need of an internal facelift which has just started.
Thank you for taking the time to share your experience with us. We're so pleased to hear that you've found the team to be friendly, patient, and caring. Supporting people living with dementia requires compassion, understanding, and teamwork, so it's especially rewarding to know that the staff have...
The home is always clean & tidy, & never smells
The staff are so kind caring & polite to residents and visitors
The food is good + the carers make sure the residents have plenty to drink.
The activities are brilliant
Thank you so much for your lovely review. We're delighted to hear that your husband has settled in so well and that you've found reassurance in the care and support he receives. Knowing that you feel confident in the environment, the kindness of our team, and the daily experiences we provide means...
My mother has been in Halden Heights only a couple of weeks, but wow what a difference this has made, she is already eating + drinking more on her own, which she couldnt before. We thought she would be bedridden, but the staff have managed to get her into a moveable chair, which is so amazing she can now interact with the others, and its so lovely knowing she is being looked after well, she seems deffinately happier, thank you to all the staff.
Thank you so much for sharing this - it's wonderful to read. We know how worrying those first few weeks can be, so hearing how quickly your mum has settled and how much progress she's made is incredibly special. Seeing her regain confidence, enjoy being around others, and seem happier is exactly...
Additionally I must mention the attention given to visitors & guests (compassion, courtesy & respect). Thank you.
Thank you so much for your heartfelt message. We're deeply sorry for your loss, and we're truly honoured to have been able to care for your wife over the past two and a half years. It means so much to know that you felt supported throughout that journey, and that the care shown brought you comfort...
He was unable to leave his room, so didn't join in any activities, however we did see things going on, and the staff were always chatting to residents and making sure they were OK.
The cleanliness was to a high standard.
Communication was good, and the staff took on board our questions/requests and never made us feel that we were being annoying or an inconvenience.
Lifts and doors are all coded entry systems so that residents aren't able to let themselves in and out of the building.
Overall we would be very happy to recommend this care home, and are extremely grateful for the care they gave my Father in Law in his last few weeks, and the time they took to talk things through and explain things to us.
Thank you so much for taking the time to share such a heartfelt message. We were honoured to have been able to care for your father-in-law during such an important time. It means a great deal to know that you felt reassured, supported, and able to place your trust in the team throughout his stay....
The decision to move my dear darling husband from our home, where he had wished to die, was the most difficult one of my life. But when I met the staff & saw the room with a beautiful view, I felt hopeful that this was the right thing to do. I was so thankful that they could take on all the nursing and caring responsibilities, enabling me to spend our last few weeks as husband & wife again. The respect and dignity, tender love & care all the staff, from nurses, carers to cleaners and laundry staff showed both to my husband, and me was truly exceptional. At Halden Heights, we were able to create positive final memories and to share our precious love until his final breath. I will be forever grateful to these beautiful people. Many, many thanks and all my love.
Thank you so much for sharing such a deeply personal and moving reflection. We can only imagine how difficult that decision must have been, and we're truly honoured that we were able to support you both during such an important and precious time. Knowing that you were able to focus on being husband...
We were particularly impressed with the kindness, care and diligence of the staff. We would not hesitate to recommend.
We were always offered hospitality when visiting dad - cups of tea - meals - and the staff always ensured we, as visitors, were made comfortable and could sit.
It was noticeable when passing through other areas of Halden Heights that the above attributes were not confined to Dad's floor. And as for the gardens - beautiful.
Overall assessment - excellent!
Thank you so much for such a thoughtful message. It really means a lot to hear that the kindness and care shown made such a positive impression throughout your experience. Those small moments of comfort and support for families are just as important to us, so it's lovely to know you felt welcomed...
My husband passed away at Halden Heights. His care was everything I could have wished for.
Thank you so much for your kind words - it really means a lot. It's lovely to hear that the care has made such a positive difference day to day, and that you feel comfortable and well supported. That consistency and trust is so important. We truly appreciate your feedback - thank you again.
Mum has been looked after by an excellent team who have treated her with love and respect. She will miss them all very much. Mum has been very happy here and would have loved to stay longer.
Thank you so much for your kind words. They really mean a lot. It's lovely to hear that your mum felt so cared for and happy during her time here. Those bonds that are built mean a great deal to all of us too. We'll certainly miss her, and we're grateful to have been part of her journey.
All of Dad's care needs were met, and any little needs or problems were rectified in minutes. We will never forget the love and care that was given to us both; it meant the absolute world to us.
Thank you so much for your heartfelt words. They truly mean more than we can say. We're so sorry for your loss, and we feel incredibly honoured to have been there for you and your dad during such a difficult time. Knowing that you felt cared for and supported, as well as your dad, means everything to us. Your words will stay with the whole team.
