






Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.
Nestled in the heart of Sittingbourne, Kent, Pine Lodge...
Care Provided by Pine Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing, chiropodist and daily papers are not included in fees.
The price(s) shown are provided by the care home. Contact Pine Lodge Care Home for full pricing details and T&Cs.
Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Bindu Kharel(Deputy Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (37)
- Couples/Companion Rooms with ensuite Wet Room (7)
Visiting
- No restrictions on visiting family and friends welcome to attend all activities and events within the home
Parking
- Parking available
Pine Lodge Care Home Reviews (63)
Pine Lodge Care Home has a Review Score of 9.1 (9.104) out of 10, based on 13 reviews in the last 2 years.
Over all time Pine Lodge Care Home has 63 reviews.
Fatima & Bindu are particular favourites in his care and been very pleased with them
Thank you so much for sharing this - it's really lovely to hear. Seeing your dad happier, more settled, and enjoying life again is exactly what we hope for, and it's wonderful to know you've noticed such positive changes in such a short time. We really appreciate your kind words and your continued trust in the team.
The new entertainment is a breath of fresh air.
The management team listen and addresses concerns. The staff are kind, patient and reliable.
Thank you so much for taking the time to share this. It's really encouraging to hear from someone who has seen the home through different stages and noticed the positive changes taking place. Knowing that your mum is happier, more engaged, and being cared for by such kind and patient staff is...
My mum came into the home in October 24. At first it was very good, but went very down hill when the then manageress left. I, and my family were concerned, but under the present manageress the improvements have been really good. She is very approachable and hands-on, and the staff are caring and friendly. We have all noticed the improvement in the atmosphere in the home. It now feels welcoming again, and I am always updated on any change in my mum's health. I am very pleased with Mum's case
Thank you so much for your honest and thoughtful feedback. We understand how unsettling it can be when things change, so it's really encouraging to hear that the improvements under the new manager have made such a difference. It's great to know the home now feels welcoming again and that...
All staff are kind, caring, thoughtful - no problems at all. Cannot praise them enough. Food is good quality. Mum is very happy - although sometimes have to wait for toilet needs (short staffed?) Emails to management not always answered promptly.
Thank you so much for your kind words and honest feedback. We're so pleased your mum is happy and well cared for, and we're equally grateful that you've raised a few areas of concern. Please rest assured that we take them seriously, and we'll make sure they're looked into and addressed as a priority. Your support and trust are truly appreciated.
My visits to Pine Lodge have been pretty good, if I've had any issues I've gone to staff and its been dealt with. Staff have always been polite and all like being in mums company, she makes them laugh. Mum has settled into her new room which I asked for and she been happy.
It's lovely to hear how well your visits have gone and that any concerns have been handled quickly. It really does makes a difference. Your mum brings a real spark to the place, and it's heartwarming to know the staff enjoy being around her. So glad she's settled into her new room and is feeling happy. That kind of peace of mind is priceless.
As care homes go, its very bright, roomy and comforting.
Staff all polite and interact with residents.
Thank you so much for taking the time to share your thoughts. It's always reassuring to hear that, even during periods of change, the environment remains warm and the team continues to offer care with kindness and respect. Your feedback means a lot, and it's great to know that the atmosphere feels positive and supportive.
Mum was engaged with all daily activities, which helped keep her mentally/physically active.
She was a little anxious initially about the thought of staying, but was made to feel so welcome and at home by everyone, that by the end of the week, she didn't want to say goodbye to them all!!
Thank you so much for sharing this lovely feedback. It's heartwarming to hear how quickly your mum settled in and how much she enjoyed her stay. Knowing she felt welcomed, engaged, and comfortable really means a lot to us. We'll be sure to pass your kind words along to the whole team - they'll be so pleased to hear them!
Nice facility and friendly staff overall very good.I found the rooms well equipped. Ensuite attached fully accessible. Beautiful garden the residents can access. They have plenty movement around the home.
Thank you so much for sharing your thoughts. It really means a lot to know that the atmosphere felt welcoming and that the space felt right. We always try to create a place that feels relaxed and open, where people feel cared for and at ease. It's lovely to hear that came across during your visit.
In general I am very pleased with the care my husband is receiving; all staff seem extremely caring and considerate of his needs. However, my husband had a cancerous skin legion removed and was due to have the dressing removed and cleaned by the Thursday, but on Friday afternoon it still had not been done until I mentioned it. There doesn't appear to be enough staff on hand to ensure appropriate care and safeguarding at all times. I also took 15 pairs of socks in which have all gone missing, although I have asked about them on several occasions, he is still without any socks weeks later.
