Pine Lodge Care Home

26-32 Key Street, Sittingbourne ME10 1YU
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9.3 59 Reviews
  • Pine Lodge Care Home, Sittingbourne
Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge Care Home is dedicated to providing exceptional care in a warm and welcoming environment. The home's philosophy revolves around promoting independence and treating each resident as a unique individual. Every person living in the home has a personalised plan of care designed around their requirements and preferences, granting them autonomy and choice in their daily routines. Sittingbourne offers a rich tapestry of history, culture, and natural beauty. From the scenic beauty of Milton Creek Country Park to the historic charm of Sittingbourne Heritage Museum, there's something for everyone to explore and enjoy.

As a residential home, Pine Lodge offers comfortable and supportive residential accommodation for individuals seeking long-term stay options in a safe and caring environment. This emphasises the nature of Pine Lodge as a residential facility, providing a clear understanding of the type of care and accommodation available to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

Hairdressing, chiropodist and daily papers are not included in fees.

These prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maddie (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (37)
  • Couples/Companion Rooms with ensuite Wet Room (7)

Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home

Parking

  • Parking available

Pine Lodge Care Home Reviews (59)

Total of 59, showing 41-59
9.3

Pine Lodge Care Home has a Review Score of 9.3 (9.342) out of 10, based on 16 reviews in the last 2 years. Over all time Pine Lodge Care Home has 59 reviews.

Overall Experience

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Date Published

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Review from L B (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff in the care home to be very friendly and efficient. The management is very nice and helpful and looks after my mother very carefully they are always cheerful and happy to help. My family were very pleased that we had chosen this care home.

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Review from Nicola W (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly don't know what would have happened if I didn't have Pine Lodge. Living in a different country and having a Mum with dementia is traumatic enough. Knowing she is loved, cared for, part of the Pine Lodge family, allowed me the peace of mind to visit and leave her knowing she is well cared
for is priceless. The garden is beautiful. The rooms comfy. The staff are amazing! Thank you.

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Review from Gary W (Son of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care Mum receives at Pine Lodge. It's a relief to know Mum is eating properly and is safe.

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Review from M H (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main reason I am happy as my dad and step-mum are so well looked after.

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Review from A M P (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit or telephone a carer is always able to give me an up-to-date account of how my mother is. She is treated with love and respect. But she would value more one-to-one time with staff but they always seem so busy.

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Review from M B (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the last four years of his life at this care home, growing gradually more frail until he passed away there. He was as happy there as it is possible to be in a care home. The single most important factor in his contentment was the staff. They are so caring, gentle, friendly yet professional
and they appreciated and responded to his sense of humour. Nothing was too much trouble, however dependant he became. They couldn't have done more for him.

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Review from Sarah B (Daughter of Resident) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here for a few months but from the very first day, we were made to feel welcome by ALL the staff. I feel happy and content that my mum is being well looked after here. All of the staff are so kind and friendly, they also have a lovely lady that organises activities. The food is
very nice, I have stayed for lunch with mum a few times.

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Review from Barry G (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, understanding and put the "customer" first.
Rooms are perfect and well maintained. The manager is totally involved and cares about "staff" and customers. Food choices are excellent and wide-ranging. You pay for what you get!!

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Review from Martin C (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the above care home since the beginning of December last year. My mum had always had a fear of going into a home.
Six months later even though my mum has vascular dementia she is telling me how wonderful it is how all the girls are nice and she has a wonderful room. She is nearly
97 and it is a great relief to my sister and myself that she is happy. All the residents tell me how happy they are when I talk to them and I am sure this rubs off on everyone.

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Review from Linda V (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean and tidy and smelling fresh. Staff are always helpful and friendly.

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Review from Christine G (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away at 'The Pines' Sittingbourne from cancer, she also had dementia. The staff were amazing. My brother and I stayed with mum from the Friday until Monday morning, when sadly mum passed away.
No matter what was going on elsewhere it was as though our mum and ourselves were the
only ones there. The care given to mum was first class, we were told everything that was happening. Mum was treated with such dignity and love. The staff all worked so well together, a good team. Mum was in 'The Pines' for one year, absolutely first class care.

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Review from Jennifer W (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Pine Lodge since 10th December 2015. After visiting many care homes in the area, we decided this was the right home for her. Since she has been there her health has improved 100%. She has put on 2 stone in weight and is very happy, the care she receives is excellent.
The food is very good, the managers are always very helpful and the door of the office is always open. This is my mums forever home.

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Review from Andrew W (Nephew of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has now been a full-time resident at Pine Lodge for 15 months. I have been really pleased with the quality of care they provide. The home is well staffed, the carers are extremely attentive and the home always seems to have a nice atmosphere every time I visit. My aunt seems very content there.
Her room is always kept very clean and tidy and the eating, resting and health care facilities are very good. I'm also very impressed by the lengths the home goes to, to lay on interesting activities and visitors for the residents.
I have no hesitation in recommending Pine Lodge.

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Review from Heather W (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff, both managerial and on the floor were always welcoming whenever I or other relatives arrived to visit Mum. They were caring and thoughtful to Mum's needs and to ours. I felt that Mum and Dad were safe, well looked after and gave me and my family a confidence that they were getting
a caring and kind time in their later years. The care home treated Mum and Dad with dignity, always using their first names, and of course making sure that they addressed them with their chosen names.
Although Mum and Dad chose not to get involved in the activities, there were always activities going on. They always made sure that they were together, as for them this was most important that they could be together. Pine Lodge was able to offer a double room for them to share and be together in their later life and for them this was most important.

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Review from Barry S (Nephew of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Pine Lodge have treated my aunt very well, we experienced some problems when my aunt went from full self-funding to council aid funding but once these problems were sorted out we have nothing but praise for Pine Lodge.

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Review from Christine D (Niece of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Pine Lodge on respite for several weeks whilst my mother was in hospital, he was well looked after by the staff.


My aunt was a resident living with dementia for 4 years. The atmosphere in the home was always friendly. The home is clean and fresh, food is varied and choice is always

offered. Palliative care was excellent and the staff and management team were very supportive.

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Review from Luke R (Friend of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I travelled from Ashford to Sittingbourne to see my friend where the staff always offered me a cup of tea and were friendly and caring to my friend. The management were very informative in regards to any questions I had. In particular, the member of staff who organises the activities worked hard to
ensure my friend was involved in whatever activity was going on at the time.

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Review from Sam D (Son of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for two years and I found the care she was given was excellent . The staff were attentive and so friendly , almost felt like family.
The home itself was always clean and tidy and the meals served were like those from a hotel restaurant .
There was always something for my
mother to do and as her dementia unfolded she loved all the singing and music. My mother could be cantankerous but this never seemed to faze the staff.

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Review from S T (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Pine Lodge for 3 and a half years. I have generally been happy with the care provided. The food and entertainment are excellent and the rooms are always clean and tidy. I attend the relatives meeting and the question of families not attending review meetings has been mentioned
on several occasions and I have stated that we have not been informed of these and still haven't.
I mentioned that I was not happy with the state of the lounge as the carpet looks dirty and it's sometimes smelly. The curtains look old. We have had to complain about the fact that mum's nails have not been cut and were dirty, and also that her skin has not been creamed as instructed.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.342 for Pine Lodge Care Home is calculated as follows: ( (88 Excellents x 5) + (79 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 190 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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