Halden Heights Nursing Home

Ashford Road, High Halden, Ashford TN26 3BP
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9.8 100 Reviews
  • Halden Heights Nursing Home, Ashford
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local points of interest such as Tenterden and Biddenden Vineyards, all while basking in the area's natural splendour.

Halden Heights Care Home takes pride in its dedicated team of more than 90 professionals, all committed to providing excellent care in every aspect of resident life. With 101 rooms, the team dedicates itself to offering unmatched support and service, ensuring the comfort, well-being, and happiness of all residents at all times.

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Care Provided by Halden Heights Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Daisy Delgado (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (89)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Halden Heights Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,925
    • Self-Funded Nursing Dementia Care from £1,925
    • RESPITE Self-Funded Nursing Care from £1,925
    • RESPITE Self-Funded Nursing Dementia Care from £1,925

  • We offer only Nursing care
  • (these prices are only a guideline, please contact Halden Heights Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.


  • Parking

  • Parking on site


Halden Heights Nursing Home Reviews (100)

Total of 100, showing 81-100
9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.827) out of 10, based on 53 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 100 reviews.

Overall Experience

  • 82
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Review from Y M (Respite Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable single room with freeview television service, and an en suite bathroom/WC. Friendly and caring staff. The food is prepared on-site, so the quality is decent, but it could be a bit hotter in temperature sometimes. The only criticism I have is that I think the care provider should look
into a patient WiFi service, so users can video call family and friends.

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Review from J C (Respite Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoroughly recommend, all the staff were courteous, very professional, kind and supportive. Cleaners not so good, needs looking at very slapdash.

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Review from P H (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful. All showing care and practicality.
Always speaking to me and asking me what I wanted and needed.

Reply from Anna Cunningham, Manager/Matron at Halden Heights Nursing Home

Thank you for your lovely feedback I will pass your kind comments to the staff. I know they will be very happy to have such positive feedback as they all work really hard and it has been a really difficult time for them and all our residents. Once again thank you your comments they really made the job worth doing. We all wish you a speedy recovery. Take care and have a safe and lovely Christmas.


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Review from Susan H (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Halden Heights since September 2019 following a number of falls in her own home, and a decision was made that this was the safest option for mum who is 90 years old. The care that mum receives is absolutely wonderful. All the staff are so caring and friendly. My husband and I feel that
we even have an extended family so to speak as we know all the staff and even the other residents. The surroundings are first class and kept exceptionally clean and tidy. The food is very good, mum certainly doesn't have any complaints, and whenever I have been there at meals times the food is always well presented and hot (and served on hot plates!). Christmas Day, a lovely traditional lunch was served, and pancakes on Shrove Tuesday. The social activities are very good, including baking, painting, they play bingo, have quizzes, and entertainment is arranged whereby various singers and groups come in to entertain the residents. Mum is happy at Halden Heights and I am happy knowing she is safe.

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Review from Susan F (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming place when visiting, shown by all staff, there was always a friendly smile or hello given which was welcome when feeling anxious for a loved one.
The staff attention and care shown to our mother in her last few months of life, and indeed to our family was exemplary.
We were always given
the opportunity to discuss our worries and mother's needs with a member of staff.
Excellent care overall.

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Review from Anthony H (Son of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day of admission in May 2018, it was felt the whole team at Halden Heights showed great care and compassion towards my mother who, at times, needed a lot of care. From the receptionist, maintenance men, carers to the managers, no request from them to assist was ever a problem. They made my mothers
last days as happy as they could and I thank them for that.

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Review from Sue D (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Halden Heights from 19th December to 21st January 2019 after having a fall at home resulting in a fracture to her left patella. She was in a lovely room with a beautiful view which also had a bird feeder outside her window, this made my mum extremely happy as she adores wild
birds and in fact, fell while out in her garden refilling her bird feeder. She was very happy and relaxed at Halden Heights having been really anxious about going for “rehab”. All she wanted was to go home, but she needn't have worried as the staff were lovely and friendly especially the day staff.
She is now home and says she is glad for that, but would have no worries if ever she needed to go back to Halden Heights again.
Thanks to everyone for your kindness and patience with my mum.

