






Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.
Nestled in the heart of Sittingbourne, Kent, Pine Lodge...
Care Provided by Pine Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing, chiropodist and daily papers are not included in fees.
The price(s) shown are provided by the care home. Contact Pine Lodge Care Home for full pricing details and T&Cs.
Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Bindu Kharel(Deputy Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (37)
- Couples/Companion Rooms with ensuite Wet Room (7)
Visiting
- No restrictions on visiting family and friends welcome to attend all activities and events within the home
Parking
- Parking available
Pine Lodge Care Home Reviews (63)
Pine Lodge Care Home has a Review Score of 9.1 (9.104) out of 10, based on 13 reviews in the last 2 years.
Over all time Pine Lodge Care Home has 63 reviews.
The staff at Pine Lodge not only made mum feel part of a much wider family but also us whenever we spoke to them on the phone to check on mum or when we visited which was normally once a week. Our mum was a challenge with her vascular dementia and mood swings that this brought. The staff worked with mum and involved us with helping to manage these times.
We lost mum to this awful disease on Christmas Day. The staff at Pine Lodge could not have shown more compassion and support for our loss and theirs too.
Very friendly staff, very accommodating to my husband's wishes. Treat all of us as part of a family.
The family are extremely pleased with the level of care given to my wife’s mother. Having experienced residential care in another home over 30 years ago, for my own late father, and the current negative press you hear in the media about these type of homes, I was very apprehensive before she came to Pine Lodge. Within days of her arriving we all felt and saw the care and love the staff and management team give to their residents. There seems to be staff around her all the time to meet all her needs, day or night. All the staff seem to go that extra mile to make them all feel wanted and part of a bigger family unit. We couldn’t thank you enough for what you’ve done for her plus taking a huge worry off her family. We can all sleep at night knowing she is safe and receiving the best possible care. Thank you so much. To anyone looking for a good level of care should view Pine Lodge first before they make a decision.
I have found the staff in the care home to be very friendly and efficient. The management is very nice and helpful and looks after my mother very carefully they are always cheerful and happy to help. My family were very pleased that we had chosen this care home.
I have found the staff to be very friendly and helpful. The managers also as when my father died they treated us as though they were also a part of the family with nothing but respect and care. We were so glad we chose this home and have no regrets at all.
I honestly don't know what would have happened if I didn't have Pine Lodge. Living in a different country and having a Mum with dementia is traumatic enough. Knowing she is loved, cared for, part of the Pine Lodge family, allowed me the peace of mind to visit and leave her knowing she is well cared for is priceless. The garden is beautiful. The rooms comfy. The staff are amazing! Thank you.
Very happy with the care Mum receives at Pine Lodge. It's a relief to know Mum is eating properly and is safe.
The main reason I am happy as my dad and step-mum are so well looked after.
When I visit or telephone a carer is always able to give me an up-to-date account of how my mother is. She is treated with love and respect. But she would value more one-to-one time with staff but they always seem so busy.
My father spent the last four years of his life at this care home, growing gradually more frail until he passed away there. He was as happy there as it is possible to be in a care home. The single most important factor in his contentment was the staff. They are so caring, gentle, friendly yet professional and they appreciated and responded to his sense of humour. Nothing was too much trouble, however dependant he became. They couldn't have done more for him.
My mum has only been here for a few months but from the very first day, we were made to feel welcome by ALL the staff. I feel happy and content that my mum is being well looked after here. All of the staff are so kind and friendly, they also have a lovely lady that organises activities. The food is very nice, I have stayed for lunch with mum a few times.
Rooms are perfect and well maintained. The manager is totally involved and cares about "staff" and customers. Food choices are excellent and wide-ranging. You pay for what you get!!
Six months later even though my mum has vascular dementia she is telling me how wonderful it is how all the girls are nice and she has a wonderful room. She is nearly 97 and it is a great relief to my sister and myself that she is happy. All the residents tell me how happy they are when I talk to them and I am sure this rubs off on everyone.
Always clean and tidy and smelling fresh. Staff are always helpful and friendly.
No matter what was going on elsewhere it was as though our mum and ourselves were the only ones there. The care given to mum was first class, we were told everything that was happening. Mum was treated with such dignity and love. The staff all worked so well together, a good team. Mum was in 'The Pines' for one year, absolutely first class care.
My mother has been a resident of Pine Lodge since 10th December 2015. After visiting many care homes in the area, we decided this was the right home for her. Since she has been there her health has improved 100%. She has put on 2 stone in weight and is very happy, the care she receives is excellent. The food is very good, the managers are always very helpful and the door of the office is always open. This is my mums forever home.
I have no hesitation in recommending Pine Lodge.
Although Mum and Dad chose not to get involved in the activities, there were always activities going on. They always made sure that they were together, as for them this was most important that they could be together. Pine Lodge was able to offer a double room for them to share and be together in their later life and for them this was most important.
The staff at Pine Lodge have treated my aunt very well, we experienced some problems when my aunt went from full self-funding to council aid funding but once these problems were sorted out we have nothing but praise for Pine Lodge.
I travelled from Ashford to Sittingbourne to see my friend where the staff always offered me a cup of tea and were friendly and caring to my friend. The management were very informative in regards to any questions I had. In particular, the member of staff who organises the activities worked hard to ensure my friend was involved in whatever activity was going on at the time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2025Inadequate
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pine Lodge Care Home.
There are no upcoming events for Pine Lodge Care Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Pine Lodge Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pine Lodge Care Home to verify any information. View our terms and conditions. Pine Lodge Care Home has an Enhanced Service -more info.