






Welcome to Pine Lodge Care Home, part of the renowned Eleanor Healthcare Group, serving the community of Sittingbourne, Kent. Pine Lodge is a residential home. With a legacy of compassionate care, Pine Lodge Care Home has been providing exceptional services since its establishment in 1983. As part of the Eleanor Healthcare Group, Pine Lodge embodies the group's commitment to excellence and compassion.
Nestled in the heart of Sittingbourne, Kent, Pine Lodge...
Care Provided by Pine Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing, chiropodist and daily papers are not included in fees.
The price(s) shown are provided by the care home. Contact Pine Lodge Care Home for full pricing details and T&Cs.
Contact Pine Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Bindu Kharel(Deputy Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (37)
- Couples/Companion Rooms with ensuite Wet Room (7)
Visiting
- No restrictions on visiting family and friends welcome to attend all activities and events within the home
Parking
- Parking available
Pine Lodge Care Home Reviews (63)
Pine Lodge Care Home has a Review Score of 9.1 (9.104) out of 10, based on 13 reviews in the last 2 years.
Over all time Pine Lodge Care Home has 63 reviews.
My mother was at Pine Lodge for almost 2 years. The staff took great care of my mum during her time there. She was always treated with dignity and respect and was so well cared for. Sadly she passed away this year, the staff not only took care of her, they took care of me too when I visited as I live overseas. Always willing to give me an update on the phone, I cannot say enough good things about the wonderful, warm and caring staff.
Regina, thank you for your review and it was a pleasure to have your mum at Pine Lodge, she was a lovely lady and she is being missed by all.
Mum had to go into care during the first lockdown. We chose Pine Lodge at random from online reviews. It turned out to be a great (and lucky) choice. Mum settled in straight away. The room was comfortable, and the care and staff were wonderful. Although Mum didn't join in very much, there were plenty of activities, and everyone seemed happy. The staff were very caring and seemed genuine to like Mum. She spent her last years in a caring environment. Thank you.
Thank you for your review and your kind words, it was a pleasure to look after Mum.
My father is very happy, and I cannot praise the care he is getting highly enough. He says he only has to ask for something to be done or got for him. My brother and I are so pleased to have been able to find somewhere where he is both settled and happy.
Thank you for taking the time to complete this review; the staff will be so pleased to receive your feedback.
My mum is 93 and now unable to look after herself at home, we looked at care homes and Pune Lodge was friendly and local to us (5 minutes away). This was a hard decision for us but the staff made her very welcomed and she has settled well. We know she is sage and being looked after very well. Thanks to all at Pine Lodge.
Thank you for your review we really appreciate your feedback and love looking after mum.
Cannot fault the care home in any way. Staff always smiling, always a good sign.
Always a pleasure to look after your partner, please continue to let the home know if you need anything.
Home very good. No complaints at all.
Thank you for your review always a pleasure to look after mum.
Happy with how much mum is looked after. Her needs are catered for and her wishes respected.
Thank you for your review the home appreciates your comments.
My mum has been at Pine Lodge for over 2 years now after being admitted directly from the hospital after a fall. It was originally only to be for 6 weeks respite, but Covid struck during that time and she's been there since. From the first time I visited Pine Lodge and was given a very friendly tour by the assistant manager, I knew that it was the right place for my mum. I have always found the staff very caring and friendly. They are very supportive of mum's health & wellbeing, especially attending to her demanding needs because of her vascular dementia condition. In addition, Covid has been a testing time over mum's residency and they have always handled the situation professionally, maintaining safe guidelines for visitors and residents. Whenever I ask mum, she seems to be happy with the way she has been looked after. Thanks to all the staff for making my mum's stay as pleasant as possible.
Thank you, Gary we really appreciate your review of the service we provide
Staff were very kind and helpful in getting mum settled in when she first arrived nearly three years ago. They are respectful of her preferences and choices and treat her kindly. The last two years have been difficult because of Covid but the home has helped as much as they are able to.
Always a pleasure to look after mum please let the home know if there is anything we can do.
