Care Home Owned by Eleanor Nursing and Social Care Ltd in Oxfordshire

very friendly and helpful.
Unfortunately, my mobile telephone was unable to get a signal while I was a resident which made it very difficult for me to contact my family & vice versa. I am told that this is a known problem and many telephone networks do not have signal inside the care home.

thank you to the carer who transported my husband to our son's wedding and accompanied him throughout the service and the photographs.
We are always delighted to speak to the staff on reception who are very supportive with any issues or concerns that I might have.
Finally you have all been wonderful and it's so reassuring to know he's in the best care home possible.

with the utmost kindness. Their dedication and compassion made all the difference during such a challenging time.

takes part in many of the activities that they provide, including music sessions which are her favourite. She has a main carer and they have so much fun together and it is very obvious they are close. Her main carer knows all her nonverbal signs and can interpret the meaning to give her the very best care. Her other carers are also very much respected and love my granddaughter very much and it shows every day. Two other staff members are also very supportive of my granddaughter in every way and overall I couldn't be more pleased with everything at Close Care.

with cheerfulness and professionalism. Management is visible and supportive. Ancillary staff join in making the place feel as much like home as possible for residents and visitors. The food is freshly cooked and the option of a café where residents can eat alongside visitors is great. The activities are varied and regular and so beneficial for the more social residents like my mother. The physical environment is excellent inside and out with beautiful gardens sweeping down to the river. Everything is kept pristine. We arrived at The Close at a time of family crisis. We are grateful we found a place where my mother can live her best life.

He is less stressed and agitated. All staff including the non-care staff greet the residents by name and chat with them. The meals are top level and dietary requirements are met. There is a wide range of daily activities for the residents to take part in and the residents are asked what activities and outings they would like to do. The activities team are great and support the residents to take part in the activities. They are friendly and very approachable.
The management team are always on hand and responds to any questions/queries straightaway. They know the residents and stop and chat with them. The home is always spotlessly clean.

of this care home have done a tremendous job in building a wonderful team of carers, nurses and support personel around all residents. Your work is much appreciated!

Dad went into The Close from the hospital in August 2023. He has a lovely room with a door overlooking the garden and is welcome to do some gardening there. Once the better weather comes, he can sit outside and relax just like he would have done at home. He enjoys chats in the Bistro with a coffee and a piece of cake. I think the thing for us is that they know what they are doing in The Close and manage Dad's sometimes challenging behaviour very well. He did take a while to settle in, but it's just like home for him now. They know his ways and his routines and there is good communication with us if any issues arise.

Dad look smart with his haircuts and eyebrow trims. Activities are run throughout the week and we would like to thank the team for the joy and fun my dad gets from this, along with us when we visit. Thanks for the care from the nurses who are always professional and really friendly. The carers and housekeeper are lovely, friendly and really lovely to Dad. We would like to thank many more staff members in the home. We would like to thank the managers, who run this really lovely care home where my dad is so happy and relaxed. Thank you from our family.

seem happy in their work and almost without exception go out of their way to improve the quality of life for Residents even though, at times, this must be quite challenging. The Management is determined to ensure that we are treated like individuals and with respect. There is nothing about The Close that I can seriously fault. I will be forever grateful to my children who found the ideal place for me to live out my twilight years.

endless. In general, a care home is not an easy place to come and live but The Close is the nearest place to being perfect.

much. He was lying in his bed with no pillow under his head and no cover. He was wearing a nappy and a shirt. Had we brought his grandchildren that would have been very distressing for them. My brother was a soldier and proud to be one. To see him in such undignified circumstances was quite distressing. He will never complain or make a fuss but just said that he wanted to go home and tried to climb over the bed rails. My sister-in-law is unable to get to the care home as there is no public transport, and she has difficulty hearing conversations on the phone, so she is unable to ask questions and would appreciate some proactive feedback as to what is being done for him.

many of the residents, their family members and carers together. The entertainment was first-class and the food delicious. Mum has dementia but is treated with dignity and respect by the wonderful caring staff. She's not on any medication and can become agitated but the majority of the time she's contented and happy, a tribute to the wonderful care she receives.

Keep up the good work, it was much appreciated.

Family also get looked after with the offer of a cup of tea and the odd slice of cake as well - happy days.
It is recommended by myself and my family 100%.

her he would cook anything she desired, this made her feel so special.
l personal found the care staff and the lady who was part of the housekeeping team to be so supportive to both mum and the family. We were all made to feel welcome and nothing was too much trouble for anyone. I would have no hesitation in recommending this home in its beautiful surrounding.