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Review from Elaine M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother aged 97 suffered a stroke in November 2018 and having spent 4 weeks in hospital was then transferred to Halden Heights Care Home. A different environment whereby she solely occupied a bedroom with ensuite. Unfortunately, bed bound and only allowed a pureed diet due to swallowing difficulties
so a TV and a lovely view from her window was very important. The staff were always on hand to answer any questions and visiting was relaxing and one could make drinks. Christmas was a happy occasion and mobile residents enjoyed festivities. Overall I felt she was taken care of compassionately and safely.

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Review from I H (Cousin of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, friendly and always feel welcome. Brilliant care and support.
Made us feel part of a family here. I would recommend to all.

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Review from M M (Wife of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is resident in Halden Heights care community and has been since October 2016. He has a very pleasant room on the ground floor overlooking the garden. During this time my family and I have had open access to the matron and the relevant nursing staff when issues relating to every aspect of
my husbands current and ongoing care are discussed. Due to my husband's health, he becomes very frustrated at times and the nursing staff respond in a sensitive manner in an overall atmosphere of kindness and sensitivity. My husband takes part in some activities available and shows signs of enjoying the experiences. It is a considerable relief to me to know that my husband is in a safe environment, cared for by nurses whom I have always observed show him warmth and kindness.

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Review from Brian M (Son of Resident) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mother and the rest of the family found this home very poor, and would not recommend it to anyone.

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Review from J T (Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, tidy, well-organised care operation with residents well looked after on a kind supervision system. Staff trained and organised well with a first class, hands-on ability of patience and understanding.
The management helped the relations and residents families to a high standard of honesty and
advice. Every phone call was answered with patience and clarity.

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Review from Delphine C (Partner of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all extremely helpful and caring during my partner's short stay.
Nothing was too much trouble - any questions were answered efficiently.

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Review from Sandra S (Daughter-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law was in Halden Heights for 8 weeks after a spinal injury and is now back home, with support, leading an independent life. At 97 this is an achievement. All the staff are caring and the physio team were brilliant encouraging her to walk again and giving her the confidence she needed.

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Review from C W (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Halden Heights are friendly and approachable. The rooms and lounge are always clean and tidy. Residents are treated well and with respect. The food for the residents is of good quality but the menu could be more varied. The entertainment team work extremely hard but appear to be under-resourced.

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Review from A S (Relative of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been at Halden Heights for 10 months. Staff have shown a good understanding and awareness of both her mental and physical needs and this has helped my cousin to settle and increasingly feel more at one in her environment. My cousin tells me that staff are kind o her and she has good
meals. Staff are kind and welcoming when I visit. I am kept informed and updated of developments and feel comfortable to ask questions. Although my relative opts out of activities they are on offer each day weekdays and many residents benefit from these.

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Review from Geoffrey B (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff.
I like the food.
I like everything.

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Review from Kitty C (Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Halden Heights on the 7th of August after a fall when I broke my femur and after surgery. I was on the second floor. My home in Folkstone and my daughters home in Westfield are twenty miles away. At first, I had to buzz to move from the chair to the bed but gradually became more independent.
Many of those who helped me dress, brought food, answered buzzers were foreign. They were cheerful and willing.


The food was good and plentiful. Physiotherapy was encouraging and reassuring. I was clearly told what to do. The staff went out of their way to get me home. My main problem was boredom, especially on the weekends. Although there is a garden, I was not told I could go. There are activities on the ground floor. I did not realise I could go. I found it disconcerting that some of the carers would often talk amongst themselves, calling loudly and laughing.


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Review from V C (Relative of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place to be transferred from hospital for rehabilitation.
Staff very good and enjoy their job and surroundings.
Very clean and organised, lovely feeling as you visit.
Plenty of parking and great village to be in.
Most grateful for all the help and support as we don't live locally and felt
secure our relative is being given the best care possible by such caring staff in these economic cost cutting times of change.

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Review from Gill B (Wife of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last 2 years of his life at Halden Heights. The staff were caring, friendly and help was always there when needed and he was treated with dignity. I was acknowledged by name when I visited and updated on how he was. His room was clean, the food a good quality and there was a lovely
warm atmosphere in the home.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Halden Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Halden Heights Nursing Home is calculated as follows: ( (517 Excellents x 5) + (82 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 611 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halden Heights Nursing Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Daisy

Daisy Delgado

Job Title: Registered Manager

Joined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.


In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.


In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.