Care Homes Owned by Eleanor Nursing and Social Care Ltd
9.6
Group Review Score
(the average from all locations with a review score)
Eleanor Nursing and Social Care Ltd Locations (11)
Halden Heights Nursing Home
9.9
113 reviews
Ashford Road, High Halden, Ashford TN26 3BP
"From the day Colin came into your care until he died, he was treated with dignity and kindness. He wasn't a very social person, but the…" Read all 113 reviews
Location Type Care Home
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting… Read more about Halden Heights Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Palliative Care
- 101 Rooms
- from £1,925 / week
Conewood Manor Nursing Home
9.8
55 reviews
60 Dunmow Road, Bishop's Stortford CM23 5HL
"My father in law arrived at Conewood Manor Nursing Home in mid March 2025. He was there for end of life care (Terrence). From the moment of…" Read all 55 reviews
Location Type Care Home
Conewood Manor Nursing and residential care home has been under new ownership and management for the last five years and has gained a high reputation in East Hertfordshire and beyond for outstanding care. Nearly all bedrooms have en-suite wet rooms… Read more about Conewood Manor Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 47 Rooms
Roselands Care Home
9.8
48 reviews
Cackle Street, Brede, Rye TN31 6EB
"My late mother's dear friend has been a resident at Roselands since May 2025. Having spent a few weeks in another care facility, she was…" Read all 48 reviews
Location Type Care Home
Roselands Care Home part of Eleanor Healthcare Group, is situated, in substantial grounds, close to the village of Brede and benefits from outstanding views of the Sussex countryside. It caters, mostly, but not exclusively, for long term residents at… Read more about Roselands Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- 35 Rooms
- from £1,450 / week
Hartley House Care Home
9.7
39 reviews
Hartley Road, Cranbrook TN17 3QN
"'My mother moved into Hartley House Care Home as a resident at the end of September 2025. When I went to look around the home prior to Mum…" Read all 39 reviews
Location Type Care Home
Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents. Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a… Read more about Hartley House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 57 Rooms
- from £1,700 / week
Appleton Lodge Nursing Home
9.7
32 reviews
Royal British Legion Industries, RBLI Village, Milner Road, Aylesford ME20 7FU
"My father has been a resident of Appleton Lodge for just over 18 months. He's 93 years old and aside from immobility issues, remains…" Read all 32 reviews
Location Type Care Home
Appleton Lodge Care Facility is situated in the RBLI Village in Aylesford, Kent. Appleton Lodge is part of the Eleanor Healthcare Group offering high quality care for elderly people and those with physical disabilities. With 15 spacious rooms,… Read more about Appleton Lodge Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 15 Rooms
- from £1,760 / week
Lavenders
9.6
58 reviews
41 Lavenders Road, West Malling ME19 6HP
"My mother has lived at Lavenders now for nearly 2 years. She is very happy at Lavenders and she now refers to Lavenders as her home. I have…" Read all 58 reviews
Location Type Care Home
Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational… Read more about Lavenders
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 59 Rooms
- from £1,150 / week
Bradbury House Nursing Home
9.6
88 reviews
Milner Road, Aylesford ME20 7NF
"My mum has been a resident at Bradbury House for just over two years. The standard of care she receives is very good as is communication…" Read all 88 reviews
Location Type Care Home
Welcome to Bradbury House Nursing Home, a highly-regarded care facility nestled in Aylesford, Kent, close to Maidstone. The team specialise in providing comprehensive dementia care and nursing services, offering a comfortable, purpose-built home where… Read more about Bradbury House Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 50 Rooms
- from £1,650 / week
The Close Care Home
9.5
34 reviews
Burcot, Abingdon OX14 3DP
"My mother has been on Willows Wing for the past few months. She has been the recipient of compassionate and excellent care from Fartun,…" Read all 34 reviews
Location Type Care Home
The Close Care Home in Abingdon, set in scenic surroundings, offers high-quality residential care and nursing care. Staff are caring and compassionate and treat every person as an individual. The care home is inclusive and provides a person-centred… Read more about The Close Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 90 Rooms
- from £1,800 / week
Bluebell Nursing Home
9.5
45 reviews
