Halden Heights Nursing Home

I have valued the care and attention of all the staff both for Margaret and us. We'll eternally recommend Halden Heights to others.

I was happy with the care and attention my partner received whilst living at Halden Heights for six months. The nurses were cheerful and smiled, and there was a good atmosphere in the home. It did not feel like an institution. Well done.

It is dsiffuicult after 48 years of marriage, and togerther for approaching 54 years and sadly no longer together, but sadly she is where she neeed/has to be and my mind, although still coming to terms, it is comforting to know that she is geeting the right care and attention

I can't speak highly enough about this wonderful care home. My friend has been living here, and the level of care, kindness, and genuine compassion shown by everyone is truly exceptional. From the moment you walk in, you can feel the warmth and friendliness that makes this place feel like a real home.

The nursing and care staff are professional, attentive, and always go above and beyond to make sure every resident feels safe, comfortable, and respected. They take the time to build real relationships, treating everyone with patience and dignity.

The kitchen staff deserve special praise - the food is always fresh, well-balanced, and beautifully presented. They make sure everyone's dietary needs and preferences are met with care and attention. You can tell they put love into every meal.

The cleaners do an amazing job as well. The home is always spotless, tidy, and fresh-smelling, creating such a pleasant, welcoming environment. It's clear that cleanliness and comfort are top priorities

My mother in law was a resident here for just over two years. The care she received in this time was outstanding. The whole team on floor 2 treated Doreen with care and kindness. You could see they all loved their residents. The staff were always on hand to help not only Doreen but her family too. Giving us endless tea and coffee in her final hours with us. We were given privacy to grieve together. They made her look beautiful on her last day with us. A big heartfelt thank you from all of Doreen's family for the care, kindness and dignity you gave her during her time with you.

Well managed care home with some excellent staff.

Holden Heights is a lovely place, with good facilities. We as a family, were welcomed and looked after too.

My experience of Halden Heights staff & facilities is very good.

Thank you so much for your care towards the whole family.

During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.

I would recommend this to anyone in my situation who needed that form of support after surgery.

I arrived at Halden Heights having had a complete left hip replacement and was unable to walk. After excellent care, I have enjoyed walking in the garden (with crutches) and leave HH able to walk (almost without crutches). All the staff from top to bottom have cared for me and met all my needs with a friendly, happy smile. I could not have been looked after better.

I recently spent two weeks in Halden Heights for respite care after an operation. The medical staff and carers were all very good. The lady who cleaned my room most days was very thorough and friendly. My main concern is about the food and its presentation. Very often, the food and drinks were lukewarm. The crockery was haphazard. Sandwiches were served on saucers or pudding bowls - never on a plate. Drinks could be in anything from a mug, a cup or a china cup. Sometimes on a saucer and once on a plate. I think extra training is needed in that department. However, overall the experience was good.

From the moment we contacted the manager of Halden Heights, we felt that we were dealing with a caring and professional care home. Our father's needs were complex and all of staff worked very hard to keep him safe, comfortable and as happy as possible. They are full of positive energy, diligent and will go the 'extra mile'. The expansive garden was a real benefit, given that our father loved being outdoors. We have no hesitation in recommending Halden Heights based on our experience. They have our respect & gratitude!

The care, consideration, empathy for my wife was exceptional, so was the kindness and thoughtfulness towards me and other visitors.

Very well cared for by thoughtful and loving staff.

As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.

My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.

All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.

Two particular staff members were extra kind and loving. All the staff were very kind.