Pine Lodge Care Home

26-32 Key Street, Sittingbourne ME10 1YU
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9.3 59 Reviews
  • Pine Lodge Care Home, Sittingbourne
Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.

Nestled in the heart of Sittingbourne, Kent, Pine Lodge Care Home is dedicated to providing exceptional care in a warm and welcoming environment. The home's philosophy revolves around promoting independence and treating each resident as a unique individual. Every person living in the home has a personalised plan of care designed around their requirements and preferences, granting them autonomy and choice in their daily routines. Sittingbourne offers a rich tapestry of history, culture, and natural beauty. From the scenic beauty of Milton Creek Country Park to the historic charm of Sittingbourne Heritage Museum, there's something for everyone to explore and enjoy.

As a residential home, Pine Lodge offers comfortable and supportive residential accommodation for individuals seeking long-term stay options in a safe and caring environment. This emphasises the nature of Pine Lodge as a residential facility, providing a clear understanding of the type of care and accommodation available to residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

Hairdressing, chiropodist and daily papers are not included in fees.

These prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maddie (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (7)
  • Single Rooms with ensuite Wet Room (37)
  • Couples/Companion Rooms with ensuite Wet Room (7)

Visiting

  • No restrictions on visiting family and friends welcome to attend all activities and events within the home

Parking

  • Parking available

Pine Lodge Care Home Reviews (59)

Total of 59, showing 21-40
9.3

Pine Lodge Care Home has a Review Score of 9.3 (9.342) out of 10, based on 16 reviews in the last 2 years. Over all time Pine Lodge Care Home has 59 reviews.

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Review from E S (Husband of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care home in any way. Staff always smiling, always a good sign.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Always a pleasure to look after your partner, please continue to let the home know if you need anything.

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Review from D M (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home very good. No complaints at all.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review always a pleasure to look after mum.

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Review from G P (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with how much mum is looked after. Her needs are catered for and her wishes respected.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review the home appreciates your comments.

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Review from Gary F (Son of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pine Lodge for over 2 years now after being admitted directly from the hospital after a fall. It was originally only to be for 6 weeks respite, but Covid struck during that time and she's been there since. From the first time I visited Pine Lodge and was given a very friendly tour
by the assistant manager, I knew that it was the right place for my mum. I have always found the staff very caring and friendly. They are very supportive of mum's health & wellbeing, especially attending to her demanding needs because of her vascular dementia condition. In addition, Covid has been a testing time over mum's residency and they have always handled the situation professionally, maintaining safe guidelines for visitors and residents. Whenever I ask mum, she seems to be happy with the way she has been looked after. Thanks to all the staff for making my mum's stay as pleasant as possible.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you, Gary we really appreciate your review of the service we provide

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Review from S B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very kind and helpful in getting mum settled in when she first arrived nearly three years ago. They are respectful of her preferences and choices and treat her kindly. The last two years have been difficult because of Covid but the home has helped as much as they are able to.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Always a pleasure to look after mum please let the home know if there is anything we can do.

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Review from P C (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pine Lodge care home for almost one year. During that time he has been so well cared for and support. Everyone has been so kind and thoughtful towards his needs. I cannot thank everyone enough for the love and attention they have shown my dad.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you always a pleasure to look after dad and we love his sense of humour.

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Review from D T (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Pine Lodge professional, kind, caring and hardworking. They treated my dad with respect and kindness and with dignity. I would like to thank all of the staff who cared for my dad.

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Review from Karen A (Daughter-in-law of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Staff are caring and kind and thoughtful to their residents and families visiting. Nothing is too much trouble. They have a top-class chef and the food always looks appetising. Entertainment at this care home is fabulous with so much choice to live singers and arts and craft day.
They go above and beyond to ensure the residents are looked after and feel loved. Thank you to each and every one of you for all you do.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you for your review, the staff and management love working at Pine Lodge and the residents' well-being is paramount to what we do.

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Review from M R (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made very welcome. Every aspect of care is good to excellent. The manager is always approachable and extremely helpful as are the staff in general.

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Always a pleasure, lovely to see you again.

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Review from Cathy S (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pine Lodge since Spring 2019. During that time he has been very well looked after. I live quite a distance away and cannot visit as often as I would like so have to rely on the staff to give him the care he needs. They certainly do.


Dad was ill before Christmas and I spent a

lot of time with him. It was very evident that he receives excellent care and love from the staff. They are so kind and obviously have a good relationship with him. Staff keep me informed and, because visiting can be difficult, do their best to make sure that I can spend time with him when I am there. He is safe, well cared for and loved. What more can I ask for?