45/53 St Ronan's Road, Southsea PO4 0PP
"I am so thankful to Stacy and all the staff at Bluebell Nursing Home who cared for and looked after my Mum in the last few months of her…" Read all 45 reviews
Location Type Care Home
Welcome to Bluebell Nursing Home, situated in Portsmouth, Hampshire. Portsmouth, a historic maritime city renowned for its rich naval heritage and vibrant waterfront, provides a picturesque backdrop for the care home. Nestled near Canoe Lake, the Care… Read more about Bluebell Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 50 Rooms
Pine Lodge Care Home
9.1
59 reviews
26-32 Key Street, Sittingbourne ME10 1YU
"My Mum had a week's respite this week, and I can't praise the staff enough for making my mum's stay so positive! Mum was engaged with all…" Read all 59 reviews
Location Type Care Home
Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services… Read more about Pine Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 59 Rooms
- from £1,200 / week
Rose House
5 reviews
25-27 Railway Street, Gillingham ME7 1XH
"After my sister with Downs Syndrome and Dementia’s former home would not have her back she was homeless. On hearing her plight, the…" Read all 5 reviews
Location Type Care Home
Rose House is registered to provide accommodation and personal care for people with a learning disability. The accommodation is spread over two floors with a lift to help people move between the floors easily. People are supported to have maximum… Read more about Rose House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 18 Rooms
Eleanor Nursing and Social Care Ltd Reviews (576)
9.6
Eleanor Nursing and Social Care Ltd has a Group Review Score of 9.6 (9.623) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing and Social Care Ltd must have a Review Score.
Review of
Lavenders
from Anne C (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lavenders is in a beautiful setting with well kept gardens. Staff are super and caring. Plenty of activities for residents to enjoy. Food is good with a varied menu. I would certainly recommend Lavenders to others.
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Review of
Lavenders
from P M (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has lived at Lavenders now for nearly 2 years. She is very happy at Lavenders and she now refers to Lavenders as her home. I have always found the staff to be very kind, professional and attentive to my mothers needs. My mothers overall experience has been excellent from start to date.
We
We
have never had any significant issues and all requests however small have been actioned promptly. Lavenders is definitely a home from home experience. A big thank you to all the staff.
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Review of
Bradbury House Nursing Home
from A C (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Bradbury House for just over two years.
The standard of care she receives is very good as is communication from the staff .
Mum took a few months to settle in and now considers Bradbury House her home.
We know that any worries or concerns are immediately addressed.
I
The standard of care she receives is very good as is communication from the staff .
Mum took a few months to settle in and now considers Bradbury House her home.
We know that any worries or concerns are immediately addressed.
I
really like the layout of the home and it always has a good atmosphere with plenty of activities going on.
Having looked around at ten plus nursing homes I can honestly say that BH is the best that I've seen.
Having looked around at ten plus nursing homes I can honestly say that BH is the best that I've seen.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear A C,
Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you the standard of care your mum receives is very good, as is the communication from the staff. We are pleased to hear that any worries or concerns are immediately addressed. It is great to hear you like the layout of the home and there is always a good atmosphere with plenty of activities provided. We are all very proud of the care and support we offer to all our residents. Your support means a lot to us. Thank you once again for reviewing us.
Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you the standard of care your mum receives is very good, as is the communication from the staff. We are pleased to hear that any worries or concerns are immediately addressed. It is great to hear you like the layout of the home and there is always a good atmosphere with plenty of activities provided. We are all very proud of the care and support we offer to all our residents. Your support means a lot to us. Thank you once again for reviewing us.
