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Halden Heights Nursing Home

Ashford Road, High Halden, Ashford, Kent TN26 3BP
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Halden Heights Nursing Home, Ashford
Halden Heights Nursing Home, Ashford
Halden Heights Nursing Home, Ashford

Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...  

Care Provided by Halden Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We offer only Nursing care

Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Daisy Delgado (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (89)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.

Parking

  • Parking on site

Halden Heights Nursing Home Reviews (137)

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9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 137 reviews.

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Review from Fiona M (Partner of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience

I was happy with the care and attention my partner received whilst living at Halden Heights for six months. The nurses were cheerful and smiled, and there was a good atmosphere in the home. It did not feel like an institution. Well done.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We're so glad to hear that your partner felt well cared for and that the atmosphere felt warm and welcoming. Creating a space that feels like home, not a facility, is something we care deeply about. Your feedback is greatly appreciated by all of us.

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Review from John T (Husband of Resident) published on 14 January 2026 Submitted via Website
Overall Experience
My wife. Jacqueline was admitted on the 22 October 2025 following a recomendation from the FraIlty Unit to be end of life with, vascular dementia.
The past two plus months has been a massive learning curve, having never visited a care home.
From the initial greeting to the present day, the staff, collectively, have been exceptional, putting my mind at rest in the knowledge that she is in safe hands.
Attention to detail is most impressive and especially with daily updates, advising generically upon her responses, sadly having zero speech ability to communicate.
The senior carer is most impressive in her duty,. and all staff following her guidance and very welcoming.

It is dsiffuicult after 48 years of marriage, and togerther for approaching 54 years and sadly no longer together, but sadly she is where she neeed/has to be and my mind, although still coming to terms, it is comforting to know that she is geeting the right care and attention

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing something so personal and heartfelt. We can only imagine how difficult this journey has been for you. After so many years together, making the decision to entrust someone you love to the care of others is never easy. It means a great deal to us that you've felt...  

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Review from Pratiksha C (Friend of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

I can't speak highly enough about this wonderful care home. My friend has been living here, and the level of care, kindness, and genuine compassion shown by everyone is truly exceptional. From the moment you walk in, you can feel the warmth and friendliness that makes this place feel like a real home.

The nursing and care staff are professional, attentive, and always go above and beyond to make sure every resident feels safe, comfortable, and respected. They take the time to build real relationships, treating everyone with patience and dignity.

The kitchen staff deserve special praise - the food is always fresh, well-balanced, and beautifully presented. They make sure everyone's dietary needs and preferences are met with care and attention. You can tell they put love into every meal.

The cleaners do an amazing job as well. The home is always spotless, tidy, and fresh-smelling, creating such a pleasant, welcoming environment. It's clear that cleanliness and comfort are top priorities

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your incredibly thoughtful and generous words. It means a great deal to hear that the care, warmth, and attention your friend has received have made such a positive impact, not just on them, but on you as well. Feeling that sense of home and connection is exactly what we...  

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Review from S G (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Website
Overall Experience

My mother in law was a resident here for just over two years. The care she received in this time was outstanding. The whole team on floor 2 treated Doreen with care and kindness. You could see they all loved their residents. The staff were always on hand to help not only Doreen but her family too. Giving us endless tea and coffee in her final hours with us. We were given privacy to grieve together. They made her look beautiful on her last day with us. A big heartfelt thank you from all of Doreen's family for the care, kindness and dignity you gave her during her time with you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your beautiful message. We're honoured to have cared for Doreen and so grateful that her time with us felt safe, dignified, and filled with kindness. It's especially meaningful to know that you and your family felt supported and cared for during such a difficult time. Thank you again, from all of us.

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Review from H P (Husband of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

Well managed care home with some excellent staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your feedback. We're glad to hear your experience has been a positive one, and your kind words about the team mean a lot to us.

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Review from R E (Son of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience
Thank you for looking after my father. You were kind and gentle.
He died peacefully under your care.

Holden Heights is a lovely place, with good facilities. We as a family, were welcomed and looked after too.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind and heartfelt message. We're truly sorry for your loss, and it means a great deal to know that your father was cared for with kindness and dignity in his final days. It was a privilege to support both him and your family, and we're grateful for the trust you placed in us.

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Review from Carolyn B (Wife of Resident) published on 24 December 2025 Submitted via Postal Card
Overall Experience

My experience of Halden Heights staff & facilities is very good.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind feedback. It's truly appreciated. We're really glad to hear your experience with the team and the environment has been so positive. It means a lot to know that the care and support are meeting your expectations.

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Review from A I (Wife of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience
From the day Colin came into your care until he died, he was treated with dignity and kindness. He wasn't a very social person, but the staff managed to persuade him to join some of the events.
When visiting, the family received a warm welcome and loads of sympathy at the end.

Thank you so much for your care towards the whole family.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind and thoughtful words. It means a great deal to know that Colin felt respected and cared for throughout his time with us, and that your family felt welcomed and supported as well. We're truly grateful you took the time to share this, and it was a privilege to care for him and be there for your family.

