The Close Care Home

The care of residents is excellent and delivered with dignity and respect. The staff are approachable, very polite, never too busy to give their time and attention to residents, family members and visitors. It is obvious that they get to know the residents well and endeavour to enrich their lives, genuinely care and work well together. The staff ratio per resident is excellent. The rooms, facilities and gardens are superb. My mother has settled very well here and her daily needs are well met.

The staff have been Really helpful and friendly and always willing to answer any questions. Vanessa the hairdresser did a lovely job with Mum's hair and Michaela is very friendly and helpful. I have been very impressed

"The team at this care home goes above and beyond every day. The atmosphere is warm and welcoming, and residents are encouraged to participate in a variety of activities. The staff genuinely care about the wellbeing of each resident, and it shows in everything they do."

Amazing xare home. The staff here on the NHS ward are fantastic, caring, professional going above and beyond, nothing too much trouble. Brilliant that the dog is allowed to visit mum. It brightens her up.

My father recently had a two week respite stay at The Close. All the staff we encountered were very friendly and welcoming, the facilities and grounds are excellent, and we wouldn't hesitate to send my father back for another visit. A special thankyou to the two ladies who managed my father's transfers, and to Maia (his new 'granddaughter').

My mother has been on Willows Wing for the past few months. She has been the recipient of compassionate and excellent care from Fartun, Boris, Ajith and Aisha, who is always amazingly positive and full of good humour.

Unfortunately, my mobile telephone was unable to get a signal while I was a resident which made it very difficult for me to contact my family & vice versa. I am told that this is a known problem and many telephone networks do not have signal inside the care home.

Finally you have all been wonderful and it's so reassuring to know he's in the best care home possible.

The staff were truly outstanding, treating my mother with incredible warmth and empathy. The entire team of carers in Willows were beyond fabulous. They were caring, professional, and always attentive. I cannot thank them enough for the wonderful care they provided, ensuring my mother was looked after with the utmost kindness. Their dedication and compassion made all the difference during such a challenging time.

My Granddaughter of 23 years old has been at The Close Care Home for 2.5 years. I have never seen her so happy, content, relaxed and well cared for. Although she is the youngest there, all the carers and other residents communicate with her which makes her smile. She has physio on a regular basis and takes part in many of the activities that they provide, including music sessions which are her favourite. She has a main carer and they have so much fun together and it is very obvious they are close. Her main carer knows all her nonverbal signs and can interpret the meaning to give her the very best care. Her other carers are also very much respected and love my granddaughter very much and it shows every day. Two other staff members are also very supportive of my granddaughter in every way and overall I couldn't be more pleased with everything at Close Care.

Care home is extremely clean and good facilities.

My mother has been living at The Close now for over seven years. The continuity of care has been amazing, adapting to her changing needs as her illness progresses. She is not only well cared for physically but truly loved and respected as well. The nursing and care staff constantly go above and beyond with cheerfulness and professionalism. Management is visible and supportive. Ancillary staff join in making the place feel as much like home as possible for residents and visitors. The food is freshly cooked and the option of a café where residents can eat alongside visitors is great. The activities are varied and regular and so beneficial for the more social residents like my mother. The physical environment is excellent inside and out with beautiful gardens sweeping down to the river. Everything is kept pristine. We arrived at The Close at a time of family crisis. We are grateful we found a place where my mother can live her best life.

The management team are always on hand and responds to any questions/queries straightaway. They know the residents and stop and chat with them. The home is always spotlessly clean.

The staff at The Close are friendly and helpful and all go above and beyond. The choice of meals provided is fantastic as are the activities. The Activities Lead ensures there entertaining things for all to do. The home is kept to a high standard.

My wife is a resident of The Close from May 2022. She has a dementia and needs 24/7 care. At first I was afraid that my wife will be unhappy to live in the care home but the atmosphere in The Close is so friendly and caring that both my wife and me are very happy with the choice! I think the Administration of this care home have done a tremendous job in building a wonderful team of carers, nurses and support personel around all residents. Your work is much appreciated!

We looked at many Care Homes before we came across The Close. It was by far the best we had seen. It was beautifully clean and didn't have that smell, and as we were looking around everyone spoke to us. The location is great, it overlooks the River Thames and the grounds are delightful and very well-kept. Dad went into The Close from the hospital in August 2023. He has a lovely room with a door overlooking the garden and is welcome to do some gardening there. Once the better weather comes, he can sit outside and relax just like he would have done at home. He enjoys chats in the Bistro with a coffee and a piece of cake. I think the thing for us is that they know what they are doing in The Close and manage Dad's sometimes challenging behaviour very well. He did take a while to settle in, but it's just like home for him now. They know his ways and his routines and there is good communication with us if any issues arise.

Our dad is currently residing at The Close. He is so happy calm and relaxed, we all enjoy visiting him. It’s great to take him to the Bistro downstairs and enjoy a cup of tea and biscuits from the staff member who serves behind the counter with a friendly smile. Thanks to the hairdresser, who makes Dad look smart with his haircuts and eyebrow trims. Activities are run throughout the week and we would like to thank the team for the joy and fun my dad gets from this, along with us when we visit. Thanks for the care from the nurses who are always professional and really friendly. The carers and housekeeper are lovely, friendly and really lovely to Dad. We would like to thank many more staff members in the home. We would like to thank the managers, who run this really lovely care home where my dad is so happy and relaxed. Thank you from our family.

I have been a resident in two care homes, previously, both rated good. However, it is evident that there is a very wide range in the 'Good' category. In my opinion, having lived here for 8 months, The Outstanding CQC rating of The Close is well deserved. It is staffed above the minimum level. The carers seem happy in their work and almost without exception go out of their way to improve the quality of life for Residents even though, at times, this must be quite challenging. The Management is determined to ensure that we are treated like individuals and with respect. There is nothing about The Close that I can seriously fault. I will be forever grateful to my children who found the ideal place for me to live out my twilight years.

The Close is a warm and caring place. Everyone is treated with dignity and kindness. I cannot speak highly enough of it. The lady in the bistro is one in a million, patient with all and goes above and beyond in her care for residents and visitors without fail. So many names come to mind, the list is endless. In general, a care home is not an easy place to come and live but The Close is the nearest place to being perfect.

I visited my brother with my sister-in-law, his wife. My brother was admitted from the Hospital after a fall because his legs could not bear his weight and he was a danger to himself and injured his wife. Since becoming a patient in The Close he seems to have become very withdrawn and unable to speak much. He was lying in his bed with no pillow under his head and no cover. He was wearing a nappy and a shirt. Had we brought his grandchildren that would have been very distressing for them. My brother was a soldier and proud to be one. To see him in such undignified circumstances was quite distressing. He will never complain or make a fuss but just said that he wanted to go home and tried to climb over the bed rails. My sister-in-law is unable to get to the care home as there is no public transport, and she has difficulty hearing conversations on the phone, so she is unable to ask questions and would appreciate some proactive feedback as to what is being done for him.