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Review of
The Close Care Home
from Dan E (Son of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been on Willows Wing for the past few months. She has been the recipient of compassionate and excellent care from Fartun, Boris, Ajith and Aisha, who is always amazingly positive and full of good humour.
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Review of
Halden Heights Nursing Home
from A I (Wife of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the day Colin came into your care until he died, he was treated with dignity and kindness. He wasn't a very social person, but the staff managed to persuade him to join some of the events.
When visiting, the family received a warm welcome and loads of sympathy at the end.
Thank you so much
When visiting, the family received a warm welcome and loads of sympathy at the end.
Thank you so much
for your care towards the whole family.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind and thoughtful words. It means a great deal to know that Colin felt respected and cared for throughout his time with us, and that your family felt welcomed and supported as well. We're truly grateful you took the time to share this, and it was a privilege to care for him and be there for your family.
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Review of
Hartley House Care Home
from Julie B (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
'My mother moved into Hartley House Care Home as a resident at the end of September 2025. When I went to look around the home prior to Mum moving in I found the staff very welcoming and the home was clean and tidy. After a few weeks I did encounter some issues at the home, this was nothing to do abuse
or neglect of the patients as the staff are very caring and treat the patients with kindness and respect but was more administrative oversights. The manager at the home was very new to post, I since found out, and the home had not had a permanent manager for a while so it had 'lost it's way'. Once my concerns were highlighted I was involved in meetings and a plan moving forward was put into place. Overall I am now happy and things are very positive I get regular updates from the home so kept informed of what is going on with Mum and the home has a very active social messaging group regarding activities and events that are being put on. Mum seems to have settled well and appears
Reply from Eleanor Healthcare Group, Hartley House Team at Hartley House Care HomeThank you for taking the time to share your experience, we truly appreciat it. We understand how important it is to feel confident and informed when a loved one moves into care, and we're really glad you raised your concerns and gave us the opportunity to make things better. It's encouraging to hear that communication has improved and that things are now feeling more settled, for both you and your mum. Your feedback has made a real difference, and we're so pleased to hear she's doing well.
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Review of
Bradbury House Nursing Home
from Martin B (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has recently moved into Bradbury House, and has settled in very well, and has struck up a good relationship with the staff that look after her. The staff are very nice and seam to have Mum's best interests at heart.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Martin, Thank you for your review of Bradbury House. We are all so pleased that your mum has settled in very well, and she has struck up a good relationship with the staff looking after her. We appreciate your kind words about the care and support provided. Our team are all dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Thank you once again for reviewing us.
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Review of
Bradbury House Nursing Home
from J B (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Two family members had a meeting with a member of the team. It was a professionally conducted session. Information was given, our questions were answered and any points we raised where the answer was not readily available, the information was found out and relayed back to us.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience of Bradbury House. It is so pleasing to hear that your recent meeting with a member of the team was professionally conducted. Information was given and your questions answered, and any further information relayed back to you. The team are all very passionate about providing the very best of care and support, to residents and their families. Thank you once again for reviewing us.
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Review of
Bradbury House Nursing Home
from Freda P (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Bradbury House since October 2023
The staff are very caring, I wouldn't want my mum to be anywhere else, she's very much settled in and is very happy to be there
They always have different kinds of activities everyday
The staff are always caring and pleasant
The staff are very caring, I wouldn't want my mum to be anywhere else, she's very much settled in and is very happy to be there
They always have different kinds of activities everyday
The staff are always caring and pleasant
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Freda, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you find the staff very caring, and therefore you wouldn't your mum to be anywhere else, and she is very settled and happy. It is also so pleasing to hear that find the staff always pleasant, and there are different activities to do everyday. The team all very proud of the care and support we offer to all of our residents. Thank you once again for reviewing us.
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Review of
Bradbury House Nursing Home
from M A (Sister of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my brother moved to Bradbury House last February he has been met with a great deal of understanding and kindness as have I.