My father has been at Pine Lodge care home for almost one year. During that time he has been so well cared for and support. Everyone has been so kind and thoughtful towards his needs. I cannot thank everyone enough for the love and attention they have shown my dad.
Thank you always a pleasure to look after dad and we love his sense of humour.
I found the staff at Pine Lodge professional, kind, caring and hardworking. They treated my dad with respect and kindness and with dignity. I would like to thank all of the staff who cared for my dad.
Amazing care home. Staff are caring and kind and thoughtful to their residents and families visiting. Nothing is too much trouble. They have a top-class chef and the food always looks appetising. Entertainment at this care home is fabulous with so much choice to live singers and arts and craft day. They go above and beyond to ensure the residents are looked after and feel loved. Thank you to each and every one of you for all you do.
Thank you for your review, the staff and management love working at Pine Lodge and the residents' well-being is paramount to what we do.
I am always made very welcome. Every aspect of care is good to excellent. The manager is always approachable and extremely helpful as are the staff in general.
Always a pleasure, lovely to see you again.
I can't praise the staff enough. They take great care of my mother. Who is looked after extremely well. The arts and crafts are fantastic and I can see the residents all love the activities and entertainment provided.
My father has been at Pine Lodge since Spring 2019. During that time he has been very well looked after. I live quite a distance away and cannot visit as often as I would like so have to rely on the staff to give him the care he needs. They certainly do.
Dad was ill before Christmas and I spent a lot of time with him. It was very evident that he receives excellent care and love from the staff. They are so kind and obviously have a good relationship with him. Staff keep me informed and, because visiting can be difficult, do their best to make sure that I can spend time with him when I am there. He is safe, well cared for and loved. What more can I ask for?
Thank you Cathy it is a pleasure to look after Dad, he is a real gentleman.
If you require a care home that is like a holiday guest house, that is warm and friendly with excellent caring and attentive staff and carers; then this is it. Thank you, especially to "the girls", as Mum would call them, because she loved them very much.
My elderly mother who suffers from dementia had a fall in April of this year and was admitted to hospital. Following a review of Mum, it was recommended that Mum be placed in a local care home as it was considered no longer safe for Mum to live at home on her own. It was a very hard decision to make as a family and we were very worried about placing her in a care home. We needn’t have worried as from the outset they welcomed Mum with open arms. Since her admission, her general demeanour and welfare have improved no end and overall she is very settled at Pine Lodge. The carers and Managers go over and above to make their residents feel welcome and cared for as though they are their own family. Whenever we ring the home to ask after Mum in between our visits, the staff always know who Mum is and give a very comprehensive update. One of the carers at the home remarked that she couldn’t believe the change in Mum since she arrived, which we would definitely agree with. They are fantastic.
My Father is extremely well-loved and cared for at Pine Lodge all their staff. He has been a resident since December 2019. I can't thank the team enough for all they do and how they have all coped during such difficult times. My Dad tells me the food is 5 star and he is well looked after. From the day Dad went in any request was quickly met to make him as comfortable as possible. After visiting Dad today he was proud to tell me this is his home with a big contented smile. For anyone that has had to make the heart-wrenching decision to place their loved one in care, you can imagine the reassurance this brings me and our family. Thank you everyone for all you do.
My mother has been a resident for 3 years at Pine Lodge. Her time was made a pleasure, due to the special staff and management team. She was made to feel loved, valued and safe. Magnificent staff, hard working, but always with a smile.
My 85-year-old father-in-law was becoming too frail to manage on his own. After a fall, we needed to find him a nursing home and move him from South London to be closer to us. It was just at the start of lockdown; the staff at Pine Lodge made the process so easy for us and him. He settled well and spent that last three months of his life happily living there. The staff were lovely to him, and this made our lives so much easier, particularly with all the restrictions in place. Sadly, we lost him on Sunday, but we take comfort in the fact that he was happy in his home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2025Inadequate
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pine Lodge Care Home.
There are no upcoming events for Pine Lodge Care Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Pine Lodge Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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