






Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...
Care Provided by Halden Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We offer only Nursing care
Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Daisy Delgado (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (89)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (89)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Pleased to inform you that the services available at your convenience from 11 am until 9 pm.
Parking
- Parking on site
Halden Heights Nursing Home Reviews (137)
Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years.
Over all time Halden Heights Nursing Home has 137 reviews.
I was happy with the care and attention my partner received whilst living at Halden Heights for six months. The nurses were cheerful and smiled, and there was a good atmosphere in the home. It did not feel like an institution. Well done.
Thank you for your kind words. We're so glad to hear that your partner felt well cared for and that the atmosphere felt warm and welcoming. Creating a space that feels like home, not a facility, is something we care deeply about. Your feedback is greatly appreciated by all of us.
The past two plus months has been a massive learning curve, having never visited a care home.
From the initial greeting to the present day, the staff, collectively, have been exceptional, putting my mind at rest in the knowledge that she is in safe hands.
Attention to detail is most impressive and especially with daily updates, advising generically upon her responses, sadly having zero speech ability to communicate.
The senior carer is most impressive in her duty,. and all staff following her guidance and very welcoming.
It is dsiffuicult after 48 years of marriage, and togerther for approaching 54 years and sadly no longer together, but sadly she is where she neeed/has to be and my mind, although still coming to terms, it is comforting to know that she is geeting the right care and attention
Thank you so much for sharing something so personal and heartfelt. We can only imagine how difficult this journey has been for you. After so many years together, making the decision to entrust someone you love to the care of others is never easy. It means a great deal to us that you've felt...
I can't speak highly enough about this wonderful care home. My friend has been living here, and the level of care, kindness, and genuine compassion shown by everyone is truly exceptional. From the moment you walk in, you can feel the warmth and friendliness that makes this place feel like a real home.
The nursing and care staff are professional, attentive, and always go above and beyond to make sure every resident feels safe, comfortable, and respected. They take the time to build real relationships, treating everyone with patience and dignity.
The kitchen staff deserve special praise - the food is always fresh, well-balanced, and beautifully presented. They make sure everyone's dietary needs and preferences are met with care and attention. You can tell they put love into every meal.
The cleaners do an amazing job as well. The home is always spotless, tidy, and fresh-smelling, creating such a pleasant, welcoming environment. It's clear that cleanliness and comfort are top priorities
Thank you so much for your incredibly thoughtful and generous words. It means a great deal to hear that the care, warmth, and attention your friend has received have made such a positive impact, not just on them, but on you as well. Feeling that sense of home and connection is exactly what we...
My mother in law was a resident here for just over two years. The care she received in this time was outstanding. The whole team on floor 2 treated Doreen with care and kindness. You could see they all loved their residents. The staff were always on hand to help not only Doreen but her family too. Giving us endless tea and coffee in her final hours with us. We were given privacy to grieve together. They made her look beautiful on her last day with us. A big heartfelt thank you from all of Doreen's family for the care, kindness and dignity you gave her during her time with you.
Thank you so much for your beautiful message. We're honoured to have cared for Doreen and so grateful that her time with us felt safe, dignified, and filled with kindness. It's especially meaningful to know that you and your family felt supported and cared for during such a difficult time. Thank you again, from all of us.
Well managed care home with some excellent staff.
Thank you for your feedback. We're glad to hear your experience has been a positive one, and your kind words about the team mean a lot to us.
He died peacefully under your care.
Holden Heights is a lovely place, with good facilities. We as a family, were welcomed and looked after too.
Thank you so much for your kind and heartfelt message. We're truly sorry for your loss, and it means a great deal to know that your father was cared for with kindness and dignity in his final days. It was a privilege to support both him and your family, and we're grateful for the trust you placed in us.
My experience of Halden Heights staff & facilities is very good.
Thank you for your kind feedback. It's truly appreciated. We're really glad to hear your experience with the team and the environment has been so positive. It means a lot to know that the care and support are meeting your expectations.
When visiting, the family received a warm welcome and loads of sympathy at the end.
Thank you so much for your care towards the whole family.
Thank you so much for your kind and thoughtful words. It means a great deal to know that Colin felt respected and cared for throughout his time with us, and that your family felt welcomed and supported as well. We're truly grateful you took the time to share this, and it was a privilege to care for him and be there for your family.
During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.