The whole building is always fresh and clean and welcoming and the staff are lovely from the reception through to the nursing staff. I am always kept up to date about my
The whole building is always fresh and clean and welcoming and the staff are lovely from the reception through to the nursing staff. I am always kept up to date about my
brothers care and needs. My brother is not always easy and it is a great relief to know he is being cared for so well.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Monique, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you and your brother have been met with a great deal of understanding and kindness. We are pleased to hear you find the building fresh, clean, and welcoming, and the staff all lovely. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.
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Review of
Lavenders
from Veronica G (Sister of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother urgently needed respite care at very short notice and Lavenders immediately offered him a very pleasant room. He was unsure but quickly appreciated all that Lavenders offer. As we hoped, he accepted he could no longer live at his home and, as he had a very short life expectancy, chose to
spend his remaining time there. I cannot praise the home enough for its care and the homely feeling it emanates. All staff gave excellent care and kindness.
I would recommend Lavenders wholeheartedly to anyone looking for a care home.
I would recommend Lavenders wholeheartedly to anyone looking for a care home.
Reply from Eleanor Healthcare Group, Lavender's Team at LavendersThank you so much for sharing this. We understand how difficult and emotional situations like this can be, and it means a great deal to hear that the experience brought comfort, reassurance, and dignity at such an important time. Knowing that the care and kindness shown made a real difference is something we never take for granted. Your words are truly appreciated.
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Review of
Bluebell Nursing Home
from Rob S (Son of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so thankful to Stacy and all the staff at Bluebell Nursing Home who cared for and looked after my Mum in the last few months of her life. Mum was treated with the upmost respect, dignity and kindness. The medical team and carers were fantastic, making sure that not only was Mum kept comfortable
but that my Dad and I were kept informed. Placing a parent in a nursing home is by no means easy, and I worried, a lot. However, I had no need to worry at all. Mum's room was lovely and homely. Dad could spend as long as he wanted with Mum. Just before Mum died, my Mum and Dad celebrated their 65th Wedding anniversary. Bluebell made sure it was celebrated in style. It was a joy to see Mum and Dad celebrate their big day together. When Mum died on the 24th September, Bluebell provided Dad and I with the most wonderful support. Thank you to everyone at Bluebell who cared for my lovely Mum. It is my greatest comfort to know how lovingly you cared for my Mum in the last few months of her life.
Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing HomeThank you so much for sharing something so deeply personal and heartfelt. We know how difficult it can be to make the decision to entrust a loved one's care to others, and we're truly grateful that you felt comforted and supported during such an emotional time. It's incredibly touching to hear that those final months were filled with compassion, dignity, and moments of joy, especially the beautiful anniversary celebration. Your words mean more than you know, and we're honoured to have been part of that chapter in your family's life. Thank you again, from all of us.
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Review of
Bradbury House Nursing Home
from Samuel L (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father has been a resident of Bradbury House for around four weeks but I have had plenty of communication with the staff and the atmosphere of the home seems pleasant. The staff are friendly and are happy to give advice on dealing with my father's dementia.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Samuel, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you have had plenty of communication with the staff. It is also pleasing to hear that you find the atmosphere of the home pleasant, and the staff friendly and happy to give advice. The team at Bradbury House all very proud of the care and support we offer to all of our residents here. Thank you once again for reviewing us.
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Review of
Bradbury House Nursing Home
from Keith B (Husband of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Bradbury House is clean and run by friendly staff. The downsides are waiting for staff to attend when buzzed. An hour or more is not uncommon especially in the early morning hours. My wife is bedbound and unable to help herself and, despite promises, no one has yet sat her in the comfy chair in her
room. Several times I have been "trapped" in the foyer in trying to exit the building because the reception was unstaffed. Even trying to go from upstairs to downstairs or vice versa is difficult when needing passing staff to assist. Overall not a bad place but the edges need a polish.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Keith,
Thank you very much for taking the time to share your feedback and for your kind comments about our staff and cleanliness.