Reply from Eve Fielding, Registered Manager at Pine Lodge Care Home

Thank you Cathy it is a pleasure to look after Dad, he is a real gentleman.

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Review from Deborah W (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough. They take great care of my mother. Who is looked after extremely well. The arts and crafts are fantastic and I can see the residents all love the activities and entertainment provided.

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Review from Geoff C (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you require a care home that is like a holiday guest house, that is warm and friendly with excellent caring and attentive staff and carers; then this is it. Thank you, especially to "the girls", as Mum would call them, because she loved them very much.

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Review from Rosemary T (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother who suffers from dementia had a fall in April of this year and was admitted to hospital. Following a review of Mum, it was recommended that Mum be placed in a local care home as it was considered no longer safe for Mum to live at home on her own. It was a very hard decision to make
as a family and we were very worried about placing her in a care home. We needn’t have worried as from the outset they welcomed Mum with open arms. Since her admission, her general demeanour and welfare have improved no end and overall she is very settled at Pine Lodge. The carers and Managers go over and above to make their residents feel welcome and cared for as though they are their own family. Whenever we ring the home to ask after Mum in between our visits, the staff always know who Mum is and give a very comprehensive update. One of the carers at the home remarked that she couldn’t believe the change in Mum since she arrived, which we would definitely agree with. They are fantastic.

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Review from Shirley S (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is extremely well-loved and cared for at Pine Lodge all their staff. He has been a resident since December 2019. I can't thank the team enough for all they do and how they have all coped during such difficult times. My Dad tells me the food is 5 star and he is well looked after. From the day
Dad went in any request was quickly met to make him as comfortable as possible. After visiting Dad today he was proud to tell me this is his home with a big contented smile. For anyone that has had to make the heart-wrenching decision to place their loved one in care, you can imagine the reassurance this brings me and our family. Thank you everyone for all you do.

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Review from Keith A (Son of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 3 years at Pine Lodge. Her time was made a pleasure, due to the special staff and management team. She was made to feel loved, valued and safe. Magnificent staff, hard working, but always with a smile.

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Review from Avis B (Daughter-in-law of Resident) published on 26 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 85-year-old father-in-law was becoming too frail to manage on his own. After a fall, we needed to find him a nursing home and move him from South London to be closer to us. It was just at the start of lockdown; the staff at Pine Lodge made the process so easy for us and him. He settled well and
spent that last three months of his life happily living there. The staff were lovely to him, and this made our lives so much easier, particularly with all the restrictions in place. Sadly, we lost him on Sunday, but we take comfort in the fact that he was happy in his home.

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Review from Peter N (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In May 2019 due to a sudden change in our mum's health, we were advised to move her to a care home close to where we lived. We visited a number of local care homes in Kent and spoke to a significant number on the phone. The one key factor that stood out about Pine Lodge was how easy it was to speak
to the management team and the advice that they gave us. We chose Pine Lodge because we felt mum would become part of a bigger family and not just another resident.
The staff at Pine Lodge not only made mum feel part of a much wider family but also us whenever we spoke to them on the phone to check on mum or when we visited which was normally once a week. Our mum was a challenge with her vascular dementia and mood swings that this brought. The staff worked with mum and involved us with helping to manage these times.
We lost mum to this awful disease on Christmas Day. The staff at Pine Lodge could not have shown more compassion and support for our loss and theirs too.

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Review from J B (Wife of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, very accommodating to my husband's wishes. Treat all of us as part of a family.

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Review from Derek W (Son-in-law of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are extremely pleased with the level of care given to my wife’s mother. Having experienced residential care in another home over 30 years ago, for my own late father, and the current negative press you hear in the media about these type of homes, I was very apprehensive before she came to
Pine Lodge. Within days of her arriving we all felt and saw the care and love the staff and management team give to their residents. There seems to be staff around her all the time to meet all her needs, day or night. All the staff seem to go that extra mile to make them all feel wanted and part of a bigger family unit. We couldn’t thank you enough for what you’ve done for her plus taking a huge worry off her family. We can all sleep at night knowing she is safe and receiving the best possible care. Thank you so much. To anyone looking for a good level of care should view Pine Lodge first before they make a decision.

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Review from C B (Daughter-in-law of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very friendly and helpful. The managers also as when my father died they treated us as though they were also a part of the family with nothing but respect and care. We were so glad we chose this home and have no regrets at all.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.342 for Pine Lodge Care Home is calculated as follows: ( (88 Excellents x 5) + (79 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 190 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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