Pine Lodge, Sittingbourne, Kent
Pine Lodge, Sittingbourne, Kent
Pine Lodge, Sittingbourne, Kent

Pine Lodge is one of Kent's finest care homes providing care for older people and those living with dementia. In addition to permanent care, the home also offers respite care for those with Parkinson's disease.

The carefully designed home has a wide variety of comfortable, clean and secure en-suite rooms to suit most financial and personal situations. Each large, single room is equipped with modern conveniences to make the residents stay a comfortable and enjoyable experience. Some rooms also benefit from their own French windows opening onto the landscaped gardens with water fountains, while others feature large picture windows.

Carers take great pride in building close relationships with the residents and recognise their right to be treated as individuals with personal choices.

Pine Lodge offers a home-cooked varied menu, regular social functions, a hairdressing salon, laundry service and regular visits from a chiropodist, community nurse, optician and dentist. The home recognises individual spiritual needs of residents and welcomes church services and communion.

Owner: Pine Lodge Care Ltd

Person in charge: Eve Fielding (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): German, Polish

Single Rooms: 45

Shared Rooms: 7

Rooms with ensuite WC: 51

Weekly Charges Guide: Personal Care Single £535 – £715 , Personal Care Shared (per person) £490 – £550 (These prices are only a guideline, please contact Pine Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

No restrictions on visiting family and friends are welcome to attend all activities and events within the home

Parking:

Parking available

Latest Care Quality Commission* Report on Pine Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Pine Lodge has a Review Score of 9.3 (9.284)

The Review Score of 9.3 (maximum of 10) for Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Pine Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.606 for Pine Lodge is calculated as follows: ( (83 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.678 Points relating to the number of positive Reviews for Pine Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.8 Target = 0.678

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pine Lodge?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pine Lodge

  • Daughter of Resident/Service User
    5
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother has been in the above care home since the beginning of December last year. My mum had always had a fear of going into a home.
Six months later even though my mum has vascular dementia she is telling me how wonderful it is how all the girls are nice and she has a wonderful room. She is nearly 97 and it is a great relief to my sister and myself that she is happy. All the residents tell me how happy they are when I talk to them and I am sure this rubs off on everyone.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always clean and tidy and smelling fresh. Staff are always helpful and friendly.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum recently passed away at 'The Pines' Sittingbourne from cancer, she also had dementia. The staff were amazing. My brother and I stayed with mum from the Friday until Monday morning, when sadly mum passed away.
No matter what was going on elsewhere it was as though our mum and ourselves were the only ones there. The care given to mum was first class, we were told everything that was happening. Mum was treated with such dignity and love. The staff all worked so well together, a good team. Mum was in 'The Pines' for one year, absolutely first class care.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident of Pine Lodge since 10th December 2015. After visiting many care homes in the area, we decided this was the right home for her. Since she has been there her health has improved 100%. She has put on 2 stone in weight and is very happy, the care she receives is excellent. The food is very good, the managers are always very helpful and the door of the office is always open. This is my mums forever home.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Aunt has now been a full-time resident at Pine Lodge for 15 months. I have been really pleased with the quality of care they provide. The home is well staffed, the carers are extremely attentive and the home always seems to have a nice atmosphere every time I visit. My aunt seems very content there. Her room is always kept very clean and tidy and the eating, resting and health care facilities are very good. I'm also very impressed by the lengths the home goes to, to lay on interesting activities and visitors for the residents.
I have no hesitation in recommending Pine Lodge.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care home staff, both managerial and on the floor were always welcoming whenever I or other relatives arrived to visit Mum. They were caring and thoughtful to Mum's needs and to ours. I felt that Mum and Dad were safe, well looked after and gave me and my family a confidence that they were getting a caring and kind time in their later years. The care home treated Mum and Dad with dignity, always using their first names, and of course making sure that they addressed them with their chosen names.
Although Mum and Dad chose not to get involved in the activities, there were always activities going on. They always made sure that they were together, as for them this was most important that they could be together. Pine Lodge was able to offer a double room for them to share and be together in their later life and for them this was most important.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Pine Lodge have treated my aunt very well, we experienced some problems when my aunt went from full self-funding to council aid funding but once these problems were sorted out we have nothing but praise for Pine Lodge.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was in Pine Lodge on respite for several weeks whilst my mother was in hospital, he was well looked after by the staff.

My aunt was a resident living with dementia for 4 years. The atmosphere in the home was always friendly. The home is clean and fresh, food is varied and choice is always offered. Palliative care was excellent and the staff and management team were very supportive.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I travelled from Ashford to Sittingbourne to see my friend where the staff always offered me a cup of tea and were friendly and caring to my friend. The management were very informative in regards to any questions I had. In particular, the member of staff who organises the activities worked hard to ensure my friend was involved in whatever activity was going on at the time.

How likely would you be to recommend Pine Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for two years and I found the care she was given was excellent . The staff were attentive and so friendly , almost felt like family.
The home itself was always clean and tidy and the meals served were like those from a hotel restaurant .
There was always something for my mother to do and as her dementia unfolded she loved all the singing and music. My mother could be cantankerous but this never seemed to faze the staff.

How likely would you be to recommend Pine Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Pine Lodge for 3 and a half years. I have generally been happy with the care provided. The food and entertainment are excellent and the rooms are always clean and tidy. I attend the relatives meeting and the question of families not attending review meetings has been mentioned on several occasions and I have stated that we have not been informed of these and still haven't.
I mentioned that I was not happy with the state of the lounge as the carpet looks dirty and it's sometimes smelly. The curtains look old. We have had to complain about the fact that mum's nails have not been cut and were dirty, and also that her skin has not been creamed as instructed.

How likely would you be to recommend Pine Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pine Lodge