We are genuinely sorry to hear about the concerns you have raised regarding staff attending when called, moving to a more comfortable chair and exiting the building. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.
We greatly value your input as it helps us continue improving the quality of care we provide. If you would like to discuss this further, please do not hesitate to get in touch with our Registered Manager directly.
Thank you very much for taking the time to share your feedback and for your kind comments about our staff and cleanliness.
We are genuinely sorry to hear about the concerns you have raised regarding staff attending when called, moving to a more comfortable chair and exiting the building. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.
We greatly value your input as it helps us continue improving the quality of care we provide. If you would like to discuss this further, please do not hesitate to get in touch with our Registered Manager directly.
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Review of
Appleton Lodge Nursing Home
from Carolyn S (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been a resident of Appleton Lodge for just over 18 months. He's 93 years old and aside from immobility issues, remains mentally very sharp. Something I always say is that no-one, sorry few, people want to leave their own home to live in a care home, and this is the same for Dad. However,
he has settled in well at Appleton Lodge and this is primarily because it has a much more family-style, but wholly professional, feel to its environment. Looking for a Home for him, opened our eyes to the broad spectrum of care and environments across this industry. In Appleton Lodge, we as Dad's family, feel we could not have found better. I personally visit several times a week, and am welcomed with courtesy and professionalism. Dad repeatedly tells me that the care receives is 'Excellent'. He really is looked after 24:7 and both day and night he is looked after with care, courtesy and sensitivity. This sums up the staff and care at Appleton Lodge.
Reply from Appleton Lodge Team, Eleanor Healthcare Group, Appleton Lodge Team at Appleton Lodge Nursing HomeThank you so much for sharing such thoughtful feedback about your father's experience at Appleton Lodge. We truly appreciate your kind words and are delighted to hear that he has settled in well and feels so comfortable with our team.
Our staff take great pride in providing care that is both professional and compassionate, and it means a lot to know that this has been reflected in your father's day-to-day experience. It's wonderful to hear that you and your family feel confident and reassured by the care and environment we provide.
Thank you once again for your trust and for being such an engaged part of our Appleton Lodge community.
Our staff take great pride in providing care that is both professional and compassionate, and it means a lot to know that this has been reflected in your father's day-to-day experience. It's wonderful to hear that you and your family feel confident and reassured by the care and environment we provide.
Thank you once again for your trust and for being such an engaged part of our Appleton Lodge community.
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Review of
Bradbury House Nursing Home
from J S (Wife of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband is in respite care for 20 weeks. The only reason for only giving "good" for Care/Support is that I was promised a Care Plan but to date, have not received it. I would then be able to check if what I had asked of the staff was on the Plan. My husband needs walking exercise morning and afternoon,
just 10-15 mins (which if done regularly, would not take so long) So far he has been in the Home since 20th August and still cannot walk at all well still using his frame, whereas he was walking reasonably well when he entered the Home. Only lately, after much persuading, has he begun to have this walking exercise.
I had an upsetting experience when a carer refused to take my husband to the toilet because he had asked during the dining time. She told me that carers were not allowed to take residents to the toilet during this time. He waited over 2 hours before a carer finally came, missing his lunch because he needed the toilet badlty. I had to report this incident.
I had an upsetting experience when a carer refused to take my husband to the toilet because he had asked during the dining time. She told me that carers were not allowed to take residents to the toilet during this time. He waited over 2 hours before a carer finally came, missing his lunch because he needed the toilet badlty. I had to report this incident.
Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing HomeThank you very much for taking the time to share your feedback and for your kind comments about our staff, cleanliness, food, and facilities. We're pleased to hear that your overall experience has been positive and that you've recognised the efforts of our team.
We're genuinely sorry to hear about the concerns you've raised regarding the care plan, walking support, and the delay in assistance during dining time. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.
We greatly value your input as it helps us continue improving the quality of care we provide. If you'd like to discuss this further, please don't hesitate to get in touch with our Home Manager directly.