All the staff have been so kind, caring and supportive, especially during mum's end of life care.
As a family, we would thoroughly recommend Halden Heights. Thanks again to all the team under Daisy's management.
Thank you so much for such a heartfelt message. It means a great deal to hear how supported your mum felt, and that she was able to stay involved and surrounded by warmth despite the challenges she faced. Being able to make her space feel familiar and comforting is so important, and we're glad that...
We are so grateful to all of your for your support.
It really means a lot to hear that you felt supported and welcomed. Knowing the warmth and attentiveness of the team made a difference to you all is incredibly special. We're truly grateful for your words and your trust.
My mom was end of life, but with love and care, she got better.
Thank you so much for your beautiful message. It's incredibly moving to hear that your mum's condition improved, and that the care and kindness shown made such a difference to all of you. Your words mean a great deal to the whole team and we're honoured to have been part of your journey.
My mother spent nearly 8 months at Halden Heights. She had complex health needs which required specialist nursing. We found the care to be consistent and good. The medically qualified nursing staff were extremely supportive - both for helping my mother settle in and keeping us, the family, up to date and informed about her treatment. The carers were friendly and a number of them developed a real rapport with my mother - not easy as she was deaf. Against the odds the staff managed to coax and encourage my mother to sit in the residents' lounge each day - no mean feat as she was very frail and mainly bed-bound when she arrived. It's a challenging time when a family member needs to move into care, but the management and staff worked well to ease the transition for us all. We attended a number of the 'friends & family' activities that were put on for everyone to enjoy - it was lovely to see staff and residents getting involved in the entertainment. HH is a good and caring facility.
Thank you so much for sharing such a thoughtful and honest reflection. It means a great deal to hear that your mum received the specialist care and support she needed, and that both she and your family felt well looked after throughout. We know how difficult that transition can be, so it's...
Joan was so well cared for at Halden Heights, she very quickly became friends with all the staff there, no matter what their role. She felt at home and loved. It was a great comfort to us to know Joan was being so well looked after. The rooms are clean, there was a good choice of food, and the activities were fun and varied. We felt extremely welcome as family members too and always greeted with a friendly smile.
Thank you so much for your lovely message. It's truly heartwarming to hear how at home Joan felt, and that the connection she built with the team brought comfort to you all. Knowing she felt loved and well cared for means everything. We're so grateful for your kind words and were honoured to be part of her journey.
The staff are very friendly and always ready to listen, not only to the patients concerns but to the family members as well.
Patient care is excellent despite of personnel shortage at times. I hope that administration will be able to solve the staffing problem.
I don't know the inner workings but I can say that
The facility is like a well oiled machine that runs very smoothly.
Thank you to everyone.
Thank you so much for your thoughtful and honest message. I's wonderful to hear that the cleanliness, gardens, and warmth of the team have made such a positive impression, both for residents and families alike. We truly appreciate your understanding around staffing, and please know it's something...
I visited a friend at Halden Heights Nursing Home last year, and I must say I was very impressed. When you enter, you don't smell urine, which is often the first thing you notice in other nursing homes. I was also impressed with the very friendly staff. I highly recommend it to anyone looking for a nursing home.
Thank you for sharing your experience. We're so glad your visit left a positive impression. A warm welcome, a clean environment, and kind staff are exactly what we strive to provide every day. Your recommendation is truly appreciated.
During my visit, I found the home to be spotless and fresh-smelling. The staff greeted me with warm, friendly smiles. The residents were comfortably seated in the lounge, all dressed nicely. I spent most of the day there, and it was wonderful to see how much they enjoyed their activities. It truly brightened my day to see elderly residents happy, engaged, and not just sitting alone in a corner waiting for family. Halden Heights truly feels like a caring family home
Thank you so much for your lovely message. It's heartwarming to hear that your visit left such a positive impression. Seeing residents happy, engaged, and well cared for is exactly what we strive for every day. We're so pleased the home felt warm and welcoming to you. That sense of family means everything to us.
I have valued the care and attention of all the staff both for Margaret and us. We'll eternally recommend Halden Heights to others.
Thank you so much for your kind words. We're so glad the care and support have made a difference to both Margaret and your family. Your recommendation means everything to us, and we're grateful for your trust.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Halden Heights Nursing Home.
There are no upcoming events for Halden Heights Nursing Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Halden Heights Nursing Home.
Meet the Team (1)

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.
In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.
In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.
Frequently Asked Questions about Halden Heights Nursing Home
What types of Care is Halden Heights Nursing Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Halden Heights Nursing Home have?
There are 89 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Halden Heights Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Halden Heights Nursing Home to the centre of Ashford?
8.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service -more info.