Halden Heights Care Community

Ashford Road, High Halden, Ashford TN26 3BP

The Halden Heights Care Community offers specialist nursing packages to older people with physical frailties and mobility issues, staffed by talented professionals, with a key worker for each individual, and fully-equipped to achieve recognised standards. People with dementia are also welcome, with a hard-working team able to help those with declining cognitive ability to retain their independence for as long as possible.

While looking to provide care that is consistently professional, the residence has been purpose-built to become a home-from-home environment, with pleasing d├ęcor and furnishings, en-suite shower bedrooms and a wide range of in-house entertainments and amusements.

A friendly team encourages residents to personalise their surroundings, with guests welcome and numerous activities to get involved with. Carers are also skilled in end-of-life care, experienced in assisting families at sensitive times and always treating every service user as an individual.

Owner: Halden Heights Ltd

Person in charge: Anna Cunningham (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 101 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, French, Portuguese

Single Rooms: 89

Shared Rooms: 6

Rooms with ensuite WC: 53

Weekly Charges Guide: Nursing Care Single £895 – £1000 (These prices are only a guideline, please contact Halden Heights Care Community to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

anytime after 11 am in the morning until 9pm

Parking:

parking on site

Latest Care Quality Commission* Report on Halden Heights Care Community: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Halden Heights Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Halden Heights Care Community in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.402 for Halden Heights Care Community is calculated as follows: ( (38 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 82 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.948 Points relating to the number of positive Reviews for Halden Heights Care Community is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 20.2 positive Reviews (101 registered maximum number of service users ÷ 5). 4 Reviews ÷ 20.2 Target = 0.198

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Halden Heights Care Community has a Review Score of 8.4 (8.350) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Halden Heights Care Community?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Halden Heights Care Community

  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My Mother-in-law was in Halden Heights for 8 weeks after a spinal injury and is now back home, with support, leading an independent life. At 97 this is an achievement. All the staff are caring and the physio team were brilliant encouraging her to walk again and giving her the confidence she needed.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The staff at Halden Heights are friendly and approachable. The rooms and lounge are always clean and tidy. Residents are treated well and with respect. The food for the residents is of good quality but the menu could be more varied. The entertainment team work extremely hard but appear to be under-resourced.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

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Average Rating:   4.1 out of 5

My relative has been at Halden Heights for 10 months. Staff have shown a good understanding and awareness of both her mental and physical needs and this has helped my cousin to settle and increasingly feel more at one in her environment. My cousin tells me that staff are kind o her and she has good meals. Staff are kind and welcoming when I visit. I am kept informed and updated of developments and feel comfortable to ask questions. Although my relative opts out of activities they are on offer each day weekdays and many residents benefit from these.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

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Average Rating:   4.7 out of 5

Very good staff.
I like the food.
I like everything.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

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Average Rating:   4.7 out of 5

I came to Halden Heights on the 7th of August after a fall when I broke my femur and after surgery. I was on the second floor. My home in Folkstone and my daughters home in Westfield are twenty miles away. At first, I had to buzz to move from the chair to the bed but gradually became more independent. Many of those who helped me dress, brought food, answered buzzers were foreign. They were cheerful and willing.

The food was good and plentiful. Physiotherapy was encouraging and reassuring. I was clearly told what to do. The staff went out of their way to get me home. My main problem was boredom, especially on the weekends. Although there is a garden, I was not told I could go. There are activities on the ground floor. I did not realise I could go. I found it disconcerting that some of the carers would often talk amongst themselves, calling loudly and laughing.

How likely would you be to recommend Halden Heights Care Community? Don't know

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Average Rating:   3.9 out of 5

Lovely place to be transferred from hospital for rehabilitation.
Staff very good and enjoy their job and surroundings.
Very clean and organised, lovely feeling as you visit.
Plenty of parking and great village to be in.
Most grateful for all the help and support as we don't live locally and felt secure our relative is being given the best care possible by such caring staff in these economic cost cutting times of change.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

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Average Rating:   4 out of 5

My husband spent the last 2 years of his life at Halden Heights. The staff were caring, friendly and help was always there when needed and he was treated with dignity. I was acknowledged by name when I visited and updated on how he was. His room was clean, the food a good quality and there was a lovely warm atmosphere in the home.

How likely would you be to recommend Halden Heights Care Community? Extremely Likely

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Treated with Dignity

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Average Rating:   4.5 out of 5

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