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Pine Lodge Care Home

26-32 Key Street, Sittingbourne, Kent ME10 1YU
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Pine Lodge Care Home, Sittingbourne
Pine Lodge Care Home, Sittingbourne
Pine Lodge Care Home, Sittingbourne

Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge...  

Care Provided by Pine Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,200£1,200 - £1,200
Residential Dementia Care£1,200 - £1,200£1,200 - £1,200

Hairdressing, chiropodist and daily papers are not included in fees.

Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bindu Kharel(Deputy Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (37)
  • Couples/Companion Rooms with ensuite Wet Room (7)

Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home

Parking

  • Parking available

Pine Lodge Care Home Reviews (63)

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9.1

Pine Lodge Care Home has a Review Score of 9.1 (9.104) out of 10, based on 13 reviews in the last 2 years. Over all time Pine Lodge Care Home has 63 reviews.

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Review from Peter N (Son of Resident) published on 24 January 2020 Submitted via Website
Overall Experience
In May 2019 due to a sudden change in our mum's health, we were advised to move her to a care home close to where we lived. We visited a number of local care homes in Kent and spoke to a significant number on the phone. The one key factor that stood out about Pine Lodge was how easy it was to speak to the management team and the advice that they gave us. We chose Pine Lodge because we felt mum would become part of a bigger family and not just another resident.
The staff at Pine Lodge not only made mum feel part of a much wider family but also us whenever we spoke to them on the phone to check on mum or when we visited which was normally once a week. Our mum was a challenge with her vascular dementia and mood swings that this brought. The staff worked with mum and involved us with helping to manage these times.

We lost mum to this awful disease on Christmas Day. The staff at Pine Lodge could not have shown more compassion and support for our loss and theirs too.

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Review from J B (Wife of Resident) published on 20 December 2019 Submitted via Postal Card
Overall Experience

Very friendly staff, very accommodating to my husband's wishes. Treat all of us as part of a family.

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Review from Derek W (Son-in-law of Resident) published on 4 November 2019 Submitted via Website
Overall Experience

The family are extremely pleased with the level of care given to my wife’s mother. Having experienced residential care in another home over 30 years ago, for my own late father, and the current negative press you hear in the media about these type of homes, I was very apprehensive before she came to Pine Lodge. Within days of her arriving we all felt and saw the care and love the staff and management team give to their residents. There seems to be staff around her all the time to meet all her needs, day or night. All the staff seem to go that extra mile to make them all feel wanted and part of a bigger family unit. We couldn’t thank you enough for what you’ve done for her plus taking a huge worry off her family. We can all sleep at night knowing she is safe and receiving the best possible care. Thank you so much. To anyone looking for a good level of care should view Pine Lodge first before they make a decision.

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Review from L B (Son of Resident) published on 12 August 2019 Submitted via Postal Card
Overall Experience

I have found the staff in the care home to be very friendly and efficient. The management is very nice and helpful and looks after my mother very carefully they are always cheerful and happy to help. My family were very pleased that we had chosen this care home.

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Review from C B (Daughter-in-law of Resident) published on 12 August 2019 Submitted via Postal Card
Overall Experience

I have found the staff to be very friendly and helpful. The managers also as when my father died they treated us as though they were also a part of the family with nothing but respect and care. We were so glad we chose this home and have no regrets at all.

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Review from Nicola W (Daughter of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience

I honestly don't know what would have happened if I didn't have Pine Lodge. Living in a different country and having a Mum with dementia is traumatic enough. Knowing she is loved, cared for, part of the Pine Lodge family, allowed me the peace of mind to visit and leave her knowing she is well cared for is priceless. The garden is beautiful. The rooms comfy. The staff are amazing! Thank you.

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Review from Gary W (Son of Resident) published on 22 July 2019 Submitted via Website
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Very happy with the care Mum receives at Pine Lodge. It's a relief to know Mum is eating properly and is safe.

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Review from M H (Son of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience

The main reason I am happy as my dad and step-mum are so well looked after.

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Review from A M P (Son of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience

When I visit or telephone a carer is always able to give me an up-to-date account of how my mother is. She is treated with love and respect. But she would value more one-to-one time with staff but they always seem so busy.

