Pine Lodge Care Home

26-32 Key Street, Sittingbourne ME10 1YU
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9.1 61 Reviews
  • Pine Lodge Care Home, Sittingbourne
Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge Care Home is dedicated to providing exceptional care in a warm and welcoming environment. The home's philosophy revolves around promoting independence and treating each resident as a unique individual. Every person living in the home has a personalised plan of care designed around their requirements and preferences, granting them autonomy and choice in their daily routines. Sittingbourne offers a rich tapestry of history, culture, and natural beauty. From the scenic beauty of Milton Creek Country Park to the historic charm of Sittingbourne Heritage Museum, there's something for everyone to explore and enjoy.

As a residential home, Pine Lodge offers comfortable and supportive residential accommodation for individuals seeking long-term stay options in a safe and caring environment. This emphasises the nature of Pine Lodge as a residential facility, providing a clear understanding of the type of care and accommodation available to residents.
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Care Provided by Pine Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

Hairdressing, chiropodist and daily papers are not included in fees.

These prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements.

Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maddie (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (7)

Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home

Parking

  • Parking available

Pine Lodge Care Home Reviews (61)

9.1

Pine Lodge Care Home has a Review Score of 9.1 (9.097) out of 10, based on 15 reviews in the last 2 years.
Over all time Pine Lodge Care Home has 61 reviews.

Overall Experience
  • 33
  • 27
  • 1
  • 0
  • 0
Date Published
  • 61
  • 4
  • 9
  • 15
  • 46
Reviewer Connection to Pine Lodge Care Home
  • 26
  • 20
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from S T (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Pine Lodge for 3 and a half years. I have generally been happy with the care provided. The food and entertainment are excellent and the rooms are always clean and tidy. I attend the relatives meeting and the question of families not attending review meetings has been mentioned
on several occasions and I have stated that we have not been informed of these and still haven't.
I mentioned that I was not happy with the state of the lounge as the carpet looks dirty and it's sometimes smelly. The curtains look old. We have had to complain about the fact that mum's nails have not been cut and were dirty, and also that her skin has not been creamed as instructed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.097)

Overview of Review Score

The Review Score of 9.1 (9.097) out of 10 for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.247 for Pine Lodge Care Home is calculated as follows: ( (76 Excellents x 5) + (73 Goods x 4) + (27 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 178 Ratings = 4.247
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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