Thank you so much for sharing your thoughts with us. We're really sorry to hear about your concerns, and we truly appreciate you taking the time to bring them to our attention. It's always our priority to ensure everyone is cared for with the attention and dignity they deserve, and we're sorry if...
Having chosen Pine Lodge for my parents I have been extremely happy with the care given so far. The home is always very clean and the staff are excellent. The care given is first class in often trying circumstances. I would have no hesitation in recommending this home to others.
Thank you so much for your kind words. It means a great deal to hear that your experience with us has been so positive. We know how important it is to feel reassured when choosing a home for your loved ones, and it's lovely to know that you've felt confident in the care and support your parents are...
The home has a great atmosphere and every one is made welcome. My mother is truly looked after.
Thank you so much for sharing such heartfelt feedback. It really means a lot to know that the atmosphere we've worked hard to create is coming through in the way your family experiences it. We're so glad to hear that the care and attention your mum receives makes a difference and that you feel...
Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.
Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.
Thank you for sharing your kind feedback. We're so pleased to hear that your mum is happy and It's wonderful to know that she has a great connection with our team. We truly appreciate your support and are always here to ensure that she continues to feel comfortable and loved. If there's ever anything we can do to make her experience even better, please let us know.
Since my mum went into Pine Lodge I have seen changes within the home for the better, I find the management team very approachable when there have been concerns regarding my mum's personal hygiene, these have been addressed immediately and efficiently. I feel there is scope for improvement regarding meal times and the food that is served at tea time. Myself and family are pleased with Pine Lodge and my mum has settled in lovely.
Dear Patricia, we are pleased to hear that you've noticed positive changes at Pine Lodge and that your mum has settled in well. We appreciate your suggestions for improvement and your input is invaluable in helping us enhance our services. We will certainly look into making improvements and...
The management and staff have been very good in helping my mother-in-law settle into the home. They have addressed all my wife's concerns and resolved the majority. We still have some issues over the monitoring of my mother-in-law's personal hygiene but have reported these to the management and are confident the situation will be monitored and corrected. The staff all work hard and show a lot of care and empathy towards the residents.
Dear William, Thank you for your feedback. We're pleased to hear that your mother-in-law has settled in well and that we have addressed all concerns. We appreciate your understanding and patience regarding the concern you have raised, and we will ensure it is properly addressed and corrected. Your...
Generally good and improving. Staff all always very welcoming when I visit and responsive to any concerns.
Thank you for your positive feedback. It's wonderful to know that our staff is always welcoming and responsive to any concerns you may have as we are committed to maintaining and enhancing our high standards of care. If you have any further suggestions or feedback, please don't hesitate to reach out. Thank you for being part of the family.
Some staff could be more caring, but generally staff are excellent. The home has improved so much in the last 6 months, needs seem to be met. The food has improved, things that I have brought to the management's attention all seem to have been addressed and improvements have been made. Maybe personal care could be improved to a higher level, but in general things are good. It is a very happy care home, I feel residents feel at home here.
Thank you for your feedback. Meeting the needs of our residents and ensuring their happiness is our top priority, and it's encouraging to know that the changes we've implemented have been beneficial. We appreciate your suggestions for further improvement as we are committed to continuously...
Very pleasant staff who all tend to look after mum's needs, although I don’t think they are very demanding to be fair. The room is always clean and tidy when I have been there (normally twice a week). There seems to be plenty going on for the residents but hard to comment as mum doesn’t seem to take part in a lot of activities but she is always contented when I visit.
Thank you for taking the time to share your feedback. We appreciate your kind words about our pleasant staff and the cleanliness of the room. Our team strives to ensure that all residents' needs are met, and we're glad to hear that your mum is content when you visit. While we encourage residents to...
Dad is now settled due to the hard work, time, and effort put in from the team, which we are truly grateful for.
My mum has been in Pine Lodge for a few months now and ever since she got here she has never been happier. All the staff look after her really well and make sure all her needs are met. The activities are fantastic and my mum really enjoys being here. She has struggled to find comfort before now, but I am so pleased she has got a place at Pine Lodge, as I know she is in the best place she could be.
Hi, thank you for your kind words, we love having Mum with us and we are so pleased she is happy here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2025Inadequate
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pine Lodge Care Home.
There are no upcoming events for Pine Lodge Care Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Pine Lodge Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Pine Lodge Care Home
What types of Care is Pine Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pine Lodge Care Home have?
There are 45 Single Rooms and 7 Couples/Companion Rooms.
What are the Facilities & Services at Pine Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pine Lodge Care Home to the centre of Sittingbourne?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Lodge Care Home to verify any information. View our terms and conditions. Pine Lodge Care Home has an Enhanced Service -more info.