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Review from M B (Daughter of Resident) published on 13 February 2018 Submitted via Postal Card
Overall Experience

My father spent the last four years of his life at this care home, growing gradually more frail until he passed away there. He was as happy there as it is possible to be in a care home. The single most important factor in his contentment was the staff. They are so caring, gentle, friendly yet professional and they appreciated and responded to his sense of humour. Nothing was too much trouble, however dependant he became. They couldn't have done more for him.

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Review from Sarah B (Daughter of Resident) published on 1 January 2018 Submitted via Postal Card
Overall Experience

My mum has only been here for a few months but from the very first day, we were made to feel welcome by ALL the staff. I feel happy and content that my mum is being well looked after here. All of the staff are so kind and friendly, they also have a lovely lady that organises activities. The food is very nice, I have stayed for lunch with mum a few times.

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Review from Barry G (Son of Resident) published on 8 December 2017 Submitted via Postal Card
Overall Experience
The staff are caring, understanding and put the "customer" first.

Rooms are perfect and well maintained. The manager is totally involved and cares about "staff" and customers. Food choices are excellent and wide-ranging. You pay for what you get!!

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Review from Martin C (Son of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience
My mother has been in the above care home since the beginning of December last year. My mum had always had a fear of going into a home.

Six months later even though my mum has vascular dementia she is telling me how wonderful it is how all the girls are nice and she has a wonderful room. She is nearly 97 and it is a great relief to my sister and myself that she is happy. All the residents tell me how happy they are when I talk to them and I am sure this rubs off on everyone.

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Review from Linda V (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
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Always clean and tidy and smelling fresh. Staff are always helpful and friendly.

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Review from Christine G (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience
Mum recently passed away at 'The Pines' Sittingbourne from cancer, she also had dementia. The staff were amazing. My brother and I stayed with mum from the Friday until Monday morning, when sadly mum passed away.

No matter what was going on elsewhere it was as though our mum and ourselves were the only ones there. The care given to mum was first class, we were told everything that was happening. Mum was treated with such dignity and love. The staff all worked so well together, a good team. Mum was in 'The Pines' for one year, absolutely first class care.

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Review from Jennifer W (Daughter of Resident) published on 23 December 2016 Submitted via Postal Card
Overall Experience

My mother has been a resident of Pine Lodge since 10th December 2015. After visiting many care homes in the area, we decided this was the right home for her. Since she has been there her health has improved 100%. She has put on 2 stone in weight and is very happy, the care she receives is excellent. The food is very good, the managers are always very helpful and the door of the office is always open. This is my mums forever home.

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Review from Andrew W (Nephew of Resident) published on 20 December 2016 Submitted via Website
Overall Experience
My Aunt has now been a full-time resident at Pine Lodge for 15 months. I have been really pleased with the quality of care they provide. The home is well staffed, the carers are extremely attentive and the home always seems to have a nice atmosphere every time I visit. My aunt seems very content there. Her room is always kept very clean and tidy and the eating, resting and health care facilities are very good. I'm also very impressed by the lengths the home goes to, to lay on interesting activities and visitors for the residents.

I have no hesitation in recommending Pine Lodge.

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Review from Heather W (Daughter of Resident) published on 14 November 2016 Submitted via Website
Overall Experience
The care home staff, both managerial and on the floor were always welcoming whenever I or other relatives arrived to visit Mum. They were caring and thoughtful to Mum's needs and to ours. I felt that Mum and Dad were safe, well looked after and gave me and my family a confidence that they were getting a caring and kind time in their later years. The care home treated Mum and Dad with dignity, always using their first names, and of course making sure that they addressed them with their chosen names.

Although Mum and Dad chose not to get involved in the activities, there were always activities going on. They always made sure that they were together, as for them this was most important that they could be together. Pine Lodge was able to offer a double room for them to share and be together in their later life and for them this was most important.

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Review from Barry S (Nephew of Resident) published on 9 November 2016 Submitted via Postal Card
Overall Experience

The staff at Pine Lodge have treated my aunt very well, we experienced some problems when my aunt went from full self-funding to council aid funding but once these problems were sorted out we have nothing but praise for Pine Lodge.

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Review from Luke R (Friend of Resident) published on 31 October 2016 Submitted via Website
Overall Experience

I travelled from Ashford to Sittingbourne to see my friend where the staff always offered me a cup of tea and were friendly and caring to my friend. The management were very informative in regards to any questions I had. In particular, the member of staff who organises the activities worked hard to ensure my friend was involved in whatever activity was going on at the time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2025
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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