Warm regards,
Bradbury House Team
We're genuinely sorry to hear about the concerns you've raised regarding the care plan, walking support, and the delay in assistance during dining time. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.
We greatly value your input as it helps us continue improving the quality of care we provide. If you'd like to discuss this further, please don't hesitate to get in touch with our Home Manager directly.
Warm regards,
Bradbury House Team
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Review of
Bradbury House Nursing Home
from Marilyn W (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Dad has been with you just over 5wks . Have been happy with how he has been looked after .Lovely room ,cosy and comfortable. Most of the staff are friendly and welcoming when I visit .Dad appears to be well cared for .Always clean clothes .He seems to enjoy the food and from what I have seen the
food looks good quality .There has been one occasion when I was a bit concerned as there wasn't a carer to be seen in the dining room and several residents wanted to be taken to the bathroom .As soon as a carer appeared it was dealt with but just felt their should be always be somebody around .All in all happy with Bradbury House. Preston Hall .
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Marilyn, Thank you for taking the time to write a review on Bradbury House. It is very pleasing to know you found the room lovely, cosy and comfortable, and the staff friendly and welcoming. We truly appreciate your kind words about the care and support provided. Our team is dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Your support means a lot to us. Thank you again. Jane
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Review of
Bradbury House Nursing Home
from Richard W (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is 99 and had to move from his earlier care home since his dementure was gradually worsening. Their approach has been kind, understanding and totally professional from the initial enquiry to admission He has been a resident for over 5 weeks now and has settled in quite well. His dementure
does not seem as advanced as most other residents which Dad has noticed, However he does understand why he needs to be there. He says himself that he is well looked after. He has enjoyed the entertainment when it has been provided - in particular the singer and the harpist. If anything he would like more entertainment! Organising his move was very stressful but we are more relaxed now that he seems to have settled in reasonably well.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Richard, Thank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you feel the homes approach has been kind, understanding and totally professional from the initial enquiry to admission. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.
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Review of
Bradbury House Nursing Home
from K M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since arriving at Bradbury House the improvement in my mother's mental and physical well being has been amazing. The nursing she receives, the caring staff, the interactions and activities each week have all contributed to this.
When I visit I can spend quality time with her knowing that she is safe
When I visit I can spend quality time with her knowing that she is safe
and well looked after. You cannot put a price on that.
Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you can see the improvement in your mothers' mental and physical well being, which the nursing care, caring staff, interactions and activities each week, have all contributed too. We are pleased to hear you can visit your mother knowing she is safe and well looked after. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.
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Review of
Halden Heights Nursing Home
from John F (Partner of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.
Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your heartfelt words. It means a great deal to hear that your wife has been treated with such kindness and respect. That's exactly what everyone deserves. We're also really glad that the little things, like how meals are prepared and the way the home is led, have made a lasting impression. Your appreciation truly means a lot to all involved.
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Awards / Recognitions (2)
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Frequently Asked Questions about Eleanor Nursing and Social Care Ltd
Costs for care homes owned by Eleanor Nursing and Social Care Ltd
Average costs per week for care homes owned by Eleanor Nursing and Social Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Eleanor Nursing and Social Care Ltd, based on 8 out of 11 settings.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Residential Care | £1,460 |
| Residential Dementia Care | £1,538 |
| Nursing Care | £1,784 |
| Nursing Dementia Care | £1,792 |
| All Care Types | £1,579 |
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Eleanor Nursing and Social Care Ltd own?
Eleanor Nursing and Social Care Ltd own 11 Care Homes.
Which Eleanor Nursing and Social Care Ltd Care Homes have the highest review score?
Halden Heights Nursing Home, Conewood Manor Nursing Home & Roselands Care Home have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eleanor Nursing and Social Care Ltd to verify any information. View our terms and conditions. Eleanor Nursing and Social Care Ltd has a Platinum Service – more info.