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Review from John F (Partner of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your heartfelt words. It means a great deal to hear that your wife has been treated with such kindness and respect. That's exactly what everyone deserves. We're also really glad that the little things, like how meals are prepared and the way the home is led, have made a lasting impression. Your appreciation truly means a lot to all involved.

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Review from John H (Respite Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience
I stayed for 2 weeks to recuperate after hip surgery, as I live on my own. Everything worked really well, and I was able to spend the two weeks as I wished with all the support I needed from the staff.

I would recommend this to anyone in my situation who needed that form of support after surgery.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing your experience. It's wonderful to hear that you felt supported and had the space to recover in your own way - that balance is so important. We're really glad we could be there for you during that time. Your recommendation means a great deal, and we wish you continued strength in your recovery.

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Review from Derek N (Respite Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

I arrived at Halden Heights having had a complete left hip replacement and was unable to walk. After excellent care, I have enjoyed walking in the garden (with crutches) and leave HH able to walk (almost without crutches). All the staff from top to bottom have cared for me and met all my needs with a friendly, happy smile. I could not have been looked after better.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your lovely message. It's been a joy to see you grow stronger each day, and to know that you felt genuinely cared for means everything. Your determination and positive spirit were a big part of that journey, and we're so glad we could be there to support you through it. Wishing you continued strength and steady steps ahead. You've done brilliantly.

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Review from E B (Respite Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience

I recently spent two weeks in Halden Heights for respite care after an operation. The medical staff and carers were all very good. The lady who cleaned my room most days was very thorough and friendly. My main concern is about the food and its presentation. Very often, the food and drinks were lukewarm. The crockery was haphazard. Sandwiches were served on saucers or pudding bowls - never on a plate. Drinks could be in anything from a mug, a cup or a china cup. Sometimes on a saucer and once on a plate. I think extra training is needed in that department. However, overall the experience was good.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for taking the time to share your feedback. We really appreciate your honesty and your kind words. We're so pleased to hear that you felt well cared for by the medical team and carers during your respite stay, and that our housekeeping staff helped make your time with us more...  

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Review from K B (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

From the moment we contacted the manager of Halden Heights, we felt that we were dealing with a caring and professional care home. Our father's needs were complex and all of staff worked very hard to keep him safe, comfortable and as happy as possible. They are full of positive energy, diligent and will go the 'extra mile'. The expansive garden was a real benefit, given that our father loved being outdoors. We have no hesitation in recommending Halden Heights based on our experience. They have our respect & gratitude!

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind and thoughtful words. We know how important it is for families to feel confident in the care their loved one is receiving and it's incredibly heartening to hear that you felt we provided a safe, comfortable, and positive environment for your father.On behalf of the...  

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Review from Charles O (Husband of Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience

The care, consideration, empathy for my wife was exceptional, so was the kindness and thoughtfulness towards me and other visitors.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your heartfelt message. It truly means a great deal to us that you took the time to share your experience.We're honoured to have cared for your wife, and it's incredibly touching to hear that you felt supported during such a difficult time. The care we give goes beyond and...  

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Review from Rosemary D (Respite Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

Very well cared for by thoughtful and loving staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. It's always lovely to hear that the care and compassion shown by the team is making a difference. Your appreciation truly means a lot.

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Review from Susan A (Partner of Resident) published on 6 June 2025 Submitted via Website
Overall Experience

As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing your thoughts so warmly. It means a great deal to hear how much the atmosphere, the care, and the team's approach have stood out to you. When everyone works together with kindness and compassion, it really does make a difference - not just for those being cared for,...  

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Review from D W (Son of Resident) published on 3 June 2025 Submitted via Postal Card
Overall Experience

My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your heartfelt words. It means a great deal to all of us who were part of your father's care. He was a lovely gentleman, and it was a privilege to get to know him and be there for him during his time with us. We're so glad to hear he felt comfortable and that's exactly what we always hope for. Your gratitude means the world, and we're thinking of you and your family.

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Review from M J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to us to know how at home your mum feels and that her time with us has been so positive. We're so glad to be a part of her journey and will keep doing our best every day.

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Review from M R (Son of Resident) published on 23 May 2025 Submitted via Postal Card
Overall Experience

Two particular staff members were extra kind and loving. All the staff were very kind.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing such a warm message. It's always lovely to hear when kindness and compassion shine through, specially when certain team members go that little bit further to make someone feel cared for. We'll be sure to pass this on to the team; it will mean a lot to them all.

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Review from A T (Respite Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

I spent ten weeks in the home recovering from a spinal injury. The care was excellent, I was given everything I needed, and the supervision was very thorough. The staff were kind and very professional. This is a first class care home and I recommend it.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing this. It really means a lot to hear that your time at our home helped you through such a challenging period. Recovering from a spinal injury isn't easy, but knowing you felt supported, safe, and genuinely cared for by the team makes all the difference. It's lovely to hear the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Halden Heights Nursing Home.

Meet the Team (1)

Daisy Delgado
Daisy DelgadoJob Title:Registered ManagerJoined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.

In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.

In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.

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