Thank you so much for your heartfelt words. It means a great deal to hear that your wife has been treated with such kindness and respect. That's exactly what everyone deserves. We're also really glad that the little things, like how meals are prepared and the way the home is led, have made a lasting impression. Your appreciation truly means a lot to all involved.
I would recommend this to anyone in my situation who needed that form of support after surgery.
Thank you so much for sharing your experience. It's wonderful to hear that you felt supported and had the space to recover in your own way - that balance is so important. We're really glad we could be there for you during that time. Your recommendation means a great deal, and we wish you continued strength in your recovery.
I arrived at Halden Heights having had a complete left hip replacement and was unable to walk. After excellent care, I have enjoyed walking in the garden (with crutches) and leave HH able to walk (almost without crutches). All the staff from top to bottom have cared for me and met all my needs with a friendly, happy smile. I could not have been looked after better.
Thank you so much for your lovely message. It's been a joy to see you grow stronger each day, and to know that you felt genuinely cared for means everything. Your determination and positive spirit were a big part of that journey, and we're so glad we could be there to support you through it. Wishing you continued strength and steady steps ahead. You've done brilliantly.
I recently spent two weeks in Halden Heights for respite care after an operation. The medical staff and carers were all very good. The lady who cleaned my room most days was very thorough and friendly. My main concern is about the food and its presentation. Very often, the food and drinks were lukewarm. The crockery was haphazard. Sandwiches were served on saucers or pudding bowls - never on a plate. Drinks could be in anything from a mug, a cup or a china cup. Sometimes on a saucer and once on a plate. I think extra training is needed in that department. However, overall the experience was good.
Thank you so much for taking the time to share your feedback. We really appreciate your honesty and your kind words. We're so pleased to hear that you felt well cared for by the medical team and carers during your respite stay, and that our housekeeping staff helped make your time with us more...
From the moment we contacted the manager of Halden Heights, we felt that we were dealing with a caring and professional care home. Our father's needs were complex and all of staff worked very hard to keep him safe, comfortable and as happy as possible. They are full of positive energy, diligent and will go the 'extra mile'. The expansive garden was a real benefit, given that our father loved being outdoors. We have no hesitation in recommending Halden Heights based on our experience. They have our respect & gratitude!
Thank you so much for your kind and thoughtful words. We know how important it is for families to feel confident in the care their loved one is receiving and it's incredibly heartening to hear that you felt we provided a safe, comfortable, and positive environment for your father.On behalf of the...
The care, consideration, empathy for my wife was exceptional, so was the kindness and thoughtfulness towards me and other visitors.
Thank you so much for your heartfelt message. It truly means a great deal to us that you took the time to share your experience.We're honoured to have cared for your wife, and it's incredibly touching to hear that you felt supported during such a difficult time. The care we give goes beyond and...
Very well cared for by thoughtful and loving staff.
Thank you for your kind words. It's always lovely to hear that the care and compassion shown by the team is making a difference. Your appreciation truly means a lot.
As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.
Thank you so much for sharing your thoughts so warmly. It means a great deal to hear how much the atmosphere, the care, and the team's approach have stood out to you. When everyone works together with kindness and compassion, it really does make a difference - not just for those being cared for,...
My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.
Thank you so much for your heartfelt words. It means a great deal to all of us who were part of your father's care. He was a lovely gentleman, and it was a privilege to get to know him and be there for him during his time with us. We're so glad to hear he felt comfortable and that's exactly what we always hope for. Your gratitude means the world, and we're thinking of you and your family.
All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.
Thank you so much for your kind words. It really means a lot to us to know how at home your mum feels and that her time with us has been so positive. We're so glad to be a part of her journey and will keep doing our best every day.
Two particular staff members were extra kind and loving. All the staff were very kind.
Thank you for sharing such a warm message. It's always lovely to hear when kindness and compassion shine through, specially when certain team members go that little bit further to make someone feel cared for. We'll be sure to pass this on to the team; it will mean a lot to them all.
I spent ten weeks in the home recovering from a spinal injury. The care was excellent, I was given everything I needed, and the supervision was very thorough. The staff were kind and very professional. This is a first class care home and I recommend it.
Thank you for sharing this. It really means a lot to hear that your time at our home helped you through such a challenging period. Recovering from a spinal injury isn't easy, but knowing you felt supported, safe, and genuinely cared for by the team makes all the difference. It's lovely to hear the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Halden Heights Nursing Home.
There are no upcoming events for Halden Heights Nursing Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Halden Heights Nursing Home.
Meet the Team (1)

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.
In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.
In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service -more info.